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Officer, Digital System
(Backend and API Developer)
01
工作站
Toul Kouk Branch, Phnom Penh
职责范围
- Organize and participate the testing, evaluating for the new system
- Joint develop and implementation related system, backend system development
- Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
- Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
- Executed the checklists and report the task progress to supervisor
- Support the users including the procedural documentation and relevant reports related system
- Provide the training if the related system has been implemented
- Report the task/project progress to supervisor
- Any related tasks may assign by supervisor or management from time to time.
要求
- Qualification in Information Technology, Computer and Science, Information Security, and other related degrees.
- At least 2 years of development experience.
- Experience in backend system development, Spring boot Java
- Database: MySQL, SQL Server and Oracle
- Experience in HTML, Java, XML, JSON, RESTfull API ..etc.
- Experience in resolving issue in term of technical support and document preparation for future reference.
- Good knowledge in both written & spoken English
- Flexible and willing to learn.
- Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill.
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Officer, Digital System (Frontend Developer)
01
工作站
Toul Kouk Branch, Phnom Penh
职责范围
- Organize and participate the testing, evaluating for the new system
- Joint develop and implementation related system, preferred Frontend, or any hybrid development
- Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
- Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
- Support the users including the procedural documentation and relevant reports related system
- Provide the training if the related system has been implemented
- Report the task/project progress to supervisor
- Any related tasks may assign by supervisor or management from time to time.
要求
- Qualification in Information Technology, Computer and Science, Information Security, and other related degrees
- At least 2 years of development experience
- Experience in Frontend, iOS, Android developer
- Experience in HTML, CSS, Vue, or other Hybrid development
- Experience in resolving issue in term of technical support and document preparation for future reference
- Photoshop, Illustrator, and other related design tools
- Good knowledge in both written & spoken English
- Flexible and willing to learn
- Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill.
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Officer, Digital System
(Website Development)
01
工作站
Tuol Kouk Branch, Phnom Penh
职责范围
- Develop, enhance, and administrate the bank and BIC Group and under its umbrella’ websites
- Implement new website functionalities on top of the existing functionalities and any other third-party system integration
- Joints develop and implementation related systems
- Ensure all websites are up and running and perform regularly backup and recovery
- Implement chatbot, auto messengers or any other useful functionalities to be appeared publicly on the website
- Develop and maintain the components, templates, modules of the website
- Assist and recommend the enhancement and modification as it may require ensuring customers’ satisfaction
- Work with IT and related stakeholders to test new enchantment and new product to ensure products have been completed and deployed to production successfully
- Support the users including the procedural documentation and relevant reports of related system
- Conduct the necessary training to the user once the new related system has been implemented
- Report the task/project progress to supervisor
- Any related tasks may assign by supervisor or management from time to time.
要求
- Must be at least have a bachelor’s degree in IT or Web development or equivalent related degree or certification
- Has experience at least 2 years that related to web development
- JavaScript, jQuery, HTML, HTML5, CSS, CSS3, Web Programming Skills, especially WordPress
- Database: MySQL, SQL Server and Oracle
- Experience in resolving issue in term of technical support and document preparation for future reference
- Good knowledge in both written & spoken English
- Flexible and willing to learn
- Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill
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Senior Officer, IT Application
01
工作站
Head Office, Phnom Penh
职责范围
- Configure and Customize Core Banking products and services as business requirement
- Analyze and Troubleshoot issue in Core Banking System
- Fixing issues in core system and testing with related team
- Daily monitor service in core banking system
- Keep monitor issue & resolve in help desk system
- Support & monitor daily operation in core system
- Support finance to close entry in core banking
- Constantly follow up the related stakeholders and vendors to ensure the solutions and root cause are identified
- Set up the testing environment for business users
- Ensure the testing of solutions before going live
- Implement the solution in production environment
- Develop reports as per regulations and business needs
- Assist other departments to perform their tasks easier and more efficient
- Document the application user guide and provide training to the users
- Perform and monitor COB
- Perform backup, archive and shrink
- Assist in DR testing on core banking systems and other related systems
- Produce and manage multiple projects simultaneously
- Any related tasks assigned by supervisor or management from time to time.
要求
- Bachelor degree in IT or related fields
- 4 years of experiences in Temenos Core Banking System and its APIs
- 2 years of experiences in JAVA Development
- Experience in T24 AA product configuration and customization
- Experience in TAFJ and boss
- Experience in Oracle with xml data (T24 database)
- Experience in routine development in TAFJ environment
- Experiences of core banking modules and reports
- Experiences of in-house applications development
- Experiences with digital projects
- Ability to produce clear project communications and build good client relationships
- Good command of Khmer and English
- Good written and verbal communication skills.
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Officer, IT Application
01
工作站
Head Office, Phnom Penh
职责范围
- Develop reports as per regulations and business needs
- Develop and enhance in-house applications to assist other departments to perform their tasks easier and more efficient
- Daily monitor service in inhouse system and its APIs
- Analyze and Troubleshoot issue
- Fixing issues in reporting and inhouse system and testing with related team
- Keep monitor issue & resolve in help desk system
- Support & monitor daily operation
- Constantly follow up the related stakeholders and vendors to ensure the solutions and root cause are identified
- Set up the testing environment for business users
- Ensure the testing o
要求
- Bachelor degree in IT or related fields
- 5 years of experience in Oracle Database Administration
- Experience of Data Guard and Cluster
- Experience of database security, backup and recovery, performance monitoring standards
- Experience in Linux and Solaris OS
- Strong command of Structured Query Language and Unix Shell Script
- Understanding of RDBMS and XML Database Management Systems
- Understanding of core banking modules and reports
- Good command of Khmer and English
- Good written and verbal communication skills.
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Tellers / Premium Banking (English/Chinese speaking)
06
工作站
Phnom Penh Branches
职责范围
- Responsibly for Cheque Clearing
- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services
- Preparing currency transaction reports
- Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs
- Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures
- Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller/Chief Cashier; maintaining supply of cash and currency
- Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof
- Maintains customer confidence and protects bank operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed.
要求
- Degree in banking and finance, Accounting, Business or any related discipline. At least year 1 student or fresh graduate
- Organizational and time management skills
- Ability to work effectively in a team environment
- Sound sales and negotiation skills
- Sound written and verbal communication skills
- Understanding of economic climate and impact of country factors on customer’s business as well as the bank
- Articulate with strong writing/speaking skill in English/Chinese and Khmer
- High degree of self-motivation and excellent interpersonal skills.
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Branch Manager (Chinese speaking)
01
工作站
Pochentong Branch, Phnom Penh
职责范围
- Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
- Develop and enforce sound policies and structures for the growth of the bank
- Create a strong workforce by developing competent individuals in the banking operations team
- Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
- Create and implement long term business plan to ensure continuity of business operations in the long run
- Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
- Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
- Collaborate with heads of other units to develop best practices for successful banking operations
- Delegate tasks to members of the operations team
- Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals
- Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security
- Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth
- Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risk
- Establish and maintain effective and competent system of internal control and risk management
- Provide back up supports to other branches in term of manpower, funding and customer services
- All other matters ancillary to the above as well as any other related duties that Management may require from time to time.
要求
- Degree/Professional qualifications or equivalent
- Minimum 5 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions
- In-depth knowledge of the Cambodia banking industry
- Possess good leadership and management style
- Good negotiation skills to maintain interpersonal customer relationships
- High level of analytical ability to provide good solutions in customer problem solving
- Attentive and devoted to deliver good quality works
- Chinese speaking is an advantage
- Good English communication both speaking and writing
- Good organization skills to ensure effective and efficient implementation of business strategies.
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Deputy Branch Manager (Chinese speaking)
01
工作站
Pochentong Branch, Phnom Penh
职责范围
- Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
- Develop and enforce sound policies and structures for the growth of the bank
- Create a strong workforce by developing competent individuals in the banking operations team
- Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
- Create and implement long term business plan to ensure continuity of business operations in the long run
- Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
- Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
- Collaborate with heads of other units to develop best practices for successful banking operations
- Delegate tasks to members of the operations team
- Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals
- Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security
- Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth
- Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risks
- Establish and maintain effective and competent system of internal control and risk management
- Provide back up supports to other branches in term of manpower, funding and customer services
- All other matters ancillary to the above as well as any other related duties that Management may require from time to time.
要求
- Degree/Professional qualifications or equivalent
- Minimum 4 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions
- In-depth knowledge of the Cambodia banking industry
- Possess good leadership and management style
- Good negotiation skills to maintain interpersonal customer relationships
- High level of analytical ability to provide good solutions in customer problem solving
- Attentive and devoted to deliver good quality works
- Chinese speaking is an advantage
- Good English communication both speaking and writing
- Good organization skills to ensure effective and efficient implementation of business strategies.
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Manager, Digital Partnerships & Campaigns
01
工作站
Tuol Kouk Branch, Phnom Penh
职责范围
- Build and lead to grow partnership base through new digital partnerships, identify the growth sectors and renew the existing partnership
- Develop ideas for digital campaigns, managing campaigns process, and execution. Conduct market analysis and research for existing and new potential digital partnerships
- Creative digital campaign to achieve BIC Mastercard KPIs
- Work closely with related departments to initiate and develop effective campaign materials to promote digital services and products and ensure that the campaign process is running smoothly and effectively
- Develop a strategic plan for digital campaign activities in partnership with other companies and other entities, and manage new and existing partner's joint campaigns to successfully meet the KPI
- Work closely with cross-function to optimize the partnership and solve all issues raised by digital partnerships and consumer complaints
- Perform other tasks assigned by manager.
要求
- Bachelor’s degree in Business Administration, Finance and Banking, Management, Economics or related field
- Minimum three years’ experience in merchant acquisition
- Experience with team management
- Strong leadership and communication skills
- Proactive, flexible, and good team player
- Good command of written and spoken of English.
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Deputy Manager, Tax Unit
01
工作站
Head Office, Phnom Penh
职责范围
- Ensure the companies’ compliance with the Cambodian tax law and relevant regulations, and report to a manager.
- Ensure all tax preparation, submission and other taxes properly, accurately, and on time
- Coordinate and review monthly and yearly tax submission in compliance with laws
- Responsible for manage tax compliance, identify and mitigate the tax risk
- Ensure and review the quality of work and in accordance with the company guidelines
- Advise on the impact of new tax laws, Prakas and relevant regulations
- Manage and coordinate tax queries, tax audits from GDT and drafting of all necessary document
- Maintain sufficient tax provision on general ledger and prepare tax related data requests
- Improve processes by developing or implementing best practices
- To handle tax declaration preparation, review and related tax matters
- To disseminate information and provide training to relevant managers or staffs on new tax law and regulations
- Update with tax laws, regulation and develop policies and procedure to maintain and strengthen internal control
- Performing other related tasks assigned by management.
要求
- Bachelor degree in accounting, CAT/ACCA student is preferable
- Graduated Taxation Agencies from National Tax School (NTS) is required
- Minimum of 5 years’ experience in tax and accounting and financial reporting
- Experience in practical accounting and taxation in tax firm or auditing firm is a plus
- Excellent knowledge of tax accounting, tax compliance and all types of tax returns
- Proven working experience as tax assistant manager or manager
- Proven experience in interacting, negotiating, and building relationships with tax officers
- Highly confident, technically competent, and able to communicate convincingly to tax officer
- Strong leadership and personnel management skills
- Good command of spoken/written/presentation in English, and ability to work with multi-levels and culturally-diversified team dynamics.
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Deputy Manager, Creative PR & Content Writer (English/Chinese)
01
工作站
Tuol Kouk Branch, Phnom Penh
职责范围
- Ensuring all content is on-brand, consistent in terms of style, quality, and tone of voice, and optimized for search and user experience for all channels of content including online, social media, email, point of purchase, mobile, video, PR and in-person
- Mapping out a content strategy and calendar year that supports and extends digital banking branding initiatives
- Content creator/writer, editor, content strategists; be an arbiter of best practices in grammar, messaging, writing, and style
- Conducting ongoing usability tests to gauge content effectiveness. Gathering data and handling analytics and making recommendations based on those results. Working with the creative team of particular content to revise and measure particular content and bank objective
- Developing standards and best practices for content creation, distribution, maintenance, content retrieval, and content repurposing, including the real-time implementation of content strategies
- Ensuring consistent standard experience and implementing appropriate localization/translation strategies (Khmer-Chinese, English-Chinese).
要求
- Bachelor’s degree in Communications, Journalism, Marketing and Banking or related field
- Minimum 2 years experiences working in Banking industry
- Proven content writing or copywriting experience
- Proficient in all Microsoft Office applications
- Excellent writing and editing skills
- Experience with team management
- Strong leadership and communication skill
- Proactive, flexible, and good team player
- Good command of written and spoken of Khmer/English/Chinese.
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Senior Officer, Technology Security & Governance
01
工作站
Tuol Kouk Branch, Phnom Penh
职责范围
- Assist line manager to develop and enhance up to date Digital and IT security policy, standards operation procedure
- To ensure procedure of each security controls are implemented and managed
- Report and escalate based on principles and rules of policies and standards
- Create and manage risk register and work with various teams on ongoing basis to guide the on mitigation
- Communicate between IT and internal/external audit on required assessments
- Review on IT change management and privilege user access controls
- Perform regular IT security reviews and produce IT assurance and compliance status reports
- Document any security breaches and assess their damage
- Promote cyber security awareness posture at all levels of management and employees by maintaining and developing a positive culture of compliance against IT security policy, industry standards and regulations
- Build a strong collaborative relationship with other stakeholders who support your duties.
要求
- Bachelor’s degree or equivalent on Computer Science, Cybersecurity or Information Technology
- 2 years experienced in IT security management, cybersecurity or IT Audit in financial services
- Knowledge of IT Risk and Governance is preferred
- Knowledge of COBIT, NIST, PCI DSS, or ISO27001
- One or more of the relevant IT security certifications will be preferred, these may include Security+, CySA+, CCNA, COBIT or ITIL -etc.
- Good in analytical skills
- Good verbal and written English skills to present to department lead and management.
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Senior Officer, Digital Support
(Dispute and Reconcile)
01
工作站
Tuol Kouk Branch, Phnom Penh
职责范围
- Monitor and review on daily operation and recommend for improvements
- Manage and Organizing monthly card collection data and card recovery for supervisor/ management and suggest for internal action process
- Manage and Establishment procedure and guideline for card collection and recovery
- Manage and Responsible of NBC monthly report, quarterly and semester reports
- Participate and Corporation work with finance team to setting up standard of account, GL Code inquiry and record
- Monitoring and Accounting on Master/Visa/UPI account receivable from MasterCard, and Visa/UPI outgoing payment to MasterCard/ UPI/ Visa and other Card Schemes
- Resolve and supports on cards issues and rescues accounts delinquency, and maintain good customer service in timely manner
- Assist and supports digital product and testing activity
- Assist and provide high quality demand analysis to support decision making at senior level or management
- Any related tasks may assign by supervisor or management from time to time.
要求
- Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
- Experience of T24 Core Banking System and Compass Plus system preferred
- At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
- Able to work as teamwork and complete project deadline
- Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
- Ability to identify the issue and provide solution quickly
- Ability to be quick learner and good teamwork, commitment
- High degree of self-motivation and excellent interpersonal skills
- Good at English and computer literation.
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Officer, Digital Support
01
工作站
Tuol Kouk Branch, Phnom Penh
职责范围
- Monitor and review on daily operation and recommend for improvements
- Manage and Organizing monthly card collection data and card recovery for supervisor/ management and suggest for internal action process
- Manage and Establishment procedure and guideline for card collection and recovery
- Manage and Responsible of NBC monthly report, quarterly and semester reports
- Participate and Corporation work with finance team to setting up standard of account, GL Code inquiry and record
- Monitoring and Accounting on Master/Visa/UPI account receivable from MasterCard, and Visa/UPI outgoing payment to MasterCard/ UPI/ Visa and other Card Schemes
- Resolve and supports on cards issues and rescues accounts delinquency, and maintain good customer service in timely manner
- Assist and supports digital product and testing activity
- Assist and provide high quality demand analysis to support decision making at senior level or management
- Any related tasks may assign by supervisor or management from time to time.
要求
- Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
- Experience of T24 Core Banking System and Compass Plus system preferred
- At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
- Able to work as teamwork and complete project deadline
- Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
- Ability to identify the issue and provide solution quickly
- Ability to be quick learner and good teamwork, commitment
- High degree of self-motivation and excellent interpersonal skills
- Good at English and computer literation.
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Officer, Operations (Chinese speaking)
01
工作站
Pochentong Branch, Phnom Penh
职责范围
- Support the process for account opening and validation in system as effective as possible. Making sure documents submitted by front officers are accurate and valid. Take action to follow up in case provided documents are not complete
- Upload the specimen signature form, signed by proper discretionary holder(s) on timely manner
- Contribute to efficient delivery of customer requests, including, issuance of check book, check activation, bank confirmation (i.e., scheduled account statement printing…), etc.
- Maintain a proper control of sales kits and stock for passbook, FD certificate, blank check book, brochures, etc., take action to report and request for the new stock as necessary
- Support and handle complex customer’s issues in supporting sales area while executing excellent customer service principles
- Checking and verifying daily CBS reports
- Ensure substantial account movement in material amount and make necessary reports to Banking Operations Manager
- nsure, check and verify all frontline NBC reports are timely submitted
- Assist DBM/BM on other operational tasks as assigned by BM/DBMCS.
要求
- Degree in banking and finance, Accounting, Business or any related discipline
- Minimum 4 years relevant working experience with commercial bank
- Organizational and time management skills
- Ability to work effectively in a team environment
- Sound sales and negotiation skills
- Sound written and verbal communication skills
- Experience in managing a team work and portfolio of business customers
- Understanding of economic climate and impact of country factors on customer’s business as well as the bank
- Articulate with strong writing skill in English and Khmer
- Chinese speaking is an advantage
- Good English communication both speaking and writing
- High degree of self-motivation and excellent interpersonal skills.
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Deputy Manager, Quality Assurance
01
工作站
Tuol Kouk Branch, Phnom Penh
职责范围
- Develop and maintain the overall QA strategy and roadmap for the organization
- Lead and manage the QA team, including performance management, coaching, and development
- Develop and implement a QA training program for new and existing team members
- Contribute to an agile team by driving user story analysis and feature grooming, designing, and developing thorough test cases and test scenarios
- Communicate and report regularly to management on the status of the testing process, issues, and risks
- Ensure products meet customer expectations and demand
- Prepare UAT test cases and sign off the report
- Work closely with the development team to improve existing products
- Prepare, execute and regression test cases
- Prepare UAT test cases and sign off the report
- Collaborate with the project team to ensure consistent project execution.
要求
- Bachelor’s Degree in computer science, engineering, or related fields
- At least 4 years of experience in QA engineer & 1 year experience as QA lead
- Very familiar with smartphones and tablets
- Minimum of three years of mobile application test experience on Android and iOS devices
- Solid understanding of QA methodology and practices
- Familiar with the whole software development life cycle (e.g. requirements, analysis, design, implementation, testing, and documentation)
- Experience in Agile software development methodology (SCRUM) is a plus
- Experience in the Mobile Banking and Merchant App platform is a plus.
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Personal Assistant to CEO (Chinese speaking)
01
工作站
Head Office, Phnom Penh
职责范围
- To proactively manage and coordinate the diary of the CEO by prioritizing and arrange both internal and external meetings
- Acting as the point of contact between CEO, Head Departments and Clients
- Plan and organize traveling and accommodation when required
- Maintain effective filling and data storage including email, retrieval systems ensuring the need of the CEO are met
- To provide full personal assistant support by dealing with all correspondence and calls, drafting routine letters to a high standard, minute meetings
- Produce reports, Presentations and briefs
- Other tasks will be assigned by direct line.
要求
- Knowledge of office management systems procedures
- Good computer skills: MS Office, Internet and Email
- Good at analyst, challenging and convincing skill
- Ability to multitask and prioritize daily workload
- Excellent verbal and written communication skills
- Degree in banking and finance, Accounting, Business or any related discipline
- Minimum 2 years relevant working experience with commercial bank or financial
- Organizational and time management skills
- Chinese speaking is an advantage.
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Senior Officer/Officer, Digital Partnerships and Campaigns
02
工作站
Tuol Kouk Branch, Phnom Penh
职责范围
- Create and implement campaign plans base on bank strategy
- Set and met onboarding partnership target through effective planning and budgeting
- Prepare and propose campaigns try sale support Mastercard products
- Monitor and analyze campaign performance
- Responsible for product brand promotion
- Plan and implement effective campaigns
- Propose loyalty program and benefits to customers
- Other tasks assigned by line manager
.
要求
- Bachelor in field of Sales, Marketing, Business, Finance, Banking, Management, Economics or a similar field/ equivalent
- 1-2 years of campaign digital marketing, onboarding merchants and partnerships
- Ability to recruit new merchants and maintaining existing partnership
- Good relationship with merchants and partners
- To be flexible and open to change
- Ability to work well with others
- Ability to take initiative
- Ability to effectively manage a large team Excellent verbal communication skills.
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Senior Officer/Officer, Creative PR & Content Writer (English/Chinese)
02
工作站
Tuol Kouk Branch, Phnom Penh
职责范围
- Ensuring all content is on-brand, consistent in terms of style, quality, and tone of voice, and optimized for search and user experience for all channels of content including online, social media, email, point of purchase, mobile, video, PR and in-person
- Mapping out a content strategy and calendar year that supports and extends digital banking branding initiatives
- Content creator/writer, editor, content strategists; be an arbiter of best practices in grammar, messaging, writing, and style
- Conducting ongoing usability tests to gauge content effectiveness. Gathering data and handling analytics and making recommendations based on those results. Working with the creative team of particular content to revise and measure particular content and bank objective
- Developing standards and best practices for content creation, distribution, maintenance, content retrieval, and content repurposing, including the real-time implementation of content strategies
- Ensuring consistent standard experience and implementing appropriate localization/translation strategies (Khmer-Chinese, English-Chinese).
要求
- Bachelor’s degree in Communications, Journalism, Marketing and Banking or related field
- Minimum 2 years experiences working in Banking industry
- Proven content writing or copywriting experience
- Proficient in all Microsoft Office applications
- Excellent writing and editing skills
- Experience with team management
- Strong leadership and communication skill
- Proactive, flexible, and good team player
- Good command of written and spoken of Khmer/English/Chinese.
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Senior Officer, Cash Settlement Agent
01
工作站
Head Office, Phnom Penh
职责范围
- Duties and guideline set up for CSA process
- Create all related CSA Policies and Manual
- Guide staff in the process of CSA transactions
- Manage operations and transactions related to CSA
- Cash settlement with CSX and other Security Firm
- Monthly report, quarterly report and yearly report to management, CSX, PPDE and SECC
- Other tasks may assigned by management.
要求
- Degree in banking and finance, Accounting, Business or any related discipline
- Minimum 4 years relevant working experience with commercial bank
- Organizational and time management skills
- Ability to work effectively in a team environment
- Sound sales and negotiation skills
- Sound written and verbal communication skills
- Experience in managing a team work and portfolio of business customers
- Understanding of economic climate and impact of country factors on customer’s business as well as the bank
- Articulate with strong writing skill in English and Khmer
- Chinese speaking is an advantage
- Good English communication both speaking and writing
- High degree of self-motivation and excellent interpersonal skills.
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Senior Officer, Credit Admin
01
工作站
Head Office, Phnom Penh
职责范围
- Prepare and execute loan contracts, hypothecation contracts, and other related legal documents
- Booking in Core Banking System Administrator
- Risk identification in legal implementation matters
- Handling all loan legal documents subject to terms and conditions as approved by Credit Committee
- Proceeding loan disbursement after all legal documents are fully executed and the Letter of Request is approved
- Ensuring Securities and other documents are duly executed and properly protected and kept in the vault
- Maintaining Loan files in line with management procedure and each loan file are recorded, managed subject to Checklist
- Prepare all Weekly/ Monthly /Yearly and other Regulatory Reports (Credit Committee, NBC & CBC Report, etc…)
- Oversee Daily Arrear Report and take subsequent measures
- Contact Unit for External Regulators such as NBC, CBC, Insurance and Lawyer
- Keep developing and controlling the credit admin unit
- Work closely with other team members within the bank
- Other duties as assigned by the line manager and bank.
要求
- Degree in Finance and Banking, Business or any related discipline
- Minimum 4 years relevant working experience with commercial bank
- High Commitment, willing to achieve assigned target
- Effective presentation and communication skills, good at social-networking
- Able to interact confidently at all levels.
- Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
- Must be willing to travel and possess own transport
- Ability to propose, plan and execute marketing strategies
- Articulate with strong writing skill in English and Khmer
- Literate in Microsoft software.
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Intern, Customer Care (Day/Night Shift)
02
工作站
Tuol Kouk Branch, Phnom Penh
职责范围
- Real-time monitoring of Mastercard
- Provide flexible customer service on digital channels such as Facebook page, Telegram etc.
- Answer and respond to telephone inquiries
- Perform daily tasks and record reports of customer care
- Handle and gather confidential information
- Willing to learn new banking products and services
- Support task assigned by line manage.
要求
- University students
- Be Flexible and patience
- Teamwork spirit
- Good oral and written communication skills in English & Khmer
- Ability to read/write Chinese would be a plus
- Working time: Dayshift: 7:00 am – 4:00 pm & Nightshift: 1:00 pm – 10:00 pm
- Working day: Mon-Sun (Day off: 2 Days)
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Officer, Credit
01
工作站
Head Office, Phnom Penh
职责范围
- Processing, and analyzing credit proposals for approval following the bank’s policies and guidelines
- Meet and collect information from customers for loan applications
- Visiting the collateral, business place and workplace, etc., for ensuring the applications are applicable before providing the loans
- Keep monitoring and following up to ensure a timely repayment
- Annual credit reviewed based on credit policy such as collateral, income, and purpose of the loan, etc.
- Develop and generate sales opportunities with both new and existing customers
- Setting strategic plan to achieve Pre-determined business objectives
- Identifying opportunities in the marketplace to expand market segments
- Establish and Maintain effective relationships with new and existing clients
- Training and Sharing Products knowledge, Lending requirements, Services, Sale techniques, and others Credit Principles to all staffs
- Survey the market condition to expand loan products
- Handle customer complaints and take appropriate action to resolve them.
- Promote the bank’s products and services among target customers
- Work closely with other team members within the bank
- Other duties as assigned by the line manager and bank.
要求
- Degree in Finance and Banking, Business or any related discipline
- Minimum 2 years relevant working experience with commercial bank
- High Commitment, willing to achieve assigned target
- fective presentation and communication skills, good at social-networking
- Able to interact confidently at all levels
- Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
- Must be willing to travel and possess own transport
- Ability to propose, plan and execute marketing strategies
- Articulate with strong writing skill in English and Khmer
- Literate in Microsoft software.
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Senior Manager/Manager, Relationship Management-Lending
07
工作站
Head Office, Phnom Penh
职责范围
- Setting up and lead credit department properly to achieve target set by management
- Establish new and review existing credit policies, guideline and procedures
- Clean up loan document and NPL loan
- Clear non-compliance loan
- Setting up and support credit card product
- Approve loans within specified limits and refer loan applications outside those limits to management for approval
- Meet with applicants to obtain information for loan applications and to answer questions about the process
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
- Obtain and compile copies of loan applicants' credit histories (CBC, NBC Report), corporate financial statements, and other financial information
- Review and update credit and loan files
- Review loan agreements to ensure that they are complete and accurate according to policy
- Compute payment schedules
- Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs
- Submit applications to credit analysts for verification and recommendation
- Handle customer complaints and take appropriate action to resolve them
- Work with clients to identify their financial goals and to find ways of reaching those goals
- Confer with underwriters to aid in resolving mortgage application problems
- Negotiate payment arrangements with customers who have delinquent loans
- Market bank products to individuals and firms, promoting bank services that may meet customers' needs
- Supervise loan personnel
- Set credit policies, credit lines, procedures and standards in conjunction with senior managers
- Provide special services such as investment banking for clients with more specialized needs
- Analyze potential loan markets and develop referral networks in order to locate prospects for loans
- Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
- Arrange for maintenance and liquidation of delinquent properties
- Interview, hire, and train new employees
- Petition courts to transfer titles and deeds of collateral to banks
- Other duties as assigned by the line manager and bank.
要求
- Degree in Finance and Banking, Business or any related discipline
- Up to 5 years in management and leadership skill
- High Commitment, willing to achieve assigned target
- Effective presentation and communication skills, good at social-networking
- Able to interact confidently at all levels
- Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
- Must be willing to travel and possess own transport
- Ability to propose, plan and execute marketing strategies
- Articulate with strong writing skill in English and Khmer
- Literate in Microsoft software.
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Deputy Manager/Officer, Relationship Management-Lending
15
工作站
Head Office, Phnom Penh
职责范围
- Meet and collect information from customers for loan applications
- Visiting the collateral, business place and workplace, etc., for ensuring the applications are applicable before providing the loans
- Collecting and analyzing the needed financial documentation and assessing the clients' creditworthiness
- Develop and generate sales opportunities with both new and existing customers
- Identifying and developing new commercial loan relationships
- Structuring loan terms and conditions that meet the client’s needs and the Bank’s lending guidelines
- Managing a commercial loan portfolio for adherence to loan terms and conditions including, but limited to the timely receipt of required financial information, covenant compliance and annual reviews
- Handle customer complaints and take appropriate action to resolve them
- Reviewing documentation and working with Bank personnel or Bank Counsel to ensure loan documentation is prepared in accordance with loan approval
- Monitoring loan repayment activities and taking necessary action to collect from past-due accounts
- Ensuring that loan applications are in line with the company's financial policies, as well as state laws and regulations
- Other duties as assigned by the line manager and bank.
要求
- Degree in Finance and Banking, Business or any related discipline
- Minimum 2 to 4 years relevant working experience with commercial bank
- High Commitment, willing to achieve assigned target
- Effective presentation and communication skills, good at social-networking
- Able to interact confidently at all levels
- Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
- Must be willing to travel and possess own transport
- Ability to propose, plan and execute marketing strategies
- Articulate with strong writing skill in English and Khmer
- Literate in Microsoft software.
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Senior Manager/Officer, Relationship Management-Deposit
10
工作站
Head Office, Phnom Penh
职责范围
- Promote Deposit products both FD and CASA
- Manage/organize/support promotional activities, product launch, and information distribution
- Oversee/manage the servicing of customer accounts
- Cross sell other bank products – remittances, retail loans, etc.
- Provide superior customer service and solution to customer's financial needs
- Deal proactively with the bank customers to fulfill their banking requirements and solve their queries efficiently
- Assist in ongoing services related initiatives/projects and Marketing activities to support company business
- Monitor and track bank deposit rates and feedback for ALCO/Treasury
- Conduct customer satisfaction surveys and feedback program
- All other matters ancillary to the above and to perform any other related duties that Management and Head of Marketing may require from time to time.
要求
- Degree in Marketing, Business or any related discipline
- Minimum 2 years relevant working experience with commercial bank
- High Commitment, willing to achieve assigned target
- Effective presentation and communication skills, good at social-networking
- Able to interact confidently at all levels
- Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
- Must be willing to travel and possess own transport
- Ability to propose, plan and execute marketing strategies
- Articulate with strong writing skill in English and Khmer
- Chinese speaking is a plus
- Literate in Microsoft software
- Knowledge of a foreign language would be an added advantage preferably in Mandarin.
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