usa flag bic bank
USD
Buy: 4119
Sell: 4070
thai flag bic bank
THB
Buy: 123
Sell: 122
KHR
USD
Savings Account
1.00%
0.50%
Current Active Account
1.00%
Fixed Deposit 3 Months
2.50%
2.00%
Fixed Deposit 6 Months
4.25%
4.00%
Fixed Deposit 12 Months
5.35%
5.00%
Fixed Deposit 24 Months
5.50%
5.25%
Fixed Deposit 36 Months
6.25%
6.25%
High Growth Fixed Deposit 24 Months
6.00%
Personal
Promotions
BIC Value
BIC Value provides privileges and discounts to cardholders with partner establishments like hotels, restaurants, travel and health care.
Corporate
Promotions
BIC Value
BIC Value provides privileges and discounts to cardholders with partner establishments like hotels, restaurants, travel and health care.
Exchange Rates
usa flag bic bank
USD
Buy: 4119
Sell: 4070
thai flag bic bank
THB
Buy: 123
Sell: 122
Interest Rates
Savings Account
1.00%
Current Active Account
Fixed Deposit 3 Months
2.50%
Fixed Deposit 6 Months
4.25%
Fixed Deposit 12 Months
5.35%
Fixed Deposit 24 Months
5.50%
Fixed Deposit 36 Months
6.25%
High Growth Fixed Deposit 24 Months
Saving Account
0.50%
Current Active Account
1.00%
Fixed Deposit 3 Months
2.00%
Fixed Deposit 6 Months
4.00%
Fixed Deposit 12 Months
5.00%
Fixed Deposit 24 Months
5.25%
Fixed Deposit 36 Months
6.25%
High Growth Fixed Deposit 24 Months
6.00%

Careers

Drawing on our 30 years of experience in the region, we believe that we can become Cambodia’s number one preferred and trusted bank. If you want to work in a collaborative environment with abundant opportunities and your desire is to progress, you might be just what we’re looking for. Join us for a chance to shape the future of the Cambodian banking industry today.

Please see below a list of job titles we are currently hiring, as well as the closing dates for your reference. Even if your desired position is not listed in the current openings, please don’t hesitate to send your application, for we may find a suitable place for your qualifications and experience on our growing team.

No.
Position
Post
Working Station
1
Officer, Digital System
(Backend and API Developer)
1
Toul Kouk Branch, Phnom Penh
Responsibilities
  • Organize and participate the testing, evaluating for the new system
  • Joint develop and implementation related system, backend system development
  • Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
  • Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
  • Executed the checklists and report the task progress to supervisor
  • Support the users including the procedural documentation and relevant reports related system
  • Provide the training if the related system has been implemented
  • Report the task/project progress to supervisor
  • Any related tasks may assign by supervisor or management from time to time.
Requirements
  • Qualification in Information Technology, Computer and Science, Information Security, and other related degrees.
  • At least 2 years of development experience.
  • Experience in backend system development, Spring boot Java
  • Database: MySQL, SQL Server and Oracle
  • Experience in HTML, Java, XML, JSON, RESTfull API ..etc.
  • Experience in resolving issue in term of technical support and document preparation for future reference.
  • Good knowledge in both written & spoken English
  • Flexible and willing to learn.
  • Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill.
2
Senior Officer, IT Application
1
Head Office, Phnom Penh
Responsibilities
  • Configure and Customize Core Banking products and services as business requirement
  • Analyze and Troubleshoot issue in Core Banking System
  • Fixing issues in core system and testing with related team
  • Daily monitor service in core banking system
  • Keep monitor issue & resolve in help desk system
  • Support & monitor daily operation in core system
  • Support finance to close entry in core banking
  • Constantly follow up the related stakeholders and vendors to ensure the solutions and root cause are identified
  • Set up the testing environment for business users
  • Ensure the testing of solutions before going live
  • Implement the solution in production environment
  • Develop reports as per regulations and business needs
  • Assist other departments to perform their tasks easier and more efficient
  • Document the application user guide and provide training to the users
  • Perform and monitor COB
  • Perform backup, archive and shrink
  • Assist in DR testing on core banking systems and other related systems
  • Produce and manage multiple projects simultaneously
  • Any related tasks assigned by supervisor or management from time to time.
Requirements
  • Bachelor degree in IT or related fields
  • 4 years of experiences in Temenos Core Banking System and its APIs
  • 2 years of experiences in JAVA Development
  • Experience in T24 AA product configuration and customization
  • Experience in TAFJ and boss
  • Experience in Oracle with xml data (T24 database)
  • Experience in routine development in TAFJ environment
  • Experiences of core banking modules and reports
  • Experiences of in-house applications development
  • Experiences with digital projects
  • Ability to produce clear project communications and build good client relationships
  • Good command of Khmer and English
  • Good written and verbal communication skills.
3
Officer, IT Application
1
Head Office, Phnom Penh
Responsibilities
  • Develop reports as per regulations and business needs
  • Develop and enhance in-house applications to assist other departments to perform their tasks easier and more efficient
  • Daily monitor service in inhouse system and its APIs
  • Analyze and Troubleshoot issue
  • Fixing issues in reporting and inhouse system and testing with related team
  • Keep monitor issue & resolve in help desk system
  • Support & monitor daily operation
  • Constantly follow up the related stakeholders and vendors to ensure the solutions and root cause are identified
  • Set up the testing environment for business users
  • Ensure the testing o
Requirements
  • Bachelor degree in IT or related fields
  • 5 years of experience in Oracle Database Administration
  • Experience of Data Guard and Cluster
  • Experience of database security, backup and recovery, performance monitoring standards
  • Experience in Linux and Solaris OS
  • Strong command of Structured Query Language and Unix Shell Script
  • Understanding of RDBMS and XML Database Management Systems
  • Understanding of core banking modules and reports
  • Good command of Khmer and English
  • Good written and verbal communication skills.
4
Branch Manager (Chinese speaking)
1
Pochentong Branch, Phnom Penh
Responsibilities
  • Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
  • Develop and enforce sound policies and structures for the growth of the bank
  • Create a strong workforce by developing competent individuals in the banking operations team
  • Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
  • Create and implement long term business plan to ensure continuity of business operations in the long run
  • Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
  • Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
  • Collaborate with heads of other units to develop best practices for successful banking operations
  • Delegate tasks to members of the operations team
  • Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals
  • Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security
  • Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth
  • Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risk
  • Establish and maintain effective and competent system of internal control and risk management
  • Provide back up supports to other branches in term of manpower, funding and customer services
  • All other matters ancillary to the above as well as any other related duties that Management may require from time to time.
Requirements
  • Degree/Professional qualifications or equivalent
  • Minimum 5 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions
  • In-depth knowledge of the Cambodia banking industry
  • Possess good leadership and management style
  • Good negotiation skills to maintain interpersonal customer relationships
  • High level of analytical ability to provide good solutions in customer problem solving
  • Attentive and devoted to deliver good quality works
  • Chinese speaking is an advantage
  • Good English communication both speaking and writing
  • Good organization skills to ensure effective and efficient implementation of business strategies.
5
Deputy Branch Manager (Chinese speaking)
1
Pochentong Branch, Phnom Penh
Responsibilities
  • Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
  • Develop and enforce sound policies and structures for the growth of the bank
  • Create a strong workforce by developing competent individuals in the banking operations team
  • Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
  • Create and implement long term business plan to ensure continuity of business operations in the long run
  • Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
  • Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
  • Collaborate with heads of other units to develop best practices for successful banking operations
  • Delegate tasks to members of the operations team
  • Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals
  • Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security
  • Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth
  • Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risks
  • Establish and maintain effective and competent system of internal control and risk management
  • Provide back up supports to other branches in term of manpower, funding and customer services
  • All other matters ancillary to the above as well as any other related duties that Management may require from time to time.
Requirements
  • Degree/Professional qualifications or equivalent
  • Minimum 4 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions
  • In-depth knowledge of the Cambodia banking industry
  • Possess good leadership and management style
  • Good negotiation skills to maintain interpersonal customer relationships
  • High level of analytical ability to provide good solutions in customer problem solving
  • Attentive and devoted to deliver good quality works
  • Chinese speaking is an advantage
  • Good English communication both speaking and writing
  • Good organization skills to ensure effective and efficient implementation of business strategies.
6
Deputy Manager, Tax Unit
1
Head Office, Phnom Penh
Responsibilities
  • Ensure the companies’ compliance with the Cambodian tax law and relevant regulations, and report to a manager.
  • Ensure all tax preparation, submission and other taxes properly, accurately, and on time
  • Coordinate and review monthly and yearly tax submission in compliance with laws
  • Responsible for manage tax compliance, identify and mitigate the tax risk
  • Ensure and review the quality of work and in accordance with the company guidelines
  • Advise on the impact of new tax laws, Prakas and relevant regulations
  • Manage and coordinate tax queries, tax audits from GDT and drafting of all necessary document
  • Maintain sufficient tax provision on general ledger and prepare tax related data requests
  • Improve processes by developing or implementing best practices
  • To handle tax declaration preparation, review and related tax matters
  • To disseminate information and provide training to relevant managers or staffs on new tax law and regulations
  • Update with tax laws, regulation and develop policies and procedure to maintain and strengthen internal control
  • Performing other related tasks assigned by management.
Requirements
  • Bachelor degree in accounting, CAT/ACCA student is preferable
  • Graduated Taxation Agencies from National Tax School (NTS) is required
  • Minimum of 5 years’ experience in tax and accounting and financial reporting
  • Experience in practical accounting and taxation in tax firm or auditing firm is a plus
  • Excellent knowledge of tax accounting, tax compliance and all types of tax returns
  • Proven working experience as tax assistant manager or manager
  • Proven experience in interacting, negotiating, and building relationships with tax officers
  • Highly confident, technically competent, and able to communicate convincingly to tax officer
  • Strong leadership and personnel management skills
  • Good command of spoken/written/presentation in English, and ability to work with multi-levels and culturally-diversified team dynamics.
7
Senior Officer, Technology Security & Governance
1
Tuol Kouk Branch, Phnom Penh
Responsibilities
  • Assist line manager to develop and enhance up to date Digital and IT security policy, standards operation procedure
  • To ensure procedure of each security controls are implemented and managed
  • Report and escalate based on principles and rules of policies and standards
  • Create and manage risk register and work with various teams on ongoing basis to guide the on mitigation
  • Communicate between IT and internal/external audit on required assessments
  • Review on IT change management and privilege user access controls
  • Perform regular IT security reviews and produce IT assurance and compliance status reports
  • Document any security breaches and assess their damage
  • Promote cyber security awareness posture at all levels of management and employees by maintaining and developing a positive culture of compliance against IT security policy, industry standards and regulations
  • Build a strong collaborative relationship with other stakeholders who support your duties.
Requirements
  • Bachelor’s degree or equivalent on Computer Science, Cybersecurity or Information Technology
  • 2 years experienced in IT security management, cybersecurity or IT Audit in financial services
  • Knowledge of IT Risk and Governance is preferred
  • Knowledge of COBIT, NIST, PCI DSS, or ISO27001
  • One or more of the relevant IT security certifications will be preferred, these may include Security+, CySA+, CCNA, COBIT or ITIL -etc.
  • Good in analytical skills
  • Good verbal and written English skills to present to department lead and management.
8
Officer, Digital Support
1
Tuol Kouk Branch, Phnom Penh
Responsibilities
  • Support on card production and maintenance process to ensure all cards/request are delivered follow the SLA without error
  • Support as operations on digital products such as: Mastercard Debit and Credit, Mobile App, Bill Payment, BAKONG Payment, Fast Payment, CSS etc.
  • Monitor and review on daily operation and recommend for improvements
  • Monitoring on disputes and issues raised by relevant team to ensure that all dispute/issue are responded back on timely manner with good quality
  • Assist on reporting & reconciliation of digital products transactions such as Mobile Banking, Internet Banking, and Card Products (ATM, POS, VISA, Master Card)
  • Assist on monitoring the settlement from relevant card scheme /digital products to make sure settlement is accurately
  • Manage and consolidate of NBC/Management monthly report, quarterly and semester reports
  • Assist and supports digital product and testing activity
  • Any related tasks may assign by supervisor or management from time to time.
Requirements
  • Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
  • Experience of T24 Core Banking System and Compass Plus system preferred
  • At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
  • Able to work as teamwork and complete project deadline
  • Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
  • Ability to identify the issue and provide solution quickly
  • Ability to be quick learner and good teamwork, commitment
  • High degree of self-motivation and excellent interpersonal skills
  • Good at English and computer literation.
9
Senior Officer, Cash Settlement Agent
1
Head Office, Phnom Penh
Responsibilities
  • Duties and guideline set up for CSA process
  • Create all related CSA Policies and Manual
  • Guide staff in the process of CSA transactions
  • Manage operations and transactions related to CSA
  • Cash settlement with CSX and other Security Firm
  • Monthly report, quarterly report and yearly report to management, CSX, PPDE and SECC
  • Other tasks may assigned by management.
Requirements
  • Degree in banking and finance, Accounting, Business or any related discipline
  • Minimum 4 years relevant working experience with commercial bank
  • Organizational and time management skills
  • Ability to work effectively in a team environment
  • Sound sales and negotiation skills
  • Sound written and verbal communication skills
  • Experience in managing a team work and portfolio of business customers
  • Understanding of economic climate and impact of country factors on customer’s business as well as the bank
  • Articulate with strong writing skill in English and Khmer
  • Chinese speaking is an advantage
  • Good English communication both speaking and writing
  • High degree of self-motivation and excellent interpersonal skills.
10
Senior Manager/Manager, Relationship Management-Lending
7
Head Office, Phnom Penh
Responsibilities
  • Setting up and lead credit department properly to achieve target set by management
  • Establish new and review existing credit policies, guideline and procedures
  • Clean up loan document and NPL loan
  • Clear non-compliance loan
  • Setting up and support credit card product
  • Approve loans within specified limits and refer loan applications outside those limits to management for approval
  • Meet with applicants to obtain information for loan applications and to answer questions about the process
  • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
  • Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
  • Obtain and compile copies of loan applicants' credit histories (CBC, NBC Report), corporate financial statements, and other financial information
  • Review and update credit and loan files
  • Review loan agreements to ensure that they are complete and accurate according to policy
  • Compute payment schedules
  • Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs
  • Submit applications to credit analysts for verification and recommendation
  • Handle customer complaints and take appropriate action to resolve them
  • Work with clients to identify their financial goals and to find ways of reaching those goals
  • Confer with underwriters to aid in resolving mortgage application problems
  • Negotiate payment arrangements with customers who have delinquent loans
  • Market bank products to individuals and firms, promoting bank services that may meet customers' needs
  • Supervise loan personnel
  • Set credit policies, credit lines, procedures and standards in conjunction with senior managers
  • Provide special services such as investment banking for clients with more specialized needs
  • Analyze potential loan markets and develop referral networks in order to locate prospects for loans
  • Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
  • Arrange for maintenance and liquidation of delinquent properties
  • Interview, hire, and train new employees
  • Petition courts to transfer titles and deeds of collateral to banks
  • Other duties as assigned by the line manager and bank.
Requirements
  • Degree in Finance and Banking, Business or any related discipline
  • Up to 5 years in management and leadership skill
  • High Commitment, willing to achieve assigned target
  • Effective presentation and communication skills, good at social-networking
  • Able to interact confidently at all levels
  • Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
  • Must be willing to travel and possess own transport
  • Ability to propose, plan and execute marketing strategies
  • Articulate with strong writing skill in English and Khmer
  • Literate in Microsoft software.
11
Deputy Manager/Officer, Relationship Management-Lending
15
Head Office, Phnom Penh
Responsibilities
  • Meet and collect information from customers for loan applications
  • Visiting the collateral, business place and workplace, etc., for ensuring the applications are applicable before providing the loans
  • Collecting and analyzing the needed financial documentation and assessing the clients' creditworthiness
  • Develop and generate sales opportunities with both new and existing customers
  • Identifying and developing new commercial loan relationships
  • Structuring loan terms and conditions that meet the client’s needs and the Bank’s lending guidelines
  • Managing a commercial loan portfolio for adherence to loan terms and conditions including, but limited to the timely receipt of required financial information, covenant compliance and annual reviews
  • Handle customer complaints and take appropriate action to resolve them
  • Reviewing documentation and working with Bank personnel or Bank Counsel to ensure loan documentation is prepared in accordance with loan approval
  • Monitoring loan repayment activities and taking necessary action to collect from past-due accounts
  • Ensuring that loan applications are in line with the company's financial policies, as well as state laws and regulations
  • Other duties as assigned by the line manager and bank.
Requirements
  • Degree in Finance and Banking, Business or any related discipline
  • Minimum 2 to 4 years relevant working experience with commercial bank
  • High Commitment, willing to achieve assigned target
  • Effective presentation and communication skills, good at social-networking
  • Able to interact confidently at all levels
  • Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
  • Must be willing to travel and possess own transport
  • Ability to propose, plan and execute marketing strategies
  • Articulate with strong writing skill in English and Khmer
  • Literate in Microsoft software.
12
Manager, Training & Talent Acquisition
1
Head Office, Phnom Penh
Responsibilities
  • Oversees training programs that include web-based seminars, printed manuals, group sessions, training videos, and more
  • Establish, review and update training policies, procedures and application forms
  • Create and execute learning strategies and programs
  • Evaluate individual and organizational development needs
  • Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
  • Design and deliver e-learning courses, workshops and other trainings
  • Assess the success of development plans and help employees make the most of learning opportunities
  • Help managers develop their team members through career pathing
  • Track budgets and negotiate contracts
  • Hire and oversee training and L&D Specialists
  • Determines training needs and requirements for an organization or group by meeting with managers, talking with employees, or administering surveys
  • Reviews existing training materials produced by third parties to determine appropriateness and relevance
  • Modifies or creates course materials and training manuals to meet specific training needs
  • Presents in-person and online training sessions or hires qualified personnel to do so
  • Schedules training sessions, organizes information technology and other equipment, and manages course enrolment
  • Monitors training programmes and manuals to ensure that they are effective and up-to-date and makes updates as necessary
  • Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments
  • Manages costs for all programmes, productions, and publications in order to report to organization executives regarding a return on investment
  • Specialists in a particular industry and keeps current on the activities and needs of that industry by attending regular meetings, conferences, and seminars
  • Maintains understanding of new educational and training techniques and methods
  • Provide input to ensure that teams consist of diverse, qualified individuals
  • Ensure that staffing needs are being met with a long-term strategy in mind
  • Devise and implement sourcing strategies, such as an employer branding initiative, to build pipelines for potential applicants
  • Create and implement end-to-end hiring processes to ensure a positive experience for candidates
  • Form close relationships with hiring managers to ensure clear expectations for candidates and interviewers
  • Annual Staff Planning
  • Research into competitors and market place
  • Define job description and document specifications
  • Identify prospective candidates using a variety of channels
  • Create a candidate persona for each open position
  • Conduct confidential interviews
  • Follow-up references and check credits
  • Present shortlisted candidates
  • Present detailed candidate profile summaries
  • Research and develop recruiting leads
  • Develop a sustainable candidate lead strategy
Requirements
  • Bachelor Degree in Law, Banking and Finance, Management, Business Administration or related fields
  • Strong in training and learning skill in banking industry
  • Proven experience as an L&D, Training or similar
  • Current knowledge of effective learning and development methods
  • Familiarity with e-learning platforms and practices
  • Experience in project management and budgeting
  • Proficient in MS Office and Learning Management Systems (LMS)
  • Excellent communication and negotiation skills; sharp business acumen
  • Ability to build rapport with employees and vendors
  • Sound organizational and decision-making skills
  • Effective communication skills
  • Good command of English both writing and speaking
  • Good knowledge of banking related regulations and laws in Cambodia
13
International Relationship Manager (Deposit Base) (Vietnamese Speaking)
1
Head Office, Phnom Penh
Responsibilities
  • Promote Deposit products both FD and CASA
  • Manage/organize/support promotional activities, product launch, and information distribution
  • Oversee/manage the servicing of customer accounts
  • Cross sell other bank products – remittances, retail loans, etc.
  • Provide superior customer service and solution to customer's financial needs
  • Deal proactively with the bank customers to fulfill their banking requirements and solve their queries efficiently
  • Assist in ongoing services related initiatives/projects and Marketing activities to support company business
  • Monitor and track bank deposit rates and feedback for ALCO/Treasury
  • Conduct customer satisfaction surveys and feedback program
  • All other matters ancillary to the above and to perform any other related duties that Management and Head of Marketing may require from time to time.
Requirements
  • Degree in Marketing, Business or any related discipline
  • Minimum 2 years relevant working experience with commercial bank
  • Good English communications, Vietnamese speaking
  • High Commitment, willing to achieve assigned target
  • Effective presentation and communication skills, good at social-networking
  • Able to interact confidently at all levels
  • Possess positive attitude, good character, enthusiasm and willingness to work both independently and as a team member
  • Willing to work under pressure
  • Highly skilled customer service
  • Strong clientele base
  • Literate in Microsoft software.
14
Senior Manager, Cybersecurity
1
Tuol Kouk Branch, Phnom Penh
Responsibilities
  • This role will be responsible for identifying, evaluating, mitigating, and reporting on information security/cybersecurity risks to meet compliance and regulatory requirements and protect information assets
  • This role will maintain an information security governance framework associated with the availability, integrity and confidentially of all data, in line with business needs, regulatory frameworks, and SSAE16/ISO27001 certifications
  • This is a hand on role managing a security engineering team
  • Deep expertise protecting information technology assets, application security, and the security of users on divergent technology platforms
  • Must be deeply knowledgeable of best practices in the areas of IT Security Governance; Security Controls Implementation; Breach Response; Secure Software Development, Risk Management; Security Architecture; Remediation of Security Vulnerabilities; Identify & Access Management; eCrimes management
  • Provide regular reporting on the current status of the cybersecurity program to enterprise risk management program
  • Manage security incidents and events to protect corporate IT assets, including intellectual property, regulated data and the company’s reputation
  • Perform security assessment on IT & Digital service projects prior to going live to reduce/mitigate cybersecurity risk
  • Act as project manager to deploy security solutions/services (servers/ appliances) without any disruption to internal IT & Digital service environment to ensure security solutions are fully utilized
  • Ensure that security programs are in compliance with relevant laws, regulations and policies to minimize or eliminate risk and audit findings
  • Monitor the external threat environment for emerging threats, and advise relevant stakeholders on the appropriate courses of action
  • Develop, maintain and publish up-to-date information security polices, standards and guidelines
  • Liaise with the IT and Digital Services teams to ensure alignment between the security and enterprise architectures.
Requirements
  • Qualification in Information Technology, Computer and Science, Information Security, and other related degrees
  • At least 5 years of cybersecurity role in the financial industry;
  • Preferred industry qualifications – CISM / CISA / COBIT / CISSP;
  • Broad knowledge of a wide range of Information Technology and Digital systems and a deep understanding of the inherent security risks associated with these technologies;
  • Understanding of information security principles and best practice (e.g., ISO27001 and ISF standards of good practice for Information Security);
  • Strong technical abilities, combined with business acumen;
  • Ability to present security topics to a non-technical audience and presenting the business value of security;
  • A good understanding of IT networking and access management concepts;
  • Ability to understand and access technology systems and applications from both a technical and business function perspective;
  • Ability to communicate business and technical risk to all levels of audience;
  • Excellent interpersonal skills with the ability to build and influence teams; and self-motivated.
15
Assistance, Customer Care and Authorization-Night Shift
1
Tuol Kouk Branch, Phnom Penh
Responsibilities
  • Conduct 24/7 responsive customer inquiries and real-time monitoring of Mastercard transactions and call to inform and verify with the cardholder for suspicious or fraud transaction
  • Manage response to customer inquiries on any digital social media channels and live chat, call and other digital channels
  • Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers needs
  • Answering representative’s questions, guiding the team through difficult calls or handling
  • Receiving and solving customer problems to make customers happy and satisfied with our services
  • Work closely with all product teams and understand the bank’s features
  • Perform Card Operation Block, Unblock, Deactivate/Reactivate, and Unblock CVV/PIN as requested by the cardholder and if any fraud activities
  • Joint team in the development FQAs and providing solutions for customer
  • Perform daily tasks and record reports of customer care
  • Handle and gather confidential information
  • Handle customer issues and problem-solving to prevent customer complaints on bank
  • Willing to learn new banking products and services
  • Support task assigned by line manager.
Requirements
  • High School Diploma or bachelor’s degree in finance, banking, accounting, or any relevant field
  • Obtain at least 1 year of working experience in customer service
  • Possess good sales, customer service, and computer skills
  • Be Flexible and patience
  • Be able to work effectively in a team environment
  • Good oral and written communication skills in English & Khmer
  • Ability to read/write Chinese would be a plus
  • Working time:
  • Nightshift: 1:00 pm – 10:00 pm
  • Day off rotation.
16
Customer Service Relationship (Chinese Speaking)
1
Head Office, Phnom Penh
Responsibilities
  • Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services
  • Preparing currency transaction reports
  • Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs
  • Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures
  • Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller/Chief Cashier; maintaining supply of cash and currency
  • Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof
  • Maintains customer confidence and protects bank operations by keeping information confidential
  • Contributes to team effort by accomplishing related results as needed.
Requirements
  • Degree in banking and finance, Accounting, Business or any related discipline
  • Minimum 1 years relevant working experience with commercial bank or financial
  • Organizational and time management skills
  • Ability to work effectively in a team environment
  • Sound sales and negotiation skills
  • Sound written and verbal communication skills
  • Understanding of economic climate and impact of country factors on customer’s business as well as the bank
  • Articulate with strong writing skill in English and Khmer
  • High degree of self-motivation and excellent interpersonal skills.
17
Assistance, Digital Support
1
Tuol Kouk Branch, Phnom Penh
Responsibilities
  • Collect and follow-up all card applications from all respective branch to process card issuance and distribute those cards on timely manner
  • Verify information for card application according to internal process to prevent any fraud as well as to strengthen compliance
  • Provide card maintenance services (close card, re-issue/replacement, update information...) upon receive request from all respective branch
  • Manage and prepare card application form in filling folder and scan the soft copy upload is system
  • Properly keep, store, and manage stock control of card materials to avoid any losses or damage of the materials
  • Assist and supports digital product testing activity and project implementation
  • Monitor and review on daily operation and recommend for improvements
  • Resolve and supports on cards issues and rescues accounts delinquency, and maintain good customer service in timely manner
  • Assist on manage and establishment procedure and guideline for digital products services
  • Assist on prepare Management report, NBC monthly report, quarterly and semester reports
  • Any related tasks may assign by supervisor or management from time to time.
Requirements
  • Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
  • Experience of T24 Core Banking System and Compass Plus system preferred
  • At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
  • Able to work as teamwork and complete project deadline
  • Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
  • Ability to identify the issue and provide solution quickly
  • Ability to be quick learner and good teamwork, commitment
  • High degree of self-motivation and excellent interpersonal skills
  • Good at English and computer literation.
18
Deputy Manager, IT Audit
1
Head Office, Phnom Penh
Responsibilities
  • Assist Head of Internal Audit in preparing and execution of annual IT and IS audit plan and strategy;
  • Perform regular audits and documentation related to f IT & IS and related fields in accordance with established internal audit programs, annual internal audit plan, audit policy/procedures, and audit manual;
  • Responsible for examining and evaluating the adequacy and efficiency of business process of the Bank as assigned by management of internal audit department;
  • Development of internal audit procedure and technique to analyze the effectiveness of internal control system, risk management, and corporate governance system of the Bank;
  • Ensure the risk identification operationally is performed effectively, reducing where possible the scope of review without reducing the provision of assurance;
  • Perform the surprised audit as scheduled;
  • Active good and professional communication and engagement with business units of the bank;
  • Ensures that audited department complies with internal policies and find the weakness points in policies and procedures to provide recommendation;
  • Ensure the accuracy and correctly of internal audit writing and timely submission to other stakeholders;
  • Conduct follow-up audits to monitor management’s interventions;
  • Organize personal effort along with those of junior auditors to be risk-based, productive, and efficient at all times;
  • Direct and guide the subordinate staff when and where applicable;
  • Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards;
  • Perform other related duties as assigned.
Requirements
  • Bachelor’s degree in Computer Science, Information System or related fields with sufficient courses in Information Technology, Information Security, Digital, Cards;
  • CIA, CISA, CISSP, CRISC and/or advanced degree (MBA, MS) are a plus;
  • Sound knowledge of Bank policy, procedures, program, guidelines, memos, risk and regulatory compliances is an advantage;
  • Minimum 2-3 years of working experience in IT & IS audit roles;
  • Strong understanding of system security, IT & IS governance, controls, vulnerabilities, IT & IS compliances and assessment tools;
  • Having good analytical skills and attention to detail;
  • Having good interpersonal skills;
  • Being keen to learning new things;
  • Effective communication;
  • Good command of Khmer and English;
  • Good interpersonal skill, self-motivated and loyalty;
  • Able to travel to provinces;
  • Dependability, cooperation and able to work under pressure;
  • Knowledge of Microsoft Word, Excel, PowerPoint and Internet & Email.
19
Manager, Research and Development
1
Head Office, Phnom Penh
Responsibilities
  • Creating and developing new products to meet consumer needs
  • Contributing towards the planning, execution and monitoring of testing a product
  • Redesigning and refining existing products
  • Meeting with other departments to discuss product concepts
  • Carrying out market research to analyze similar products and their functions
  • Understanding the marketing requirements for a product
  • Product testing for functionality and longevity
  • Product testing for functionality and longevity
  • Ensures that work scope, protocol and regulatory requirements are followed.
Requirements
  • Degree in Management, Business or any related field
  • At least 3 years of relevant working experience on product development or research development in banking sector
  • Good English communications and comprehension
  • Effective presentation and communication skills, good at social-networking
  • Able to interact confidently at all levels
  • Able to interact confidently at all levels
  • Willing to work under pressure
  • Literate in Microsoft software.
20
Senior Manager, Central Control and Quality Management
1
Head Office, Phnom Penh
Responsibilities
  • Analyze internal bank operations to identify areas for process improvement with strong governances following NBC Prakas and regulatory compliance under the bank’s policy with effective cost management and time consuming
  • Review and take lead on the initiation of operations processes, guidelines and workflows for the entire bank operations which could lead daily central operations, branch operations and business activities smother
  • Perform as partner with relevant stakeholders, Risk, Compliance, and Audit to assess key risks and come up with appropriate control process to mitigate the potential loss of the bank. Improve audit rating for entire bank operations and branches
  • Minimize operational loss and financial loss of the bank with the implementing of branch quality control farmwork to ensure work instruction, policy, process, document management have been implemented by all branches and backend operations
  • Perform as central function to support new branch set up, improve branch looks and feels, customer service quality checking, branding awareness of branch, branch site inspection and operations process rehearsal
  • Control operations performance through transaction monitoring, cost management, and productivity
  • Lead and drive operational policy & control and service quality team to achieve bank-wide strategic objective align with the direction from the bank’s shareholder and board of directors
  • Assist Chief Operation Officer – COO to produce an ad-hoc request document from senior management such as report dashboard, monthly branch performance, projects and other tasks as assigned
Requirements
  • Degree in Banking and Finance, Management or related field
  • Minimum 5 to 8 years relevant working experience with commercial bank
  • Good English communications and comprehension
  • Possess positive attitude, good character, enthusiasm and willingness to work both independently and as a team member.
Position
Post
Officer, Digital System
(Backend and API Developer)
01
Working Station
Toul Kouk Branch, Phnom Penh
Responsibilities
  • Organize and participate the testing, evaluating for the new system
  • Joint develop and implementation related system, backend system development
  • Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
  • Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
  • Executed the checklists and report the task progress to supervisor
  • Support the users including the procedural documentation and relevant reports related system
  • Provide the training if the related system has been implemented
  • Report the task/project progress to supervisor
  • Any related tasks may assign by supervisor or management from time to time.
Requirements
  • Qualification in Information Technology, Computer and Science, Information Security, and other related degrees.
  • At least 2 years of development experience.
  • Experience in backend system development, Spring boot Java
  • Database: MySQL, SQL Server and Oracle
  • Experience in HTML, Java, XML, JSON, RESTfull API ..etc.
  • Experience in resolving issue in term of technical support and document preparation for future reference.
  • Good knowledge in both written & spoken English
  • Flexible and willing to learn.
  • Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill.
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Position
Post
Senior Officer, IT Application
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Configure and Customize Core Banking products and services as business requirement
  • Analyze and Troubleshoot issue in Core Banking System
  • Fixing issues in core system and testing with related team
  • Daily monitor service in core banking system
  • Keep monitor issue & resolve in help desk system
  • Support & monitor daily operation in core system
  • Support finance to close entry in core banking
  • Constantly follow up the related stakeholders and vendors to ensure the solutions and root cause are identified
  • Set up the testing environment for business users
  • Ensure the testing of solutions before going live
  • Implement the solution in production environment
  • Develop reports as per regulations and business needs
  • Assist other departments to perform their tasks easier and more efficient
  • Document the application user guide and provide training to the users
  • Perform and monitor COB
  • Perform backup, archive and shrink
  • Assist in DR testing on core banking systems and other related systems
  • Produce and manage multiple projects simultaneously
  • Any related tasks assigned by supervisor or management from time to time.
Requirements
  • Bachelor degree in IT or related fields
  • 4 years of experiences in Temenos Core Banking System and its APIs
  • 2 years of experiences in JAVA Development
  • Experience in T24 AA product configuration and customization
  • Experience in TAFJ and boss
  • Experience in Oracle with xml data (T24 database)
  • Experience in routine development in TAFJ environment
  • Experiences of core banking modules and reports
  • Experiences of in-house applications development
  • Experiences with digital projects
  • Ability to produce clear project communications and build good client relationships
  • Good command of Khmer and English
  • Good written and verbal communication skills.
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Position
Post
Officer, IT Application
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Develop reports as per regulations and business needs
  • Develop and enhance in-house applications to assist other departments to perform their tasks easier and more efficient
  • Daily monitor service in inhouse system and its APIs
  • Analyze and Troubleshoot issue
  • Fixing issues in reporting and inhouse system and testing with related team
  • Keep monitor issue & resolve in help desk system
  • Support & monitor daily operation
  • Constantly follow up the related stakeholders and vendors to ensure the solutions and root cause are identified
  • Set up the testing environment for business users
  • Ensure the testing o
Requirements
  • Bachelor degree in IT or related fields
  • 5 years of experience in Oracle Database Administration
  • Experience of Data Guard and Cluster
  • Experience of database security, backup and recovery, performance monitoring standards
  • Experience in Linux and Solaris OS
  • Strong command of Structured Query Language and Unix Shell Script
  • Understanding of RDBMS and XML Database Management Systems
  • Understanding of core banking modules and reports
  • Good command of Khmer and English
  • Good written and verbal communication skills.
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Position
Post
Branch Manager (Chinese speaking)
01
Working Station
Pochentong Branch, Phnom Penh
Responsibilities
  • Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
  • Develop and enforce sound policies and structures for the growth of the bank
  • Create a strong workforce by developing competent individuals in the banking operations team
  • Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
  • Create and implement long term business plan to ensure continuity of business operations in the long run
  • Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
  • Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
  • Collaborate with heads of other units to develop best practices for successful banking operations
  • Delegate tasks to members of the operations team
  • Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals
  • Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security
  • Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth
  • Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risk
  • Establish and maintain effective and competent system of internal control and risk management
  • Provide back up supports to other branches in term of manpower, funding and customer services
  • All other matters ancillary to the above as well as any other related duties that Management may require from time to time.
Requirements
  • Degree/Professional qualifications or equivalent
  • Minimum 5 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions
  • In-depth knowledge of the Cambodia banking industry
  • Possess good leadership and management style
  • Good negotiation skills to maintain interpersonal customer relationships
  • High level of analytical ability to provide good solutions in customer problem solving
  • Attentive and devoted to deliver good quality works
  • Chinese speaking is an advantage
  • Good English communication both speaking and writing
  • Good organization skills to ensure effective and efficient implementation of business strategies.
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Position
Post
Deputy Branch Manager (Chinese speaking)
01
Working Station
Pochentong Branch, Phnom Penh
Responsibilities
  • Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
  • Develop and enforce sound policies and structures for the growth of the bank
  • Create a strong workforce by developing competent individuals in the banking operations team
  • Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
  • Create and implement long term business plan to ensure continuity of business operations in the long run
  • Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
  • Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
  • Collaborate with heads of other units to develop best practices for successful banking operations
  • Delegate tasks to members of the operations team
  • Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals
  • Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security
  • Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth
  • Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risks
  • Establish and maintain effective and competent system of internal control and risk management
  • Provide back up supports to other branches in term of manpower, funding and customer services
  • All other matters ancillary to the above as well as any other related duties that Management may require from time to time.
Requirements
  • Degree/Professional qualifications or equivalent
  • Minimum 4 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions
  • In-depth knowledge of the Cambodia banking industry
  • Possess good leadership and management style
  • Good negotiation skills to maintain interpersonal customer relationships
  • High level of analytical ability to provide good solutions in customer problem solving
  • Attentive and devoted to deliver good quality works
  • Chinese speaking is an advantage
  • Good English communication both speaking and writing
  • Good organization skills to ensure effective and efficient implementation of business strategies.
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Position
Post
Deputy Manager, Tax Unit
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Ensure the companies’ compliance with the Cambodian tax law and relevant regulations, and report to a manager.
  • Ensure all tax preparation, submission and other taxes properly, accurately, and on time
  • Coordinate and review monthly and yearly tax submission in compliance with laws
  • Responsible for manage tax compliance, identify and mitigate the tax risk
  • Ensure and review the quality of work and in accordance with the company guidelines
  • Advise on the impact of new tax laws, Prakas and relevant regulations
  • Manage and coordinate tax queries, tax audits from GDT and drafting of all necessary document
  • Maintain sufficient tax provision on general ledger and prepare tax related data requests
  • Improve processes by developing or implementing best practices
  • To handle tax declaration preparation, review and related tax matters
  • To disseminate information and provide training to relevant managers or staffs on new tax law and regulations
  • Update with tax laws, regulation and develop policies and procedure to maintain and strengthen internal control
  • Performing other related tasks assigned by management.
Requirements
  • Bachelor degree in accounting, CAT/ACCA student is preferable
  • Graduated Taxation Agencies from National Tax School (NTS) is required
  • Minimum of 5 years’ experience in tax and accounting and financial reporting
  • Experience in practical accounting and taxation in tax firm or auditing firm is a plus
  • Excellent knowledge of tax accounting, tax compliance and all types of tax returns
  • Proven working experience as tax assistant manager or manager
  • Proven experience in interacting, negotiating, and building relationships with tax officers
  • Highly confident, technically competent, and able to communicate convincingly to tax officer
  • Strong leadership and personnel management skills
  • Good command of spoken/written/presentation in English, and ability to work with multi-levels and culturally-diversified team dynamics.
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Position
Post
Senior Officer, Technology Security & Governance
01
Working Station
Tuol Kouk Branch, Phnom Penh
Responsibilities
  • Assist line manager to develop and enhance up to date Digital and IT security policy, standards operation procedure
  • To ensure procedure of each security controls are implemented and managed
  • Report and escalate based on principles and rules of policies and standards
  • Create and manage risk register and work with various teams on ongoing basis to guide the on mitigation
  • Communicate between IT and internal/external audit on required assessments
  • Review on IT change management and privilege user access controls
  • Perform regular IT security reviews and produce IT assurance and compliance status reports
  • Document any security breaches and assess their damage
  • Promote cyber security awareness posture at all levels of management and employees by maintaining and developing a positive culture of compliance against IT security policy, industry standards and regulations
  • Build a strong collaborative relationship with other stakeholders who support your duties.
Requirements
  • Bachelor’s degree or equivalent on Computer Science, Cybersecurity or Information Technology
  • 2 years experienced in IT security management, cybersecurity or IT Audit in financial services
  • Knowledge of IT Risk and Governance is preferred
  • Knowledge of COBIT, NIST, PCI DSS, or ISO27001
  • One or more of the relevant IT security certifications will be preferred, these may include Security+, CySA+, CCNA, COBIT or ITIL -etc.
  • Good in analytical skills
  • Good verbal and written English skills to present to department lead and management.
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Position
Post
Officer, Digital Support
01
Working Station
Tuol Kouk Branch, Phnom Penh
Responsibilities
  • Support on card production and maintenance process to ensure all cards/request are delivered follow the SLA without error
  • Support as operations on digital products such as: Mastercard Debit and Credit, Mobile App, Bill Payment, BAKONG Payment, Fast Payment, CSS etc.
  • Monitor and review on daily operation and recommend for improvements
  • Monitoring on disputes and issues raised by relevant team to ensure that all dispute/issue are responded back on timely manner with good quality
  • Assist on reporting & reconciliation of digital products transactions such as Mobile Banking, Internet Banking, and Card Products (ATM, POS, VISA, Master Card)
  • Assist on monitoring the settlement from relevant card scheme /digital products to make sure settlement is accurately
  • Manage and consolidate of NBC/Management monthly report, quarterly and semester reports
  • Assist and supports digital product and testing activity
  • Any related tasks may assign by supervisor or management from time to time.
Requirements
  • Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
  • Experience of T24 Core Banking System and Compass Plus system preferred
  • At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
  • Able to work as teamwork and complete project deadline
  • Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
  • Ability to identify the issue and provide solution quickly
  • Ability to be quick learner and good teamwork, commitment
  • High degree of self-motivation and excellent interpersonal skills
  • Good at English and computer literation.
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Position
Post
Senior Officer, Cash Settlement Agent
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Duties and guideline set up for CSA process
  • Create all related CSA Policies and Manual
  • Guide staff in the process of CSA transactions
  • Manage operations and transactions related to CSA
  • Cash settlement with CSX and other Security Firm
  • Monthly report, quarterly report and yearly report to management, CSX, PPDE and SECC
  • Other tasks may assigned by management.
Requirements
  • Degree in banking and finance, Accounting, Business or any related discipline
  • Minimum 4 years relevant working experience with commercial bank
  • Organizational and time management skills
  • Ability to work effectively in a team environment
  • Sound sales and negotiation skills
  • Sound written and verbal communication skills
  • Experience in managing a team work and portfolio of business customers
  • Understanding of economic climate and impact of country factors on customer’s business as well as the bank
  • Articulate with strong writing skill in English and Khmer
  • Chinese speaking is an advantage
  • Good English communication both speaking and writing
  • High degree of self-motivation and excellent interpersonal skills.
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Position
Post
Senior Manager/Manager, Relationship Management-Lending
07
Working Station
Head Office, Phnom Penh
Responsibilities
  • Setting up and lead credit department properly to achieve target set by management
  • Establish new and review existing credit policies, guideline and procedures
  • Clean up loan document and NPL loan
  • Clear non-compliance loan
  • Setting up and support credit card product
  • Approve loans within specified limits and refer loan applications outside those limits to management for approval
  • Meet with applicants to obtain information for loan applications and to answer questions about the process
  • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
  • Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
  • Obtain and compile copies of loan applicants' credit histories (CBC, NBC Report), corporate financial statements, and other financial information
  • Review and update credit and loan files
  • Review loan agreements to ensure that they are complete and accurate according to policy
  • Compute payment schedules
  • Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs
  • Submit applications to credit analysts for verification and recommendation
  • Handle customer complaints and take appropriate action to resolve them
  • Work with clients to identify their financial goals and to find ways of reaching those goals
  • Confer with underwriters to aid in resolving mortgage application problems
  • Negotiate payment arrangements with customers who have delinquent loans
  • Market bank products to individuals and firms, promoting bank services that may meet customers' needs
  • Supervise loan personnel
  • Set credit policies, credit lines, procedures and standards in conjunction with senior managers
  • Provide special services such as investment banking for clients with more specialized needs
  • Analyze potential loan markets and develop referral networks in order to locate prospects for loans
  • Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
  • Arrange for maintenance and liquidation of delinquent properties
  • Interview, hire, and train new employees
  • Petition courts to transfer titles and deeds of collateral to banks
  • Other duties as assigned by the line manager and bank.
Requirements
  • Degree in Finance and Banking, Business or any related discipline
  • Up to 5 years in management and leadership skill
  • High Commitment, willing to achieve assigned target
  • Effective presentation and communication skills, good at social-networking
  • Able to interact confidently at all levels
  • Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
  • Must be willing to travel and possess own transport
  • Ability to propose, plan and execute marketing strategies
  • Articulate with strong writing skill in English and Khmer
  • Literate in Microsoft software.
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Position
Post
Deputy Manager/Officer, Relationship Management-Lending
15
Working Station
Head Office, Phnom Penh
Responsibilities
  • Meet and collect information from customers for loan applications
  • Visiting the collateral, business place and workplace, etc., for ensuring the applications are applicable before providing the loans
  • Collecting and analyzing the needed financial documentation and assessing the clients' creditworthiness
  • Develop and generate sales opportunities with both new and existing customers
  • Identifying and developing new commercial loan relationships
  • Structuring loan terms and conditions that meet the client’s needs and the Bank’s lending guidelines
  • Managing a commercial loan portfolio for adherence to loan terms and conditions including, but limited to the timely receipt of required financial information, covenant compliance and annual reviews
  • Handle customer complaints and take appropriate action to resolve them
  • Reviewing documentation and working with Bank personnel or Bank Counsel to ensure loan documentation is prepared in accordance with loan approval
  • Monitoring loan repayment activities and taking necessary action to collect from past-due accounts
  • Ensuring that loan applications are in line with the company's financial policies, as well as state laws and regulations
  • Other duties as assigned by the line manager and bank.
Requirements
  • Degree in Finance and Banking, Business or any related discipline
  • Minimum 2 to 4 years relevant working experience with commercial bank
  • High Commitment, willing to achieve assigned target
  • Effective presentation and communication skills, good at social-networking
  • Able to interact confidently at all levels
  • Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
  • Must be willing to travel and possess own transport
  • Ability to propose, plan and execute marketing strategies
  • Articulate with strong writing skill in English and Khmer
  • Literate in Microsoft software.
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Position
Post
Manager, Training & Talent Acquisition
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Oversees training programs that include web-based seminars, printed manuals, group sessions, training videos, and more
  • Establish, review and update training policies, procedures and application forms
  • Create and execute learning strategies and programs
  • Evaluate individual and organizational development needs
  • Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
  • Design and deliver e-learning courses, workshops and other trainings
  • Assess the success of development plans and help employees make the most of learning opportunities
  • Help managers develop their team members through career pathing
  • Track budgets and negotiate contracts
  • Hire and oversee training and L&D Specialists
  • Determines training needs and requirements for an organization or group by meeting with managers, talking with employees, or administering surveys
  • Reviews existing training materials produced by third parties to determine appropriateness and relevance
  • Modifies or creates course materials and training manuals to meet specific training needs
  • Presents in-person and online training sessions or hires qualified personnel to do so
  • Schedules training sessions, organizes information technology and other equipment, and manages course enrolment
  • Monitors training programmes and manuals to ensure that they are effective and up-to-date and makes updates as necessary
  • Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments
  • Manages costs for all programmes, productions, and publications in order to report to organization executives regarding a return on investment
  • Specialists in a particular industry and keeps current on the activities and needs of that industry by attending regular meetings, conferences, and seminars
  • Maintains understanding of new educational and training techniques and methods
  • Provide input to ensure that teams consist of diverse, qualified individuals
  • Ensure that staffing needs are being met with a long-term strategy in mind
  • Devise and implement sourcing strategies, such as an employer branding initiative, to build pipelines for potential applicants
  • Create and implement end-to-end hiring processes to ensure a positive experience for candidates
  • Form close relationships with hiring managers to ensure clear expectations for candidates and interviewers
  • Annual Staff Planning
  • Research into competitors and market place
  • Define job description and document specifications
  • Identify prospective candidates using a variety of channels
  • Create a candidate persona for each open position
  • Conduct confidential interviews
  • Follow-up references and check credits
  • Present shortlisted candidates
  • Present detailed candidate profile summaries
  • Research and develop recruiting leads
  • Develop a sustainable candidate lead strategy
Requirements
  • Bachelor Degree in Law, Banking and Finance, Management, Business Administration or related fields
  • Strong in training and learning skill in banking industry
  • Proven experience as an L&D, Training or similar
  • Current knowledge of effective learning and development methods
  • Familiarity with e-learning platforms and practices
  • Experience in project management and budgeting
  • Proficient in MS Office and Learning Management Systems (LMS)
  • Excellent communication and negotiation skills; sharp business acumen
  • Ability to build rapport with employees and vendors
  • Sound organizational and decision-making skills
  • Effective communication skills
  • Good command of English both writing and speaking
  • Good knowledge of banking related regulations and laws in Cambodia
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Position
Post
International Relationship Manager (Deposit Base) (Vietnamese Speaking)
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Promote Deposit products both FD and CASA
  • Manage/organize/support promotional activities, product launch, and information distribution
  • Oversee/manage the servicing of customer accounts
  • Cross sell other bank products – remittances, retail loans, etc.
  • Provide superior customer service and solution to customer's financial needs
  • Deal proactively with the bank customers to fulfill their banking requirements and solve their queries efficiently
  • Assist in ongoing services related initiatives/projects and Marketing activities to support company business
  • Monitor and track bank deposit rates and feedback for ALCO/Treasury
  • Conduct customer satisfaction surveys and feedback program
  • All other matters ancillary to the above and to perform any other related duties that Management and Head of Marketing may require from time to time.
Requirements
  • Degree in Marketing, Business or any related discipline
  • Minimum 2 years relevant working experience with commercial bank
  • Good English communications, Vietnamese speaking
  • High Commitment, willing to achieve assigned target
  • Effective presentation and communication skills, good at social-networking
  • Able to interact confidently at all levels
  • Possess positive attitude, good character, enthusiasm and willingness to work both independently and as a team member
  • Willing to work under pressure
  • Highly skilled customer service
  • Strong clientele base
  • Literate in Microsoft software.
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Position
Post
Senior Manager, Cybersecurity
01
Working Station
Tuol Kouk Branch, Phnom Penh
Responsibilities
  • This role will be responsible for identifying, evaluating, mitigating, and reporting on information security/cybersecurity risks to meet compliance and regulatory requirements and protect information assets
  • This role will maintain an information security governance framework associated with the availability, integrity and confidentially of all data, in line with business needs, regulatory frameworks, and SSAE16/ISO27001 certifications
  • This is a hand on role managing a security engineering team
  • Deep expertise protecting information technology assets, application security, and the security of users on divergent technology platforms
  • Must be deeply knowledgeable of best practices in the areas of IT Security Governance; Security Controls Implementation; Breach Response; Secure Software Development, Risk Management; Security Architecture; Remediation of Security Vulnerabilities; Identify & Access Management; eCrimes management
  • Provide regular reporting on the current status of the cybersecurity program to enterprise risk management program
  • Manage security incidents and events to protect corporate IT assets, including intellectual property, regulated data and the company’s reputation
  • Perform security assessment on IT & Digital service projects prior to going live to reduce/mitigate cybersecurity risk
  • Act as project manager to deploy security solutions/services (servers/ appliances) without any disruption to internal IT & Digital service environment to ensure security solutions are fully utilized
  • Ensure that security programs are in compliance with relevant laws, regulations and policies to minimize or eliminate risk and audit findings
  • Monitor the external threat environment for emerging threats, and advise relevant stakeholders on the appropriate courses of action
  • Develop, maintain and publish up-to-date information security polices, standards and guidelines
  • Liaise with the IT and Digital Services teams to ensure alignment between the security and enterprise architectures.
Requirements
  • Qualification in Information Technology, Computer and Science, Information Security, and other related degrees
  • At least 5 years of cybersecurity role in the financial industry;
  • Preferred industry qualifications – CISM / CISA / COBIT / CISSP;
  • Broad knowledge of a wide range of Information Technology and Digital systems and a deep understanding of the inherent security risks associated with these technologies;
  • Understanding of information security principles and best practice (e.g., ISO27001 and ISF standards of good practice for Information Security);
  • Strong technical abilities, combined with business acumen;
  • Ability to present security topics to a non-technical audience and presenting the business value of security;
  • A good understanding of IT networking and access management concepts;
  • Ability to understand and access technology systems and applications from both a technical and business function perspective;
  • Ability to communicate business and technical risk to all levels of audience;
  • Excellent interpersonal skills with the ability to build and influence teams; and self-motivated.
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Position
Post
Assistance, Customer Care and Authorization-Night Shift
01
Working Station
Tuol Kouk Branch, Phnom Penh
Responsibilities
  • Conduct 24/7 responsive customer inquiries and real-time monitoring of Mastercard transactions and call to inform and verify with the cardholder for suspicious or fraud transaction
  • Manage response to customer inquiries on any digital social media channels and live chat, call and other digital channels
  • Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers needs
  • Answering representative’s questions, guiding the team through difficult calls or handling
  • Receiving and solving customer problems to make customers happy and satisfied with our services
  • Work closely with all product teams and understand the bank’s features
  • Perform Card Operation Block, Unblock, Deactivate/Reactivate, and Unblock CVV/PIN as requested by the cardholder and if any fraud activities
  • Joint team in the development FQAs and providing solutions for customer
  • Perform daily tasks and record reports of customer care
  • Handle and gather confidential information
  • Handle customer issues and problem-solving to prevent customer complaints on bank
  • Willing to learn new banking products and services
  • Support task assigned by line manager.
Requirements
  • High School Diploma or bachelor’s degree in finance, banking, accounting, or any relevant field
  • Obtain at least 1 year of working experience in customer service
  • Possess good sales, customer service, and computer skills
  • Be Flexible and patience
  • Be able to work effectively in a team environment
  • Good oral and written communication skills in English & Khmer
  • Ability to read/write Chinese would be a plus
  • Working time:
  • Nightshift: 1:00 pm – 10:00 pm
  • Day off rotation.
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Position
Post
Customer Service Relationship (Chinese Speaking)
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services
  • Preparing currency transaction reports
  • Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs
  • Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures
  • Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller/Chief Cashier; maintaining supply of cash and currency
  • Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof
  • Maintains customer confidence and protects bank operations by keeping information confidential
  • Contributes to team effort by accomplishing related results as needed.
Requirements
  • Degree in banking and finance, Accounting, Business or any related discipline
  • Minimum 1 years relevant working experience with commercial bank or financial
  • Organizational and time management skills
  • Ability to work effectively in a team environment
  • Sound sales and negotiation skills
  • Sound written and verbal communication skills
  • Understanding of economic climate and impact of country factors on customer’s business as well as the bank
  • Articulate with strong writing skill in English and Khmer
  • High degree of self-motivation and excellent interpersonal skills.
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Position
Post
Assistance, Digital Support
01
Working Station
Tuol Kouk Branch, Phnom Penh
Responsibilities
  • Collect and follow-up all card applications from all respective branch to process card issuance and distribute those cards on timely manner
  • Verify information for card application according to internal process to prevent any fraud as well as to strengthen compliance
  • Provide card maintenance services (close card, re-issue/replacement, update information...) upon receive request from all respective branch
  • Manage and prepare card application form in filling folder and scan the soft copy upload is system
  • Properly keep, store, and manage stock control of card materials to avoid any losses or damage of the materials
  • Assist and supports digital product testing activity and project implementation
  • Monitor and review on daily operation and recommend for improvements
  • Resolve and supports on cards issues and rescues accounts delinquency, and maintain good customer service in timely manner
  • Assist on manage and establishment procedure and guideline for digital products services
  • Assist on prepare Management report, NBC monthly report, quarterly and semester reports
  • Any related tasks may assign by supervisor or management from time to time.
Requirements
  • Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
  • Experience of T24 Core Banking System and Compass Plus system preferred
  • At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
  • Able to work as teamwork and complete project deadline
  • Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
  • Ability to identify the issue and provide solution quickly
  • Ability to be quick learner and good teamwork, commitment
  • High degree of self-motivation and excellent interpersonal skills
  • Good at English and computer literation.
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Position
Post
Deputy Manager, IT Audit
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Assist Head of Internal Audit in preparing and execution of annual IT and IS audit plan and strategy;
  • Perform regular audits and documentation related to f IT & IS and related fields in accordance with established internal audit programs, annual internal audit plan, audit policy/procedures, and audit manual;
  • Responsible for examining and evaluating the adequacy and efficiency of business process of the Bank as assigned by management of internal audit department;
  • Development of internal audit procedure and technique to analyze the effectiveness of internal control system, risk management, and corporate governance system of the Bank;
  • Ensure the risk identification operationally is performed effectively, reducing where possible the scope of review without reducing the provision of assurance;
  • Perform the surprised audit as scheduled;
  • Active good and professional communication and engagement with business units of the bank;
  • Ensures that audited department complies with internal policies and find the weakness points in policies and procedures to provide recommendation;
  • Ensure the accuracy and correctly of internal audit writing and timely submission to other stakeholders;
  • Conduct follow-up audits to monitor management’s interventions;
  • Organize personal effort along with those of junior auditors to be risk-based, productive, and efficient at all times;
  • Direct and guide the subordinate staff when and where applicable;
  • Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards;
  • Perform other related duties as assigned.
Requirements
  • Bachelor’s degree in Computer Science, Information System or related fields with sufficient courses in Information Technology, Information Security, Digital, Cards;
  • CIA, CISA, CISSP, CRISC and/or advanced degree (MBA, MS) are a plus;
  • Sound knowledge of Bank policy, procedures, program, guidelines, memos, risk and regulatory compliances is an advantage;
  • Minimum 2-3 years of working experience in IT & IS audit roles;
  • Strong understanding of system security, IT & IS governance, controls, vulnerabilities, IT & IS compliances and assessment tools;
  • Having good analytical skills and attention to detail;
  • Having good interpersonal skills;
  • Being keen to learning new things;
  • Effective communication;
  • Good command of Khmer and English;
  • Good interpersonal skill, self-motivated and loyalty;
  • Able to travel to provinces;
  • Dependability, cooperation and able to work under pressure;
  • Knowledge of Microsoft Word, Excel, PowerPoint and Internet & Email.
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Position
Post
Manager, Research and Development
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Creating and developing new products to meet consumer needs
  • Contributing towards the planning, execution and monitoring of testing a product
  • Redesigning and refining existing products
  • Meeting with other departments to discuss product concepts
  • Carrying out market research to analyze similar products and their functions
  • Understanding the marketing requirements for a product
  • Product testing for functionality and longevity
  • Product testing for functionality and longevity
  • Ensures that work scope, protocol and regulatory requirements are followed.
Requirements
  • Degree in Management, Business or any related field
  • At least 3 years of relevant working experience on product development or research development in banking sector
  • Good English communications and comprehension
  • Effective presentation and communication skills, good at social-networking
  • Able to interact confidently at all levels
  • Able to interact confidently at all levels
  • Willing to work under pressure
  • Literate in Microsoft software.
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Position
Post
Senior Manager, Central Control and Quality Management
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Analyze internal bank operations to identify areas for process improvement with strong governances following NBC Prakas and regulatory compliance under the bank’s policy with effective cost management and time consuming
  • Review and take lead on the initiation of operations processes, guidelines and workflows for the entire bank operations which could lead daily central operations, branch operations and business activities smother
  • Perform as partner with relevant stakeholders, Risk, Compliance, and Audit to assess key risks and come up with appropriate control process to mitigate the potential loss of the bank. Improve audit rating for entire bank operations and branches
  • Minimize operational loss and financial loss of the bank with the implementing of branch quality control farmwork to ensure work instruction, policy, process, document management have been implemented by all branches and backend operations
  • Perform as central function to support new branch set up, improve branch looks and feels, customer service quality checking, branding awareness of branch, branch site inspection and operations process rehearsal
  • Control operations performance through transaction monitoring, cost management, and productivity
  • Lead and drive operational policy & control and service quality team to achieve bank-wide strategic objective align with the direction from the bank’s shareholder and board of directors
  • Assist Chief Operation Officer – COO to produce an ad-hoc request document from senior management such as report dashboard, monthly branch performance, projects and other tasks as assigned
Requirements
  • Degree in Banking and Finance, Management or related field
  • Minimum 5 to 8 years relevant working experience with commercial bank
  • Good English communications and comprehension
  • Possess positive attitude, good character, enthusiasm and willingness to work both independently and as a team member.
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