职位

凭借我们在该地区经营30 年的经验，我们相信，我们定能成为柬埔寨最值得信赖的首选银行。如果您想在一个充满机遇的协作环境中工作，并且您渴望进步，或许您就是我们苦觅已久的良才。立刻加入我们，抓住机遇，共同打造柬埔寨银行业的未来。

请查看以下空缺职位列表和截止日期，以供参考。如果空缺职位列表中没有您的理想岗位，请立刻发送您的申请，因为我们可能会在我们的发展团队中找到一个与您的资格和经验相匹配的岗位。

编号

岗位

发布

工作站

Chinese Speaking Relationship Manager (Deposit Base)

HQ, Phnom Penh

职责范围

Promote Deposit products both FD and CASA.
Manage/organize/support promotional activities, product launch, and information distribution.
Oversee/manage the servicing of customer accounts.
Cross sell other bank products – remittances, retail loans, etc.
Provide superior customer service and solution to customer's financial needs.
Deal proactively with the bank customers to fulfill their banking requirements and solve their queries efficiently.
Assist in ongoing services related initiatives/projects and Marketing activities to support company business.
Monitor and track bank deposit rates and feedback for ALCO/Treasury.
Conduct customer satisfaction surveys and feedback program.
All other matters ancillary to the above and to perform any other related duties that Management and Head of Marketing may require from time to time.

要求

Degree in Marketing, Business or any related discipline
Minimum 4 years relevant working experience with commercial bank
High Commitment, willing to achieve assigned target
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
Must be willing to travel and possess own transport
Ability to propose, plan and execute marketing strategies
Articulate with strong writing skill in English and Khmer
Chinese speaking is advantage
Literate in Microsoft software
Knowledge of a foreign language would be an added advantage preferably in Mandarin.

Senior Officer, Card Center

Head Office, Phnom Penh

职责范围

Participate in the digital project implementation and Cambodia Share Switch Project Implementation
Ensures all compliances, policies, processes & procedures related to digital products
Participate in create and maintain application forms, statement, Email, SMS notification contents and any other related processes
Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
Monitor and report the transaction & fraud prevention activities
Process new applications for customers, execute end to end card production process
Perform reconcile, settle, and related processes effectively with third party
Provide training if the new related system has been implemented
Assist and provide consultation to supervisor or management for decision making
Any tasks may assign by Supervisor or management from time to time

要求

Ability to manage team work and complete Project deadline
Good understanding on digital banking products, ATM/card infrastructure, policies and procedure establishment
Excellent communication and leadership skills
Sound problem solving skills/ Decision-making skills with high flexibility
Ability to manage many tasks at the same time
Ability to identify the issue and issue resolution skill
Degree in Banking, Finance, Economics or Financial Accountancy
At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
Required language(s): English, another language will be a plus

Senior Officer, Digital System
(Flutter Developer)

Head Office, Phnom Penh

职责范围

Organize and participate the testing, evaluating for the new system
Joint develop and implementation related system, preferred Front-end, or any hybrid development
Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
Work with IT and related stackholders to test new enchantment and new product to ensure products has been completed and deployed to production successfully
Support the users including the procedural documentation and relevant reports related system
Provide the training if the related system has been implemented
Report the task/project progress to supervisor
Any related tasks may assign by supervisor or management from time to time

要求

Experience in Front-end, iOS, Android developer
Experience in HTML, CSS, Hybrid development
Experience in resolving issue in term of technical support and document preparation for future reference
Photoshop, Illustrator and other related design tools
Good knowledge in both written & spoken English
Flexible and willing to learn
Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill

Officer, Digital System
(Front-End Developer)

Head Office, Phnom Penh

职责范围

Organize and participate the testing, evaluating for the new system
Joint develop and implementation related system, preferred Front-end, or any hybrid development
Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
Support the users including the procedural documentation and relevant reports related system
Provide the training if the related system has been implemented
Report the task/project progress to supervisor
Any related tasks may assign by supervisor or management from time to time

要求

Experience in Front-end, iOS, Android developer
Experience in HTML, CSS, Hybrid development
Experience in resolving issue in term of technical support and document preparation for future reference.
Photoshop, Illustrator and other related design tools
Good knowledge in both written & spoken English
Flexible and willing to learn
Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill

Officer, Card Center

HQ, Phnom Penh

职责范围

Act as the first point of contact for merchant clients, daily operational issues transactions related, and assist on merchant onboard process
Responding to customer support interactions in the line with the Bank’s established service-level policies and procedures
Following up on customer calls and support technicians (where applicable) in the line service-level agreements until resolved
Merchant site visit and tracking all support documents via phone and e-mail
Providing merchant analysis and resolutions of incident at the first contact, where possible
Providing an excellent level of customer service at all times
Offering guidance on current services and products to merchant shop
Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
Support the users including the procedural documentation and relevant reports related system
Any related tasks may assign by supervisor or management from time to time

要求

Bachelor/ Related Degree
Excellent interpersonal and communication skills
Be technically proficient
Must be able to able to work independently and assist team members
Able to interpret data accurately and identify trends
Honest, Flexible and Adaptable
Good knowledge in both written & spoken English
Flexible and willing to learn
Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill

Clerk, Clearing

HQ, Phnom Penh

职责范围

Responsibly for Cheque Clearing
Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services
Preparing currency transaction reports
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs
Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures
Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller/Chief Cashier; maintaining supply of cash and currency
Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof
Maintains customer confidence and protects bank operations by keeping information confidential
Contributes to team effort by accomplishing related results as needed

要求

Degree in banking and finance, Accounting, Business or any related discipline
At least year 1 student or fresh graduate
Organizational and time management skills
Ability to work effectively in a team environment
Sound sales and negotiation skills
Sound written and verbal communication skills
Understanding of economic climate and impact of country factors on customer’s business as well as the bank
Articulate with strong writing skill in English and Khmer
High degree of self-motivation and excellent interpersonal skills

Officer, Digital System
(Back-End Developer)

HQ, Phnom Penh

职责范围

Organize and participate the testing, evaluating for the new system
Joint develop and implementation related system, back-end system development
Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
Support the users including the procedural documentation and relevant reports related system
Provide the training if the related system has been implemented
Report the task/project progress to supervisor
Any related tasks may assign by supervisor or management from time to time

要求

Experience in back-end system development, Spring boot Java
Experience in HTML, Java, XML, JSON, etc.
Experience in resolving issue in term of technical support and document preparation for future reference
Good knowledge in both written & spoken English
Flexible and willing to learn
Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill

Account Acquisition Specialist (AAS)

HQ, Phnom Penh

职责范围

Coordinate with line managers to achieve sales objectives
Maintain accurate and complete customer account information
Assist in determining pricing quotes for customers
Coordinate with line managers in determining new business opportunities with potential customers
Provide responses to customer inquiries in a professional manner
Resolve customer issues/concerns in a timely manner
Ensure customer satisfaction by providing high quality customer service
Support and manage existing customer accounts
Provide daily support of business operations to customers
Identify business initiatives and improvements
Prepare business presentations and reports for customers
Prepare and deliver customer account reports in timely and accurate manner
Prepare daily reports and other business transaction reports
Ensure consistency and accuracy of customer account deliverable
Expectations: Willing to work under pressure, well verse with PP road direction, has own motorcycle transport and license (if required).

要求

Education/Experience Requirements: A successful candidate must possess a Bachelor’s degree in marketing, business management or any business-related fields and at least 2 years-experience in field sales or marketing. Certification is optional.
Skills: Strong interpersonal, negotiating and organizational skills, proven marketing and sales skills, including oral and written communication skills, ability to deal effectively with people and communicate clearly in non-technical language; vast knowledge in financial institution procedures and policies, superb research skills, proven leadership skills and ability to keep up with technologies.
Specific work elements: Promoting Bank products or services to prospective businesses and retail clients, identifying opportunities for marketing services offered by the Bank. Works on daily target.

Officer, Card Center
(Data Entry & Card Production)

HQ, Phnom Penh

职责范围

Daily performance data entry from source document into system with time limits and internal operation procedure
Review data for deficiencies any errors and correct any incompatibilities by follow operation guideline
Assist and Participate in new product features development and testing activities and suggest for improvement
Daily emboss card production and PIN Generation
Preparing cards and PINs Mailer with safety
Provide daily supports to Digital and Card operations to response inquiry in professional manner
Assist and provide consultation to supervisor or management for decision making
Prepare card monthly/ yearly emboss report as required by supervisor and/or manager
Any related tasks may assign by supervisor or management from time to time.

要求

Bachelor Degree in financial and Banking or equivalent
At least 02 year(s) up of working experience in Digital Banking, especially Mastercard, Visa Card and other Payment Channel
Sound knowledge about POS Terminal Functionality
Have experience with compass plus system will be advantage
Good understanding on digital banking products, ATM/card payment infrastructure, transactions and operation, policies and procedure establishment
Excellent communication and leadership skills
Have a spirit working as team and unit corporate
Flexible and willingness to learn more
Ability to work under pressure, honest and interpersonal skill
Good knowledge in both written & spoken English.

Senior Officer, Card Center
(Account Settlement & Collection)

HQ, Phnom Penh

职责范围

Accountant and Collection card payment balance sheets, cards outstanding, cards profit and loss and portfolio
Manage and Organizing monthly card collection data and card recovery for supervisor/ management and suggest for internal action process
Manage and Establishment procedure and guideline for card collection and recovery
Manage and Responsible of NBC monthly report, quarterly and semester reports
Participate and Corporation work with finance team to setting up standard of account, GL Code inquiry and record
Monitoring and Accounting on Master/Visa/UPI account receivable from MasterCard, and Visa/UPI outgoing payment to MasterCard/ UPI/ Visa and other Card Schemes
Provide suggestion to supervisor and management to reduce and identify overdue payments in specific way
Manager and Processing with credit department on Credit Card for debt payment/write off guideline
Assist in outbound collections calls in a professional manner while keeping and improving customers relations
Resolve and supports on cards issues and rescues accounts delinquency, and maintain good customer service in timely manners
Assist and supports digital product and testing activity
Provided training and supporting front line with recommendation for improvement
Manage and Monitor the card billing cycle and payment due date, settlement and late payment reports
Perform other assignments and participate the projects with team units.

要求

Bachelor or Master Degree in Financial and Banking, or Accountant
Has some experience of T24 Core Banking System and Compass Plus system will be an advantages
At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
Ability to manage team work and complete Project deadline
Good understanding on digital banking products, ATM/card infrastructure, policies and procedure establishment
Ability to identify the issue and issue resolution skill
Good knowledge of English both written and speaking.

Manager, Database Administration

HQ, Phnom Penh

职责范围

Leads, directs, and oversees daily activities of databases operation to ensure the availability in attaining the excellent operation through consistent and effective service delivery
Maintains database results by setting and enforcing standards and controls
Prepares for database expansion by studying plans and requirements; advising senior technical management; coordinating design and programming
Keeps senior technical management informed by preparing reports on system performance and problems
Upgrades hardware and software by assessing transaction processing and database production options
Maintains database performance by troubleshooting problems
Secures database by developing policies, procedures, and controls
Installs and maintains all databases and perform database tuning
Carries out databases capacity planning
Ensures that databases are adequately backed up and able to be recovered
Protects databases against threats or unauthorised access
Controls access permissions and privileges
Monitors and reports on database usage and performance
Manage the security and disaster recovery aspects of database
Performs impact analysis of any changes made to the database
Troubleshoots and provides technical support on database issues
Assists in DR testing on core banking systems and other related systems
Produces and manages multiple projects simultaneously
Any related tasks assigned by supervisor or management from time to time.

要求

Bachelor degree in IT or related fields
5 years of experience in Oracle Database Administration
Experience of Data Guard and Cluster
Experience of database security, backup and recovery, performance monitoring standards
Experience in Linux and Solaris OS
Strong command of Structured Query Language and Unix Shell Script
Understanding of RDBMS and XML Database Management Systems
Understanding of core banking modules and reports
Good command of Khmer and English
Good written and verbal communication skills.

Officer, Creative Designer

HQ, Phnom Penh

职责范围

Study design briefs and determine requirements
Schedule projects and define budget constraints
Conceptualise visuals based on requirements
Prepare rough drafts and present ideas
Develop illustrations, adobe family, logos and other designs using software
Use the appropriate colours and layouts for each graphic
Work with copywriters and creative director to produce final design
Test graphics across various medias and social medias
Amend designs after feedback
Ensure final graphics and layouts are visually appealing and on-brand
Understand art in printing productions
Propose standard material for banks products and promotions
Creative design and conceptualise for both digital and offline marketing
Other tasks will be assigned by digital social channel management.

要求

Proven graphic designing experience
A strong portfolio of illustrations or other graphics
Familiarity with design software and technologies (such as Adobe Family)
A keen eye for aesthetics and details
Good communication skills
Ability to work methodically and meet deadlines
Degree in Design, Fine Arts or related field is a plus.

Senior Officer, Customer Care

HQ, Phnom Penh

职责范围

Hiring, training, coaching, and leading call center representatives as they provide support for customers
Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees
Assisting other management team members in identifying trends and establishing call centre goals
Ensuring staff members are achieving desired service levels and taking corrective action, as needed
Preparing reports and analysing call centre data to improve processes, ensure resources are properly allocated, and maximise efficiency and customer satisfaction
Authorising replacements or refunds
Manage response to customer inquiry in any digital social media channels and live chat
Sale referral of customer call and chat inquiry to sale team. Will work closely with all product team and understand the products features
Mail-Chimp responsive
Taking on other tasks or projects to support employees, other managers, and call centre operating.

要求

Bachelor's Degree in Marketing, Business or Communications preferred
3 years' experience in telemarketing or an outbound call centre environment
Familiarity with telemarketing software systems (CRM preferred)
Excellent communication, management, interpersonal and leadership skills required
Advanced conflict resolution skills required
Ability to work overtime as necessary to meet quotas and guide team.

Branch Manager

Preah Sihanouk Provincial Branch, Sihanoukville

职责范围

Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
Develop and enforce sound policies and structures for the growth of the bank
Create a strong workforce by developing competent individuals in the banking operations team
Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
Create and implement long term business plan to ensure continuity of business operations in the long run
Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
Collaborate with heads of other units to develop best practices for successful banking operations
Delegate tasks to members of the operations team
Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals
Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security
Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth
Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risks
Establish and maintain effective and competent system of internal control and risk management
Provide back up supports to other branches in term of manpower, funding and customer services
All other matters ancillary to the above as well as any other related duties that Management may require from time to time.

要求

Degree/Professional qualifications or equivalent
Minimum 5 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions
In-depth knowledge of the Cambodia banking industry
Possess good leadership and management style
Good negotiation skills to maintain interpersonal customer relationships
High level of analytical ability to provide good solutions in customer problem solving
Attentive and devoted to deliver good quality works
Chinese speaking is an advantage
Good English communication both speaking and writing
Good organization skills to ensure effective and efficient implementation of business strategies.

岗位

发布

Chinese Speaking Relationship Manager (Deposit Base)

工作站

HQ, Phnom Penh

职责范围

Promote Deposit products both FD and CASA.
Manage/organize/support promotional activities, product launch, and information distribution.
Oversee/manage the servicing of customer accounts.
Cross sell other bank products – remittances, retail loans, etc.
Provide superior customer service and solution to customer's financial needs.
Deal proactively with the bank customers to fulfill their banking requirements and solve their queries efficiently.
Assist in ongoing services related initiatives/projects and Marketing activities to support company business.
Monitor and track bank deposit rates and feedback for ALCO/Treasury.
Conduct customer satisfaction surveys and feedback program.
All other matters ancillary to the above and to perform any other related duties that Management and Head of Marketing may require from time to time.

要求

Degree in Marketing, Business or any related discipline
Minimum 4 years relevant working experience with commercial bank
High Commitment, willing to achieve assigned target
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
Must be willing to travel and possess own transport
Ability to propose, plan and execute marketing strategies
Articulate with strong writing skill in English and Khmer
Chinese speaking is advantage
Literate in Microsoft software
Knowledge of a foreign language would be an added advantage preferably in Mandarin.

立刻申请！

收回

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岗位

发布

Senior Officer, Card Center

工作站

Head Office, Phnom Penh

职责范围

Participate in the digital project implementation and Cambodia Share Switch Project Implementation
Ensures all compliances, policies, processes & procedures related to digital products
Participate in create and maintain application forms, statement, Email, SMS notification contents and any other related processes
Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
Monitor and report the transaction & fraud prevention activities
Process new applications for customers, execute end to end card production process
Perform reconcile, settle, and related processes effectively with third party
Provide training if the new related system has been implemented
Assist and provide consultation to supervisor or management for decision making
Any tasks may assign by Supervisor or management from time to time

要求

Ability to manage team work and complete Project deadline
Good understanding on digital banking products, ATM/card infrastructure, policies and procedure establishment
Excellent communication and leadership skills
Sound problem solving skills/ Decision-making skills with high flexibility
Ability to manage many tasks at the same time
Ability to identify the issue and issue resolution skill
Degree in Banking, Finance, Economics or Financial Accountancy
At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
Required language(s): English, another language will be a plus

立刻申请！

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岗位

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Senior Officer, Digital System
(Flutter Developer)

工作站

Head Office, Phnom Penh

职责范围

Organize and participate the testing, evaluating for the new system
Joint develop and implementation related system, preferred Front-end, or any hybrid development
Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
Work with IT and related stackholders to test new enchantment and new product to ensure products has been completed and deployed to production successfully
Support the users including the procedural documentation and relevant reports related system
Provide the training if the related system has been implemented
Report the task/project progress to supervisor
Any related tasks may assign by supervisor or management from time to time

要求

Experience in Front-end, iOS, Android developer
Experience in HTML, CSS, Hybrid development
Experience in resolving issue in term of technical support and document preparation for future reference
Photoshop, Illustrator and other related design tools
Good knowledge in both written & spoken English
Flexible and willing to learn
Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill

立刻申请！

收回

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岗位

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Officer, Digital System
(Front-End Developer)

工作站

Head Office, Phnom Penh

职责范围

Organize and participate the testing, evaluating for the new system
Joint develop and implementation related system, preferred Front-end, or any hybrid development
Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
Support the users including the procedural documentation and relevant reports related system
Provide the training if the related system has been implemented
Report the task/project progress to supervisor
Any related tasks may assign by supervisor or management from time to time

要求

Experience in Front-end, iOS, Android developer
Experience in HTML, CSS, Hybrid development
Experience in resolving issue in term of technical support and document preparation for future reference.
Photoshop, Illustrator and other related design tools
Good knowledge in both written & spoken English
Flexible and willing to learn
Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill

立刻申请！

收回

展开

岗位

发布

Officer, Card Center

工作站

HQ, Phnom Penh

职责范围

Act as the first point of contact for merchant clients, daily operational issues transactions related, and assist on merchant onboard process
Responding to customer support interactions in the line with the Bank’s established service-level policies and procedures
Following up on customer calls and support technicians (where applicable) in the line service-level agreements until resolved
Merchant site visit and tracking all support documents via phone and e-mail
Providing merchant analysis and resolutions of incident at the first contact, where possible
Providing an excellent level of customer service at all times
Offering guidance on current services and products to merchant shop
Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
Support the users including the procedural documentation and relevant reports related system
Any related tasks may assign by supervisor or management from time to time

要求

Bachelor/ Related Degree
Excellent interpersonal and communication skills
Be technically proficient
Must be able to able to work independently and assist team members
Able to interpret data accurately and identify trends
Honest, Flexible and Adaptable
Good knowledge in both written & spoken English
Flexible and willing to learn
Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill

立刻申请！

收回

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岗位

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Clerk, Clearing

工作站

HQ, Phnom Penh

职责范围

Responsibly for Cheque Clearing
Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; answering questions in person or on telephone; referring to other bank services
Preparing currency transaction reports
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs
Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures
Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller/Chief Cashier; maintaining supply of cash and currency
Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof
Maintains customer confidence and protects bank operations by keeping information confidential
Contributes to team effort by accomplishing related results as needed

要求

Degree in banking and finance, Accounting, Business or any related discipline
At least year 1 student or fresh graduate
Organizational and time management skills
Ability to work effectively in a team environment
Sound sales and negotiation skills
Sound written and verbal communication skills
Understanding of economic climate and impact of country factors on customer’s business as well as the bank
Articulate with strong writing skill in English and Khmer
High degree of self-motivation and excellent interpersonal skills

立刻申请！

收回

展开

岗位

发布

Officer, Digital System
(Back-End Developer)

工作站

HQ, Phnom Penh

职责范围

Organize and participate the testing, evaluating for the new system
Joint develop and implementation related system, back-end system development
Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
Support the users including the procedural documentation and relevant reports related system
Provide the training if the related system has been implemented
Report the task/project progress to supervisor
Any related tasks may assign by supervisor or management from time to time

要求

Experience in back-end system development, Spring boot Java
Experience in HTML, Java, XML, JSON, etc.
Experience in resolving issue in term of technical support and document preparation for future reference
Good knowledge in both written & spoken English
Flexible and willing to learn
Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill

立刻申请！

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岗位

发布

Account Acquisition Specialist (AAS)

工作站

HQ, Phnom Penh

职责范围

Coordinate with line managers to achieve sales objectives
Maintain accurate and complete customer account information
Assist in determining pricing quotes for customers
Coordinate with line managers in determining new business opportunities with potential customers
Provide responses to customer inquiries in a professional manner
Resolve customer issues/concerns in a timely manner
Ensure customer satisfaction by providing high quality customer service
Support and manage existing customer accounts
Provide daily support of business operations to customers
Identify business initiatives and improvements
Prepare business presentations and reports for customers
Prepare and deliver customer account reports in timely and accurate manner
Prepare daily reports and other business transaction reports
Ensure consistency and accuracy of customer account deliverable
Expectations: Willing to work under pressure, well verse with PP road direction, has own motorcycle transport and license (if required).

要求

Education/Experience Requirements: A successful candidate must possess a Bachelor’s degree in marketing, business management or any business-related fields and at least 2 years-experience in field sales or marketing. Certification is optional.
Skills: Strong interpersonal, negotiating and organizational skills, proven marketing and sales skills, including oral and written communication skills, ability to deal effectively with people and communicate clearly in non-technical language; vast knowledge in financial institution procedures and policies, superb research skills, proven leadership skills and ability to keep up with technologies.
Specific work elements: Promoting Bank products or services to prospective businesses and retail clients, identifying opportunities for marketing services offered by the Bank. Works on daily target.

立刻申请！

收回

展开

岗位

发布

Officer, Card Center
(Data Entry & Card Production)

工作站

HQ, Phnom Penh

职责范围

Daily performance data entry from source document into system with time limits and internal operation procedure
Review data for deficiencies any errors and correct any incompatibilities by follow operation guideline
Assist and Participate in new product features development and testing activities and suggest for improvement
Daily emboss card production and PIN Generation
Preparing cards and PINs Mailer with safety
Provide daily supports to Digital and Card operations to response inquiry in professional manner
Assist and provide consultation to supervisor or management for decision making
Prepare card monthly/ yearly emboss report as required by supervisor and/or manager
Any related tasks may assign by supervisor or management from time to time.

要求

Bachelor Degree in financial and Banking or equivalent
At least 02 year(s) up of working experience in Digital Banking, especially Mastercard, Visa Card and other Payment Channel
Sound knowledge about POS Terminal Functionality
Have experience with compass plus system will be advantage
Good understanding on digital banking products, ATM/card payment infrastructure, transactions and operation, policies and procedure establishment
Excellent communication and leadership skills
Have a spirit working as team and unit corporate
Flexible and willingness to learn more
Ability to work under pressure, honest and interpersonal skill
Good knowledge in both written & spoken English.

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Senior Officer, Card Center
(Account Settlement & Collection)

工作站

HQ, Phnom Penh

职责范围

Accountant and Collection card payment balance sheets, cards outstanding, cards profit and loss and portfolio
Manage and Organizing monthly card collection data and card recovery for supervisor/ management and suggest for internal action process
Manage and Establishment procedure and guideline for card collection and recovery
Manage and Responsible of NBC monthly report, quarterly and semester reports
Participate and Corporation work with finance team to setting up standard of account, GL Code inquiry and record
Monitoring and Accounting on Master/Visa/UPI account receivable from MasterCard, and Visa/UPI outgoing payment to MasterCard/ UPI/ Visa and other Card Schemes
Provide suggestion to supervisor and management to reduce and identify overdue payments in specific way
Manager and Processing with credit department on Credit Card for debt payment/write off guideline
Assist in outbound collections calls in a professional manner while keeping and improving customers relations
Resolve and supports on cards issues and rescues accounts delinquency, and maintain good customer service in timely manners
Assist and supports digital product and testing activity
Provided training and supporting front line with recommendation for improvement
Manage and Monitor the card billing cycle and payment due date, settlement and late payment reports
Perform other assignments and participate the projects with team units.

要求

Bachelor or Master Degree in Financial and Banking, or Accountant
Has some experience of T24 Core Banking System and Compass Plus system will be an advantages
At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
Ability to manage team work and complete Project deadline
Good understanding on digital banking products, ATM/card infrastructure, policies and procedure establishment
Ability to identify the issue and issue resolution skill
Good knowledge of English both written and speaking.

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Manager, Database Administration

工作站

HQ, Phnom Penh

职责范围

Leads, directs, and oversees daily activities of databases operation to ensure the availability in attaining the excellent operation through consistent and effective service delivery
Maintains database results by setting and enforcing standards and controls
Prepares for database expansion by studying plans and requirements; advising senior technical management; coordinating design and programming
Keeps senior technical management informed by preparing reports on system performance and problems
Upgrades hardware and software by assessing transaction processing and database production options
Maintains database performance by troubleshooting problems
Secures database by developing policies, procedures, and controls
Installs and maintains all databases and perform database tuning
Carries out databases capacity planning
Ensures that databases are adequately backed up and able to be recovered
Protects databases against threats or unauthorised access
Controls access permissions and privileges
Monitors and reports on database usage and performance
Manage the security and disaster recovery aspects of database
Performs impact analysis of any changes made to the database
Troubleshoots and provides technical support on database issues
Assists in DR testing on core banking systems and other related systems
Produces and manages multiple projects simultaneously
Any related tasks assigned by supervisor or management from time to time.

要求

Bachelor degree in IT or related fields
5 years of experience in Oracle Database Administration
Experience of Data Guard and Cluster
Experience of database security, backup and recovery, performance monitoring standards
Experience in Linux and Solaris OS
Strong command of Structured Query Language and Unix Shell Script
Understanding of RDBMS and XML Database Management Systems
Understanding of core banking modules and reports
Good command of Khmer and English
Good written and verbal communication skills.

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Officer, Creative Designer

工作站

HQ, Phnom Penh

职责范围

Study design briefs and determine requirements
Schedule projects and define budget constraints
Conceptualise visuals based on requirements
Prepare rough drafts and present ideas
Develop illustrations, adobe family, logos and other designs using software
Use the appropriate colours and layouts for each graphic
Work with copywriters and creative director to produce final design
Test graphics across various medias and social medias
Amend designs after feedback
Ensure final graphics and layouts are visually appealing and on-brand
Understand art in printing productions
Propose standard material for banks products and promotions
Creative design and conceptualise for both digital and offline marketing
Other tasks will be assigned by digital social channel management.

要求

Proven graphic designing experience
A strong portfolio of illustrations or other graphics
Familiarity with design software and technologies (such as Adobe Family)
A keen eye for aesthetics and details
Good communication skills
Ability to work methodically and meet deadlines
Degree in Design, Fine Arts or related field is a plus.

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Senior Officer, Customer Care

工作站

HQ, Phnom Penh

职责范围

Hiring, training, coaching, and leading call center representatives as they provide support for customers
Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees
Assisting other management team members in identifying trends and establishing call centre goals
Ensuring staff members are achieving desired service levels and taking corrective action, as needed
Preparing reports and analysing call centre data to improve processes, ensure resources are properly allocated, and maximise efficiency and customer satisfaction
Authorising replacements or refunds
Manage response to customer inquiry in any digital social media channels and live chat
Sale referral of customer call and chat inquiry to sale team. Will work closely with all product team and understand the products features
Mail-Chimp responsive
Taking on other tasks or projects to support employees, other managers, and call centre operating.

要求

Bachelor's Degree in Marketing, Business or Communications preferred
3 years' experience in telemarketing or an outbound call centre environment
Familiarity with telemarketing software systems (CRM preferred)
Excellent communication, management, interpersonal and leadership skills required
Advanced conflict resolution skills required
Ability to work overtime as necessary to meet quotas and guide team.

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Branch Manager

工作站

Preah Sihanouk Provincial Branch, Sihanoukville

职责范围

Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
Develop and enforce sound policies and structures for the growth of the bank
Create a strong workforce by developing competent individuals in the banking operations team
Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
Create and implement long term business plan to ensure continuity of business operations in the long run
Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
Collaborate with heads of other units to develop best practices for successful banking operations
Delegate tasks to members of the operations team
Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals
Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security
Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth
Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risks
Establish and maintain effective and competent system of internal control and risk management
Provide back up supports to other branches in term of manpower, funding and customer services
All other matters ancillary to the above as well as any other related duties that Management may require from time to time.

要求

Degree/Professional qualifications or equivalent
Minimum 5 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions
In-depth knowledge of the Cambodia banking industry
Possess good leadership and management style
Good negotiation skills to maintain interpersonal customer relationships
High level of analytical ability to provide good solutions in customer problem solving
Attentive and devoted to deliver good quality works
Chinese speaking is an advantage
Good English communication both speaking and writing
Good organization skills to ensure effective and efficient implementation of business strategies.

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需要了解更多信息，请通过info@bicbank.com.kh与我们联系

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