usa flag bic bank
USD
Buy: 4070
Sell: 4046
thai flag bic bank
THB
Buy: 136
Sell: 134
KHR
USD
Savings Account
1.00%
0.50%
Current Active Account
1.00%
Fixed Deposit 3 Months
2.50%
2.00%
Fixed Deposit 6 Months
4.25%
4.00%
Fixed Deposit 12 Months
5.35%
5.00%
Fixed Deposit 24 Months
5.50%
5.25%
Fixed Deposit 36 Months
6.25%
6.25%
High Growth Fixed Deposit 24 Months
6.00%
Personal
Promotions
BIC Value
BIC Value provides privileges and discounts to cardholders with partner establishments like hotels, restaurants, travel and health care.
Corporate
Promotions
BIC Value
BIC Value provides privileges and discounts to cardholders with partner establishments like hotels, restaurants, travel and health care.
Exchange Rates
usa flag bic bank
USD
Buy: 4070
Sell: 4046
thai flag bic bank
THB
Buy: 136
Sell: 134
Interest Rates
Savings Account
1.00%
Current Active Account
Fixed Deposit 3 Months
2.50%
Fixed Deposit 6 Months
4.25%
Fixed Deposit 12 Months
5.35%
Fixed Deposit 24 Months
5.50%
Fixed Deposit 36 Months
6.25%
High Growth Fixed Deposit 24 Months
Saving Account
0.50%
Current Active Account
1.00%
Fixed Deposit 3 Months
2.00%
Fixed Deposit 6 Months
4.00%
Fixed Deposit 12 Months
5.00%
Fixed Deposit 24 Months
5.25%
Fixed Deposit 36 Months
6.25%
High Growth Fixed Deposit 24 Months
6.00%

Careers

Drawing on our 30 years of experience in the region, we believe that we can become Cambodia’s number one preferred and trusted bank. If you want to work in a collaborative environment with abundant opportunities and your desire is to progress, you might be just what we’re looking for. Join us for a chance to shape the future of the Cambodian banking industry today.

Please see below a list of job titles we are currently hiring, as well as the closing dates for your reference. Even if your desired position is not listed in the current openings, please don’t hesitate to send your application, for we may find a suitable place for your qualifications and experience on our growing team.

No.
Position
Post
Working Station
1
Chinese Speaking Relationship Manager (Deposit Base)
3
HQ, Phnom Penh
Responsibilities
  • Promote Deposit products both FD and CASA.
  • Manage/organize/support promotional activities, product launch, and information distribution.
  • Oversee/manage the servicing of customer accounts.
  • Cross sell other bank products – remittances, retail loans, etc.
  • Provide superior customer service and solution to customer's financial needs.
  • Deal proactively with the bank customers to fulfill their banking requirements and solve their queries efficiently.
  • Assist in ongoing services related initiatives/projects and Marketing activities to support company business.
  • Monitor and track bank deposit rates and feedback for ALCO/Treasury.
  • Conduct customer satisfaction surveys and feedback program.
  • All other matters ancillary to the above and to perform any other related duties that Management and Head of Marketing may require from time to time.
Requirements
  • Degree in Marketing, Business or any related discipline
  • Minimum 4 years relevant working experience with commercial bank
  • High Commitment, willing to achieve assigned target
  • Effective presentation and communication skills, good at social-networking
  • Able to interact confidently at all levels
  • Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
  • Must be willing to travel and possess own transport
  • Ability to propose, plan and execute marketing strategies
  • Articulate with strong writing skill in English and Khmer
  • Chinese speaking is advantage
  • Literate in Microsoft software
  • Knowledge of a foreign language would be an added advantage preferably in Mandarin.
2
Senior Officer, Card Center
1
Head Office, Phnom Penh
Responsibilities
  • Participate in the digital project implementation and Cambodia Share Switch Project Implementation
  • Ensures all compliances, policies, processes & procedures related to digital products
  • Participate in create and maintain application forms, statement, Email, SMS notification contents and any other related processes
  • Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
  • Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
  • Monitor and report the transaction & fraud prevention activities
  • Process new applications for customers, execute end to end card production process
  • Perform reconcile, settle, and related processes effectively with third party
  • Provide training if the new related system has been implemented
  • Assist and provide consultation to supervisor or management for decision making
  • Any tasks may assign by Supervisor or management from time to time
Requirements
  • Ability to manage team work and complete Project deadline
  • Good understanding on digital banking products, ATM/card infrastructure, policies and procedure establishment
  • Excellent communication and leadership skills
  • Sound problem solving skills/ Decision-making skills with high flexibility
  • Ability to manage many tasks at the same time
  • Ability to identify the issue and issue resolution skill
  • Degree in Banking, Finance, Economics or Financial Accountancy
  • At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
  • Required language(s): English, another language will be a plus
3
Senior Officer, Digital System
(Flutter Developer)
1
Head Office, Phnom Penh
Responsibilities
  • Organize and participate the testing, evaluating for the new system
  • Joint develop and implementation related system, preferred Front-end, or any hybrid development
  • Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
  • Work with IT and related stackholders to test new enchantment and new product to ensure products has been completed and deployed to production successfully
  • Support the users including the procedural documentation and relevant reports related system
  • Provide the training if the related system has been implemented
  • Report the task/project progress to supervisor
  • Any related tasks may assign by supervisor or management from time to time
Requirements
  • Experience in Front-end, iOS, Android developer
  • Experience in HTML, CSS, Hybrid development
  • Experience in resolving issue in term of technical support and document preparation for future reference
  • Photoshop, Illustrator and other related design tools
  • Good knowledge in both written & spoken English
  • Flexible and willing to learn
  • Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill
4
Officer, Digital System
(Front-End Developer)
1
Head Office, Phnom Penh
Responsibilities
  • Organize and participate the testing, evaluating for the new system
  • Joint develop and implementation related system, preferred Front-end, or any hybrid development
  • Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
  • Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
  • Support the users including the procedural documentation and relevant reports related system
  • Provide the training if the related system has been implemented
  • Report the task/project progress to supervisor
  • Any related tasks may assign by supervisor or management from time to time
Requirements
  • Experience in Front-end, iOS, Android developer
  • Experience in HTML, CSS, Hybrid development
  • Experience in resolving issue in term of technical support and document preparation for future reference.
  • Photoshop, Illustrator and other related design tools
  • Good knowledge in both written & spoken English
  • Flexible and willing to learn
  • Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill
5
Officer, Card Center
1
HQ, Phnom Penh
Responsibilities
  • Act as the first point of contact for merchant clients, daily operational issues transactions related, and assist on merchant onboard process
  • Responding to customer support interactions in the line with the Bank’s established service-level policies and procedures
  • Following up on customer calls and support technicians (where applicable) in the line service-level agreements until resolved
  • Merchant site visit and tracking all support documents via phone and e-mail
  • Providing merchant analysis and resolutions of incident at the first contact, where possible
  • Providing an excellent level of customer service at all times
  • Offering guidance on current services and products to merchant shop
  • Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
  • Support the users including the procedural documentation and relevant reports related system
  • Any related tasks may assign by supervisor or management from time to time
Requirements
  • Bachelor/ Related Degree
  • Excellent interpersonal and communication skills
  • Be technically proficient
  • Must be able to able to work independently and assist team members
  • Able to interpret data accurately and identify trends
  • Honest, Flexible and Adaptable
  • Good knowledge in both written & spoken English
  • Flexible and willing to learn
  • Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill
6
Clerk, Clearing
1
HQ, Phnom Penh
Responsibilities
  • Responsibly for Cheque Clearing
  • Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services
  • Preparing currency transaction reports
  • Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs
  • Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures
  • Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller/Chief Cashier; maintaining supply of cash and currency
  • Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof
  • Maintains customer confidence and protects bank operations by keeping information confidential
  • Contributes to team effort by accomplishing related results as needed
Requirements
  • Degree in banking and finance, Accounting, Business or any related discipline
  • At least year 1 student or fresh graduate
  • Organizational and time management skills
  • Ability to work effectively in a team environment
  • Sound sales and negotiation skills
  • Sound written and verbal communication skills
  • Understanding of economic climate and impact of country factors on customer’s business as well as the bank
  • Articulate with strong writing skill in English and Khmer
  • High degree of self-motivation and excellent interpersonal skills
7
Officer, Digital System
(Back-End Developer)
1
HQ, Phnom Penh
Responsibilities
  • Organize and participate the testing, evaluating for the new system
  • Joint develop and implementation related system, back-end system development
  • Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
  • Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
  • Support the users including the procedural documentation and relevant reports related system
  • Provide the training if the related system has been implemented
  • Report the task/project progress to supervisor
  • Any related tasks may assign by supervisor or management from time to time
Requirements
  • Experience in back-end system development, Spring boot Java
  • Experience in HTML, Java, XML, JSON, etc.
  • Experience in resolving issue in term of technical support and document preparation for future reference
  • Good knowledge in both written & spoken English
  • Flexible and willing to learn
  • Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill
8
Account Acquisition Specialist (AAS)
5
HQ, Phnom Penh
Responsibilities
  • Coordinate with line managers to achieve sales objectives
  • Maintain accurate and complete customer account information
  • Assist in determining pricing quotes for customers
  • Coordinate with line managers in determining new business opportunities with potential customers
  • Provide responses to customer inquiries in a professional manner
  • Resolve customer issues/concerns in a timely manner
  • Ensure customer satisfaction by providing high quality customer service
  • Support and manage existing customer accounts
  • Provide daily support of business operations to customers
  • Identify business initiatives and improvements
  • Prepare business presentations and reports for customers
  • Prepare and deliver customer account reports in timely and accurate manner
  • Prepare daily reports and other business transaction reports
  • Ensure consistency and accuracy of customer account deliverable
  • Expectations: Willing to work under pressure, well verse with PP road direction, has own motorcycle transport and license (if required).
Requirements
  • Education/Experience Requirements: A successful candidate must possess a Bachelor’s degree in marketing, business management or any business-related fields and at least 2 years-experience in field sales or marketing. Certification is optional.
  • Skills: Strong interpersonal, negotiating and organizational skills, proven marketing and sales skills, including oral and written communication skills, ability to deal effectively with people and communicate clearly in non-technical language; vast knowledge in financial institution procedures and policies, superb research skills, proven leadership skills and ability to keep up with technologies.
  • Specific work elements: Promoting Bank products or services to prospective businesses and retail clients, identifying opportunities for marketing services offered by the Bank. Works on daily target.
9
Officer, Card Center
(Data Entry & Card Production)
2
HQ, Phnom Penh
Responsibilities
  • Daily performance data entry from source document into system with time limits and internal operation procedure
  • Review data for deficiencies any errors and correct any incompatibilities by follow operation guideline
  • Assist and Participate in new product features development and testing activities and suggest for improvement
  • Daily emboss card production and PIN Generation
  • Preparing cards and PINs Mailer with safety
  • Provide daily supports to Digital and Card operations to response inquiry in professional manner
  • Assist and provide consultation to supervisor or management for decision making
  • Prepare card monthly/ yearly emboss report as required by supervisor and/or manager
  • Any related tasks may assign by supervisor or management from time to time.
Requirements
  • Bachelor Degree in financial and Banking or equivalent
  • At least 02 year(s) up of working experience in Digital Banking, especially Mastercard, Visa Card and other Payment Channel
  • Sound knowledge about POS Terminal Functionality
  • Have experience with compass plus system will be advantage
  • Good understanding on digital banking products, ATM/card payment infrastructure, transactions and operation, policies and procedure establishment
  • Excellent communication and leadership skills
  • Have a spirit working as team and unit corporate
  • Flexible and willingness to learn more
  • Ability to work under pressure, honest and interpersonal skill
  • Good knowledge in both written & spoken English.
10
Senior Officer, Card Center
(Account Settlement & Collection)
2
HQ, Phnom Penh
Responsibilities
  • Accountant and Collection card payment balance sheets, cards outstanding, cards profit and loss and portfolio
  • Manage and Organizing monthly card collection data and card recovery for supervisor/ management and suggest for internal action process
  • Manage and Establishment procedure and guideline for card collection and recovery
  • Manage and Responsible of NBC monthly report, quarterly and semester reports
  • Participate and Corporation work with finance team to setting up standard of account, GL Code inquiry and record
  • Monitoring and Accounting on Master/Visa/UPI account receivable from MasterCard, and Visa/UPI outgoing payment to MasterCard/ UPI/ Visa and other Card Schemes
  • Provide suggestion to supervisor and management to reduce and identify overdue payments in specific way
  • Manager and Processing with credit department on Credit Card for debt payment/write off guideline
  • Assist in outbound collections calls in a professional manner while keeping and improving customers relations
  • Resolve and supports on cards issues and rescues accounts delinquency, and maintain good customer service in timely manners
  • Assist and supports digital product and testing activity
  • Provided training and supporting front line with recommendation for improvement
  • Manage and Monitor the card billing cycle and payment due date, settlement and late payment reports
  • Perform other assignments and participate the projects with team units.
Requirements
  • Bachelor or Master Degree in Financial and Banking, or Accountant
  • Has some experience of T24 Core Banking System and Compass Plus system will be an advantages
  • At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
  • Ability to manage team work and complete Project deadline
  • Good understanding on digital banking products, ATM/card infrastructure, policies and procedure establishment
  • Ability to identify the issue and issue resolution skill
  • Good knowledge of English both written and speaking.
11
Manager, Database Administration
1
HQ, Phnom Penh
Responsibilities
  • Leads, directs, and oversees daily activities of databases operation to ensure the availability in attaining the excellent operation through consistent and effective service delivery
  • Maintains database results by setting and enforcing standards and controls
  • Prepares for database expansion by studying plans and requirements; advising senior technical management; coordinating design and programming
  • Keeps senior technical management informed by preparing reports on system performance and problems
  • Upgrades hardware and software by assessing transaction processing and database production options
  • Maintains database performance by troubleshooting problems
  • Secures database by developing policies, procedures, and controls
  • Installs and maintains all databases and perform database tuning
  • Carries out databases capacity planning
  • Ensures that databases are adequately backed up and able to be recovered
  • Protects databases against threats or unauthorised access
  • Controls access permissions and privileges
  • Monitors and reports on database usage and performance
  • Manage the security and disaster recovery aspects of database
  • Performs impact analysis of any changes made to the database
  • Troubleshoots and provides technical support on database issues
  • Assists in DR testing on core banking systems and other related systems
  • Produces and manages multiple projects simultaneously
  • Any related tasks assigned by supervisor or management from time to time.
Requirements
  • Bachelor degree in IT or related fields
  • 5 years of experience in Oracle Database Administration
  • Experience of Data Guard and Cluster
  • Experience of database security, backup and recovery, performance monitoring standards
  • Experience in Linux and Solaris OS
  • Strong command of Structured Query Language and Unix Shell Script
  • Understanding of RDBMS and XML Database Management Systems
  • Understanding of core banking modules and reports
  • Good command of Khmer and English
  • Good written and verbal communication skills.
12
Officer, Creative Designer
1
HQ, Phnom Penh
Responsibilities
  • Study design briefs and determine requirements
  • Schedule projects and define budget constraints
  • Conceptualise visuals based on requirements
  • Prepare rough drafts and present ideas
  • Develop illustrations, adobe family, logos and other designs using software
  • Use the appropriate colours and layouts for each graphic
  • Work with copywriters and creative director to produce final design
  • Test graphics across various medias and social medias
  • Amend designs after feedback
  • Ensure final graphics and layouts are visually appealing and on-brand
  • Understand art in printing productions
  • Propose standard material for banks products and promotions
  • Creative design and conceptualise for both digital and offline marketing
  • Other tasks will be assigned by digital social channel management.
Requirements
  • Proven graphic designing experience
  • A strong portfolio of illustrations or other graphics
  • Familiarity with design software and technologies (such as Adobe Family)
  • A keen eye for aesthetics and details
  • Good communication skills
  • Ability to work methodically and meet deadlines
  • Degree in Design, Fine Arts or related field is a plus.
13
Senior Officer, Customer Care
1
HQ, Phnom Penh
Responsibilities
  • Hiring, training, coaching, and leading call center representatives as they provide support for customers
  • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees
  • Assisting other management team members in identifying trends and establishing call centre goals
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed
  • Preparing reports and analysing call centre data to improve processes, ensure resources are properly allocated, and maximise efficiency and customer satisfaction
  • Authorising replacements or refunds
  • Manage response to customer inquiry in any digital social media channels and live chat
  • Sale referral of customer call and chat inquiry to sale team. Will work closely with all product team and understand the products features
  • Mail-Chimp responsive
  • Taking on other tasks or projects to support employees, other managers, and call centre operating.
Requirements
  • Bachelor's Degree in Marketing, Business or Communications preferred
  • 3 years' experience in telemarketing or an outbound call centre environment
  • Familiarity with telemarketing software systems (CRM preferred)
  • Excellent communication, management, interpersonal and leadership skills required
  • Advanced conflict resolution skills required
  • Ability to work overtime as necessary to meet quotas and guide team.
14
Manager, Operations
1
HQ, Phnom Penh
Responsibilities
  • Analyze business opportunities and emerging customer needs to identify growth opportunities
  • Pursue, evaluate, support negotiations and ensure execution of business development opportunities while working with key internal stakeholders
  • Handle high volume of internal and external engagements and the fast pace of our company
  • Develop targeted list, strategies, and drive opportunities for new business
  • Ability to establish, maintain and leverage effective and fruitful at relationships partner companies
  • A start-up mindset and can-do spirit
  • Develop and enforce sound policies and structures for the growth of the company
  • Create a strong workforce by developing competent individuals in the hold company
  • Create and implement long term business plan to ensure continuity of business operations in the long run
  • Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
  • Collaborate with heads of other units to develop best practices for successful company operations
  • Manages the implementation of the Insurance Operations (Commercial Risks)
  • Directs and manages the implementation of policy administration and ensures proper documentation of policy and issued
  • Interprets and implements change by providing guidance and support, necessary for continuous improvement, to subordinates in the Company
  • Ensures compliance with organizational policies, procedures and quality standards
  • Drives the focus of business towards Commercial Risk products to ensure maintenance of a balanced portfolio in terms of product mix as well as achieve Provides guidelines on Commercial risk processes, political risk analysis, sector analysis, socio-economic risk assessments, financial analysis, country analysis etc
  • Conducts trainings for end users on the use of the credit information portal on a periodic basis
Requirements
  • Degree in banking and finance, Management, Business or any related discipline
  • Minimum 5 years relevant working experience with General Insurance
  • Organizational and time management skills
  • Ability to work effectively in a team environment
  • Sound sales and negotiation skills
  • Sound written and verbal communication skills
  • Experience in managing a team work and portfolio of business customers
  • Understanding of economic climate and impact of country factors on customer’s business
  • Articulate with strong writing skill in English and Khmer
  • High degree of self-motivation and excellent interpersonal skills
  • Chinese speaking is an advantage
15
Customer Service Relationship (Chinese speaking)
3
Phnom Penh Branches
Responsibilities
  • Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services
  • Preparing currency transaction reports
  • Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs
  • Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures
  • Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller/Chief Cashier; maintaining supply of cash and currency
  • Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof
  • Maintains customer confidence and protects bank operations by keeping information confidential
  • Contributes to team effort by accomplishing related results as needed.
Requirements
  • Degree in banking and finance, Accounting, Business or any related discipline
  • Minimum 1 years relevant working experience with commercial bank or financial
  • Organizational and time management skills
  • Ability to work effectively in a team environment
  • Sound sales and negotiation skills
  • Sound written and verbal communication skills
  • Understanding of economic climate and impact of country factors on customer’s business as well as the bank
  • Articulate with strong writing skill in English and Khmer
  • High degree of self-motivation and excellent interpersonal skills
  • Chinese speaking
16
Teller (Chinese speaking)
3
Phnom Penh Branches
Responsibilities
  • Responsibly for Cheque Clearing
  • Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services
  • Preparing currency transaction reports
  • Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs
  • Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures
  • Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller/Chief Cashier; maintaining supply of cash and currency
  • Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof
  • Maintains customer confidence and protects bank operations by keeping information confidential
  • Contributes to team effort by accomplishing related results as needed.
Requirements
  • Degree in banking and finance, Accounting, Business or any related discipline
  • At least year 1 student or fresh graduate
  • Organizational and time management skills
  • Ability to work effectively in a team environment
  • Sound sales and negotiation skills
  • Sound written and verbal communication skills
  • Understanding of economic climate and impact of country factors on customer’s business as well as the bank
  • Articulate with strong writing skill in English and Khmer
  • High degree of self-motivation and excellent interpersonal skills
  • Chinese speaking
Position
Post
Chinese Speaking Relationship Manager (Deposit Base)
03
Working Station
HQ, Phnom Penh
Responsibilities
  • Promote Deposit products both FD and CASA.
  • Manage/organize/support promotional activities, product launch, and information distribution.
  • Oversee/manage the servicing of customer accounts.
  • Cross sell other bank products – remittances, retail loans, etc.
  • Provide superior customer service and solution to customer's financial needs.
  • Deal proactively with the bank customers to fulfill their banking requirements and solve their queries efficiently.
  • Assist in ongoing services related initiatives/projects and Marketing activities to support company business.
  • Monitor and track bank deposit rates and feedback for ALCO/Treasury.
  • Conduct customer satisfaction surveys and feedback program.
  • All other matters ancillary to the above and to perform any other related duties that Management and Head of Marketing may require from time to time.
Requirements
  • Degree in Marketing, Business or any related discipline
  • Minimum 4 years relevant working experience with commercial bank
  • High Commitment, willing to achieve assigned target
  • Effective presentation and communication skills, good at social-networking
  • Able to interact confidently at all levels
  • Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
  • Must be willing to travel and possess own transport
  • Ability to propose, plan and execute marketing strategies
  • Articulate with strong writing skill in English and Khmer
  • Chinese speaking is advantage
  • Literate in Microsoft software
  • Knowledge of a foreign language would be an added advantage preferably in Mandarin.
Show less
Show more
Position
Post
Senior Officer, Card Center
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Participate in the digital project implementation and Cambodia Share Switch Project Implementation
  • Ensures all compliances, policies, processes & procedures related to digital products
  • Participate in create and maintain application forms, statement, Email, SMS notification contents and any other related processes
  • Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
  • Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
  • Monitor and report the transaction & fraud prevention activities
  • Process new applications for customers, execute end to end card production process
  • Perform reconcile, settle, and related processes effectively with third party
  • Provide training if the new related system has been implemented
  • Assist and provide consultation to supervisor or management for decision making
  • Any tasks may assign by Supervisor or management from time to time
Requirements
  • Ability to manage team work and complete Project deadline
  • Good understanding on digital banking products, ATM/card infrastructure, policies and procedure establishment
  • Excellent communication and leadership skills
  • Sound problem solving skills/ Decision-making skills with high flexibility
  • Ability to manage many tasks at the same time
  • Ability to identify the issue and issue resolution skill
  • Degree in Banking, Finance, Economics or Financial Accountancy
  • At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
  • Required language(s): English, another language will be a plus
Show less
Show more
Position
Post
Senior Officer, Digital System
(Flutter Developer)
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Organize and participate the testing, evaluating for the new system
  • Joint develop and implementation related system, preferred Front-end, or any hybrid development
  • Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
  • Work with IT and related stackholders to test new enchantment and new product to ensure products has been completed and deployed to production successfully
  • Support the users including the procedural documentation and relevant reports related system
  • Provide the training if the related system has been implemented
  • Report the task/project progress to supervisor
  • Any related tasks may assign by supervisor or management from time to time
Requirements
  • Experience in Front-end, iOS, Android developer
  • Experience in HTML, CSS, Hybrid development
  • Experience in resolving issue in term of technical support and document preparation for future reference
  • Photoshop, Illustrator and other related design tools
  • Good knowledge in both written & spoken English
  • Flexible and willing to learn
  • Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill
Show less
Show more
Position
Post
Officer, Digital System
(Front-End Developer)
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Organize and participate the testing, evaluating for the new system
  • Joint develop and implementation related system, preferred Front-end, or any hybrid development
  • Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
  • Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
  • Support the users including the procedural documentation and relevant reports related system
  • Provide the training if the related system has been implemented
  • Report the task/project progress to supervisor
  • Any related tasks may assign by supervisor or management from time to time
Requirements
  • Experience in Front-end, iOS, Android developer
  • Experience in HTML, CSS, Hybrid development
  • Experience in resolving issue in term of technical support and document preparation for future reference.
  • Photoshop, Illustrator and other related design tools
  • Good knowledge in both written & spoken English
  • Flexible and willing to learn
  • Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill
Show less
Show more
Position
Post
Officer, Card Center
01
Working Station
HQ, Phnom Penh
Responsibilities
  • Act as the first point of contact for merchant clients, daily operational issues transactions related, and assist on merchant onboard process
  • Responding to customer support interactions in the line with the Bank’s established service-level policies and procedures
  • Following up on customer calls and support technicians (where applicable) in the line service-level agreements until resolved
  • Merchant site visit and tracking all support documents via phone and e-mail
  • Providing merchant analysis and resolutions of incident at the first contact, where possible
  • Providing an excellent level of customer service at all times
  • Offering guidance on current services and products to merchant shop
  • Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
  • Support the users including the procedural documentation and relevant reports related system
  • Any related tasks may assign by supervisor or management from time to time
Requirements
  • Bachelor/ Related Degree
  • Excellent interpersonal and communication skills
  • Be technically proficient
  • Must be able to able to work independently and assist team members
  • Able to interpret data accurately and identify trends
  • Honest, Flexible and Adaptable
  • Good knowledge in both written & spoken English
  • Flexible and willing to learn
  • Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill
Show less
Show more
Position
Post
Clerk, Clearing
01
Working Station
HQ, Phnom Penh
Responsibilities
  • Responsibly for Cheque Clearing
  • Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services
  • Preparing currency transaction reports
  • Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs
  • Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures
  • Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller/Chief Cashier; maintaining supply of cash and currency
  • Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof
  • Maintains customer confidence and protects bank operations by keeping information confidential
  • Contributes to team effort by accomplishing related results as needed
Requirements
  • Degree in banking and finance, Accounting, Business or any related discipline
  • At least year 1 student or fresh graduate
  • Organizational and time management skills
  • Ability to work effectively in a team environment
  • Sound sales and negotiation skills
  • Sound written and verbal communication skills
  • Understanding of economic climate and impact of country factors on customer’s business as well as the bank
  • Articulate with strong writing skill in English and Khmer
  • High degree of self-motivation and excellent interpersonal skills
Show less
Show more
Position
Post
Officer, Digital System
(Back-End Developer)
01
Working Station
HQ, Phnom Penh
Responsibilities
  • Organize and participate the testing, evaluating for the new system
  • Joint develop and implementation related system, back-end system development
  • Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
  • Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
  • Support the users including the procedural documentation and relevant reports related system
  • Provide the training if the related system has been implemented
  • Report the task/project progress to supervisor
  • Any related tasks may assign by supervisor or management from time to time
Requirements
  • Experience in back-end system development, Spring boot Java
  • Experience in HTML, Java, XML, JSON, etc.
  • Experience in resolving issue in term of technical support and document preparation for future reference
  • Good knowledge in both written & spoken English
  • Flexible and willing to learn
  • Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill
Show less
Show more
Position
Post
Account Acquisition Specialist (AAS)
05
Working Station
HQ, Phnom Penh
Responsibilities
  • Coordinate with line managers to achieve sales objectives
  • Maintain accurate and complete customer account information
  • Assist in determining pricing quotes for customers
  • Coordinate with line managers in determining new business opportunities with potential customers
  • Provide responses to customer inquiries in a professional manner
  • Resolve customer issues/concerns in a timely manner
  • Ensure customer satisfaction by providing high quality customer service
  • Support and manage existing customer accounts
  • Provide daily support of business operations to customers
  • Identify business initiatives and improvements
  • Prepare business presentations and reports for customers
  • Prepare and deliver customer account reports in timely and accurate manner
  • Prepare daily reports and other business transaction reports
  • Ensure consistency and accuracy of customer account deliverable
  • Expectations: Willing to work under pressure, well verse with PP road direction, has own motorcycle transport and license (if required).
Requirements
  • Education/Experience Requirements: A successful candidate must possess a Bachelor’s degree in marketing, business management or any business-related fields and at least 2 years-experience in field sales or marketing. Certification is optional.
  • Skills: Strong interpersonal, negotiating and organizational skills, proven marketing and sales skills, including oral and written communication skills, ability to deal effectively with people and communicate clearly in non-technical language; vast knowledge in financial institution procedures and policies, superb research skills, proven leadership skills and ability to keep up with technologies.
  • Specific work elements: Promoting Bank products or services to prospective businesses and retail clients, identifying opportunities for marketing services offered by the Bank. Works on daily target.
Show less
Show more
Position
Post
Officer, Card Center
(Data Entry & Card Production)
02
Working Station
HQ, Phnom Penh
Responsibilities
  • Daily performance data entry from source document into system with time limits and internal operation procedure
  • Review data for deficiencies any errors and correct any incompatibilities by follow operation guideline
  • Assist and Participate in new product features development and testing activities and suggest for improvement
  • Daily emboss card production and PIN Generation
  • Preparing cards and PINs Mailer with safety
  • Provide daily supports to Digital and Card operations to response inquiry in professional manner
  • Assist and provide consultation to supervisor or management for decision making
  • Prepare card monthly/ yearly emboss report as required by supervisor and/or manager
  • Any related tasks may assign by supervisor or management from time to time.
Requirements
  • Bachelor Degree in financial and Banking or equivalent
  • At least 02 year(s) up of working experience in Digital Banking, especially Mastercard, Visa Card and other Payment Channel
  • Sound knowledge about POS Terminal Functionality
  • Have experience with compass plus system will be advantage
  • Good understanding on digital banking products, ATM/card payment infrastructure, transactions and operation, policies and procedure establishment
  • Excellent communication and leadership skills
  • Have a spirit working as team and unit corporate
  • Flexible and willingness to learn more
  • Ability to work under pressure, honest and interpersonal skill
  • Good knowledge in both written & spoken English.
Show less
Show more
Position
Post
Senior Officer, Card Center
(Account Settlement & Collection)
02
Working Station
HQ, Phnom Penh
Responsibilities
  • Accountant and Collection card payment balance sheets, cards outstanding, cards profit and loss and portfolio
  • Manage and Organizing monthly card collection data and card recovery for supervisor/ management and suggest for internal action process
  • Manage and Establishment procedure and guideline for card collection and recovery
  • Manage and Responsible of NBC monthly report, quarterly and semester reports
  • Participate and Corporation work with finance team to setting up standard of account, GL Code inquiry and record
  • Monitoring and Accounting on Master/Visa/UPI account receivable from MasterCard, and Visa/UPI outgoing payment to MasterCard/ UPI/ Visa and other Card Schemes
  • Provide suggestion to supervisor and management to reduce and identify overdue payments in specific way
  • Manager and Processing with credit department on Credit Card for debt payment/write off guideline
  • Assist in outbound collections calls in a professional manner while keeping and improving customers relations
  • Resolve and supports on cards issues and rescues accounts delinquency, and maintain good customer service in timely manners
  • Assist and supports digital product and testing activity
  • Provided training and supporting front line with recommendation for improvement
  • Manage and Monitor the card billing cycle and payment due date, settlement and late payment reports
  • Perform other assignments and participate the projects with team units.
Requirements
  • Bachelor or Master Degree in Financial and Banking, or Accountant
  • Has some experience of T24 Core Banking System and Compass Plus system will be an advantages
  • At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
  • Ability to manage team work and complete Project deadline
  • Good understanding on digital banking products, ATM/card infrastructure, policies and procedure establishment
  • Ability to identify the issue and issue resolution skill
  • Good knowledge of English both written and speaking.
Show less
Show more
Position
Post
Manager, Database Administration
01
Working Station
HQ, Phnom Penh
Responsibilities
  • Leads, directs, and oversees daily activities of databases operation to ensure the availability in attaining the excellent operation through consistent and effective service delivery
  • Maintains database results by setting and enforcing standards and controls
  • Prepares for database expansion by studying plans and requirements; advising senior technical management; coordinating design and programming
  • Keeps senior technical management informed by preparing reports on system performance and problems
  • Upgrades hardware and software by assessing transaction processing and database production options
  • Maintains database performance by troubleshooting problems
  • Secures database by developing policies, procedures, and controls
  • Installs and maintains all databases and perform database tuning
  • Carries out databases capacity planning
  • Ensures that databases are adequately backed up and able to be recovered
  • Protects databases against threats or unauthorised access
  • Controls access permissions and privileges
  • Monitors and reports on database usage and performance
  • Manage the security and disaster recovery aspects of database
  • Performs impact analysis of any changes made to the database
  • Troubleshoots and provides technical support on database issues
  • Assists in DR testing on core banking systems and other related systems
  • Produces and manages multiple projects simultaneously
  • Any related tasks assigned by supervisor or management from time to time.
Requirements
  • Bachelor degree in IT or related fields
  • 5 years of experience in Oracle Database Administration
  • Experience of Data Guard and Cluster
  • Experience of database security, backup and recovery, performance monitoring standards
  • Experience in Linux and Solaris OS
  • Strong command of Structured Query Language and Unix Shell Script
  • Understanding of RDBMS and XML Database Management Systems
  • Understanding of core banking modules and reports
  • Good command of Khmer and English
  • Good written and verbal communication skills.
Show less
Show more
Position
Post
Officer, Creative Designer
01
Working Station
HQ, Phnom Penh
Responsibilities
  • Study design briefs and determine requirements
  • Schedule projects and define budget constraints
  • Conceptualise visuals based on requirements
  • Prepare rough drafts and present ideas
  • Develop illustrations, adobe family, logos and other designs using software
  • Use the appropriate colours and layouts for each graphic
  • Work with copywriters and creative director to produce final design
  • Test graphics across various medias and social medias
  • Amend designs after feedback
  • Ensure final graphics and layouts are visually appealing and on-brand
  • Understand art in printing productions
  • Propose standard material for banks products and promotions
  • Creative design and conceptualise for both digital and offline marketing
  • Other tasks will be assigned by digital social channel management.
Requirements
  • Proven graphic designing experience
  • A strong portfolio of illustrations or other graphics
  • Familiarity with design software and technologies (such as Adobe Family)
  • A keen eye for aesthetics and details
  • Good communication skills
  • Ability to work methodically and meet deadlines
  • Degree in Design, Fine Arts or related field is a plus.
Show less
Show more
Position
Post
Senior Officer, Customer Care
01
Working Station
HQ, Phnom Penh
Responsibilities
  • Hiring, training, coaching, and leading call center representatives as they provide support for customers
  • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees
  • Assisting other management team members in identifying trends and establishing call centre goals
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed
  • Preparing reports and analysing call centre data to improve processes, ensure resources are properly allocated, and maximise efficiency and customer satisfaction
  • Authorising replacements or refunds
  • Manage response to customer inquiry in any digital social media channels and live chat
  • Sale referral of customer call and chat inquiry to sale team. Will work closely with all product team and understand the products features
  • Mail-Chimp responsive
  • Taking on other tasks or projects to support employees, other managers, and call centre operating.
Requirements
  • Bachelor's Degree in Marketing, Business or Communications preferred
  • 3 years' experience in telemarketing or an outbound call centre environment
  • Familiarity with telemarketing software systems (CRM preferred)
  • Excellent communication, management, interpersonal and leadership skills required
  • Advanced conflict resolution skills required
  • Ability to work overtime as necessary to meet quotas and guide team.
Show less
Show more
Position
Post
Manager, Operations
01
Working Station
HQ, Phnom Penh
Responsibilities
  • Analyze business opportunities and emerging customer needs to identify growth opportunities
  • Pursue, evaluate, support negotiations and ensure execution of business development opportunities while working with key internal stakeholders
  • Handle high volume of internal and external engagements and the fast pace of our company
  • Develop targeted list, strategies, and drive opportunities for new business
  • Ability to establish, maintain and leverage effective and fruitful at relationships partner companies
  • A start-up mindset and can-do spirit
  • Develop and enforce sound policies and structures for the growth of the company
  • Create a strong workforce by developing competent individuals in the hold company
  • Create and implement long term business plan to ensure continuity of business operations in the long run
  • Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
  • Collaborate with heads of other units to develop best practices for successful company operations
  • Manages the implementation of the Insurance Operations (Commercial Risks)
  • Directs and manages the implementation of policy administration and ensures proper documentation of policy and issued
  • Interprets and implements change by providing guidance and support, necessary for continuous improvement, to subordinates in the Company
  • Ensures compliance with organizational policies, procedures and quality standards
  • Drives the focus of business towards Commercial Risk products to ensure maintenance of a balanced portfolio in terms of product mix as well as achieve Provides guidelines on Commercial risk processes, political risk analysis, sector analysis, socio-economic risk assessments, financial analysis, country analysis etc
  • Conducts trainings for end users on the use of the credit information portal on a periodic basis
Requirements
  • Degree in banking and finance, Management, Business or any related discipline
  • Minimum 5 years relevant working experience with General Insurance
  • Organizational and time management skills
  • Ability to work effectively in a team environment
  • Sound sales and negotiation skills
  • Sound written and verbal communication skills
  • Experience in managing a team work and portfolio of business customers
  • Understanding of economic climate and impact of country factors on customer’s business
  • Articulate with strong writing skill in English and Khmer
  • High degree of self-motivation and excellent interpersonal skills
  • Chinese speaking is an advantage
Show less
Show more
Position
Post
Customer Service Relationship (Chinese speaking)
03
Working Station
Phnom Penh Branches
Responsibilities
  • Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services
  • Preparing currency transaction reports
  • Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs
  • Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures
  • Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller/Chief Cashier; maintaining supply of cash and currency
  • Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof
  • Maintains customer confidence and protects bank operations by keeping information confidential
  • Contributes to team effort by accomplishing related results as needed.
Requirements
  • Degree in banking and finance, Accounting, Business or any related discipline
  • Minimum 1 years relevant working experience with commercial bank or financial
  • Organizational and time management skills
  • Ability to work effectively in a team environment
  • Sound sales and negotiation skills
  • Sound written and verbal communication skills
  • Understanding of economic climate and impact of country factors on customer’s business as well as the bank
  • Articulate with strong writing skill in English and Khmer
  • High degree of self-motivation and excellent interpersonal skills
  • Chinese speaking
Show less
Show more
Position
Post
Teller (Chinese speaking)
03
Working Station
Phnom Penh Branches
Responsibilities
  • Responsibly for Cheque Clearing
  • Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services
  • Preparing currency transaction reports
  • Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs
  • Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures
  • Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller/Chief Cashier; maintaining supply of cash and currency
  • Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof
  • Maintains customer confidence and protects bank operations by keeping information confidential
  • Contributes to team effort by accomplishing related results as needed.
Requirements
  • Degree in banking and finance, Accounting, Business or any related discipline
  • At least year 1 student or fresh graduate
  • Organizational and time management skills
  • Ability to work effectively in a team environment
  • Sound sales and negotiation skills
  • Sound written and verbal communication skills
  • Understanding of economic climate and impact of country factors on customer’s business as well as the bank
  • Articulate with strong writing skill in English and Khmer
  • High degree of self-motivation and excellent interpersonal skills
  • Chinese speaking
Show less
Show more

For more information, please contact us at info@bicbank.com.kh