Careers

Drawing on our 30 years of experience in the region, we believe that we can become Cambodia’s number one preferred and trusted bank. If you want to work in a collaborative environment with abundant opportunities and your desire is to progress, you might be just what we’re looking for. Join us for a chance to shape the future of the Cambodian banking industry today.

Please see below a list of job titles we are currently hiring, as well as the closing dates for your reference. Even if your desired position is not listed in the current openings, please don’t hesitate to send your application, for we may find a suitable place for your qualifications and experience on our growing team.

No.

Position

Post

Working Station

Officer, Digital System
(Backend and API Developer)

Toul Kouk Branch, Phnom Penh

Responsibilities

Organize and participate the testing, evaluating for the new system
Joint develop and implementation related system, backend system development
Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
Executed the checklists and report the task progress to supervisor
Support the users including the procedural documentation and relevant reports related system
Provide the training if the related system has been implemented
Report the task/project progress to supervisor
Any related tasks may assign by supervisor or management from time to time.

Requirements

Qualification in Information Technology, Computer and Science, Information Security, and other related degrees.
At least 2 years of development experience.
Experience in backend system development, Spring boot Java
Database: MySQL, SQL Server and Oracle
Experience in HTML, Java, XML, JSON, RESTfull API ..etc.
Experience in resolving issue in term of technical support and document preparation for future reference.
Good knowledge in both written & spoken English
Flexible and willing to learn.
Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill.

Senior Officer, IT Application

Head Office, Phnom Penh

Responsibilities

Configure and Customize Core Banking products and services as business requirement
Analyze and Troubleshoot issue in Core Banking System
Fixing issues in core system and testing with related team
Daily monitor service in core banking system
Keep monitor issue & resolve in help desk system
Support & monitor daily operation in core system
Support finance to close entry in core banking
Constantly follow up the related stakeholders and vendors to ensure the solutions and root cause are identified
Set up the testing environment for business users
Ensure the testing of solutions before going live
Implement the solution in production environment
Develop reports as per regulations and business needs
Assist other departments to perform their tasks easier and more efficient
Document the application user guide and provide training to the users
Perform and monitor COB
Perform backup, archive and shrink
Assist in DR testing on core banking systems and other related systems
Produce and manage multiple projects simultaneously
Any related tasks assigned by supervisor or management from time to time.

Requirements

Bachelor degree in IT or related fields
4 years of experiences in Temenos Core Banking System and its APIs
2 years of experiences in JAVA Development
Experience in T24 AA product configuration and customization
Experience in TAFJ and boss
Experience in Oracle with xml data (T24 database)
Experience in routine development in TAFJ environment
Experiences of core banking modules and reports
Experiences of in-house applications development
Experiences with digital projects
Ability to produce clear project communications and build good client relationships
Good command of Khmer and English
Good written and verbal communication skills.

Officer, IT Application

Head Office, Phnom Penh

Responsibilities

Develop reports as per regulations and business needs
Develop and enhance in-house applications to assist other departments to perform their tasks easier and more efficient
Daily monitor service in inhouse system and its APIs
Analyze and Troubleshoot issue
Fixing issues in reporting and inhouse system and testing with related team
Keep monitor issue & resolve in help desk system
Support & monitor daily operation
Constantly follow up the related stakeholders and vendors to ensure the solutions and root cause are identified
Set up the testing environment for business users
Ensure the testing o

Requirements

Bachelor degree in IT or related fields
5 years of experience in Oracle Database Administration
Experience of Data Guard and Cluster
Experience of database security, backup and recovery, performance monitoring standards
Experience in Linux and Solaris OS
Strong command of Structured Query Language and Unix Shell Script
Understanding of RDBMS and XML Database Management Systems
Understanding of core banking modules and reports
Good command of Khmer and English
Good written and verbal communication skills.

Branch Manager (Chinese speaking)

Pochentong Branch, Phnom Penh

Responsibilities

Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
Develop and enforce sound policies and structures for the growth of the bank
Create a strong workforce by developing competent individuals in the banking operations team
Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
Create and implement long term business plan to ensure continuity of business operations in the long run
Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
Collaborate with heads of other units to develop best practices for successful banking operations
Delegate tasks to members of the operations team
Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals
Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security
Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth
Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risk
Establish and maintain effective and competent system of internal control and risk management
Provide back up supports to other branches in term of manpower, funding and customer services
All other matters ancillary to the above as well as any other related duties that Management may require from time to time.

Requirements

Degree/Professional qualifications or equivalent
Minimum 5 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions
In-depth knowledge of the Cambodia banking industry
Possess good leadership and management style
Good negotiation skills to maintain interpersonal customer relationships
High level of analytical ability to provide good solutions in customer problem solving
Attentive and devoted to deliver good quality works
Chinese speaking is an advantage
Good English communication both speaking and writing
Good organization skills to ensure effective and efficient implementation of business strategies.

Deputy Branch Manager (Chinese speaking)

Pochentong Branch, Phnom Penh

Responsibilities

Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
Develop and enforce sound policies and structures for the growth of the bank
Create a strong workforce by developing competent individuals in the banking operations team
Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
Create and implement long term business plan to ensure continuity of business operations in the long run
Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
Collaborate with heads of other units to develop best practices for successful banking operations
Delegate tasks to members of the operations team
Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals
Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security
Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth
Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risks
Establish and maintain effective and competent system of internal control and risk management
Provide back up supports to other branches in term of manpower, funding and customer services
All other matters ancillary to the above as well as any other related duties that Management may require from time to time.

Requirements

Degree/Professional qualifications or equivalent
Minimum 4 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions
In-depth knowledge of the Cambodia banking industry
Possess good leadership and management style
Good negotiation skills to maintain interpersonal customer relationships
High level of analytical ability to provide good solutions in customer problem solving
Attentive and devoted to deliver good quality works
Chinese speaking is an advantage
Good English communication both speaking and writing
Good organization skills to ensure effective and efficient implementation of business strategies.

Deputy Manager, Tax Unit

Head Office, Phnom Penh

Responsibilities

Ensure the companies’ compliance with the Cambodian tax law and relevant regulations, and report to a manager.
Ensure all tax preparation, submission and other taxes properly, accurately, and on time
Coordinate and review monthly and yearly tax submission in compliance with laws
Responsible for manage tax compliance, identify and mitigate the tax risk
Ensure and review the quality of work and in accordance with the company guidelines
Advise on the impact of new tax laws, Prakas and relevant regulations
Manage and coordinate tax queries, tax audits from GDT and drafting of all necessary document
Maintain sufficient tax provision on general ledger and prepare tax related data requests
Improve processes by developing or implementing best practices
To handle tax declaration preparation, review and related tax matters
To disseminate information and provide training to relevant managers or staffs on new tax law and regulations
Update with tax laws, regulation and develop policies and procedure to maintain and strengthen internal control
Performing other related tasks assigned by management.

Requirements

Bachelor degree in accounting, CAT/ACCA student is preferable
Graduated Taxation Agencies from National Tax School (NTS) is required
Minimum of 5 years’ experience in tax and accounting and financial reporting
Experience in practical accounting and taxation in tax firm or auditing firm is a plus
Excellent knowledge of tax accounting, tax compliance and all types of tax returns
Proven working experience as tax assistant manager or manager
Proven experience in interacting, negotiating, and building relationships with tax officers
Highly confident, technically competent, and able to communicate convincingly to tax officer
Strong leadership and personnel management skills
Good command of spoken/written/presentation in English, and ability to work with multi-levels and culturally-diversified team dynamics.

Senior Officer, Technology Security & Governance

Tuol Kouk Branch, Phnom Penh

Responsibilities

Assist line manager to develop and enhance up to date Digital and IT security policy, standards operation procedure
To ensure procedure of each security controls are implemented and managed
Report and escalate based on principles and rules of policies and standards
Create and manage risk register and work with various teams on ongoing basis to guide the on mitigation
Communicate between IT and internal/external audit on required assessments
Review on IT change management and privilege user access controls
Perform regular IT security reviews and produce IT assurance and compliance status reports
Document any security breaches and assess their damage
Promote cyber security awareness posture at all levels of management and employees by maintaining and developing a positive culture of compliance against IT security policy, industry standards and regulations
Build a strong collaborative relationship with other stakeholders who support your duties.

Requirements

Bachelor’s degree or equivalent on Computer Science, Cybersecurity or Information Technology
2 years experienced in IT security management, cybersecurity or IT Audit in financial services
Knowledge of IT Risk and Governance is preferred
Knowledge of COBIT, NIST, PCI DSS, or ISO27001
One or more of the relevant IT security certifications will be preferred, these may include Security+, CySA+, CCNA, COBIT or ITIL -etc.
Good in analytical skills
Good verbal and written English skills to present to department lead and management.

Officer, Digital Support

Tuol Kouk Branch, Phnom Penh

Responsibilities

Support on card production and maintenance process to ensure all cards/request are delivered follow the SLA without error
Support as operations on digital products such as: Mastercard Debit and Credit, Mobile App, Bill Payment, BAKONG Payment, Fast Payment, CSS etc.
Monitor and review on daily operation and recommend for improvements
Monitoring on disputes and issues raised by relevant team to ensure that all dispute/issue are responded back on timely manner with good quality
Assist on reporting & reconciliation of digital products transactions such as Mobile Banking, Internet Banking, and Card Products (ATM, POS, VISA, Master Card)
Assist on monitoring the settlement from relevant card scheme /digital products to make sure settlement is accurately
Manage and consolidate of NBC/Management monthly report, quarterly and semester reports
Assist and supports digital product and testing activity
Any related tasks may assign by supervisor or management from time to time.

Requirements

Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
Experience of T24 Core Banking System and Compass Plus system preferred
At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
Able to work as teamwork and complete project deadline
Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
Ability to identify the issue and provide solution quickly
Ability to be quick learner and good teamwork, commitment
High degree of self-motivation and excellent interpersonal skills
Good at English and computer literation.

Senior Officer, Cash Settlement Agent

Head Office, Phnom Penh

Responsibilities

Duties and guideline set up for CSA process
Create all related CSA Policies and Manual
Guide staff in the process of CSA transactions
Manage operations and transactions related to CSA
Cash settlement with CSX and other Security Firm
Monthly report, quarterly report and yearly report to management, CSX, PPDE and SECC
Other tasks may assigned by management.

Requirements

Degree in banking and finance, Accounting, Business or any related discipline
Minimum 4 years relevant working experience with commercial bank
Organizational and time management skills
Ability to work effectively in a team environment
Sound sales and negotiation skills
Sound written and verbal communication skills
Experience in managing a team work and portfolio of business customers
Understanding of economic climate and impact of country factors on customer’s business as well as the bank
Articulate with strong writing skill in English and Khmer
Chinese speaking is an advantage
Good English communication both speaking and writing
High degree of self-motivation and excellent interpersonal skills.

Senior Manager/Manager, Relationship Management-Lending

Head Office, Phnom Penh

Responsibilities

Setting up and lead credit department properly to achieve target set by management
Establish new and review existing credit policies, guideline and procedures
Clean up loan document and NPL loan
Clear non-compliance loan
Setting up and support credit card product
Approve loans within specified limits and refer loan applications outside those limits to management for approval
Meet with applicants to obtain information for loan applications and to answer questions about the process
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
Obtain and compile copies of loan applicants' credit histories (CBC, NBC Report), corporate financial statements, and other financial information
Review and update credit and loan files
Review loan agreements to ensure that they are complete and accurate according to policy
Compute payment schedules
Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs
Submit applications to credit analysts for verification and recommendation
Handle customer complaints and take appropriate action to resolve them
Work with clients to identify their financial goals and to find ways of reaching those goals
Confer with underwriters to aid in resolving mortgage application problems
Negotiate payment arrangements with customers who have delinquent loans
Market bank products to individuals and firms, promoting bank services that may meet customers' needs
Supervise loan personnel
Set credit policies, credit lines, procedures and standards in conjunction with senior managers
Provide special services such as investment banking for clients with more specialized needs
Analyze potential loan markets and develop referral networks in order to locate prospects for loans
Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
Arrange for maintenance and liquidation of delinquent properties
Interview, hire, and train new employees
Petition courts to transfer titles and deeds of collateral to banks
Other duties as assigned by the line manager and bank.

Requirements

Degree in Finance and Banking, Business or any related discipline
Up to 5 years in management and leadership skill
High Commitment, willing to achieve assigned target
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
Must be willing to travel and possess own transport
Ability to propose, plan and execute marketing strategies
Articulate with strong writing skill in English and Khmer
Literate in Microsoft software.

Deputy Manager/Officer, Relationship Management-Lending

Head Office, Phnom Penh

Responsibilities

Meet and collect information from customers for loan applications
Visiting the collateral, business place and workplace, etc., for ensuring the applications are applicable before providing the loans
Collecting and analyzing the needed financial documentation and assessing the clients' creditworthiness
Develop and generate sales opportunities with both new and existing customers
Identifying and developing new commercial loan relationships
Structuring loan terms and conditions that meet the client’s needs and the Bank’s lending guidelines
Managing a commercial loan portfolio for adherence to loan terms and conditions including, but limited to the timely receipt of required financial information, covenant compliance and annual reviews
Handle customer complaints and take appropriate action to resolve them
Reviewing documentation and working with Bank personnel or Bank Counsel to ensure loan documentation is prepared in accordance with loan approval
Monitoring loan repayment activities and taking necessary action to collect from past-due accounts
Ensuring that loan applications are in line with the company's financial policies, as well as state laws and regulations
Other duties as assigned by the line manager and bank.

Requirements

Degree in Finance and Banking, Business or any related discipline
Minimum 2 to 4 years relevant working experience with commercial bank
High Commitment, willing to achieve assigned target
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
Must be willing to travel and possess own transport
Ability to propose, plan and execute marketing strategies
Articulate with strong writing skill in English and Khmer
Literate in Microsoft software.

Manager, Training & Talent Acquisition

Head Office, Phnom Penh

Responsibilities

Oversees training programs that include web-based seminars, printed manuals, group sessions, training videos, and more
Establish, review and update training policies, procedures and application forms
Create and execute learning strategies and programs
Evaluate individual and organizational development needs
Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
Design and deliver e-learning courses, workshops and other trainings
Assess the success of development plans and help employees make the most of learning opportunities
Help managers develop their team members through career pathing
Track budgets and negotiate contracts
Hire and oversee training and L&D Specialists
Determines training needs and requirements for an organization or group by meeting with managers, talking with employees, or administering surveys
Reviews existing training materials produced by third parties to determine appropriateness and relevance
Modifies or creates course materials and training manuals to meet specific training needs
Presents in-person and online training sessions or hires qualified personnel to do so
Schedules training sessions, organizes information technology and other equipment, and manages course enrolment
Monitors training programmes and manuals to ensure that they are effective and up-to-date and makes updates as necessary
Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments
Manages costs for all programmes, productions, and publications in order to report to organization executives regarding a return on investment
Specialists in a particular industry and keeps current on the activities and needs of that industry by attending regular meetings, conferences, and seminars
Maintains understanding of new educational and training techniques and methods
Provide input to ensure that teams consist of diverse, qualified individuals
Ensure that staffing needs are being met with a long-term strategy in mind
Devise and implement sourcing strategies, such as an employer branding initiative, to build pipelines for potential applicants
Create and implement end-to-end hiring processes to ensure a positive experience for candidates
Form close relationships with hiring managers to ensure clear expectations for candidates and interviewers
Annual Staff Planning
Research into competitors and market place
Define job description and document specifications
Identify prospective candidates using a variety of channels
Create a candidate persona for each open position
Conduct confidential interviews
Follow-up references and check credits
Present shortlisted candidates
Present detailed candidate profile summaries
Research and develop recruiting leads
Develop a sustainable candidate lead strategy

Requirements

Bachelor Degree in Law, Banking and Finance, Management, Business Administration or related fields
Strong in training and learning skill in banking industry
Proven experience as an L&D, Training or similar
Current knowledge of effective learning and development methods
Familiarity with e-learning platforms and practices
Experience in project management and budgeting
Proficient in MS Office and Learning Management Systems (LMS)
Excellent communication and negotiation skills; sharp business acumen
Ability to build rapport with employees and vendors
Sound organizational and decision-making skills
Effective communication skills
Good command of English both writing and speaking
Good knowledge of banking related regulations and laws in Cambodia

International Relationship Manager (Deposit Base) (Vietnamese Speaking)

Head Office, Phnom Penh

Responsibilities

Promote Deposit products both FD and CASA
Manage/organize/support promotional activities, product launch, and information distribution
Oversee/manage the servicing of customer accounts
Cross sell other bank products – remittances, retail loans, etc.
Provide superior customer service and solution to customer's financial needs
Deal proactively with the bank customers to fulfill their banking requirements and solve their queries efficiently
Assist in ongoing services related initiatives/projects and Marketing activities to support company business
Monitor and track bank deposit rates and feedback for ALCO/Treasury
Conduct customer satisfaction surveys and feedback program
All other matters ancillary to the above and to perform any other related duties that Management and Head of Marketing may require from time to time.

Requirements

Degree in Marketing, Business or any related discipline
Minimum 2 years relevant working experience with commercial bank
Good English communications, Vietnamese speaking
High Commitment, willing to achieve assigned target
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, good character, enthusiasm and willingness to work both independently and as a team member
Willing to work under pressure
Highly skilled customer service
Strong clientele base
Literate in Microsoft software.

Senior Manager, Cybersecurity

Tuol Kouk Branch, Phnom Penh

Responsibilities

This role will be responsible for identifying, evaluating, mitigating, and reporting on information security/cybersecurity risks to meet compliance and regulatory requirements and protect information assets
This role will maintain an information security governance framework associated with the availability, integrity and confidentially of all data, in line with business needs, regulatory frameworks, and SSAE16/ISO27001 certifications
This is a hand on role managing a security engineering team
Deep expertise protecting information technology assets, application security, and the security of users on divergent technology platforms
Must be deeply knowledgeable of best practices in the areas of IT Security Governance; Security Controls Implementation; Breach Response; Secure Software Development, Risk Management; Security Architecture; Remediation of Security Vulnerabilities; Identify & Access Management; eCrimes management
Provide regular reporting on the current status of the cybersecurity program to enterprise risk management program
Manage security incidents and events to protect corporate IT assets, including intellectual property, regulated data and the company’s reputation
Perform security assessment on IT & Digital service projects prior to going live to reduce/mitigate cybersecurity risk
Act as project manager to deploy security solutions/services (servers/ appliances) without any disruption to internal IT & Digital service environment to ensure security solutions are fully utilized
Ensure that security programs are in compliance with relevant laws, regulations and policies to minimize or eliminate risk and audit findings
Monitor the external threat environment for emerging threats, and advise relevant stakeholders on the appropriate courses of action
Develop, maintain and publish up-to-date information security polices, standards and guidelines
Liaise with the IT and Digital Services teams to ensure alignment between the security and enterprise architectures.

Requirements

Qualification in Information Technology, Computer and Science, Information Security, and other related degrees
At least 5 years of cybersecurity role in the financial industry;
Preferred industry qualifications – CISM / CISA / COBIT / CISSP;
Broad knowledge of a wide range of Information Technology and Digital systems and a deep understanding of the inherent security risks associated with these technologies;
Understanding of information security principles and best practice (e.g., ISO27001 and ISF standards of good practice for Information Security);
Strong technical abilities, combined with business acumen;
Ability to present security topics to a non-technical audience and presenting the business value of security;
A good understanding of IT networking and access management concepts;
Ability to understand and access technology systems and applications from both a technical and business function perspective;
Ability to communicate business and technical risk to all levels of audience;
Excellent interpersonal skills with the ability to build and influence teams; and self-motivated.

Assistance, Customer Care and Authorization-Night Shift

Tuol Kouk Branch, Phnom Penh

Responsibilities

Conduct 24/7 responsive customer inquiries and real-time monitoring of Mastercard transactions and call to inform and verify with the cardholder for suspicious or fraud transaction
Manage response to customer inquiries on any digital social media channels and live chat, call and other digital channels
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers needs
Answering representative’s questions, guiding the team through difficult calls or handling
Receiving and solving customer problems to make customers happy and satisfied with our services
Work closely with all product teams and understand the bank’s features
Perform Card Operation Block, Unblock, Deactivate/Reactivate, and Unblock CVV/PIN as requested by the cardholder and if any fraud activities
Joint team in the development FQAs and providing solutions for customer
Perform daily tasks and record reports of customer care
Handle and gather confidential information
Handle customer issues and problem-solving to prevent customer complaints on bank
Willing to learn new banking products and services
Support task assigned by line manager.

Requirements

High School Diploma or bachelor’s degree in finance, banking, accounting, or any relevant field
Obtain at least 1 year of working experience in customer service
Possess good sales, customer service, and computer skills
Be Flexible and patience
Be able to work effectively in a team environment
Good oral and written communication skills in English & Khmer
Ability to read/write Chinese would be a plus
Working time:
Nightshift: 1:00 pm – 10:00 pm
Day off rotation.

Customer Service Relationship (Chinese Speaking)

Head Office, Phnom Penh

Responsibilities

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services
Preparing currency transaction reports
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs
Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures
Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller/Chief Cashier; maintaining supply of cash and currency
Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof
Maintains customer confidence and protects bank operations by keeping information confidential
Contributes to team effort by accomplishing related results as needed.

Requirements

Degree in banking and finance, Accounting, Business or any related discipline
Minimum 1 years relevant working experience with commercial bank or financial
Organizational and time management skills
Ability to work effectively in a team environment
Sound sales and negotiation skills
Sound written and verbal communication skills
Understanding of economic climate and impact of country factors on customer’s business as well as the bank
Articulate with strong writing skill in English and Khmer
High degree of self-motivation and excellent interpersonal skills.

Assistance, Digital Support

Tuol Kouk Branch, Phnom Penh

Responsibilities

Collect and follow-up all card applications from all respective branch to process card issuance and distribute those cards on timely manner
Verify information for card application according to internal process to prevent any fraud as well as to strengthen compliance
Provide card maintenance services (close card, re-issue/replacement, update information...) upon receive request from all respective branch
Manage and prepare card application form in filling folder and scan the soft copy upload is system
Properly keep, store, and manage stock control of card materials to avoid any losses or damage of the materials
Assist and supports digital product testing activity and project implementation
Monitor and review on daily operation and recommend for improvements
Resolve and supports on cards issues and rescues accounts delinquency, and maintain good customer service in timely manner
Assist on manage and establishment procedure and guideline for digital products services
Assist on prepare Management report, NBC monthly report, quarterly and semester reports
Any related tasks may assign by supervisor or management from time to time.

Requirements

Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
Experience of T24 Core Banking System and Compass Plus system preferred
At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
Able to work as teamwork and complete project deadline
Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
Ability to identify the issue and provide solution quickly
Ability to be quick learner and good teamwork, commitment
High degree of self-motivation and excellent interpersonal skills
Good at English and computer literation.

Deputy Manager, IT Audit

Head Office, Phnom Penh

Responsibilities

Assist Head of Internal Audit in preparing and execution of annual IT and IS audit plan and strategy;
Perform regular audits and documentation related to f IT & IS and related fields in accordance with established internal audit programs, annual internal audit plan, audit policy/procedures, and audit manual;
Responsible for examining and evaluating the adequacy and efficiency of business process of the Bank as assigned by management of internal audit department;
Development of internal audit procedure and technique to analyze the effectiveness of internal control system, risk management, and corporate governance system of the Bank;
Ensure the risk identification operationally is performed effectively, reducing where possible the scope of review without reducing the provision of assurance;
Perform the surprised audit as scheduled;
Active good and professional communication and engagement with business units of the bank;
Ensures that audited department complies with internal policies and find the weakness points in policies and procedures to provide recommendation;
Ensure the accuracy and correctly of internal audit writing and timely submission to other stakeholders;
Conduct follow-up audits to monitor management’s interventions;
Organize personal effort along with those of junior auditors to be risk-based, productive, and efficient at all times;
Direct and guide the subordinate staff when and where applicable;
Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards;
Perform other related duties as assigned.

Requirements

Bachelor’s degree in Computer Science, Information System or related fields with sufficient courses in Information Technology, Information Security, Digital, Cards;
CIA, CISA, CISSP, CRISC and/or advanced degree (MBA, MS) are a plus;
Sound knowledge of Bank policy, procedures, program, guidelines, memos, risk and regulatory compliances is an advantage;
Minimum 2-3 years of working experience in IT & IS audit roles;
Strong understanding of system security, IT & IS governance, controls, vulnerabilities, IT & IS compliances and assessment tools;
Having good analytical skills and attention to detail;
Having good interpersonal skills;
Being keen to learning new things;
Effective communication;
Good command of Khmer and English;
Good interpersonal skill, self-motivated and loyalty;
Able to travel to provinces;
Dependability, cooperation and able to work under pressure;
Knowledge of Microsoft Word, Excel, PowerPoint and Internet & Email.

Manager, Research and Development

Head Office, Phnom Penh

Responsibilities

Creating and developing new products to meet consumer needs
Contributing towards the planning, execution and monitoring of testing a product
Redesigning and refining existing products
Meeting with other departments to discuss product concepts
Carrying out market research to analyze similar products and their functions
Understanding the marketing requirements for a product
Product testing for functionality and longevity
Product testing for functionality and longevity
Ensures that work scope, protocol and regulatory requirements are followed.

Requirements

Degree in Management, Business or any related field
At least 3 years of relevant working experience on product development or research development in banking sector
Good English communications and comprehension
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Able to interact confidently at all levels
Willing to work under pressure
Literate in Microsoft software.

Senior Manager, Central Control and Quality Management

Head Office, Phnom Penh

Responsibilities

Analyze internal bank operations to identify areas for process improvement with strong governances following NBC Prakas and regulatory compliance under the bank’s policy with effective cost management and time consuming
Review and take lead on the initiation of operations processes, guidelines and workflows for the entire bank operations which could lead daily central operations, branch operations and business activities smother
Perform as partner with relevant stakeholders, Risk, Compliance, and Audit to assess key risks and come up with appropriate control process to mitigate the potential loss of the bank. Improve audit rating for entire bank operations and branches
Minimize operational loss and financial loss of the bank with the implementing of branch quality control farmwork to ensure work instruction, policy, process, document management have been implemented by all branches and backend operations
Perform as central function to support new branch set up, improve branch looks and feels, customer service quality checking, branding awareness of branch, branch site inspection and operations process rehearsal
Control operations performance through transaction monitoring, cost management, and productivity
Lead and drive operational policy & control and service quality team to achieve bank-wide strategic objective align with the direction from the bank’s shareholder and board of directors
Assist Chief Operation Officer – COO to produce an ad-hoc request document from senior management such as report dashboard, monthly branch performance, projects and other tasks as assigned

Requirements

Degree in Banking and Finance, Management or related field
Minimum 5 to 8 years relevant working experience with commercial bank
Good English communications and comprehension
Possess positive attitude, good character, enthusiasm and willingness to work both independently and as a team member.

Position

Post

Officer, Digital System
(Backend and API Developer)

Working Station

Toul Kouk Branch, Phnom Penh

Responsibilities

Organize and participate the testing, evaluating for the new system
Joint develop and implementation related system, backend system development
Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
Executed the checklists and report the task progress to supervisor
Support the users including the procedural documentation and relevant reports related system
Provide the training if the related system has been implemented
Report the task/project progress to supervisor
Any related tasks may assign by supervisor or management from time to time.

Requirements

Qualification in Information Technology, Computer and Science, Information Security, and other related degrees.
At least 2 years of development experience.
Experience in backend system development, Spring boot Java
Database: MySQL, SQL Server and Oracle
Experience in HTML, Java, XML, JSON, RESTfull API ..etc.
Experience in resolving issue in term of technical support and document preparation for future reference.
Good knowledge in both written & spoken English
Flexible and willing to learn.
Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill.

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Position

Post

Senior Officer, IT Application

Working Station

Head Office, Phnom Penh

Responsibilities

Configure and Customize Core Banking products and services as business requirement
Analyze and Troubleshoot issue in Core Banking System
Fixing issues in core system and testing with related team
Daily monitor service in core banking system
Keep monitor issue & resolve in help desk system
Support & monitor daily operation in core system
Support finance to close entry in core banking
Constantly follow up the related stakeholders and vendors to ensure the solutions and root cause are identified
Set up the testing environment for business users
Ensure the testing of solutions before going live
Implement the solution in production environment
Develop reports as per regulations and business needs
Assist other departments to perform their tasks easier and more efficient
Document the application user guide and provide training to the users
Perform and monitor COB
Perform backup, archive and shrink
Assist in DR testing on core banking systems and other related systems
Produce and manage multiple projects simultaneously
Any related tasks assigned by supervisor or management from time to time.

Requirements

Bachelor degree in IT or related fields
4 years of experiences in Temenos Core Banking System and its APIs
2 years of experiences in JAVA Development
Experience in T24 AA product configuration and customization
Experience in TAFJ and boss
Experience in Oracle with xml data (T24 database)
Experience in routine development in TAFJ environment
Experiences of core banking modules and reports
Experiences of in-house applications development
Experiences with digital projects
Ability to produce clear project communications and build good client relationships
Good command of Khmer and English
Good written and verbal communication skills.

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Position

Post

Officer, IT Application

Working Station

Head Office, Phnom Penh

Responsibilities

Develop reports as per regulations and business needs
Develop and enhance in-house applications to assist other departments to perform their tasks easier and more efficient
Daily monitor service in inhouse system and its APIs
Analyze and Troubleshoot issue
Fixing issues in reporting and inhouse system and testing with related team
Keep monitor issue & resolve in help desk system
Support & monitor daily operation
Constantly follow up the related stakeholders and vendors to ensure the solutions and root cause are identified
Set up the testing environment for business users
Ensure the testing o

Requirements

Bachelor degree in IT or related fields
5 years of experience in Oracle Database Administration
Experience of Data Guard and Cluster
Experience of database security, backup and recovery, performance monitoring standards
Experience in Linux and Solaris OS
Strong command of Structured Query Language and Unix Shell Script
Understanding of RDBMS and XML Database Management Systems
Understanding of core banking modules and reports
Good command of Khmer and English
Good written and verbal communication skills.

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Position

Post

Branch Manager (Chinese speaking)

Working Station

Pochentong Branch, Phnom Penh

Responsibilities

Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
Develop and enforce sound policies and structures for the growth of the bank
Create a strong workforce by developing competent individuals in the banking operations team
Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
Create and implement long term business plan to ensure continuity of business operations in the long run
Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
Collaborate with heads of other units to develop best practices for successful banking operations
Delegate tasks to members of the operations team
Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals
Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security
Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth
Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risk
Establish and maintain effective and competent system of internal control and risk management
Provide back up supports to other branches in term of manpower, funding and customer services
All other matters ancillary to the above as well as any other related duties that Management may require from time to time.

Requirements

Degree/Professional qualifications or equivalent
Minimum 5 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions
In-depth knowledge of the Cambodia banking industry
Possess good leadership and management style
Good negotiation skills to maintain interpersonal customer relationships
High level of analytical ability to provide good solutions in customer problem solving
Attentive and devoted to deliver good quality works
Chinese speaking is an advantage
Good English communication both speaking and writing
Good organization skills to ensure effective and efficient implementation of business strategies.

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Position

Post

Deputy Branch Manager (Chinese speaking)

Working Station

Pochentong Branch, Phnom Penh

Responsibilities

Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
Develop and enforce sound policies and structures for the growth of the bank
Create a strong workforce by developing competent individuals in the banking operations team
Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
Create and implement long term business plan to ensure continuity of business operations in the long run
Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
Collaborate with heads of other units to develop best practices for successful banking operations
Delegate tasks to members of the operations team
Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals
Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security
Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth
Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risks
Establish and maintain effective and competent system of internal control and risk management
Provide back up supports to other branches in term of manpower, funding and customer services
All other matters ancillary to the above as well as any other related duties that Management may require from time to time.

Requirements

Degree/Professional qualifications or equivalent
Minimum 4 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions
In-depth knowledge of the Cambodia banking industry
Possess good leadership and management style
Good negotiation skills to maintain interpersonal customer relationships
High level of analytical ability to provide good solutions in customer problem solving
Attentive and devoted to deliver good quality works
Chinese speaking is an advantage
Good English communication both speaking and writing
Good organization skills to ensure effective and efficient implementation of business strategies.

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Position

Post

Deputy Manager, Tax Unit

Working Station

Head Office, Phnom Penh

Responsibilities

Ensure the companies’ compliance with the Cambodian tax law and relevant regulations, and report to a manager.
Ensure all tax preparation, submission and other taxes properly, accurately, and on time
Coordinate and review monthly and yearly tax submission in compliance with laws
Responsible for manage tax compliance, identify and mitigate the tax risk
Ensure and review the quality of work and in accordance with the company guidelines
Advise on the impact of new tax laws, Prakas and relevant regulations
Manage and coordinate tax queries, tax audits from GDT and drafting of all necessary document
Maintain sufficient tax provision on general ledger and prepare tax related data requests
Improve processes by developing or implementing best practices
To handle tax declaration preparation, review and related tax matters
To disseminate information and provide training to relevant managers or staffs on new tax law and regulations
Update with tax laws, regulation and develop policies and procedure to maintain and strengthen internal control
Performing other related tasks assigned by management.

Requirements

Bachelor degree in accounting, CAT/ACCA student is preferable
Graduated Taxation Agencies from National Tax School (NTS) is required
Minimum of 5 years’ experience in tax and accounting and financial reporting
Experience in practical accounting and taxation in tax firm or auditing firm is a plus
Excellent knowledge of tax accounting, tax compliance and all types of tax returns
Proven working experience as tax assistant manager or manager
Proven experience in interacting, negotiating, and building relationships with tax officers
Highly confident, technically competent, and able to communicate convincingly to tax officer
Strong leadership and personnel management skills
Good command of spoken/written/presentation in English, and ability to work with multi-levels and culturally-diversified team dynamics.

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Position

Post

Senior Officer, Technology Security & Governance

Working Station

Tuol Kouk Branch, Phnom Penh

Responsibilities

Assist line manager to develop and enhance up to date Digital and IT security policy, standards operation procedure
To ensure procedure of each security controls are implemented and managed
Report and escalate based on principles and rules of policies and standards
Create and manage risk register and work with various teams on ongoing basis to guide the on mitigation
Communicate between IT and internal/external audit on required assessments
Review on IT change management and privilege user access controls
Perform regular IT security reviews and produce IT assurance and compliance status reports
Document any security breaches and assess their damage
Promote cyber security awareness posture at all levels of management and employees by maintaining and developing a positive culture of compliance against IT security policy, industry standards and regulations
Build a strong collaborative relationship with other stakeholders who support your duties.

Requirements

Bachelor’s degree or equivalent on Computer Science, Cybersecurity or Information Technology
2 years experienced in IT security management, cybersecurity or IT Audit in financial services
Knowledge of IT Risk and Governance is preferred
Knowledge of COBIT, NIST, PCI DSS, or ISO27001
One or more of the relevant IT security certifications will be preferred, these may include Security+, CySA+, CCNA, COBIT or ITIL -etc.
Good in analytical skills
Good verbal and written English skills to present to department lead and management.

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Position

Post

Officer, Digital Support

Working Station

Tuol Kouk Branch, Phnom Penh

Responsibilities

Support on card production and maintenance process to ensure all cards/request are delivered follow the SLA without error
Support as operations on digital products such as: Mastercard Debit and Credit, Mobile App, Bill Payment, BAKONG Payment, Fast Payment, CSS etc.
Monitor and review on daily operation and recommend for improvements
Monitoring on disputes and issues raised by relevant team to ensure that all dispute/issue are responded back on timely manner with good quality
Assist on reporting & reconciliation of digital products transactions such as Mobile Banking, Internet Banking, and Card Products (ATM, POS, VISA, Master Card)
Assist on monitoring the settlement from relevant card scheme /digital products to make sure settlement is accurately
Manage and consolidate of NBC/Management monthly report, quarterly and semester reports
Assist and supports digital product and testing activity
Any related tasks may assign by supervisor or management from time to time.

Requirements

Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
Experience of T24 Core Banking System and Compass Plus system preferred
At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
Able to work as teamwork and complete project deadline
Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
Ability to identify the issue and provide solution quickly
Ability to be quick learner and good teamwork, commitment
High degree of self-motivation and excellent interpersonal skills
Good at English and computer literation.

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Position

Post

Senior Officer, Cash Settlement Agent

Working Station

Head Office, Phnom Penh

Responsibilities

Duties and guideline set up for CSA process
Create all related CSA Policies and Manual
Guide staff in the process of CSA transactions
Manage operations and transactions related to CSA
Cash settlement with CSX and other Security Firm
Monthly report, quarterly report and yearly report to management, CSX, PPDE and SECC
Other tasks may assigned by management.

Requirements

Degree in banking and finance, Accounting, Business or any related discipline
Minimum 4 years relevant working experience with commercial bank
Organizational and time management skills
Ability to work effectively in a team environment
Sound sales and negotiation skills
Sound written and verbal communication skills
Experience in managing a team work and portfolio of business customers
Understanding of economic climate and impact of country factors on customer’s business as well as the bank
Articulate with strong writing skill in English and Khmer
Chinese speaking is an advantage
Good English communication both speaking and writing
High degree of self-motivation and excellent interpersonal skills.

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Position

Post

Senior Manager/Manager, Relationship Management-Lending

Working Station

Head Office, Phnom Penh

Responsibilities

Setting up and lead credit department properly to achieve target set by management
Establish new and review existing credit policies, guideline and procedures
Clean up loan document and NPL loan
Clear non-compliance loan
Setting up and support credit card product
Approve loans within specified limits and refer loan applications outside those limits to management for approval
Meet with applicants to obtain information for loan applications and to answer questions about the process
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
Obtain and compile copies of loan applicants' credit histories (CBC, NBC Report), corporate financial statements, and other financial information
Review and update credit and loan files
Review loan agreements to ensure that they are complete and accurate according to policy
Compute payment schedules
Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs
Submit applications to credit analysts for verification and recommendation
Handle customer complaints and take appropriate action to resolve them
Work with clients to identify their financial goals and to find ways of reaching those goals
Confer with underwriters to aid in resolving mortgage application problems
Negotiate payment arrangements with customers who have delinquent loans
Market bank products to individuals and firms, promoting bank services that may meet customers' needs
Supervise loan personnel
Set credit policies, credit lines, procedures and standards in conjunction with senior managers
Provide special services such as investment banking for clients with more specialized needs
Analyze potential loan markets and develop referral networks in order to locate prospects for loans
Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
Arrange for maintenance and liquidation of delinquent properties
Interview, hire, and train new employees
Petition courts to transfer titles and deeds of collateral to banks
Other duties as assigned by the line manager and bank.

Requirements

Degree in Finance and Banking, Business or any related discipline
Up to 5 years in management and leadership skill
High Commitment, willing to achieve assigned target
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
Must be willing to travel and possess own transport
Ability to propose, plan and execute marketing strategies
Articulate with strong writing skill in English and Khmer
Literate in Microsoft software.

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Position

Post

Deputy Manager/Officer, Relationship Management-Lending

Working Station

Head Office, Phnom Penh

Responsibilities

Meet and collect information from customers for loan applications
Visiting the collateral, business place and workplace, etc., for ensuring the applications are applicable before providing the loans
Collecting and analyzing the needed financial documentation and assessing the clients' creditworthiness
Develop and generate sales opportunities with both new and existing customers
Identifying and developing new commercial loan relationships
Structuring loan terms and conditions that meet the client’s needs and the Bank’s lending guidelines
Managing a commercial loan portfolio for adherence to loan terms and conditions including, but limited to the timely receipt of required financial information, covenant compliance and annual reviews
Handle customer complaints and take appropriate action to resolve them
Reviewing documentation and working with Bank personnel or Bank Counsel to ensure loan documentation is prepared in accordance with loan approval
Monitoring loan repayment activities and taking necessary action to collect from past-due accounts
Ensuring that loan applications are in line with the company's financial policies, as well as state laws and regulations
Other duties as assigned by the line manager and bank.

Requirements

Degree in Finance and Banking, Business or any related discipline
Minimum 2 to 4 years relevant working experience with commercial bank
High Commitment, willing to achieve assigned target
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
Must be willing to travel and possess own transport
Ability to propose, plan and execute marketing strategies
Articulate with strong writing skill in English and Khmer
Literate in Microsoft software.

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Position

Post

Manager, Training & Talent Acquisition

Working Station

Head Office, Phnom Penh

Responsibilities

Oversees training programs that include web-based seminars, printed manuals, group sessions, training videos, and more
Establish, review and update training policies, procedures and application forms
Create and execute learning strategies and programs
Evaluate individual and organizational development needs
Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
Design and deliver e-learning courses, workshops and other trainings
Assess the success of development plans and help employees make the most of learning opportunities
Help managers develop their team members through career pathing
Track budgets and negotiate contracts
Hire and oversee training and L&D Specialists
Determines training needs and requirements for an organization or group by meeting with managers, talking with employees, or administering surveys
Reviews existing training materials produced by third parties to determine appropriateness and relevance
Modifies or creates course materials and training manuals to meet specific training needs
Presents in-person and online training sessions or hires qualified personnel to do so
Schedules training sessions, organizes information technology and other equipment, and manages course enrolment
Monitors training programmes and manuals to ensure that they are effective and up-to-date and makes updates as necessary
Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments
Manages costs for all programmes, productions, and publications in order to report to organization executives regarding a return on investment
Specialists in a particular industry and keeps current on the activities and needs of that industry by attending regular meetings, conferences, and seminars
Maintains understanding of new educational and training techniques and methods
Provide input to ensure that teams consist of diverse, qualified individuals
Ensure that staffing needs are being met with a long-term strategy in mind
Devise and implement sourcing strategies, such as an employer branding initiative, to build pipelines for potential applicants
Create and implement end-to-end hiring processes to ensure a positive experience for candidates
Form close relationships with hiring managers to ensure clear expectations for candidates and interviewers
Annual Staff Planning
Research into competitors and market place
Define job description and document specifications
Identify prospective candidates using a variety of channels
Create a candidate persona for each open position
Conduct confidential interviews
Follow-up references and check credits
Present shortlisted candidates
Present detailed candidate profile summaries
Research and develop recruiting leads
Develop a sustainable candidate lead strategy

Requirements

Bachelor Degree in Law, Banking and Finance, Management, Business Administration or related fields
Strong in training and learning skill in banking industry
Proven experience as an L&D, Training or similar
Current knowledge of effective learning and development methods
Familiarity with e-learning platforms and practices
Experience in project management and budgeting
Proficient in MS Office and Learning Management Systems (LMS)
Excellent communication and negotiation skills; sharp business acumen
Ability to build rapport with employees and vendors
Sound organizational and decision-making skills
Effective communication skills
Good command of English both writing and speaking
Good knowledge of banking related regulations and laws in Cambodia

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Position

Post

International Relationship Manager (Deposit Base) (Vietnamese Speaking)

Working Station

Head Office, Phnom Penh

Responsibilities

Promote Deposit products both FD and CASA
Manage/organize/support promotional activities, product launch, and information distribution
Oversee/manage the servicing of customer accounts
Cross sell other bank products – remittances, retail loans, etc.
Provide superior customer service and solution to customer's financial needs
Deal proactively with the bank customers to fulfill their banking requirements and solve their queries efficiently
Assist in ongoing services related initiatives/projects and Marketing activities to support company business
Monitor and track bank deposit rates and feedback for ALCO/Treasury
Conduct customer satisfaction surveys and feedback program
All other matters ancillary to the above and to perform any other related duties that Management and Head of Marketing may require from time to time.

Requirements

Degree in Marketing, Business or any related discipline
Minimum 2 years relevant working experience with commercial bank
Good English communications, Vietnamese speaking
High Commitment, willing to achieve assigned target
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, good character, enthusiasm and willingness to work both independently and as a team member
Willing to work under pressure
Highly skilled customer service
Strong clientele base
Literate in Microsoft software.

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Position

Post

Senior Manager, Cybersecurity

Working Station

Tuol Kouk Branch, Phnom Penh

Responsibilities

This role will be responsible for identifying, evaluating, mitigating, and reporting on information security/cybersecurity risks to meet compliance and regulatory requirements and protect information assets
This role will maintain an information security governance framework associated with the availability, integrity and confidentially of all data, in line with business needs, regulatory frameworks, and SSAE16/ISO27001 certifications
This is a hand on role managing a security engineering team
Deep expertise protecting information technology assets, application security, and the security of users on divergent technology platforms
Must be deeply knowledgeable of best practices in the areas of IT Security Governance; Security Controls Implementation; Breach Response; Secure Software Development, Risk Management; Security Architecture; Remediation of Security Vulnerabilities; Identify & Access Management; eCrimes management
Provide regular reporting on the current status of the cybersecurity program to enterprise risk management program
Manage security incidents and events to protect corporate IT assets, including intellectual property, regulated data and the company’s reputation
Perform security assessment on IT & Digital service projects prior to going live to reduce/mitigate cybersecurity risk
Act as project manager to deploy security solutions/services (servers/ appliances) without any disruption to internal IT & Digital service environment to ensure security solutions are fully utilized
Ensure that security programs are in compliance with relevant laws, regulations and policies to minimize or eliminate risk and audit findings
Monitor the external threat environment for emerging threats, and advise relevant stakeholders on the appropriate courses of action
Develop, maintain and publish up-to-date information security polices, standards and guidelines
Liaise with the IT and Digital Services teams to ensure alignment between the security and enterprise architectures.

Requirements

Qualification in Information Technology, Computer and Science, Information Security, and other related degrees
At least 5 years of cybersecurity role in the financial industry;
Preferred industry qualifications – CISM / CISA / COBIT / CISSP;
Broad knowledge of a wide range of Information Technology and Digital systems and a deep understanding of the inherent security risks associated with these technologies;
Understanding of information security principles and best practice (e.g., ISO27001 and ISF standards of good practice for Information Security);
Strong technical abilities, combined with business acumen;
Ability to present security topics to a non-technical audience and presenting the business value of security;
A good understanding of IT networking and access management concepts;
Ability to understand and access technology systems and applications from both a technical and business function perspective;
Ability to communicate business and technical risk to all levels of audience;
Excellent interpersonal skills with the ability to build and influence teams; and self-motivated.

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Position

Post

Assistance, Customer Care and Authorization-Night Shift

Working Station

Tuol Kouk Branch, Phnom Penh

Responsibilities

Conduct 24/7 responsive customer inquiries and real-time monitoring of Mastercard transactions and call to inform and verify with the cardholder for suspicious or fraud transaction
Manage response to customer inquiries on any digital social media channels and live chat, call and other digital channels
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers needs
Answering representative’s questions, guiding the team through difficult calls or handling
Receiving and solving customer problems to make customers happy and satisfied with our services
Work closely with all product teams and understand the bank’s features
Perform Card Operation Block, Unblock, Deactivate/Reactivate, and Unblock CVV/PIN as requested by the cardholder and if any fraud activities
Joint team in the development FQAs and providing solutions for customer
Perform daily tasks and record reports of customer care
Handle and gather confidential information
Handle customer issues and problem-solving to prevent customer complaints on bank
Willing to learn new banking products and services
Support task assigned by line manager.

Requirements

High School Diploma or bachelor’s degree in finance, banking, accounting, or any relevant field
Obtain at least 1 year of working experience in customer service
Possess good sales, customer service, and computer skills
Be Flexible and patience
Be able to work effectively in a team environment
Good oral and written communication skills in English & Khmer
Ability to read/write Chinese would be a plus
Working time:
Nightshift: 1:00 pm – 10:00 pm
Day off rotation.

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Position

Post

Customer Service Relationship (Chinese Speaking)

Working Station

Head Office, Phnom Penh

Responsibilities

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services
Preparing currency transaction reports
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs
Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures
Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller/Chief Cashier; maintaining supply of cash and currency
Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof
Maintains customer confidence and protects bank operations by keeping information confidential
Contributes to team effort by accomplishing related results as needed.

Requirements

Degree in banking and finance, Accounting, Business or any related discipline
Minimum 1 years relevant working experience with commercial bank or financial
Organizational and time management skills
Ability to work effectively in a team environment
Sound sales and negotiation skills
Sound written and verbal communication skills
Understanding of economic climate and impact of country factors on customer’s business as well as the bank
Articulate with strong writing skill in English and Khmer
High degree of self-motivation and excellent interpersonal skills.

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Position

Post

Assistance, Digital Support

Working Station

Tuol Kouk Branch, Phnom Penh

Responsibilities

Collect and follow-up all card applications from all respective branch to process card issuance and distribute those cards on timely manner
Verify information for card application according to internal process to prevent any fraud as well as to strengthen compliance
Provide card maintenance services (close card, re-issue/replacement, update information...) upon receive request from all respective branch
Manage and prepare card application form in filling folder and scan the soft copy upload is system
Properly keep, store, and manage stock control of card materials to avoid any losses or damage of the materials
Assist and supports digital product testing activity and project implementation
Monitor and review on daily operation and recommend for improvements
Resolve and supports on cards issues and rescues accounts delinquency, and maintain good customer service in timely manner
Assist on manage and establishment procedure and guideline for digital products services
Assist on prepare Management report, NBC monthly report, quarterly and semester reports
Any related tasks may assign by supervisor or management from time to time.

Requirements

Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
Experience of T24 Core Banking System and Compass Plus system preferred
At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
Able to work as teamwork and complete project deadline
Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
Ability to identify the issue and provide solution quickly
Ability to be quick learner and good teamwork, commitment
High degree of self-motivation and excellent interpersonal skills
Good at English and computer literation.

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Position

Post

Deputy Manager, IT Audit

Working Station

Head Office, Phnom Penh

Responsibilities

Assist Head of Internal Audit in preparing and execution of annual IT and IS audit plan and strategy;
Perform regular audits and documentation related to f IT & IS and related fields in accordance with established internal audit programs, annual internal audit plan, audit policy/procedures, and audit manual;
Responsible for examining and evaluating the adequacy and efficiency of business process of the Bank as assigned by management of internal audit department;
Development of internal audit procedure and technique to analyze the effectiveness of internal control system, risk management, and corporate governance system of the Bank;
Ensure the risk identification operationally is performed effectively, reducing where possible the scope of review without reducing the provision of assurance;
Perform the surprised audit as scheduled;
Active good and professional communication and engagement with business units of the bank;
Ensures that audited department complies with internal policies and find the weakness points in policies and procedures to provide recommendation;
Ensure the accuracy and correctly of internal audit writing and timely submission to other stakeholders;
Conduct follow-up audits to monitor management’s interventions;
Organize personal effort along with those of junior auditors to be risk-based, productive, and efficient at all times;
Direct and guide the subordinate staff when and where applicable;
Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards;
Perform other related duties as assigned.

Requirements

Bachelor’s degree in Computer Science, Information System or related fields with sufficient courses in Information Technology, Information Security, Digital, Cards;
CIA, CISA, CISSP, CRISC and/or advanced degree (MBA, MS) are a plus;
Sound knowledge of Bank policy, procedures, program, guidelines, memos, risk and regulatory compliances is an advantage;
Minimum 2-3 years of working experience in IT & IS audit roles;
Strong understanding of system security, IT & IS governance, controls, vulnerabilities, IT & IS compliances and assessment tools;
Having good analytical skills and attention to detail;
Having good interpersonal skills;
Being keen to learning new things;
Effective communication;
Good command of Khmer and English;
Good interpersonal skill, self-motivated and loyalty;
Able to travel to provinces;
Dependability, cooperation and able to work under pressure;
Knowledge of Microsoft Word, Excel, PowerPoint and Internet & Email.

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Position

Post

Manager, Research and Development

Working Station

Head Office, Phnom Penh

Responsibilities

Creating and developing new products to meet consumer needs
Contributing towards the planning, execution and monitoring of testing a product
Redesigning and refining existing products
Meeting with other departments to discuss product concepts
Carrying out market research to analyze similar products and their functions
Understanding the marketing requirements for a product
Product testing for functionality and longevity
Product testing for functionality and longevity
Ensures that work scope, protocol and regulatory requirements are followed.

Requirements

Degree in Management, Business or any related field
At least 3 years of relevant working experience on product development or research development in banking sector
Good English communications and comprehension
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Able to interact confidently at all levels
Willing to work under pressure
Literate in Microsoft software.

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Position

Post

Senior Manager, Central Control and Quality Management

Working Station

Head Office, Phnom Penh

Responsibilities

Analyze internal bank operations to identify areas for process improvement with strong governances following NBC Prakas and regulatory compliance under the bank’s policy with effective cost management and time consuming
Review and take lead on the initiation of operations processes, guidelines and workflows for the entire bank operations which could lead daily central operations, branch operations and business activities smother
Perform as partner with relevant stakeholders, Risk, Compliance, and Audit to assess key risks and come up with appropriate control process to mitigate the potential loss of the bank. Improve audit rating for entire bank operations and branches
Minimize operational loss and financial loss of the bank with the implementing of branch quality control farmwork to ensure work instruction, policy, process, document management have been implemented by all branches and backend operations
Perform as central function to support new branch set up, improve branch looks and feels, customer service quality checking, branding awareness of branch, branch site inspection and operations process rehearsal
Control operations performance through transaction monitoring, cost management, and productivity
Lead and drive operational policy & control and service quality team to achieve bank-wide strategic objective align with the direction from the bank’s shareholder and board of directors
Assist Chief Operation Officer – COO to produce an ad-hoc request document from senior management such as report dashboard, monthly branch performance, projects and other tasks as assigned

Requirements

Degree in Banking and Finance, Management or related field
Minimum 5 to 8 years relevant working experience with commercial bank
Good English communications and comprehension
Possess positive attitude, good character, enthusiasm and willingness to work both independently and as a team member.

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