Careers

Drawing on our 30 years of experience in the region, we believe that we can become Cambodia’s number one preferred and trusted bank. If you want to work in a collaborative environment with abundant opportunities and your desire is to progress, you might be just what we’re looking for. Join us for a chance to shape the future of the Cambodian banking industry today.

Please see below a list of job titles we are currently hiring, as well as the closing dates for your reference. Even if your desired position is not listed in the current openings, please don’t hesitate to send your application, for we may find a suitable place for your qualifications and experience on our growing team.

No.

Position

Post

Working Station

Senior Officer, Talent Acquisition

Head Office

Responsibilities

Assist and work with hiring manager on manpower planning
Plan and execute talent acquisition strategies, such as employer branding initiative, build talent pipelines for potential applicants
Create and implement end-to-end hiring processes to ensure a positive experience for candidates
Ensure all hiring follow the bank internal policies and proceedure
Source, shortlist, interview and evaluate candidates and recommend for hiring
Build close relationships with hiring managers to ensure clear expectations for candidates and interviewers
Keep track of candidates interview feedback
Conduct periodical salary benchmark with competitors in the market
Ensure all positions created and hired have an up-to date job description
Plan and participate in career talk / event or career fairs
Prepare supporting document and participate with peer review / internal and external audit
Work closely with learning and development team on planning new employee on-boarding and new employee orientation program
Work closely with HR operations team to ensure smooth and excellent new employee on-boarding experience
Perform other duties assigned

Requirements

Bachelor Degree in Law, Banking and Finance, Management, Business Administration or related fields
Proven knowledge and experience on interview, assessment and evaluate candidates’ competency through the interview
Proficient in MS Office and recruitment too
Excellent communication and negotiation skills; sharp business acumen
Ability to build rapport with hiring managers and candidates
Good command of English both writing and speaking

Manager, Market and Liquidity Risk

Head Office

Responsibilities

1. Strategic Leadership:
Oversee the overall market and liquidity risk management strategy for the Bank.
Develop and implement a comprehensive risk framework aligned with regulatory requirements and industry best practices.
Foster a culture of risk awareness and accountability within the Bank.
2. ALCO Committee Support:
Provide expert advice and guidance to the ALCO committee on market and liquidity risk matters.
Ensure that the committee's decisions are aligned with the Bank's risk appetite and regulatory requirements.
3. Data Analysis and Risk Management:
Develop and implement advanced data analysis techniques to identify, monitor, and mitigate market and liquidity risks.
Conduct in-depth analysis of market trends, economic indicators, and stress scenarios to assess the Bank's risk exposure.
4. Liquidity Risk Management:
Identify and manage liquidity concentration risks to ensure the Bank's ability to meet its funding needs.
Develop and implement effective liquidity risk management policies and procedures.
5. Stress Testing and Financial Resilience:
Conduct regular stress tests to assess the Bank's financial resilience under various market volatility scenarios.
Develop and implement contingency plans to mitigate the impact of adverse events.
6. Risk Framework and Policy Maintenance:
Oversee the development and implementation of the market and liquidity risk framework.
Ensure that risk policies and procedures are up-to-date and aligned with regulatory requirements.
7. Reporting and Analysis:
Prepare comprehensive reports on market and liquidity risk for management and regulatory authorities.
Analyze risk metrics and identify trends to inform strategic decision-making.
8. Professional Development:
Stay informed of current trends, regulatory developments, and best practices in market and liquidity risk management.
Foster a culture of continuous learning and development within the team.

Requirements

Bachelor's degree in Finance, Risk Management, or a related field (Master's degree preferred).
Minimum 1 years of experience in market and liquidity risk management or in Finance Department.
Proven experience in ALCO support, data analysis relevant to market and liquidity risk, and stress testing.
Strong understanding of market and liquidity risk frameworks and best practices.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Proficient in MS Office Suite.

Manager, Digital Marketing

Head Office

Responsibilities

A. Campaign Management and Optimization:
Oversee strategies for SEM (Google Ads), Social Media Advertising (Facebook, LinkedIn), Display & Video (YouTube, Tiktok), Native, and Affiliate Marketing.
Lead efforts to design, build, test, and report on on-site conversion rate optimization (CRO) and personalization activities.
Ensure SEO best practices are integrated into content and technical frameworks to maximize organic traffic.
Develop and execute email marketing campaigns via Marketing Cloud, including design, segmentation, A/B testing, and performance analysis to drive engagement and conversions.
Manage website content update and performance, ensuring seamless functionality, optimized user experience, and alignment with marketing campaigns.
B. Analytics and Performance Monitoring:
Use and manage advanced digital analytics platforms, including but not limited to Google Analytics, Google Search Console, Microsoft Clarity.
Monitor and analyze website metrics to ensure optimal performance and user engagement.
Track and analyze campaign performance to provide actionable insights and improve ROI.
Develop and present performance reports to senior management, highlighting key trends and actionable recommendations.
C. Innovation and Strategic Vision:
Understand and anticipate industry trends, integrating emerging technologies into marketing strategies.
Collaborate with internal teams to drive innovation in digital marketing, exploring opportunities for automation and enhanced targeting.
Continuously refine strategies by asking “why, what, and how,” challenging assumptions, and exploring new approaches.
Identify opportunities to leverage email automation and personalization to improve customer journeys.
D. Digital Marketing Leadership
Develop and implement comprehensive digital marketing strategies aligned with business objectives.
Lead cross-functional collaboration to ensure seamless execution of campaigns across all digital touchpoints.
Act as a mentor to team members, fostering professional growth and innovation.
Monitor industry trends and emerging technologies to ensure the organization remains competitive.
Champion a customer-centric mindset, ensuring all initiatives address customer needs and preferences.

Requirements

At least 5 years of senior-level experience, managing teams and vendor collaborations. Digital marketing or digital performance experience at a management level in the finance industry is preferred.
Proven experience in successfully managing and executing cross-channel digital advertising campaigns.
Competent understanding of digital advertising strategies, including SEM, Social Media, Display, Video, Native, and Affiliates.
Experience with on-site CRO and SEO strategies.
Proficiency in analytics platforms such as Google Analytics, Adobe Analytics, and related tools.
Familiarity with social media advertising platforms (Facebook, LinkedIn, Tiktok), content management platforms (WordPress), and CRM/email marketing platform (Salesforce/Marketing Cloud). Experience with HTML editing is an advantage.
Understanding of industry trends and emerging technologies.
Strong organizational, communication, and interpersonal skills.
Curious, innovative, and customer-focused approach.
Ability to thrive in a fast-paced environment and meet tight deadlines.

Senior Officer, Business Marketing Intelligence

Head Office

Responsibilities

Market Research & Insights (50%):
A.1. Conduct deep-dive market research including product analysis, product marketing, customer needs, industry shifts, and landscapes.
Analysis: This requires conducting in-depth market research, including evaluating current product marketing strategies, product analysis, and customer needs. Additionally, identifying industry shifts and market context is crucial.
Objective: To build a comprehensive understanding of the current market and future development trends.
A.2. Monitor marketing activities within the industry, pricing trends, and emerging market dynamics.
Analysis: This involves monitoring the activities of businesses in the industry, pricing trends, and emerging market dynamics (such as new technologies, products, or economic influences).
Objective: To stay updated and understand industry changes and competition, allowing adjustments to marketing or product strategies as needed.
A.3. . Deliver data-backed insights to refine marketing strategies and business positioning.
Analysis: Provide data-driven insights to make decisions based on actual figures. This aims to optimize marketing strategies and business impact.
• Objective: To enhance the accuracy and effectiveness of marketing strategies and help the company maintain or expand its market share.
Strategic Marketing Analysis (20%):
Provide data-driven insights to optimize marketing campaigns and improve overall marketing performance.
Assess the effectiveness of current marketing initiatives, identifying strengths, weaknesses, and areas for improvement.
Support customer engagement strategies by leveraging market intelligence to enhance customer experience and retention.
Reporting (15%):
Develop detailed reports, and presentations that transform data into actionable recommendations for key stakeholders.
Provide periodic updates and strategic recommendations to enhance marketing effectiveness and business growth.
Ensure marketing and business teams have access to up-to-date insights to make informed decisions.
Department Collaboration (15%):
Collaborate closely with internal marketing teams and business units to ensure alignment across all departments.
Work together with relevant departments to enhance marketing strategies and optimize advertising campaigns.

Requirements

Bachelor’s degree in Marketing, Business Administration, Economics, or a related field.
2-4 years of experience in Market Research, Business Analysis, or Marketing Strategy.
Strong analytical and strategic thinking skills.
Ability to translate market insights into actionable business recommendations.
Understanding of marketing principles, consumer trends, and competitor analysis.
Good communication and presentation skills.
Experience in the banking or financial sector is a plus.

Senior/Manager, Branch Operations

Head Office

Responsibilities

Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
Develop and enforce sound policies and structures for the growth of the bank
Create a strong workforce by developing competent individuals in the banking operations team
Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
Create and implement long term business plan to ensure continuity of business operations in the long run
Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
Collaborate with heads of other units to develop best practices for successful banking operations
Delegate tasks to members of the operations team.
Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals.
Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security.
Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth.
Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risks.
Establish and maintain effective and competent system of internal control and risk management.
Provide back up supports to other branches in term of manpower, funding and customer services.
All other matters ancillary to the above as well as any other related duties that Management may require from time to time.

Requirements

Degree/Professional qualifications or equivalent.
Minimum 5 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions.
In-depth knowledge of the Cambodia banking industry.
Possess good leadership and management style.
Good negotiation skills to maintain interpersonal customer relationships.
High level of analytical ability to provide good solutions in customer problem solving.
Attentive and devoted to deliver good quality works.
Chinese speaking is an advantage
Good English communication both speaking and writing
Good organization skills to ensure effective and efficient implementation of business strategies.

Senior Officer, Corporate Secretary

Head Office

Responsibilities

Ensuring the bank adheres to all relevant laws, regulations, and internal policies
Preparing agendas and minutes for board meetings and other relevant meetings
Organizing, preparing agendas for and taking minutes of related management, quarterly management and annual general meetings and other meetings
Ensuring good information flows within the management committees and between senior management, executive directors and employees
Working closely with all departments to help deliver solutions relevant to the business needs and what can be improved within the bank
Support admin work in CEO’s office/Group business and some tasks that assigned by Chairman
Being an excellent problem solver
Other task assigns by Manager, Corporate Secretary & Communication and CEO.

Requirements

At least 2 years of company secretary or other role in Retail and Corporate Banking or other financial institutions
Strong skills with demonstrated ability to advise and influence diverse groups of employees with flexibility, innovation and diplomacy
Superior communication with interpersonal skill with the ability to make positive impact on outcomes and
A high level of proficiency in English and Chinese language, both writing & speaking

Manager, Branch Sales

Toul Kork branch, Head Office

Officer, Business Marketing

Head Office

Responsibilities

A. Creative Growth: (20%)
Develop innovative promotional concepts and campaign ideas to enhance customer engagement.
Identify new growth opportunities by analyzing customer behavior, industry trends, and emerging marketing strategies.
Collaborate with product owner, tech teams to develop and optimize product marketing features that support marketing campaigns, such as in-app promotions, push notifications, retention programs, merchant features etc.
B. Promotion Planning & Execution: (40%)
B1. Lead the end-to-end development, planning, and execution of promotional & partnership campaigns targeting mass customers, business partners, and merchants. This includes:
Defining campaign objectives aligned with business goals.
Identifying key customer segments and partner groups based on data-driven insights, ensuring precise targeting.
Developing campaign mechanics, ensuring they are engaging, scalable, and relevant to the target audience.
Selecting the most effective marketing channels, including social media, in-app promotions, website banners, push notifications, email marketing, SMS, in-branch activations, and offline advertising.
B2. Manage and oversee campaign execution across multiple touchpoints to ensure:
Promotions are launched on time, with seamless integration across digital and physical channels.
All campaign assets (visuals, copies, landing pages, email templates, etc.) are aligned with brand guidelines and compliance requirements.
Internal teams (product, tech, operations, customer service) and external partners (merchants, media agencies, influencers) are well-coordinated for smooth rollout.
B3. Monitor real-time campaign performance, actively tracking KPIs such as:
Customer acquisition, engagement, and conversion rates.
Transaction volumes and redemption rates for promotional offers.
Partner participation and merchant impact.
B4. Conduct post-campaign analysis and reporting by:
Compiling insights from performance data, user feedback, and market benchmarking.
Providing actionable recommendations to optimize future promotions and partnerships.
C. Business Marketing Support: (20%)
Assist in developing marketing materials such as brochures, presentations, and POSM (Point-of-Sale Materials).
1. Assist in managing relationships with external vendors and agencies for Marketing activites related. This includes briefing agencies, reviewing creative outputs, negotiating contracts, and ensuring timely delivery.
Support to monitor market trends, customer behavior, and competitor activities to provide recommendations for enhancing business marketing strategies.
Support event planning and execution, including trade shows, networking events, business forums, and merchant engagement activities.
Support to work with the finance and legal teams to ensure compliance with budget constraints, regulations, and company policies related to promotional activities
D. Cross- Functional Collaboration: (20%)
Work closely with internal departments (e.g., product, sales, digital marketing, social...) to ensure smooth implementation of promotions across multiple channels, including online, offline, and in-branch.
Coordinate with internal stakeholders to ensure all marketing activities align with business objectives.

Requirements

Bachelor’s degree in Marketing, Business Administration, or a related field.
1-3 years of experience in Marketing, Promotions, or Business Support roles.
Strong organizational skills and ability to manage multiple projects.
Knowledge of marketing campaign planning and execution.
Good communication and coordination skills.
Experience in the banking or financial sector is a plus.

Senior Officer, Branch Sales

Head Office, Phnom Penh, Toul Kork Branch

Responsibilities

Having knowledge of all types of retail banking services
Strong communication skill and presentation skill
Having deep understanding with market opportunities and market risk
Create persuasive arguments to sell products and services to customers specialized in Current Account, Credit Cards and Home Loan
Maintain positive relationships with customers.
Regularly reach out to potential customers.
Take care of customer complaints quickly and efficiently.
Set and maintain sales target goals.
Communicate with team members regularly.
Keep up with current sales trends.
Greet and assist customers.
Perform other assigned tasks by line manager

Requirements

Bachelor Degree in Law, Banking and Finance, Management, Business Administration or related fields
Having knowledge in retail banking products
Proven experience at least 2 years in retail banking Sales
Good knowledge of banking related regulations and laws in Cambodia.

Customer Service Representatives

Toul Kork Branch

Responsibilities

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services.
Going out to support Sales such as Open new account, KHQR, Payroll and some product like Deposit, Loan that under Retail Banking product
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs.
Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.
Maintains customer confidence and protects bank operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.

Requirements

Degree in banking and finance, Accounting, Business or any related discipline.
Minimum 1 years relevant working experience with commercial bank or financial
Organizational and time management skills.
Ability to work effectively in a team environment.
Sound sales and negotiation skills.
Sound written and verbal communication skills.
Understanding of economic climate and impact of country factors on customer’s business as well as the bank.
Articulate with strong writing skill in English and Khmer.
High degree of self-motivation and excellent interpersonal skills.

Officer, Cybersecurity Operation

Head Office, Phnom Penh

Responsibilities

Implement, design, deployment, and configuration of SIEM solutions to meet organizational security requirements.
Develop and implement SIEM use cases, correlation rules, and dashboards to detect threats effectively.
Integrate SIEM with various data sources, including firewalls, endpoints, applications, and cloud services.
Monitor and analyze logs and alerts generated by the SIEM to identify and respond to security events.
Stay up-to-date with the latest cyber security trends, threats, and technologies to continuously improve our security posture
Understand the threat intelligence and database.
Work with a Managed Security Services Provided (MSSP) to respond to escalated security incidents.
Provide level 1 and level 2 security incident support, analyze incidents, and determine proper remediation actions.

Requirements

Bachelor’s degree in Computer Science, Information Security, or a related field.
Certifications such as CEH, CompTIA Security+, or equivalent are preferred.
Strong understanding of cybersecurity principles, frameworks, and technologies.
Hands-on experience with SIEM platforms and log analysis.
Proficiency in managing firewalls, IDS/IPS, and endpoint protection solutions.

Position

Post

Senior Officer, Talent Acquisition

Working Station

Head Office

Responsibilities

Assist and work with hiring manager on manpower planning
Plan and execute talent acquisition strategies, such as employer branding initiative, build talent pipelines for potential applicants
Create and implement end-to-end hiring processes to ensure a positive experience for candidates
Ensure all hiring follow the bank internal policies and proceedure
Source, shortlist, interview and evaluate candidates and recommend for hiring
Build close relationships with hiring managers to ensure clear expectations for candidates and interviewers
Keep track of candidates interview feedback
Conduct periodical salary benchmark with competitors in the market
Ensure all positions created and hired have an up-to date job description
Plan and participate in career talk / event or career fairs
Prepare supporting document and participate with peer review / internal and external audit
Work closely with learning and development team on planning new employee on-boarding and new employee orientation program
Work closely with HR operations team to ensure smooth and excellent new employee on-boarding experience
Perform other duties assigned

Requirements

Bachelor Degree in Law, Banking and Finance, Management, Business Administration or related fields
Proven knowledge and experience on interview, assessment and evaluate candidates’ competency through the interview
Proficient in MS Office and recruitment too
Excellent communication and negotiation skills; sharp business acumen
Ability to build rapport with hiring managers and candidates
Good command of English both writing and speaking

Apply now

Show less

Position

Post

Manager, Market and Liquidity Risk

Working Station

Head Office

Responsibilities

1. Strategic Leadership:
Oversee the overall market and liquidity risk management strategy for the Bank.
Develop and implement a comprehensive risk framework aligned with regulatory requirements and industry best practices.
Foster a culture of risk awareness and accountability within the Bank.
2. ALCO Committee Support:
Provide expert advice and guidance to the ALCO committee on market and liquidity risk matters.
Ensure that the committee's decisions are aligned with the Bank's risk appetite and regulatory requirements.
3. Data Analysis and Risk Management:
Develop and implement advanced data analysis techniques to identify, monitor, and mitigate market and liquidity risks.
Conduct in-depth analysis of market trends, economic indicators, and stress scenarios to assess the Bank's risk exposure.
4. Liquidity Risk Management:
Identify and manage liquidity concentration risks to ensure the Bank's ability to meet its funding needs.
Develop and implement effective liquidity risk management policies and procedures.
5. Stress Testing and Financial Resilience:
Conduct regular stress tests to assess the Bank's financial resilience under various market volatility scenarios.
Develop and implement contingency plans to mitigate the impact of adverse events.
6. Risk Framework and Policy Maintenance:
Oversee the development and implementation of the market and liquidity risk framework.
Ensure that risk policies and procedures are up-to-date and aligned with regulatory requirements.
7. Reporting and Analysis:
Prepare comprehensive reports on market and liquidity risk for management and regulatory authorities.
Analyze risk metrics and identify trends to inform strategic decision-making.
8. Professional Development:
Stay informed of current trends, regulatory developments, and best practices in market and liquidity risk management.
Foster a culture of continuous learning and development within the team.

Requirements

Bachelor's degree in Finance, Risk Management, or a related field (Master's degree preferred).
Minimum 1 years of experience in market and liquidity risk management or in Finance Department.
Proven experience in ALCO support, data analysis relevant to market and liquidity risk, and stress testing.
Strong understanding of market and liquidity risk frameworks and best practices.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Proficient in MS Office Suite.

Apply now

Show less

Position

Post

Manager, Digital Marketing

Working Station

Head Office

Responsibilities

A. Campaign Management and Optimization:
Oversee strategies for SEM (Google Ads), Social Media Advertising (Facebook, LinkedIn), Display & Video (YouTube, Tiktok), Native, and Affiliate Marketing.
Lead efforts to design, build, test, and report on on-site conversion rate optimization (CRO) and personalization activities.
Ensure SEO best practices are integrated into content and technical frameworks to maximize organic traffic.
Develop and execute email marketing campaigns via Marketing Cloud, including design, segmentation, A/B testing, and performance analysis to drive engagement and conversions.
Manage website content update and performance, ensuring seamless functionality, optimized user experience, and alignment with marketing campaigns.
B. Analytics and Performance Monitoring:
Use and manage advanced digital analytics platforms, including but not limited to Google Analytics, Google Search Console, Microsoft Clarity.
Monitor and analyze website metrics to ensure optimal performance and user engagement.
Track and analyze campaign performance to provide actionable insights and improve ROI.
Develop and present performance reports to senior management, highlighting key trends and actionable recommendations.
C. Innovation and Strategic Vision:
Understand and anticipate industry trends, integrating emerging technologies into marketing strategies.
Collaborate with internal teams to drive innovation in digital marketing, exploring opportunities for automation and enhanced targeting.
Continuously refine strategies by asking “why, what, and how,” challenging assumptions, and exploring new approaches.
Identify opportunities to leverage email automation and personalization to improve customer journeys.
D. Digital Marketing Leadership
Develop and implement comprehensive digital marketing strategies aligned with business objectives.
Lead cross-functional collaboration to ensure seamless execution of campaigns across all digital touchpoints.
Act as a mentor to team members, fostering professional growth and innovation.
Monitor industry trends and emerging technologies to ensure the organization remains competitive.
Champion a customer-centric mindset, ensuring all initiatives address customer needs and preferences.

Requirements

At least 5 years of senior-level experience, managing teams and vendor collaborations. Digital marketing or digital performance experience at a management level in the finance industry is preferred.
Proven experience in successfully managing and executing cross-channel digital advertising campaigns.
Competent understanding of digital advertising strategies, including SEM, Social Media, Display, Video, Native, and Affiliates.
Experience with on-site CRO and SEO strategies.
Proficiency in analytics platforms such as Google Analytics, Adobe Analytics, and related tools.
Familiarity with social media advertising platforms (Facebook, LinkedIn, Tiktok), content management platforms (WordPress), and CRM/email marketing platform (Salesforce/Marketing Cloud). Experience with HTML editing is an advantage.
Understanding of industry trends and emerging technologies.
Strong organizational, communication, and interpersonal skills.
Curious, innovative, and customer-focused approach.
Ability to thrive in a fast-paced environment and meet tight deadlines.

Apply now

Show less

Position

Post

Senior Officer, Business Marketing Intelligence

Working Station

Head Office

Responsibilities

Market Research & Insights (50%):
A.1. Conduct deep-dive market research including product analysis, product marketing, customer needs, industry shifts, and landscapes.
Analysis: This requires conducting in-depth market research, including evaluating current product marketing strategies, product analysis, and customer needs. Additionally, identifying industry shifts and market context is crucial.
Objective: To build a comprehensive understanding of the current market and future development trends.
A.2. Monitor marketing activities within the industry, pricing trends, and emerging market dynamics.
Analysis: This involves monitoring the activities of businesses in the industry, pricing trends, and emerging market dynamics (such as new technologies, products, or economic influences).
Objective: To stay updated and understand industry changes and competition, allowing adjustments to marketing or product strategies as needed.
A.3. . Deliver data-backed insights to refine marketing strategies and business positioning.
Analysis: Provide data-driven insights to make decisions based on actual figures. This aims to optimize marketing strategies and business impact.
• Objective: To enhance the accuracy and effectiveness of marketing strategies and help the company maintain or expand its market share.
Strategic Marketing Analysis (20%):
Provide data-driven insights to optimize marketing campaigns and improve overall marketing performance.
Assess the effectiveness of current marketing initiatives, identifying strengths, weaknesses, and areas for improvement.
Support customer engagement strategies by leveraging market intelligence to enhance customer experience and retention.
Reporting (15%):
Develop detailed reports, and presentations that transform data into actionable recommendations for key stakeholders.
Provide periodic updates and strategic recommendations to enhance marketing effectiveness and business growth.
Ensure marketing and business teams have access to up-to-date insights to make informed decisions.
Department Collaboration (15%):
Collaborate closely with internal marketing teams and business units to ensure alignment across all departments.
Work together with relevant departments to enhance marketing strategies and optimize advertising campaigns.

Requirements

Bachelor’s degree in Marketing, Business Administration, Economics, or a related field.
2-4 years of experience in Market Research, Business Analysis, or Marketing Strategy.
Strong analytical and strategic thinking skills.
Ability to translate market insights into actionable business recommendations.
Understanding of marketing principles, consumer trends, and competitor analysis.
Good communication and presentation skills.
Experience in the banking or financial sector is a plus.

Apply now

Show less

Position

Post

Senior/Manager, Branch Operations

Working Station

Head Office

Responsibilities

Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
Develop and enforce sound policies and structures for the growth of the bank
Create a strong workforce by developing competent individuals in the banking operations team
Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
Create and implement long term business plan to ensure continuity of business operations in the long run
Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
Collaborate with heads of other units to develop best practices for successful banking operations
Delegate tasks to members of the operations team.
Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals.
Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security.
Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth.
Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risks.
Establish and maintain effective and competent system of internal control and risk management.
Provide back up supports to other branches in term of manpower, funding and customer services.
All other matters ancillary to the above as well as any other related duties that Management may require from time to time.

Requirements

Degree/Professional qualifications or equivalent.
Minimum 5 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions.
In-depth knowledge of the Cambodia banking industry.
Possess good leadership and management style.
Good negotiation skills to maintain interpersonal customer relationships.
High level of analytical ability to provide good solutions in customer problem solving.
Attentive and devoted to deliver good quality works.
Chinese speaking is an advantage
Good English communication both speaking and writing
Good organization skills to ensure effective and efficient implementation of business strategies.

Apply now

Show less

Position

Post

Senior Officer, Corporate Secretary

Working Station

Head Office

Responsibilities

Ensuring the bank adheres to all relevant laws, regulations, and internal policies
Preparing agendas and minutes for board meetings and other relevant meetings
Organizing, preparing agendas for and taking minutes of related management, quarterly management and annual general meetings and other meetings
Ensuring good information flows within the management committees and between senior management, executive directors and employees
Working closely with all departments to help deliver solutions relevant to the business needs and what can be improved within the bank
Support admin work in CEO’s office/Group business and some tasks that assigned by Chairman
Being an excellent problem solver
Other task assigns by Manager, Corporate Secretary & Communication and CEO.

Requirements

At least 2 years of company secretary or other role in Retail and Corporate Banking or other financial institutions
Strong skills with demonstrated ability to advise and influence diverse groups of employees with flexibility, innovation and diplomacy
Superior communication with interpersonal skill with the ability to make positive impact on outcomes and
A high level of proficiency in English and Chinese language, both writing & speaking

Apply now

Show less

Position

Post

Manager, Branch Sales

Working Station

Toul Kork branch, Head Office

Apply now

Show less

Position

Post

Officer, Business Marketing

Working Station

Head Office

Responsibilities

A. Creative Growth: (20%)
Develop innovative promotional concepts and campaign ideas to enhance customer engagement.
Identify new growth opportunities by analyzing customer behavior, industry trends, and emerging marketing strategies.
Collaborate with product owner, tech teams to develop and optimize product marketing features that support marketing campaigns, such as in-app promotions, push notifications, retention programs, merchant features etc.
B. Promotion Planning & Execution: (40%)
B1. Lead the end-to-end development, planning, and execution of promotional & partnership campaigns targeting mass customers, business partners, and merchants. This includes:
Defining campaign objectives aligned with business goals.
Identifying key customer segments and partner groups based on data-driven insights, ensuring precise targeting.
Developing campaign mechanics, ensuring they are engaging, scalable, and relevant to the target audience.
Selecting the most effective marketing channels, including social media, in-app promotions, website banners, push notifications, email marketing, SMS, in-branch activations, and offline advertising.
B2. Manage and oversee campaign execution across multiple touchpoints to ensure:
Promotions are launched on time, with seamless integration across digital and physical channels.
All campaign assets (visuals, copies, landing pages, email templates, etc.) are aligned with brand guidelines and compliance requirements.
Internal teams (product, tech, operations, customer service) and external partners (merchants, media agencies, influencers) are well-coordinated for smooth rollout.
B3. Monitor real-time campaign performance, actively tracking KPIs such as:
Customer acquisition, engagement, and conversion rates.
Transaction volumes and redemption rates for promotional offers.
Partner participation and merchant impact.
B4. Conduct post-campaign analysis and reporting by:
Compiling insights from performance data, user feedback, and market benchmarking.
Providing actionable recommendations to optimize future promotions and partnerships.
C. Business Marketing Support: (20%)
Assist in developing marketing materials such as brochures, presentations, and POSM (Point-of-Sale Materials).
1. Assist in managing relationships with external vendors and agencies for Marketing activites related. This includes briefing agencies, reviewing creative outputs, negotiating contracts, and ensuring timely delivery.
Support to monitor market trends, customer behavior, and competitor activities to provide recommendations for enhancing business marketing strategies.
Support event planning and execution, including trade shows, networking events, business forums, and merchant engagement activities.
Support to work with the finance and legal teams to ensure compliance with budget constraints, regulations, and company policies related to promotional activities
D. Cross- Functional Collaboration: (20%)
Work closely with internal departments (e.g., product, sales, digital marketing, social...) to ensure smooth implementation of promotions across multiple channels, including online, offline, and in-branch.
Coordinate with internal stakeholders to ensure all marketing activities align with business objectives.

Requirements

Bachelor’s degree in Marketing, Business Administration, or a related field.
1-3 years of experience in Marketing, Promotions, or Business Support roles.
Strong organizational skills and ability to manage multiple projects.
Knowledge of marketing campaign planning and execution.
Good communication and coordination skills.
Experience in the banking or financial sector is a plus.

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Position

Post

Senior Officer, Branch Sales

Working Station

Head Office, Phnom Penh, Toul Kork Branch

Responsibilities

Having knowledge of all types of retail banking services
Strong communication skill and presentation skill
Having deep understanding with market opportunities and market risk
Create persuasive arguments to sell products and services to customers specialized in Current Account, Credit Cards and Home Loan
Maintain positive relationships with customers.
Regularly reach out to potential customers.
Take care of customer complaints quickly and efficiently.
Set and maintain sales target goals.
Communicate with team members regularly.
Keep up with current sales trends.
Greet and assist customers.
Perform other assigned tasks by line manager

Requirements

Bachelor Degree in Law, Banking and Finance, Management, Business Administration or related fields
Having knowledge in retail banking products
Proven experience at least 2 years in retail banking Sales
Good knowledge of banking related regulations and laws in Cambodia.

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Position

Post

Customer Service Representatives

Working Station

Toul Kork Branch

Responsibilities

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services.
Going out to support Sales such as Open new account, KHQR, Payroll and some product like Deposit, Loan that under Retail Banking product
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs.
Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.
Maintains customer confidence and protects bank operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.

Requirements

Degree in banking and finance, Accounting, Business or any related discipline.
Minimum 1 years relevant working experience with commercial bank or financial
Organizational and time management skills.
Ability to work effectively in a team environment.
Sound sales and negotiation skills.
Sound written and verbal communication skills.
Understanding of economic climate and impact of country factors on customer’s business as well as the bank.
Articulate with strong writing skill in English and Khmer.
High degree of self-motivation and excellent interpersonal skills.

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Position

Post

Officer, Cybersecurity Operation

Working Station

Head Office, Phnom Penh

Responsibilities

Implement, design, deployment, and configuration of SIEM solutions to meet organizational security requirements.
Develop and implement SIEM use cases, correlation rules, and dashboards to detect threats effectively.
Integrate SIEM with various data sources, including firewalls, endpoints, applications, and cloud services.
Monitor and analyze logs and alerts generated by the SIEM to identify and respond to security events.
Stay up-to-date with the latest cyber security trends, threats, and technologies to continuously improve our security posture
Understand the threat intelligence and database.
Work with a Managed Security Services Provided (MSSP) to respond to escalated security incidents.
Provide level 1 and level 2 security incident support, analyze incidents, and determine proper remediation actions.

Requirements

Bachelor’s degree in Computer Science, Information Security, or a related field.
Certifications such as CEH, CompTIA Security+, or equivalent are preferred.
Strong understanding of cybersecurity principles, frameworks, and technologies.
Hands-on experience with SIEM platforms and log analysis.
Proficiency in managing firewalls, IDS/IPS, and endpoint protection solutions.

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