usa flag bic bank
USD
Buy: 4119
Sell: 4070
thai flag bic bank
THB
Buy: 123
Sell: 122
KHR
USD
Savings Account
1.00%
0.50%
Current Active Account
1.00%
Fixed Deposit 3 Months
2.50%
2.00%
Fixed Deposit 6 Months
4.25%
4.00%
Fixed Deposit 12 Months
5.35%
5.00%
Fixed Deposit 24 Months
5.50%
5.25%
Fixed Deposit 36 Months
6.25%
6.25%
High Growth Fixed Deposit 24 Months
6.00%
Personal
Promotions
BIC Value
BIC Value provides privileges and discounts to cardholders with partner establishments like hotels, restaurants, travel and health care.
Corporate
Promotions
BIC Value
BIC Value provides privileges and discounts to cardholders with partner establishments like hotels, restaurants, travel and health care.
Exchange Rates
usa flag bic bank
USD
Buy: 4119
Sell: 4070
thai flag bic bank
THB
Buy: 123
Sell: 122
Interest Rates
Savings Account
1.00%
Current Active Account
Fixed Deposit 3 Months
2.50%
Fixed Deposit 6 Months
4.25%
Fixed Deposit 12 Months
5.35%
Fixed Deposit 24 Months
5.50%
Fixed Deposit 36 Months
6.25%
High Growth Fixed Deposit 24 Months
Saving Account
0.50%
Current Active Account
1.00%
Fixed Deposit 3 Months
2.00%
Fixed Deposit 6 Months
4.00%
Fixed Deposit 12 Months
5.00%
Fixed Deposit 24 Months
5.25%
Fixed Deposit 36 Months
6.25%
High Growth Fixed Deposit 24 Months
6.00%

Careers

Drawing on our 30 years of experience in the region, we believe that we can become Cambodia’s number one preferred and trusted bank. If you want to work in a collaborative environment with abundant opportunities and your desire is to progress, you might be just what we’re looking for. Join us for a chance to shape the future of the Cambodian banking industry today.

Please see below a list of job titles we are currently hiring, as well as the closing dates for your reference. Even if your desired position is not listed in the current openings, please don’t hesitate to send your application, for we may find a suitable place for your qualifications and experience on our growing team.

No.
Position
Post
Working Station
1
Officer, Digital System
(Backend and API Developer)
1
Toul Kouk Branch, Phnom Penh
Responsibilities
  • Organize and participate the testing, evaluating for the new system
  • Joint develop and implementation related system, backend system development
  • Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
  • Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
  • Executed the checklists and report the task progress to supervisor
  • Support the users including the procedural documentation and relevant reports related system
  • Provide the training if the related system has been implemented
  • Report the task/project progress to supervisor
  • Any related tasks may assign by supervisor or management from time to time.
Requirements
  • Qualification in Information Technology, Computer and Science, Information Security, and other related degrees.
  • At least 2 years of development experience.
  • Experience in backend system development, Spring boot Java
  • Database: MySQL, SQL Server and Oracle
  • Experience in HTML, Java, XML, JSON, RESTfull API ..etc.
  • Experience in resolving issue in term of technical support and document preparation for future reference.
  • Good knowledge in both written & spoken English
  • Flexible and willing to learn.
  • Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill.
2
Senior Officer, Technology
Security & Governance
1
Tuol Kouk Branch, Phnom Penh
Responsibilities
  • Assist line manager to develop and enhance up to date Digital and IT security policy, standards operation procedure
  • To ensure procedure of each security controls are implemented and managed
  • Report and escalate based on principles and rules of policies and standards
  • Create and manage risk register and work with various teams on ongoing basis to guide the on mitigation
  • Communicate between IT and internal/external audit on required assessments
  • Review on IT change management and privilege user access controls
  • Perform regular IT security reviews and produce IT assurance and compliance status reports
  • Document any security breaches and assess their damage
  • Promote cyber security awareness posture at all levels of management and employees by maintaining and developing a positive culture of compliance against IT security policy, industry standards and regulations
  • Build a strong collaborative relationship with other stakeholders who support your duties.
Requirements
  • Bachelor’s degree or equivalent on Computer Science, Cybersecurity or Information Technology
  • 2 years experienced in IT security management, cybersecurity or IT Audit in financial services
  • Knowledge of IT Risk and Governance is preferred
  • Knowledge of COBIT, NIST, PCI DSS, or ISO27001
  • One or more of the relevant IT security certifications will be preferred, these may include Security+, CySA+, CCNA, COBIT or ITIL -etc.
  • Good in analytical skills
  • Good verbal and written English skills to present to department lead and management.
3
Officer, Digital Support
1
Tuol Kouk Branch, Phnom Penh
Responsibilities
  • Support on card production and maintenance process to ensure all cards/request are delivered follow the SLA without error
  • Support as operations on digital products such as: Mastercard Debit and Credit, Mobile App, Bill Payment, BAKONG Payment, Fast Payment, CSS etc.
  • Monitor and review on daily operation and recommend for improvements
  • Monitoring on disputes and issues raised by relevant team to ensure that all dispute/issue are responded back on timely manner with good quality
  • Assist on reporting & reconciliation of digital products transactions such as Mobile Banking, Internet Banking, and Card Products (ATM, POS, VISA, Master Card)
  • Assist on monitoring the settlement from relevant card scheme /digital products to make sure settlement is accurately
  • Manage and consolidate of NBC/Management monthly report, quarterly and semester reports
  • Assist and supports digital product and testing activity
  • Any related tasks may assign by supervisor or management from time to time.
Requirements
  • Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
  • Experience of T24 Core Banking System and Compass Plus system preferred
  • At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
  • Able to work as teamwork and complete project deadline
  • Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
  • Ability to identify the issue and provide solution quickly
  • Ability to be quick learner and good teamwork, commitment
  • High degree of self-motivation and excellent interpersonal skills
  • Good at English and computer literation.
4
Senior Manager/Manager, Relationship Management-Lending
7
Head Office, Phnom Penh
Responsibilities
  • Setting up and lead credit department properly to achieve target set by management
  • Establish new and review existing credit policies, guideline and procedures
  • Clean up loan document and NPL loan
  • Clear non-compliance loan
  • Setting up and support credit card product
  • Approve loans within specified limits and refer loan applications outside those limits to management for approval
  • Meet with applicants to obtain information for loan applications and to answer questions about the process
  • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
  • Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
  • Obtain and compile copies of loan applicants' credit histories (CBC, NBC Report), corporate financial statements, and other financial information
  • Review and update credit and loan files
  • Review loan agreements to ensure that they are complete and accurate according to policy
  • Compute payment schedules
  • Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs
  • Submit applications to credit analysts for verification and recommendation
  • Handle customer complaints and take appropriate action to resolve them
  • Work with clients to identify their financial goals and to find ways of reaching those goals
  • Confer with underwriters to aid in resolving mortgage application problems
  • Negotiate payment arrangements with customers who have delinquent loans
  • Market bank products to individuals and firms, promoting bank services that may meet customers' needs
  • Supervise loan personnel
  • Set credit policies, credit lines, procedures and standards in conjunction with senior managers
  • Provide special services such as investment banking for clients with more specialized needs
  • Analyze potential loan markets and develop referral networks in order to locate prospects for loans
  • Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
  • Arrange for maintenance and liquidation of delinquent properties
  • Interview, hire, and train new employees
  • Petition courts to transfer titles and deeds of collateral to banks
  • Other duties as assigned by the line manager and bank.
Requirements
  • Degree in Finance and Banking, Business or any related discipline
  • Up to 5 years in management and leadership skill
  • High Commitment, willing to achieve assigned target
  • Effective presentation and communication skills, good at social-networking
  • Able to interact confidently at all levels
  • Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
  • Must be willing to travel and possess own transport
  • Ability to propose, plan and execute marketing strategies
  • Articulate with strong writing skill in English and Khmer
  • Literate in Microsoft software.
5
Deputy Manager/Officer, Relationship Management-Lending
15
Head Office, Phnom Penh
Responsibilities
  • Meet and collect information from customers for loan applications
  • Visiting the collateral, business place and workplace, etc., for ensuring the applications are applicable before providing the loans
  • Collecting and analyzing the needed financial documentation and assessing the clients' creditworthiness
  • Develop and generate sales opportunities with both new and existing customers
  • Identifying and developing new commercial loan relationships
  • Structuring loan terms and conditions that meet the client’s needs and the Bank’s lending guidelines
  • Managing a commercial loan portfolio for adherence to loan terms and conditions including, but limited to the timely receipt of required financial information, covenant compliance and annual reviews
  • Handle customer complaints and take appropriate action to resolve them
  • Reviewing documentation and working with Bank personnel or Bank Counsel to ensure loan documentation is prepared in accordance with loan approval
  • Monitoring loan repayment activities and taking necessary action to collect from past-due accounts
  • Ensuring that loan applications are in line with the company's financial policies, as well as state laws and regulations
  • Other duties as assigned by the line manager and bank.
Requirements
  • Degree in Finance and Banking, Business or any related discipline
  • Minimum 2 to 4 years relevant working experience with commercial bank
  • High Commitment, willing to achieve assigned target
  • Effective presentation and communication skills, good at social-networking
  • Able to interact confidently at all levels
  • Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
  • Must be willing to travel and possess own transport
  • Ability to propose, plan and execute marketing strategies
  • Articulate with strong writing skill in English and Khmer
  • Literate in Microsoft software.
6
Assistance, Digital Support
1
Tuol Kouk Branch, Phnom Penh
Responsibilities
  • Collect and follow-up all card applications from all respective branch to process card issuance and distribute those cards on timely manner
  • Verify information for card application according to internal process to prevent any fraud as well as to strengthen compliance
  • Provide card maintenance services (close card, re-issue/replacement, update information...) upon receive request from all respective branch
  • Manage and prepare card application form in filling folder and scan the soft copy upload is system
  • Properly keep, store, and manage stock control of card materials to avoid any losses or damage of the materials
  • Assist and supports digital product testing activity and project implementation
  • Monitor and review on daily operation and recommend for improvements
  • Resolve and supports on cards issues and rescues accounts delinquency, and maintain good customer service in timely manner
  • Assist on manage and establishment procedure and guideline for digital products services
  • Assist on prepare Management report, NBC monthly report, quarterly and semester reports
  • Any related tasks may assign by supervisor or management from time to time.
Requirements
  • Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
  • Experience of T24 Core Banking System and Compass Plus system preferred
  • At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
  • Able to work as teamwork and complete project deadline
  • Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
  • Ability to identify the issue and provide solution quickly
  • Ability to be quick learner and good teamwork, commitment
  • High degree of self-motivation and excellent interpersonal skills
  • Good at English and computer literation.
7
Officer, Customer Care Center
6
Head Office, Phnom Penh
Responsibilities
  • Conduct outbound and inbound sale activities through general query, product and services information, complaints resolution, and account information
  • Conduct real-time transaction monitoring and call follow-up, inform and verify with accountholder for new transaction and suspicious transaction
  • Identify and investigate the methods and processes used in fraudulent activities
  • Resole or escalate customer compliant, depute transaction, account maintenance and other financial activity as necessary following the care center procedure
  • Recommend to senior level any rules that help to prevent any fraudulent activities
  • Tracking weekly, monthly, quarterly, yearly report as require from management
  • Monitor the related system and ATM screen, CCTV connection to ensure system is working properly and alert to responsible people for their further action
  • Process card transaction and cancel authorization as requested by accountholder
  • Participant system testing and evaluation to ensure system is working as expected and valued as it is
  • Other tasks will be assigned by management from time to time.
Requirements
  • High School Diploma or bachelor’s degree in finance, banking, accounting, or any relevant field
  • Obtain at least 1 year of working experience in customer service
  • Possess good sales, customer service, and computer skills
  • Be Flexible and patience
  • Be able to work effectively in a team environment
  • Good oral and written communication skills in English & Khmer
  • Ability to read/write Chinese would be a plus
  • Switch Working time
  • Day off rotation.
8
Officer, Core Banking System
1
Head Office, Phnom Penh
Responsibilities
  • Support daily to branch users
  • Maintain user and access role in system
  • Analyze business requirements to define possibility of the system
  • Maintain and enhance on the current functionalities of the core banking system as well as bugs fix
  • Identify the root cause of each issue, testing and solving in the system
  • Develop reports as per business needs
  • Any related tasks assigned by supervisor or management from time to time.
Requirements
  • Bachelor degree in IT or related fields
  • 1 years of experiences in Banking Sector
  • Experience in Oracle with xml data (T24 database) is a plus
  • Experiences of in-house applications development is a plus
  • A strong desire to work in a team
  • High initiative, commitment, good communication, and problem solving skills
  • Computer literacy and English language proficiency.
9
Officer, Digital Services
and Authorization Support
(Day/Midnight Shift)
3
Tuol Kouk Branch, Phnom Penh
Responsibilities
  • Conduct 24/7 responsive real-time monitoring of Mastercard transactions using the card monitoring system to identify suspicious or fraudulent activities
  • Proactively contact cardholders to inform and verify suspicious or fraudulent transactions, ensuring timely action is taken to minimize risks
  • Communicate with cardholders to provide preventive measures and educate them on best practices to protect the safety of using their cards online and prevent fraudulent activities
  • Oversee fraud detection, prevention, and control initiatives, working closely with the fraud prevention team to develop and implement strategies that minimize fraud risks
  • Provide regular reports on card monitoring activities, fraud incidents, and trends to management and relevant stakeholders, including daily, weekly, monthly, quarterly, and yearly reports
  • Provide support and maintenance for Mastercard, mobile banking services, CIB users, Bakong registration/maintenance, and account maintenance based on requests received from the customer care center team
  • Provide assistance and support to the customer care center team in directing and operating digital services, resolving issues, and addressing inquiries related to digital banking and cards
  • Monitor disputes and ensure timely and effective resolution, collaborating with relevant teams and stakeholders to address and resolve issues
  • Resolve customer problems promptly and efficiently, ensuring their satisfaction with our services and maintaining high levels of customer happiness
  • Collaborate with cross-functional teams to develop and implement digital banking solutions, including mobile banking apps, to enhance the overall customer experience and security
  • Monitor ATM screens and CCTV connections to ensure the proper functioning of the system, promptly alerting responsible personnel of any issues
  • Support tasks assigned by the line manager.
Requirements
  • Bachelor's degree in a relevant field (e.g., Business, Finance, banking) or equivalent work experience
  • Previous experience in digital banking, transaction monitoring, or authorization roles of at least 1 year or more
  • Familiarity with transaction monitoring systems and tools
  • Strong problem-solving skills and ability to make informed decisions based on investigation findings
  • Ability to work independently and efficiently manage time and priorities
  • Proficiency in using relevant software applications and systems
  • Be Flexible and patient and be able to work effectively in a team environment
  • Good oral and written communication skills in English & Khmer
  • Ability to read/write Chinese would be a plus
  • Switch Working time and Day off rotation.
10
Senior Officer,
Graphic Designer
1
Head Office, Phnom Penh
Responsibilities
  • Transferring content ideas to be visual storytelling that engages, informs, and inspires (in both print and electronic media);
  • Designing and consulting the company’s POS collaterals (brochures, leaflets, boxes, cards, banners, etc.);
  • Editing compelling short & simple social videos (basic requirements); 
  • To propose/layout our product landing pages, blog pages, website key visual, etc.; on Figma
  • Collaborating with Brand team to brainstorm and conceptualize visually appealing concepts;
  • Understanding and applying brand guidelines, ensuring all the visual styles, tone, and moods will follow brand direction;
  • Identifying flaws and proposing solutions that improve design capabilities;
  • Assisting in preparing the creative brief. Working with vendors, such as storyboarding, art directing, key visual development, etc.;
  • Organizing and managing digital assets, ensuring easy accessibility for the team;
  • Be involved in meetings to discuss concepts and ideas for design layouts, colors, images and other matters concerning overall graphic design;
  • Project management by coordinating with internal (marketing, Biz Units) and external parties (outside agencies, printers);
  • Stay up-to-date with industry trends and technologies to continually improve and adapt creative processes.
Requirements
  • An association or bachelor’s degree in graphic design or related field;
  • An association or bachelor’s degree in graphic design or related field; Minimum 3 year’s experiences as a Designer/ Video Editor;
  • Good at English and Khmer language; 
  • Proficiency in editing tools such as Adobe illustrator, In-Design, After Effects, Capcut, Premiere Pro and Photoshop; Figma
  • Experience in printing marketing materials is a plus (flyers, brochures, cards, booklets, etc.);
  • A strong portfolio showcasing your graphic design and motion graphics work;
  • Creativity mindset with a “Can-do” attitude and open to feedbacks; 
  • Ability to work in a Diversity & Inclusion team environment;
  • Excellent communication and teamwork skills.
  • The bank will provide Macbook and other working accessories (hub, bag, book, etc.)
11
Senior Business Marketing Executive
1
Head Office, Phnom Penh
Responsibilities
  • We are seeking a highly skilled and experienced Senior Brand Executive to join our dynamic marketing team. The ideal candidate should have a minimum of 4-5 years of experience in brand management, with a proven track record of developing and implementing successful brand strategies. The successful candidate will play a pivotal role in shaping and implementing the bank's brand strategy, ensuring consistency, relevance, and differentiation in a competitive market landscape. This position requires a deep understanding of banking products, consumer behavior, and industry regulations, as well as exceptional leadership and communication skills.

  • Develop and execute comprehensive brand strategies tailored to the banking sector, encompassing both retail and corporate banking segments.
  • Conduct thorough market research and analysis to identify key consumer insights, market trends, and competitive dynamics.
  • Collaborate closely with cross-functional teams including business marketing, product development, compliance, operation, and customer experience to ensure alignment and consistency in brand messaging and positioning.
  • Lead the development of compelling brand messaging, creative assets, and marketing campaigns that resonate with target audiences and drive brand awareness, consideration, and loyalty.
  • Manage brand budgets effectively, allocating resources strategically to maximize ROI and achieve business objectives.
  • Monitor and evaluate brand performance using relevant KPIs and metrics, leveraging data insights to optimize brand strategies and tactics.
  • Stay abreast of industry developments, regulatory changes, and emerging trends in banking and finance, identifying opportunities and threats to the brand.
Requirements
  • Bachelor's degree or higher in Marketing, PR, or related field.
  • At least 4-5 years of experience in branding, preferably in the banking or financial services industry. Experience with foreign banking, foreign financial brand execution is a plus.
  • Good English speaking and writing.
  • Proven track record of developing and executing successful brand strategies that drive business growth and customer engagement.
  • Deep understanding of banking products, services, and customer segments, as well as regulatory requirements and compliance standards.
  • Creative thinker with a passion for branding and storytelling, able to translate brand values into compelling narratives and visual assets.
  • Strong analytical skills with the ability to interpret data, conduct market research, and derive actionable insights.
  • Proven track record of developing and executing successful marketing campaigns.
  • Adaptable, open-minded, and possesses strong interpersonal skills.
12
Senior Brand & Communication Executive
1
Head Office, Phnom Penh
Responsibilities
  • We are seeking a highly skilled and experienced Senior Brand & Communication Executive to join our dynamic marketing team. The ideal candidate should have a minimum of 4-5 years of experience in brand & communication management, with a proven track record of developing and implementing successful brand & communication strategies. The successful candidate will play a pivotal role in shaping and implementing the bank's brand strategy, ensuring consistency, relevance, and differentiation in a competitive market landscape. This position requires a deep understanding of banking products, consumer behavior, and industry regulations, as well as exceptional leadership and communication skills.


    1. Brand Strategist 70%

  • Brand development: Develop and execute comprehensive brand strategies tailored to the banking sector, encompassing both retail and corporate banking segments.
  • Conduct thorough market research and analysis to identify key consumer insights, market trends, and competitive dynamics.
  • Brand compliance: Collaborate closely with cross-functional teams including business marketing, product development, compliance, operation, and customer experience to ensure alignment and consistency in brand messaging and positioning.
  • Marketing campaign development & execution: Lead the development of compelling brand messaging, creative assets, and marketing campaigns that resonate with target audiences and drive brand awareness, consideration, and loyalty.
  • Branded content direction development for social content calendar for quarterly and annually
  • Manage brand budget effectively, allocating resources strategically to maximize ROI and achieve business objectives.
  • Monitor and evaluate brand performance using relevant KPIs and metrics, leveraging data insights to optimize brand strategies and tactics.
  • Stay abreast of industry developments, regulatory changes, and emerging trends in banking and finance, identifying opportunities and threats to the brand.

    2. PR & Communications 30%

  • Responsible for implementing internal and external communication to banking stakeholders.
  • Wide network with media agents, local news, journalist is advantageous.
  • Reputation management – 2nd layer of media handling and crisis management.
Requirements
  • Bachelor's degree or higher in Marketing, PR, or related field.
  • At least 4-5 years of experience in branding, preferably in the banking or financial services industry. Experience with foreign banking, foreign financial brand execution is a plus.
  • Good English speaking and writing.
  • Proven track record of developing and executing successful brand strategies that drive business growth and customer engagement.
  • Deep understanding of banking products, services, and customer segments, as well as regulatory requirements and compliance standards.
  • Creative thinker with a passion for branding and storytelling, able to translate brand values into compelling narratives and visual assets.
  • Strong analytical skills with the ability to interpret data, conduct market research, and derive actionable insights.
  • Proven track record of developing and executing successful marketing campaigns.
  • Adaptable, open-minded, and possesses strong interpersonal skills.
13
Business Marketing
Executive - CA / Payroll / KHQR
1
Head Office, Phnom Penh
Responsibilities
  • As a Business Marketing Executive, you will play a crucial role in developing and executing marketing strategies to promote our products effectively. You will collaborate closely with the Retail Product Team to create comprehensive product marketing plans on a quarterly and seasonal basis. Additionally, you will conduct market research to identify consumer trends and preferences, ensuring that our promotional efforts are targeted and effective.

    1. Product Marketing Development (60%):

  • Collaborate with the Retail product team to formulate comprehensive product marketing plans on a quarterly and seasonal basis for CA (Current Accounts), Payroll, and KHQR (Key Human Resources and Quality Reports) products.
  • Conduct market research to identify consumer trends and preferences, informing product marketing strategies.
  • Develop and execute promotional campaigns and product offers to attract target customers.
  • Create compelling marketing collateral and offers to drive product awareness and sales.
  • Prepare business cases with P&L analysis to evaluate the potential impact of marketing initiatives.
  • Act as the product owner, taking ownership of product marketing strategies and outcomes
  • Others tasks as assigned by line manager.

    2. Campaign Execution (40%):

  • Coordinate with the Marcom Service Delivery team to deploy promotional campaigns successfully, ensuring alignment with KPI commitments.
  • Manage paperwork processing in compliance with banking regulations and internal policies.
  • Conduct product training sessions for all branches before campaign kick-off, ensuring that staff are equipped with the necessary knowledge and resources to promote products effectively.
Requirements
  • Bachelor's Degree and above, from 3-5 years of experience in Banking/Financial Institutions, Fintech, Ecommerce. Experience with CA/Payroll/KHQR/B2B Marketing is advantageous.
  • Demonstrated strong communication and stakeholder management skills, with a proven track record of effectively conveying ideas/messages to individuals at various levels and backgrounds.
  • Proficient in data analytical skills and converting into business insights and actions.
  • Data-driven and motivated, able to work in a fast-paced environment.
  • Strong ownership, commitment, accountability, and responsibility for business objectives.
  • Enable to work under pressure.
  • Adaptable, open-minded, and possesses strong interpersonal skills.
14
Business Marketing
Executive – Card/ Lending
1
Head Office, Phnom Penh
Responsibilities
  • As a Business Marketing Executive, you will play a crucial role in developing and executing marketing strategies to promote our products effectively. You will collaborate closely with the Retail Product Team to create comprehensive product marketing plans on a quarterly and seasonal basis. Additionally, you will conduct market research to identify consumer trends and preferences, ensuring that our promotional efforts are targeted and effective.

    1. Product Marketing Development (60%):

  • Develop and execute product marketing plans in collaboration with the Retail product team, focusing on quarterly and seasonal objectives.
  • Conduct market research to understand customer needs, preferences, and industry trends related to card and lending products.
  • Develop promotional strategies and offers to drive customer acquisition and retention for card and lending products.
  • Create compelling marketing materials and campaigns to effectively communicate product features and benefits to target customers.
  • Prepare business cases with P&L analysis to evaluate the financial viability of product marketing initiatives.
  • Act as the product owner for card and lending products, taking ownership of product development and marketing strategies

    2. Campaign Execution (40%):

  • Coordinate with the Marketing teams and cross-functional departments to deploy marketing campaigns successfully, ensuring alignment with KPIs and business goals.
  • Ensure compliance with banking regulations and internal policies when processing paperwork related to marketing campaigns.
  • Conduct product / promotion training sessions for all branches to educate staff on new products before campaign kick-off.
Requirements
  • Bachelor's degree or higher in Marketing, Business, or related field.
  • At least 3-5 years of experience in product marketing, preferably in the banking or financial services industry. Experience with card and lending products is advantageous.
  • Proficient in data analytical skills and converting into business insights and actions.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Proven track record of developing and executing successful marketing campaigns.
  • Data-driven and motivated, able to work in a fast-paced environment.
  • Strong ownership, commitment, accountability, and responsibility for business objectives.
  • Enable to work under pressure.
  • Adaptable, open-minded, and possesses strong interpersonal skills.
15
Senior Officer, Branch Sales
1
Sihanoukville Branch
Responsibilities
  • Having knowledge of all types of retail banking services
  • Strong communication skill and presentation skill
  • Having deep understanding with market opportunities and market risk
  • Create persuasive arguments to sell products and services to customers specialized in Current Account, Credit Cards and Home Loan
  • Maintain positive relationships with customers
  • Regularly reach out to potential customers
  • Take care of customer complaints quickly and efficiently
  • Set and maintain sales target goals
  • Communicate with team members regularly
  • Keep up with current sales trends
  • Greet and assist customers
  • Perform other assigned tasks by line manager
Requirements
  • Bachelor Degree in Law, Banking and Finance, Management, Business Administration or related fields
  • Having knowledge in retail banking products
  • Proven experience at least 2 years in retail banking Sales
  • Good knowledge of banking related regulations and laws in Cambodia
16
Senior Officer, Legal
1
Head Office, Phnom Penh
Responsibilities
  • Provide and keep legal update to the management and relevant departments
  • Prepare letter for submit to the regulators for request approval or inform
  • Review all documents but limited to POA, Agreement/contract, policies, procedures/processes and guidelines, TOR, Terms and Conditions and other as required
  • Communicate with lawyers
  • Prepare and support the Trust affairs
  • Fulfill other tasks as required
17
Deputy Manager, Research & Product Development
1
Head Office, Phnom Penh
Responsibilities
  • Strong knowledge of quality control and assurance processes
  • Experience in implementing quality standards and conducting inspections
  • Ability to identify defects and implement corrective actions
  • Experience in monitoring production processes to ensure compliance with quality requirements
  • Collect, analyze, and interpret data and proactively and independently develop strategies to affect future trends.
  • Partner with secondary marketing, project management, and a cross-functional team to research, develop and implement new products, and ensure quality assurance
  • Maintain strong collaboration and communication with the leadership team on roadmap plans and progress
  • Identify the tasks and activities needed to ensure a successful product release and track progress, volume, and delivery for feedback in the team meeting
  • Plan, evaluate, and execute product release according to predetermined objective, scope, timeline, and approval requirement
  • Recognize project hurdles / risks and escalate to the product development team
  • Communicate the vision and collaborate with all related departments: digital technical team, IT team, Card team, Business team to drive development and plan to execution
  • Develop detail product: project requirements/ use cases / user stories for clarity of development scope
  • Enforce on Scrum and Agile development framework across the development team
  • Plan feature release is of quality and on schedule
  • Conduct training to other departments including but not limited to Product Sales and Contact Center
  • Document and maintain effective product backlog and related documentation
  • Collaborate in R&D activities and the creation of proof of concept of all new initiative
  • Analytical and problem-solving skills
  • Excellent attention to detail
  • Strong communication and leadership skills
  • Ability to work in a fast-paced environment
  • Other duties as assigned by the line manager and bank
18
Sr Officer, Research & Product Development
1
Head Office, Phnom Penh
Responsibilities
  • Provide support to project management, and a cross-functional team to research, develop and implement new products
  • Maintain strong collaboration and communication with the leadership team on roadmap plans and progress
  • Plan, evaluate, and execute product release according to predetermined objective, scope, timeline, and approval requirement
  • Communicate the vision and collaborate with all related departments: digital technical team, IT team, retail team, corporate team to drive development and plan to execution
  • Plan feature release is of quality and on schedule
  • Collaborate in R&D activities and the creation of proof of concept of all new initiative
  • Continuous validation & UAT of existing features to ensure platform concerns are highlighted at the right time
  • Building capabilities for future campaigns by timely raising, new profile request, feature change or system enhancement
  • Collaborate in R&D activities and the creation of proof of concept of all new initiatives
  • Ensure all company's written procedures and documents are up to date and valid
  • Ensure all superseded documents and decommissioned documents are removed from share drive and properly archived
  • Attend trainings and meetings as required by the company
  • Complete functional development according to product requirements, and be able to independently complete project module analysis and design
  • Organize development process instructions, interfaces and other materials
  • Participate in project demand analysis and complete the development and joint debugging of functional modules
  • Other duties as assigned by the line manager and bank
19
IT Manager, Card Management System
1
Head Office, Phnom Penh
Responsibilities
  • Communicate with business users to understand the business needs to define project scopes and specifications
  • Implement and maintain the integration with international card schemes such as VISA/Mastercard/NBC CSS/ACS, etc
  • Develop and configure to integrate with 3rd parties’ payment system, including local payment system and international payment gateways
  • Configure and customize Card Management System products and services as business requirement
  • Support daily operation in Card Management System
  • Analyze and troubleshoot issues in Card Management System
  • Fix issues in Card Management System and support testing with related stakeholders
  • Keep monitoring and resolving issues in help desk system
  • Constantly follow up the related stakeholders and vendors for root cause and solution
  • Conduct self-testing on Card Management System solutions before UAT testing
  • Set up the testing, pilot, and production environments
  • Prepare checklists and related documents for subordinates’ execution
  • Implement the solutions in production environment
  • Document the application user guide and provide training to the users
  • Review Card Management System User Profile and Access Rights
  • Deploy Card Management System Security Patches (Application Level)
  • Manage multiple projects simultaneously
  • Any related tasks assigned by supervisor or management from time to time
Requirements
  • Must Have:
  • Bachelor’s degree in Information Technology, Computer Science, or a related field
  • A minimum of 5 years' experience in Card Management Systems, with hands-on experience in at least one card system such as Smart Vista, Way4, Silverlake Omnincard, CardZone, or equivalent
  • Experience in Compass Plus TX Card Management System is a big plus
  • Have good understanding of card lifecycle management process, encompassing all aspects from card issuance to acquiring, including but not limited to account setup, card activation, usage, suspension, and closure
  • Demonstrated expertise in the chargeback process, including a thorough understanding of dispute resolution mechanisms within card management systems
  • Proficiency in managing ATM and POS networks, including transaction processing, hardware troubleshooting, and software updates
  • Proven experience with the implementation, certification, and management of international payment schemes (VISA, MasterCard, JCB, Amex, etc.) and local card schemas
  • Proficient in JAVA Development, with expertise in integration patterns, including synchronous/asynchronous operations, message queuing, and socket programming
  • Solid understanding of integration protocols, notably HTTP, TCP, and SOAP
  • Proficient in application and transport-layer security, including mTLS, TLS, RSA encryption, and key management protocols
  • In-depth knowledge of system and log analysis, configuration management, patching, and personalization systems
  • Solid understanding of IT security practices and compliance requirements, particularly PCI-DSS compliance
  • Good communication skills in Khmer and English, both written and verbal, for effective stakeholder engagement


  • Nice To Have:

  • Experience with cloud services, particularly Amazon Web Services (AWS), and understanding of cloud architecture as it relates to payment systems and data security
  • Additional experience with payment standards or certifications beyond PCI-DSS
  • Knowledge and practical experience with Hardware Security Modules (HSM) in the payment industry
  • Experience in diagnosing and resolving technical issues in ATM and POS systems
  • Experience in e-commerce paymen, QR payment and Payment Gateway
  • Experience in EMVCo standard, including chip card technology, tokenization, and contactless payments
20
Senior Officer, Operational Risk
1
Head Office, Phnom Penh
Responsibilities
  • Maintain the development and implementation of the operational risk management framework
  • Develop and oversee the execution of the RCSA program
  • Oversee the development, testing, and maintenance of the Business Continuity Plan (BCP)
  • Conduct risk assessment of new product development and observation of product UAT testing
  • Design and implement a system for KRI identification, monitoring, and reporting
  • Develop and implement a standardized incident management process
  • Review and maintain operational risk policies and procedures up to date
  • Conduct risk training and awareness sessions for staff
  • Analyze operational risk data and prepare reports for management
  • Stay informed of current trends and best practices in operational risk management
Requirements
  • Bachelor's degree in Finance, Banking and Risk Management or a related field (Master's degree preferred)
  • Minimum 1 years of experience in operational risk management
  • Proven experience in RCSA, BCM, KRI development, and incident management
  • Strong understanding of operational risk frameworks and best practices
  • Excellent communication, analytical, and problem-solving skills
  • Ability to work independently and as part of a team
  • Proficient in MS Office Suite
21
Senior Officer, Market and Liquidity Risk
1
Head Office, Phnom Penh
Responsibilities
  • Provide expert support to the ALCO committee
  • Develop and implement data analysis practices for market and liquidity risk management
  • Identify, monitor, and mitigate liquidity concentration risk
  • Conduct stress tests to assess financial resilience under market volatility (stress scenarios)
  • Maintain the development and implementation of the market and liquidity risk framework
  • Review and maintain market and liquidity risk policies and procedures up to date
  • Analyze and prepare reports for management
  • Stay informed of current trends and best practices in market and liquidity risk management
Requirements
  • Bachelor's degree in Finance, Risk Management, or a related field (Master's degree preferred)
  • Minimum 1 years of experience in market and liquidity risk management or in Finance Department
  • Proven experience in ALCO support, data analysis relevant to market and liquidity risk, and stress testing
  • Strong understanding of market and liquidity risk frameworks and best practices
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills
  • Proficient in MS Office Suite
Position
Post
Officer, Digital System
(Backend and API Developer)
01
Working Station
Toul Kouk Branch, Phnom Penh
Responsibilities
  • Organize and participate the testing, evaluating for the new system
  • Joint develop and implementation related system, backend system development
  • Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
  • Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
  • Executed the checklists and report the task progress to supervisor
  • Support the users including the procedural documentation and relevant reports related system
  • Provide the training if the related system has been implemented
  • Report the task/project progress to supervisor
  • Any related tasks may assign by supervisor or management from time to time.
Requirements
  • Qualification in Information Technology, Computer and Science, Information Security, and other related degrees.
  • At least 2 years of development experience.
  • Experience in backend system development, Spring boot Java
  • Database: MySQL, SQL Server and Oracle
  • Experience in HTML, Java, XML, JSON, RESTfull API ..etc.
  • Experience in resolving issue in term of technical support and document preparation for future reference.
  • Good knowledge in both written & spoken English
  • Flexible and willing to learn.
  • Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill.
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Position
Post
Senior Officer, Technology
Security & Governance
01
Working Station
Tuol Kouk Branch, Phnom Penh
Responsibilities
  • Assist line manager to develop and enhance up to date Digital and IT security policy, standards operation procedure
  • To ensure procedure of each security controls are implemented and managed
  • Report and escalate based on principles and rules of policies and standards
  • Create and manage risk register and work with various teams on ongoing basis to guide the on mitigation
  • Communicate between IT and internal/external audit on required assessments
  • Review on IT change management and privilege user access controls
  • Perform regular IT security reviews and produce IT assurance and compliance status reports
  • Document any security breaches and assess their damage
  • Promote cyber security awareness posture at all levels of management and employees by maintaining and developing a positive culture of compliance against IT security policy, industry standards and regulations
  • Build a strong collaborative relationship with other stakeholders who support your duties.
Requirements
  • Bachelor’s degree or equivalent on Computer Science, Cybersecurity or Information Technology
  • 2 years experienced in IT security management, cybersecurity or IT Audit in financial services
  • Knowledge of IT Risk and Governance is preferred
  • Knowledge of COBIT, NIST, PCI DSS, or ISO27001
  • One or more of the relevant IT security certifications will be preferred, these may include Security+, CySA+, CCNA, COBIT or ITIL -etc.
  • Good in analytical skills
  • Good verbal and written English skills to present to department lead and management.
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Position
Post
Officer, Digital Support
01
Working Station
Tuol Kouk Branch, Phnom Penh
Responsibilities
  • Support on card production and maintenance process to ensure all cards/request are delivered follow the SLA without error
  • Support as operations on digital products such as: Mastercard Debit and Credit, Mobile App, Bill Payment, BAKONG Payment, Fast Payment, CSS etc.
  • Monitor and review on daily operation and recommend for improvements
  • Monitoring on disputes and issues raised by relevant team to ensure that all dispute/issue are responded back on timely manner with good quality
  • Assist on reporting & reconciliation of digital products transactions such as Mobile Banking, Internet Banking, and Card Products (ATM, POS, VISA, Master Card)
  • Assist on monitoring the settlement from relevant card scheme /digital products to make sure settlement is accurately
  • Manage and consolidate of NBC/Management monthly report, quarterly and semester reports
  • Assist and supports digital product and testing activity
  • Any related tasks may assign by supervisor or management from time to time.
Requirements
  • Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
  • Experience of T24 Core Banking System and Compass Plus system preferred
  • At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
  • Able to work as teamwork and complete project deadline
  • Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
  • Ability to identify the issue and provide solution quickly
  • Ability to be quick learner and good teamwork, commitment
  • High degree of self-motivation and excellent interpersonal skills
  • Good at English and computer literation.
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Position
Post
Senior Manager/Manager, Relationship Management-Lending
07
Working Station
Head Office, Phnom Penh
Responsibilities
  • Setting up and lead credit department properly to achieve target set by management
  • Establish new and review existing credit policies, guideline and procedures
  • Clean up loan document and NPL loan
  • Clear non-compliance loan
  • Setting up and support credit card product
  • Approve loans within specified limits and refer loan applications outside those limits to management for approval
  • Meet with applicants to obtain information for loan applications and to answer questions about the process
  • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
  • Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
  • Obtain and compile copies of loan applicants' credit histories (CBC, NBC Report), corporate financial statements, and other financial information
  • Review and update credit and loan files
  • Review loan agreements to ensure that they are complete and accurate according to policy
  • Compute payment schedules
  • Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs
  • Submit applications to credit analysts for verification and recommendation
  • Handle customer complaints and take appropriate action to resolve them
  • Work with clients to identify their financial goals and to find ways of reaching those goals
  • Confer with underwriters to aid in resolving mortgage application problems
  • Negotiate payment arrangements with customers who have delinquent loans
  • Market bank products to individuals and firms, promoting bank services that may meet customers' needs
  • Supervise loan personnel
  • Set credit policies, credit lines, procedures and standards in conjunction with senior managers
  • Provide special services such as investment banking for clients with more specialized needs
  • Analyze potential loan markets and develop referral networks in order to locate prospects for loans
  • Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
  • Arrange for maintenance and liquidation of delinquent properties
  • Interview, hire, and train new employees
  • Petition courts to transfer titles and deeds of collateral to banks
  • Other duties as assigned by the line manager and bank.
Requirements
  • Degree in Finance and Banking, Business or any related discipline
  • Up to 5 years in management and leadership skill
  • High Commitment, willing to achieve assigned target
  • Effective presentation and communication skills, good at social-networking
  • Able to interact confidently at all levels
  • Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
  • Must be willing to travel and possess own transport
  • Ability to propose, plan and execute marketing strategies
  • Articulate with strong writing skill in English and Khmer
  • Literate in Microsoft software.
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Position
Post
Deputy Manager/Officer, Relationship Management-Lending
15
Working Station
Head Office, Phnom Penh
Responsibilities
  • Meet and collect information from customers for loan applications
  • Visiting the collateral, business place and workplace, etc., for ensuring the applications are applicable before providing the loans
  • Collecting and analyzing the needed financial documentation and assessing the clients' creditworthiness
  • Develop and generate sales opportunities with both new and existing customers
  • Identifying and developing new commercial loan relationships
  • Structuring loan terms and conditions that meet the client’s needs and the Bank’s lending guidelines
  • Managing a commercial loan portfolio for adherence to loan terms and conditions including, but limited to the timely receipt of required financial information, covenant compliance and annual reviews
  • Handle customer complaints and take appropriate action to resolve them
  • Reviewing documentation and working with Bank personnel or Bank Counsel to ensure loan documentation is prepared in accordance with loan approval
  • Monitoring loan repayment activities and taking necessary action to collect from past-due accounts
  • Ensuring that loan applications are in line with the company's financial policies, as well as state laws and regulations
  • Other duties as assigned by the line manager and bank.
Requirements
  • Degree in Finance and Banking, Business or any related discipline
  • Minimum 2 to 4 years relevant working experience with commercial bank
  • High Commitment, willing to achieve assigned target
  • Effective presentation and communication skills, good at social-networking
  • Able to interact confidently at all levels
  • Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
  • Must be willing to travel and possess own transport
  • Ability to propose, plan and execute marketing strategies
  • Articulate with strong writing skill in English and Khmer
  • Literate in Microsoft software.
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Position
Post
Assistance, Digital Support
01
Working Station
Tuol Kouk Branch, Phnom Penh
Responsibilities
  • Collect and follow-up all card applications from all respective branch to process card issuance and distribute those cards on timely manner
  • Verify information for card application according to internal process to prevent any fraud as well as to strengthen compliance
  • Provide card maintenance services (close card, re-issue/replacement, update information...) upon receive request from all respective branch
  • Manage and prepare card application form in filling folder and scan the soft copy upload is system
  • Properly keep, store, and manage stock control of card materials to avoid any losses or damage of the materials
  • Assist and supports digital product testing activity and project implementation
  • Monitor and review on daily operation and recommend for improvements
  • Resolve and supports on cards issues and rescues accounts delinquency, and maintain good customer service in timely manner
  • Assist on manage and establishment procedure and guideline for digital products services
  • Assist on prepare Management report, NBC monthly report, quarterly and semester reports
  • Any related tasks may assign by supervisor or management from time to time.
Requirements
  • Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
  • Experience of T24 Core Banking System and Compass Plus system preferred
  • At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
  • Able to work as teamwork and complete project deadline
  • Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
  • Ability to identify the issue and provide solution quickly
  • Ability to be quick learner and good teamwork, commitment
  • High degree of self-motivation and excellent interpersonal skills
  • Good at English and computer literation.
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Position
Post
Officer, Customer Care Center
06
Working Station
Head Office, Phnom Penh
Responsibilities
  • Conduct outbound and inbound sale activities through general query, product and services information, complaints resolution, and account information
  • Conduct real-time transaction monitoring and call follow-up, inform and verify with accountholder for new transaction and suspicious transaction
  • Identify and investigate the methods and processes used in fraudulent activities
  • Resole or escalate customer compliant, depute transaction, account maintenance and other financial activity as necessary following the care center procedure
  • Recommend to senior level any rules that help to prevent any fraudulent activities
  • Tracking weekly, monthly, quarterly, yearly report as require from management
  • Monitor the related system and ATM screen, CCTV connection to ensure system is working properly and alert to responsible people for their further action
  • Process card transaction and cancel authorization as requested by accountholder
  • Participant system testing and evaluation to ensure system is working as expected and valued as it is
  • Other tasks will be assigned by management from time to time.
Requirements
  • High School Diploma or bachelor’s degree in finance, banking, accounting, or any relevant field
  • Obtain at least 1 year of working experience in customer service
  • Possess good sales, customer service, and computer skills
  • Be Flexible and patience
  • Be able to work effectively in a team environment
  • Good oral and written communication skills in English & Khmer
  • Ability to read/write Chinese would be a plus
  • Switch Working time
  • Day off rotation.
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Position
Post
Officer, Core Banking System
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Support daily to branch users
  • Maintain user and access role in system
  • Analyze business requirements to define possibility of the system
  • Maintain and enhance on the current functionalities of the core banking system as well as bugs fix
  • Identify the root cause of each issue, testing and solving in the system
  • Develop reports as per business needs
  • Any related tasks assigned by supervisor or management from time to time.
Requirements
  • Bachelor degree in IT or related fields
  • 1 years of experiences in Banking Sector
  • Experience in Oracle with xml data (T24 database) is a plus
  • Experiences of in-house applications development is a plus
  • A strong desire to work in a team
  • High initiative, commitment, good communication, and problem solving skills
  • Computer literacy and English language proficiency.
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Position
Post
Officer, Digital Services
and Authorization Support
(Day/Midnight Shift)
03
Working Station
Tuol Kouk Branch, Phnom Penh
Responsibilities
  • Conduct 24/7 responsive real-time monitoring of Mastercard transactions using the card monitoring system to identify suspicious or fraudulent activities
  • Proactively contact cardholders to inform and verify suspicious or fraudulent transactions, ensuring timely action is taken to minimize risks
  • Communicate with cardholders to provide preventive measures and educate them on best practices to protect the safety of using their cards online and prevent fraudulent activities
  • Oversee fraud detection, prevention, and control initiatives, working closely with the fraud prevention team to develop and implement strategies that minimize fraud risks
  • Provide regular reports on card monitoring activities, fraud incidents, and trends to management and relevant stakeholders, including daily, weekly, monthly, quarterly, and yearly reports
  • Provide support and maintenance for Mastercard, mobile banking services, CIB users, Bakong registration/maintenance, and account maintenance based on requests received from the customer care center team
  • Provide assistance and support to the customer care center team in directing and operating digital services, resolving issues, and addressing inquiries related to digital banking and cards
  • Monitor disputes and ensure timely and effective resolution, collaborating with relevant teams and stakeholders to address and resolve issues
  • Resolve customer problems promptly and efficiently, ensuring their satisfaction with our services and maintaining high levels of customer happiness
  • Collaborate with cross-functional teams to develop and implement digital banking solutions, including mobile banking apps, to enhance the overall customer experience and security
  • Monitor ATM screens and CCTV connections to ensure the proper functioning of the system, promptly alerting responsible personnel of any issues
  • Support tasks assigned by the line manager.
Requirements
  • Bachelor's degree in a relevant field (e.g., Business, Finance, banking) or equivalent work experience
  • Previous experience in digital banking, transaction monitoring, or authorization roles of at least 1 year or more
  • Familiarity with transaction monitoring systems and tools
  • Strong problem-solving skills and ability to make informed decisions based on investigation findings
  • Ability to work independently and efficiently manage time and priorities
  • Proficiency in using relevant software applications and systems
  • Be Flexible and patient and be able to work effectively in a team environment
  • Good oral and written communication skills in English & Khmer
  • Ability to read/write Chinese would be a plus
  • Switch Working time and Day off rotation.
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Position
Post
Senior Officer,
Graphic Designer
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Transferring content ideas to be visual storytelling that engages, informs, and inspires (in both print and electronic media);
  • Designing and consulting the company’s POS collaterals (brochures, leaflets, boxes, cards, banners, etc.);
  • Editing compelling short & simple social videos (basic requirements); 
  • To propose/layout our product landing pages, blog pages, website key visual, etc.; on Figma
  • Collaborating with Brand team to brainstorm and conceptualize visually appealing concepts;
  • Understanding and applying brand guidelines, ensuring all the visual styles, tone, and moods will follow brand direction;
  • Identifying flaws and proposing solutions that improve design capabilities;
  • Assisting in preparing the creative brief. Working with vendors, such as storyboarding, art directing, key visual development, etc.;
  • Organizing and managing digital assets, ensuring easy accessibility for the team;
  • Be involved in meetings to discuss concepts and ideas for design layouts, colors, images and other matters concerning overall graphic design;
  • Project management by coordinating with internal (marketing, Biz Units) and external parties (outside agencies, printers);
  • Stay up-to-date with industry trends and technologies to continually improve and adapt creative processes.
Requirements
  • An association or bachelor’s degree in graphic design or related field;
  • An association or bachelor’s degree in graphic design or related field; Minimum 3 year’s experiences as a Designer/ Video Editor;
  • Good at English and Khmer language; 
  • Proficiency in editing tools such as Adobe illustrator, In-Design, After Effects, Capcut, Premiere Pro and Photoshop; Figma
  • Experience in printing marketing materials is a plus (flyers, brochures, cards, booklets, etc.);
  • A strong portfolio showcasing your graphic design and motion graphics work;
  • Creativity mindset with a “Can-do” attitude and open to feedbacks; 
  • Ability to work in a Diversity & Inclusion team environment;
  • Excellent communication and teamwork skills.
  • The bank will provide Macbook and other working accessories (hub, bag, book, etc.)
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Position
Post
Senior Business Marketing Executive
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • We are seeking a highly skilled and experienced Senior Brand Executive to join our dynamic marketing team. The ideal candidate should have a minimum of 4-5 years of experience in brand management, with a proven track record of developing and implementing successful brand strategies. The successful candidate will play a pivotal role in shaping and implementing the bank's brand strategy, ensuring consistency, relevance, and differentiation in a competitive market landscape. This position requires a deep understanding of banking products, consumer behavior, and industry regulations, as well as exceptional leadership and communication skills.

  • Develop and execute comprehensive brand strategies tailored to the banking sector, encompassing both retail and corporate banking segments.
  • Conduct thorough market research and analysis to identify key consumer insights, market trends, and competitive dynamics.
  • Collaborate closely with cross-functional teams including business marketing, product development, compliance, operation, and customer experience to ensure alignment and consistency in brand messaging and positioning.
  • Lead the development of compelling brand messaging, creative assets, and marketing campaigns that resonate with target audiences and drive brand awareness, consideration, and loyalty.
  • Manage brand budgets effectively, allocating resources strategically to maximize ROI and achieve business objectives.
  • Monitor and evaluate brand performance using relevant KPIs and metrics, leveraging data insights to optimize brand strategies and tactics.
  • Stay abreast of industry developments, regulatory changes, and emerging trends in banking and finance, identifying opportunities and threats to the brand.
Requirements
  • Bachelor's degree or higher in Marketing, PR, or related field.
  • At least 4-5 years of experience in branding, preferably in the banking or financial services industry. Experience with foreign banking, foreign financial brand execution is a plus.
  • Good English speaking and writing.
  • Proven track record of developing and executing successful brand strategies that drive business growth and customer engagement.
  • Deep understanding of banking products, services, and customer segments, as well as regulatory requirements and compliance standards.
  • Creative thinker with a passion for branding and storytelling, able to translate brand values into compelling narratives and visual assets.
  • Strong analytical skills with the ability to interpret data, conduct market research, and derive actionable insights.
  • Proven track record of developing and executing successful marketing campaigns.
  • Adaptable, open-minded, and possesses strong interpersonal skills.
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Position
Post
Senior Brand & Communication Executive
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • We are seeking a highly skilled and experienced Senior Brand & Communication Executive to join our dynamic marketing team. The ideal candidate should have a minimum of 4-5 years of experience in brand & communication management, with a proven track record of developing and implementing successful brand & communication strategies. The successful candidate will play a pivotal role in shaping and implementing the bank's brand strategy, ensuring consistency, relevance, and differentiation in a competitive market landscape. This position requires a deep understanding of banking products, consumer behavior, and industry regulations, as well as exceptional leadership and communication skills.


    1. Brand Strategist 70%

  • Brand development: Develop and execute comprehensive brand strategies tailored to the banking sector, encompassing both retail and corporate banking segments.
  • Conduct thorough market research and analysis to identify key consumer insights, market trends, and competitive dynamics.
  • Brand compliance: Collaborate closely with cross-functional teams including business marketing, product development, compliance, operation, and customer experience to ensure alignment and consistency in brand messaging and positioning.
  • Marketing campaign development & execution: Lead the development of compelling brand messaging, creative assets, and marketing campaigns that resonate with target audiences and drive brand awareness, consideration, and loyalty.
  • Branded content direction development for social content calendar for quarterly and annually
  • Manage brand budget effectively, allocating resources strategically to maximize ROI and achieve business objectives.
  • Monitor and evaluate brand performance using relevant KPIs and metrics, leveraging data insights to optimize brand strategies and tactics.
  • Stay abreast of industry developments, regulatory changes, and emerging trends in banking and finance, identifying opportunities and threats to the brand.

    2. PR & Communications 30%

  • Responsible for implementing internal and external communication to banking stakeholders.
  • Wide network with media agents, local news, journalist is advantageous.
  • Reputation management – 2nd layer of media handling and crisis management.
Requirements
  • Bachelor's degree or higher in Marketing, PR, or related field.
  • At least 4-5 years of experience in branding, preferably in the banking or financial services industry. Experience with foreign banking, foreign financial brand execution is a plus.
  • Good English speaking and writing.
  • Proven track record of developing and executing successful brand strategies that drive business growth and customer engagement.
  • Deep understanding of banking products, services, and customer segments, as well as regulatory requirements and compliance standards.
  • Creative thinker with a passion for branding and storytelling, able to translate brand values into compelling narratives and visual assets.
  • Strong analytical skills with the ability to interpret data, conduct market research, and derive actionable insights.
  • Proven track record of developing and executing successful marketing campaigns.
  • Adaptable, open-minded, and possesses strong interpersonal skills.
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Position
Post
Business Marketing
Executive - CA / Payroll / KHQR
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • As a Business Marketing Executive, you will play a crucial role in developing and executing marketing strategies to promote our products effectively. You will collaborate closely with the Retail Product Team to create comprehensive product marketing plans on a quarterly and seasonal basis. Additionally, you will conduct market research to identify consumer trends and preferences, ensuring that our promotional efforts are targeted and effective.

    1. Product Marketing Development (60%):

  • Collaborate with the Retail product team to formulate comprehensive product marketing plans on a quarterly and seasonal basis for CA (Current Accounts), Payroll, and KHQR (Key Human Resources and Quality Reports) products.
  • Conduct market research to identify consumer trends and preferences, informing product marketing strategies.
  • Develop and execute promotional campaigns and product offers to attract target customers.
  • Create compelling marketing collateral and offers to drive product awareness and sales.
  • Prepare business cases with P&L analysis to evaluate the potential impact of marketing initiatives.
  • Act as the product owner, taking ownership of product marketing strategies and outcomes
  • Others tasks as assigned by line manager.

    2. Campaign Execution (40%):

  • Coordinate with the Marcom Service Delivery team to deploy promotional campaigns successfully, ensuring alignment with KPI commitments.
  • Manage paperwork processing in compliance with banking regulations and internal policies.
  • Conduct product training sessions for all branches before campaign kick-off, ensuring that staff are equipped with the necessary knowledge and resources to promote products effectively.
Requirements
  • Bachelor's Degree and above, from 3-5 years of experience in Banking/Financial Institutions, Fintech, Ecommerce. Experience with CA/Payroll/KHQR/B2B Marketing is advantageous.
  • Demonstrated strong communication and stakeholder management skills, with a proven track record of effectively conveying ideas/messages to individuals at various levels and backgrounds.
  • Proficient in data analytical skills and converting into business insights and actions.
  • Data-driven and motivated, able to work in a fast-paced environment.
  • Strong ownership, commitment, accountability, and responsibility for business objectives.
  • Enable to work under pressure.
  • Adaptable, open-minded, and possesses strong interpersonal skills.
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Position
Post
Business Marketing
Executive – Card/ Lending
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • As a Business Marketing Executive, you will play a crucial role in developing and executing marketing strategies to promote our products effectively. You will collaborate closely with the Retail Product Team to create comprehensive product marketing plans on a quarterly and seasonal basis. Additionally, you will conduct market research to identify consumer trends and preferences, ensuring that our promotional efforts are targeted and effective.

    1. Product Marketing Development (60%):

  • Develop and execute product marketing plans in collaboration with the Retail product team, focusing on quarterly and seasonal objectives.
  • Conduct market research to understand customer needs, preferences, and industry trends related to card and lending products.
  • Develop promotional strategies and offers to drive customer acquisition and retention for card and lending products.
  • Create compelling marketing materials and campaigns to effectively communicate product features and benefits to target customers.
  • Prepare business cases with P&L analysis to evaluate the financial viability of product marketing initiatives.
  • Act as the product owner for card and lending products, taking ownership of product development and marketing strategies

    2. Campaign Execution (40%):

  • Coordinate with the Marketing teams and cross-functional departments to deploy marketing campaigns successfully, ensuring alignment with KPIs and business goals.
  • Ensure compliance with banking regulations and internal policies when processing paperwork related to marketing campaigns.
  • Conduct product / promotion training sessions for all branches to educate staff on new products before campaign kick-off.
Requirements
  • Bachelor's degree or higher in Marketing, Business, or related field.
  • At least 3-5 years of experience in product marketing, preferably in the banking or financial services industry. Experience with card and lending products is advantageous.
  • Proficient in data analytical skills and converting into business insights and actions.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Proven track record of developing and executing successful marketing campaigns.
  • Data-driven and motivated, able to work in a fast-paced environment.
  • Strong ownership, commitment, accountability, and responsibility for business objectives.
  • Enable to work under pressure.
  • Adaptable, open-minded, and possesses strong interpersonal skills.
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Position
Post
Senior Officer, Branch Sales
01
Working Station
Sihanoukville Branch
Responsibilities
  • Having knowledge of all types of retail banking services
  • Strong communication skill and presentation skill
  • Having deep understanding with market opportunities and market risk
  • Create persuasive arguments to sell products and services to customers specialized in Current Account, Credit Cards and Home Loan
  • Maintain positive relationships with customers
  • Regularly reach out to potential customers
  • Take care of customer complaints quickly and efficiently
  • Set and maintain sales target goals
  • Communicate with team members regularly
  • Keep up with current sales trends
  • Greet and assist customers
  • Perform other assigned tasks by line manager
Requirements
  • Bachelor Degree in Law, Banking and Finance, Management, Business Administration or related fields
  • Having knowledge in retail banking products
  • Proven experience at least 2 years in retail banking Sales
  • Good knowledge of banking related regulations and laws in Cambodia
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Position
Post
Senior Officer, Legal
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Provide and keep legal update to the management and relevant departments
  • Prepare letter for submit to the regulators for request approval or inform
  • Review all documents but limited to POA, Agreement/contract, policies, procedures/processes and guidelines, TOR, Terms and Conditions and other as required
  • Communicate with lawyers
  • Prepare and support the Trust affairs
  • Fulfill other tasks as required
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Position
Post
Deputy Manager, Research & Product Development
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Strong knowledge of quality control and assurance processes
  • Experience in implementing quality standards and conducting inspections
  • Ability to identify defects and implement corrective actions
  • Experience in monitoring production processes to ensure compliance with quality requirements
  • Collect, analyze, and interpret data and proactively and independently develop strategies to affect future trends.
  • Partner with secondary marketing, project management, and a cross-functional team to research, develop and implement new products, and ensure quality assurance
  • Maintain strong collaboration and communication with the leadership team on roadmap plans and progress
  • Identify the tasks and activities needed to ensure a successful product release and track progress, volume, and delivery for feedback in the team meeting
  • Plan, evaluate, and execute product release according to predetermined objective, scope, timeline, and approval requirement
  • Recognize project hurdles / risks and escalate to the product development team
  • Communicate the vision and collaborate with all related departments: digital technical team, IT team, Card team, Business team to drive development and plan to execution
  • Develop detail product: project requirements/ use cases / user stories for clarity of development scope
  • Enforce on Scrum and Agile development framework across the development team
  • Plan feature release is of quality and on schedule
  • Conduct training to other departments including but not limited to Product Sales and Contact Center
  • Document and maintain effective product backlog and related documentation
  • Collaborate in R&D activities and the creation of proof of concept of all new initiative
  • Analytical and problem-solving skills
  • Excellent attention to detail
  • Strong communication and leadership skills
  • Ability to work in a fast-paced environment
  • Other duties as assigned by the line manager and bank
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Position
Post
Sr Officer, Research & Product Development
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Provide support to project management, and a cross-functional team to research, develop and implement new products
  • Maintain strong collaboration and communication with the leadership team on roadmap plans and progress
  • Plan, evaluate, and execute product release according to predetermined objective, scope, timeline, and approval requirement
  • Communicate the vision and collaborate with all related departments: digital technical team, IT team, retail team, corporate team to drive development and plan to execution
  • Plan feature release is of quality and on schedule
  • Collaborate in R&D activities and the creation of proof of concept of all new initiative
  • Continuous validation & UAT of existing features to ensure platform concerns are highlighted at the right time
  • Building capabilities for future campaigns by timely raising, new profile request, feature change or system enhancement
  • Collaborate in R&D activities and the creation of proof of concept of all new initiatives
  • Ensure all company's written procedures and documents are up to date and valid
  • Ensure all superseded documents and decommissioned documents are removed from share drive and properly archived
  • Attend trainings and meetings as required by the company
  • Complete functional development according to product requirements, and be able to independently complete project module analysis and design
  • Organize development process instructions, interfaces and other materials
  • Participate in project demand analysis and complete the development and joint debugging of functional modules
  • Other duties as assigned by the line manager and bank
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Position
Post
IT Manager, Card Management System
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Communicate with business users to understand the business needs to define project scopes and specifications
  • Implement and maintain the integration with international card schemes such as VISA/Mastercard/NBC CSS/ACS, etc
  • Develop and configure to integrate with 3rd parties’ payment system, including local payment system and international payment gateways
  • Configure and customize Card Management System products and services as business requirement
  • Support daily operation in Card Management System
  • Analyze and troubleshoot issues in Card Management System
  • Fix issues in Card Management System and support testing with related stakeholders
  • Keep monitoring and resolving issues in help desk system
  • Constantly follow up the related stakeholders and vendors for root cause and solution
  • Conduct self-testing on Card Management System solutions before UAT testing
  • Set up the testing, pilot, and production environments
  • Prepare checklists and related documents for subordinates’ execution
  • Implement the solutions in production environment
  • Document the application user guide and provide training to the users
  • Review Card Management System User Profile and Access Rights
  • Deploy Card Management System Security Patches (Application Level)
  • Manage multiple projects simultaneously
  • Any related tasks assigned by supervisor or management from time to time
Requirements
  • Must Have:
  • Bachelor’s degree in Information Technology, Computer Science, or a related field
  • A minimum of 5 years' experience in Card Management Systems, with hands-on experience in at least one card system such as Smart Vista, Way4, Silverlake Omnincard, CardZone, or equivalent
  • Experience in Compass Plus TX Card Management System is a big plus
  • Have good understanding of card lifecycle management process, encompassing all aspects from card issuance to acquiring, including but not limited to account setup, card activation, usage, suspension, and closure
  • Demonstrated expertise in the chargeback process, including a thorough understanding of dispute resolution mechanisms within card management systems
  • Proficiency in managing ATM and POS networks, including transaction processing, hardware troubleshooting, and software updates
  • Proven experience with the implementation, certification, and management of international payment schemes (VISA, MasterCard, JCB, Amex, etc.) and local card schemas
  • Proficient in JAVA Development, with expertise in integration patterns, including synchronous/asynchronous operations, message queuing, and socket programming
  • Solid understanding of integration protocols, notably HTTP, TCP, and SOAP
  • Proficient in application and transport-layer security, including mTLS, TLS, RSA encryption, and key management protocols
  • In-depth knowledge of system and log analysis, configuration management, patching, and personalization systems
  • Solid understanding of IT security practices and compliance requirements, particularly PCI-DSS compliance
  • Good communication skills in Khmer and English, both written and verbal, for effective stakeholder engagement


  • Nice To Have:

  • Experience with cloud services, particularly Amazon Web Services (AWS), and understanding of cloud architecture as it relates to payment systems and data security
  • Additional experience with payment standards or certifications beyond PCI-DSS
  • Knowledge and practical experience with Hardware Security Modules (HSM) in the payment industry
  • Experience in diagnosing and resolving technical issues in ATM and POS systems
  • Experience in e-commerce paymen, QR payment and Payment Gateway
  • Experience in EMVCo standard, including chip card technology, tokenization, and contactless payments
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Position
Post
Senior Officer, Operational Risk
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Maintain the development and implementation of the operational risk management framework
  • Develop and oversee the execution of the RCSA program
  • Oversee the development, testing, and maintenance of the Business Continuity Plan (BCP)
  • Conduct risk assessment of new product development and observation of product UAT testing
  • Design and implement a system for KRI identification, monitoring, and reporting
  • Develop and implement a standardized incident management process
  • Review and maintain operational risk policies and procedures up to date
  • Conduct risk training and awareness sessions for staff
  • Analyze operational risk data and prepare reports for management
  • Stay informed of current trends and best practices in operational risk management
Requirements
  • Bachelor's degree in Finance, Banking and Risk Management or a related field (Master's degree preferred)
  • Minimum 1 years of experience in operational risk management
  • Proven experience in RCSA, BCM, KRI development, and incident management
  • Strong understanding of operational risk frameworks and best practices
  • Excellent communication, analytical, and problem-solving skills
  • Ability to work independently and as part of a team
  • Proficient in MS Office Suite
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Position
Post
Senior Officer, Market and Liquidity Risk
01
Working Station
Head Office, Phnom Penh
Responsibilities
  • Provide expert support to the ALCO committee
  • Develop and implement data analysis practices for market and liquidity risk management
  • Identify, monitor, and mitigate liquidity concentration risk
  • Conduct stress tests to assess financial resilience under market volatility (stress scenarios)
  • Maintain the development and implementation of the market and liquidity risk framework
  • Review and maintain market and liquidity risk policies and procedures up to date
  • Analyze and prepare reports for management
  • Stay informed of current trends and best practices in market and liquidity risk management
Requirements
  • Bachelor's degree in Finance, Risk Management, or a related field (Master's degree preferred)
  • Minimum 1 years of experience in market and liquidity risk management or in Finance Department
  • Proven experience in ALCO support, data analysis relevant to market and liquidity risk, and stress testing
  • Strong understanding of market and liquidity risk frameworks and best practices
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills
  • Proficient in MS Office Suite
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