Careers

Drawing on our 30 years of experience in the region, we believe that we can become Cambodia’s number one preferred and trusted bank. If you want to work in a collaborative environment with abundant opportunities and your desire is to progress, you might be just what we’re looking for. Join us for a chance to shape the future of the Cambodian banking industry today.

Please see below a list of job titles we are currently hiring, as well as the closing dates for your reference. Even if your desired position is not listed in the current openings, please don’t hesitate to send your application, for we may find a suitable place for your qualifications and experience on our growing team.

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Officer, Digital System
(Backend and API Developer)

Toul Kouk Branch, Phnom Penh

职责范围

Organize and participate the testing, evaluating for the new system
Joint develop and implementation related system, backend system development
Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
Executed the checklists and report the task progress to supervisor
Support the users including the procedural documentation and relevant reports related system
Provide the training if the related system has been implemented
Report the task/project progress to supervisor
Any related tasks may assign by supervisor or management from time to time.

要求

Qualification in Information Technology, Computer and Science, Information Security, and other related degrees.
At least 2 years of development experience.
Experience in backend system development, Spring boot Java
Database: MySQL, SQL Server and Oracle
Experience in HTML, Java, XML, JSON, RESTfull API ..etc.
Experience in resolving issue in term of technical support and document preparation for future reference.
Good knowledge in both written & spoken English
Flexible and willing to learn.
Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill.

Branch Manager
(Chinese speaking)

Head Office, Phnom Penh

职责范围

Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
Develop and enforce sound policies and structures for the growth of the bank
Create a strong workforce by developing competent individuals in the banking operations team
Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
Create and implement long term business plan to ensure continuity of business operations in the long run
Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
Collaborate with heads of other units to develop best practices for successful banking operations
Delegate tasks to members of the operations team
Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals
Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security
Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth
Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risk
Establish and maintain effective and competent system of internal control and risk management
Provide back up supports to other branches in term of manpower, funding and customer services
All other matters ancillary to the above as well as any other related duties that Management may require from time to time.

要求

Degree/Professional qualifications or equivalent
Minimum 5 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions
In-depth knowledge of the Cambodia banking industry
Possess good leadership and management style
Good negotiation skills to maintain interpersonal customer relationships
High level of analytical ability to provide good solutions in customer problem solving
Attentive and devoted to deliver good quality works
Chinese speaking is an advantage
Good English communication both speaking and writing
Good organization skills to ensure effective and efficient implementation of business strategies.

Deputy Branch Manager
(Chinese speaking)

Head Office, Phnom Penh

职责范围

Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
Develop and enforce sound policies and structures for the growth of the bank
Create a strong workforce by developing competent individuals in the banking operations team
Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
Create and implement long term business plan to ensure continuity of business operations in the long run
Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
Collaborate with heads of other units to develop best practices for successful banking operations
Delegate tasks to members of the operations team
Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals
Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security
Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth
Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risks
Establish and maintain effective and competent system of internal control and risk management
Provide back up supports to other branches in term of manpower, funding and customer services
All other matters ancillary to the above as well as any other related duties that Management may require from time to time.

要求

Degree/Professional qualifications or equivalent
Minimum 4 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions
In-depth knowledge of the Cambodia banking industry
Possess good leadership and management style
Good negotiation skills to maintain interpersonal customer relationships
High level of analytical ability to provide good solutions in customer problem solving
Attentive and devoted to deliver good quality works
Chinese speaking is an advantage
Good English communication both speaking and writing
Good organization skills to ensure effective and efficient implementation of business strategies.

Deputy Manager, Tax Unit

Head Office, Phnom Penh

职责范围

Ensure the companies’ compliance with the Cambodian tax law and relevant regulations, and report to a manager.
Ensure all tax preparation, submission and other taxes properly, accurately, and on time
Coordinate and review monthly and yearly tax submission in compliance with laws
Responsible for manage tax compliance, identify and mitigate the tax risk
Ensure and review the quality of work and in accordance with the company guidelines
Advise on the impact of new tax laws, Prakas and relevant regulations
Manage and coordinate tax queries, tax audits from GDT and drafting of all necessary document
Maintain sufficient tax provision on general ledger and prepare tax related data requests
Improve processes by developing or implementing best practices
To handle tax declaration preparation, review and related tax matters
To disseminate information and provide training to relevant managers or staffs on new tax law and regulations
Update with tax laws, regulation and develop policies and procedure to maintain and strengthen internal control
Performing other related tasks assigned by management.

要求

Bachelor degree in accounting, CAT/ACCA student is preferable
Graduated Taxation Agencies from National Tax School (NTS) is required
Minimum of 5 years’ experience in tax and accounting and financial reporting
Experience in practical accounting and taxation in tax firm or auditing firm is a plus
Excellent knowledge of tax accounting, tax compliance and all types of tax returns
Proven working experience as tax assistant manager or manager
Proven experience in interacting, negotiating, and building relationships with tax officers
Highly confident, technically competent, and able to communicate convincingly to tax officer
Strong leadership and personnel management skills
Good command of spoken/written/presentation in English, and ability to work with multi-levels and culturally-diversified team dynamics.

Senior Officer, Technology
Security & Governance

Tuol Kouk Branch, Phnom Penh

职责范围

Assist line manager to develop and enhance up to date Digital and IT security policy, standards operation procedure
To ensure procedure of each security controls are implemented and managed
Report and escalate based on principles and rules of policies and standards
Create and manage risk register and work with various teams on ongoing basis to guide the on mitigation
Communicate between IT and internal/external audit on required assessments
Review on IT change management and privilege user access controls
Perform regular IT security reviews and produce IT assurance and compliance status reports
Document any security breaches and assess their damage
Promote cyber security awareness posture at all levels of management and employees by maintaining and developing a positive culture of compliance against IT security policy, industry standards and regulations
Build a strong collaborative relationship with other stakeholders who support your duties.

要求

Bachelor’s degree or equivalent on Computer Science, Cybersecurity or Information Technology
2 years experienced in IT security management, cybersecurity or IT Audit in financial services
Knowledge of IT Risk and Governance is preferred
Knowledge of COBIT, NIST, PCI DSS, or ISO27001
One or more of the relevant IT security certifications will be preferred, these may include Security+, CySA+, CCNA, COBIT or ITIL -etc.
Good in analytical skills
Good verbal and written English skills to present to department lead and management.

Officer, Digital Support

Tuol Kouk Branch, Phnom Penh

职责范围

Support on card production and maintenance process to ensure all cards/request are delivered follow the SLA without error
Support as operations on digital products such as: Mastercard Debit and Credit, Mobile App, Bill Payment, BAKONG Payment, Fast Payment, CSS etc.
Monitor and review on daily operation and recommend for improvements
Monitoring on disputes and issues raised by relevant team to ensure that all dispute/issue are responded back on timely manner with good quality
Assist on reporting & reconciliation of digital products transactions such as Mobile Banking, Internet Banking, and Card Products (ATM, POS, VISA, Master Card)
Assist on monitoring the settlement from relevant card scheme /digital products to make sure settlement is accurately
Manage and consolidate of NBC/Management monthly report, quarterly and semester reports
Assist and supports digital product and testing activity
Any related tasks may assign by supervisor or management from time to time.

要求

Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
Experience of T24 Core Banking System and Compass Plus system preferred
At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
Able to work as teamwork and complete project deadline
Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
Ability to identify the issue and provide solution quickly
Ability to be quick learner and good teamwork, commitment
High degree of self-motivation and excellent interpersonal skills
Good at English and computer literation.

Senior Manager/Manager, Relationship Management-Lending

Head Office, Phnom Penh

职责范围

Setting up and lead credit department properly to achieve target set by management
Establish new and review existing credit policies, guideline and procedures
Clean up loan document and NPL loan
Clear non-compliance loan
Setting up and support credit card product
Approve loans within specified limits and refer loan applications outside those limits to management for approval
Meet with applicants to obtain information for loan applications and to answer questions about the process
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
Obtain and compile copies of loan applicants' credit histories (CBC, NBC Report), corporate financial statements, and other financial information
Review and update credit and loan files
Review loan agreements to ensure that they are complete and accurate according to policy
Compute payment schedules
Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs
Submit applications to credit analysts for verification and recommendation
Handle customer complaints and take appropriate action to resolve them
Work with clients to identify their financial goals and to find ways of reaching those goals
Confer with underwriters to aid in resolving mortgage application problems
Negotiate payment arrangements with customers who have delinquent loans
Market bank products to individuals and firms, promoting bank services that may meet customers' needs
Supervise loan personnel
Set credit policies, credit lines, procedures and standards in conjunction with senior managers
Provide special services such as investment banking for clients with more specialized needs
Analyze potential loan markets and develop referral networks in order to locate prospects for loans
Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
Arrange for maintenance and liquidation of delinquent properties
Interview, hire, and train new employees
Petition courts to transfer titles and deeds of collateral to banks
Other duties as assigned by the line manager and bank.

要求

Degree in Finance and Banking, Business or any related discipline
Up to 5 years in management and leadership skill
High Commitment, willing to achieve assigned target
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
Must be willing to travel and possess own transport
Ability to propose, plan and execute marketing strategies
Articulate with strong writing skill in English and Khmer
Literate in Microsoft software.

Deputy Manager/Officer, Relationship Management-Lending

Head Office, Phnom Penh

职责范围

Meet and collect information from customers for loan applications
Visiting the collateral, business place and workplace, etc., for ensuring the applications are applicable before providing the loans
Collecting and analyzing the needed financial documentation and assessing the clients' creditworthiness
Develop and generate sales opportunities with both new and existing customers
Identifying and developing new commercial loan relationships
Structuring loan terms and conditions that meet the client’s needs and the Bank’s lending guidelines
Managing a commercial loan portfolio for adherence to loan terms and conditions including, but limited to the timely receipt of required financial information, covenant compliance and annual reviews
Handle customer complaints and take appropriate action to resolve them
Reviewing documentation and working with Bank personnel or Bank Counsel to ensure loan documentation is prepared in accordance with loan approval
Monitoring loan repayment activities and taking necessary action to collect from past-due accounts
Ensuring that loan applications are in line with the company's financial policies, as well as state laws and regulations
Other duties as assigned by the line manager and bank.

要求

Degree in Finance and Banking, Business or any related discipline
Minimum 2 to 4 years relevant working experience with commercial bank
High Commitment, willing to achieve assigned target
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
Must be willing to travel and possess own transport
Ability to propose, plan and execute marketing strategies
Articulate with strong writing skill in English and Khmer
Literate in Microsoft software.

Manager, Training & Talent Acquisition

Head Office, Phnom Penh

职责范围

Oversees training programs that include web-based seminars, printed manuals, group sessions, training videos, and more
Establish, review and update training policies, procedures and application forms
Create and execute learning strategies and programs
Evaluate individual and organizational development needs
Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
Design and deliver e-learning courses, workshops and other trainings
Assess the success of development plans and help employees make the most of learning opportunities
Help managers develop their team members through career pathing
Track budgets and negotiate contracts
Hire and oversee training and L&D Specialists
Determines training needs and requirements for an organization or group by meeting with managers, talking with employees, or administering surveys
Reviews existing training materials produced by third parties to determine appropriateness and relevance
Modifies or creates course materials and training manuals to meet specific training needs
Presents in-person and online training sessions or hires qualified personnel to do so
Schedules training sessions, organizes information technology and other equipment, and manages course enrolment
Monitors training programmes and manuals to ensure that they are effective and up-to-date and makes updates as necessary
Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments
Manages costs for all programmes, productions, and publications in order to report to organization executives regarding a return on investment
Specialists in a particular industry and keeps current on the activities and needs of that industry by attending regular meetings, conferences, and seminars
Maintains understanding of new educational and training techniques and methods
Provide input to ensure that teams consist of diverse, qualified individuals
Ensure that staffing needs are being met with a long-term strategy in mind
Devise and implement sourcing strategies, such as an employer branding initiative, to build pipelines for potential applicants
Create and implement end-to-end hiring processes to ensure a positive experience for candidates
Form close relationships with hiring managers to ensure clear expectations for candidates and interviewers
Annual Staff Planning
Research into competitors and market place
Define job description and document specifications
Identify prospective candidates using a variety of channels
Create a candidate persona for each open position
Conduct confidential interviews
Follow-up references and check credits
Present shortlisted candidates
Present detailed candidate profile summaries
Research and develop recruiting leads
Develop a sustainable candidate lead strategy

要求

Bachelor Degree in Law, Banking and Finance, Management, Business Administration or related fields
Strong in training and learning skill in banking industry
Proven experience as an L&D, Training or similar
Current knowledge of effective learning and development methods
Familiarity with e-learning platforms and practices
Experience in project management and budgeting
Proficient in MS Office and Learning Management Systems (LMS)
Excellent communication and negotiation skills; sharp business acumen
Ability to build rapport with employees and vendors
Sound organizational and decision-making skills
Effective communication skills
Good command of English both writing and speaking
Good knowledge of banking related regulations and laws in Cambodia

International Relationship
Manager (Deposit Base)
(Vietnamese Speaking)

Head Office, Phnom Penh

职责范围

Promote Deposit products both FD and CASA
Manage/organize/support promotional activities, product launch, and information distribution
Oversee/manage the servicing of customer accounts
Cross sell other bank products – remittances, retail loans, etc.
Provide superior customer service and solution to customer's financial needs
Deal proactively with the bank customers to fulfill their banking requirements and solve their queries efficiently
Assist in ongoing services related initiatives/projects and Marketing activities to support company business
Monitor and track bank deposit rates and feedback for ALCO/Treasury
Conduct customer satisfaction surveys and feedback program
All other matters ancillary to the above and to perform any other related duties that Management and Head of Marketing may require from time to time.

要求

Degree in Marketing, Business or any related discipline
Minimum 2 years relevant working experience with commercial bank
Good English communications, Vietnamese speaking
High Commitment, willing to achieve assigned target
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, good character, enthusiasm and willingness to work both independently and as a team member
Willing to work under pressure
Highly skilled customer service
Strong clientele base
Literate in Microsoft software.

Assistance, Digital Support

Tuol Kouk Branch, Phnom Penh

职责范围

Collect and follow-up all card applications from all respective branch to process card issuance and distribute those cards on timely manner
Verify information for card application according to internal process to prevent any fraud as well as to strengthen compliance
Provide card maintenance services (close card, re-issue/replacement, update information...) upon receive request from all respective branch
Manage and prepare card application form in filling folder and scan the soft copy upload is system
Properly keep, store, and manage stock control of card materials to avoid any losses or damage of the materials
Assist and supports digital product testing activity and project implementation
Monitor and review on daily operation and recommend for improvements
Resolve and supports on cards issues and rescues accounts delinquency, and maintain good customer service in timely manner
Assist on manage and establishment procedure and guideline for digital products services
Assist on prepare Management report, NBC monthly report, quarterly and semester reports
Any related tasks may assign by supervisor or management from time to time.

要求

Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
Experience of T24 Core Banking System and Compass Plus system preferred
At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
Able to work as teamwork and complete project deadline
Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
Ability to identify the issue and provide solution quickly
Ability to be quick learner and good teamwork, commitment
High degree of self-motivation and excellent interpersonal skills
Good at English and computer literation.

Customer Service Relationship
(Chinese speaking)

Head Office, Phnom Penh

职责范围

To provide customer service
Resolve customers’ concerns and answer customers’ questions to your best ability
Open new customer accounts
Strong in Sales and Recommending possible products to meet the customers’ needs.

要求

Degree in banking and finance, Accounting, Business or any related discipline
Minimum 1 years relevant working experience with commercial bank or financial
Organizational and time management skills
Ability to work effectively in a team environment
Sound sales and negotiation skills
Sound written and verbal communication skills
Understanding of economic climate and impact of country factors on customer’s business as well as the bank
Articulate with strong writing skill in English and Khmer
High degree of self-motivation and excellent interpersonal skills.

Team Leader, Customer
Care Center

Head Office, Phnom Penh

职责范围

Lead team to perform outbound and inbound sale activities through general query, product and services information, complaints resolution, and account information
Conduct real-time transaction monitoring and call follow-up, inform and verify with accountholder for new transaction and suspicious transaction
Identify and investigate the methods and processes used in fraudulent activities
Resole or escalate customer compliant, depute transaction, account maintenance and other financial activity as necessary following the care center procedure
Recommend to senior level any rules that help to prevent any fraudulent activities
Tracking weekly, monthly, quarterly, yearly report as require from management
Monitor the related system and ATM screen, CCTV connection to ensure system is working properly and alert to responsible people for their further action
Process card transaction and cancel authorization as requested by accountholder
Participant system testing and evaluation to ensure system is working as expected and valued as it is
Other tasks will be assigned by management from time to time
Participant system testing and evaluation to ensure system is working as expected and valued as it is
Provide motivational support to team members to maintain high morale and productivity
Other tasks will be assigned by management from time to time.

要求

High School Diploma or bachelor’s degree in finance, banking, accounting, or any relevant field
Obtain at least 3 years of working experience in customer service
Possess good sales, customer service, and computer skills
Be Flexible and patience
Be able to work effectively in a team environment
Good oral and written communication skills in English & Khmer
Ability to read/write Chinese would be a plus
Switch Working time
Day off rotation.

Officer, Customer Care Center

Head Office, Phnom Penh

职责范围

Conduct outbound and inbound sale activities through general query, product and services information, complaints resolution, and account information
Conduct real-time transaction monitoring and call follow-up, inform and verify with accountholder for new transaction and suspicious transaction
Identify and investigate the methods and processes used in fraudulent activities
Resole or escalate customer compliant, depute transaction, account maintenance and other financial activity as necessary following the care center procedure
Recommend to senior level any rules that help to prevent any fraudulent activities
Tracking weekly, monthly, quarterly, yearly report as require from management
Monitor the related system and ATM screen, CCTV connection to ensure system is working properly and alert to responsible people for their further action
Process card transaction and cancel authorization as requested by accountholder
Participant system testing and evaluation to ensure system is working as expected and valued as it is
Other tasks will be assigned by management from time to time.

要求

High School Diploma or bachelor’s degree in finance, banking, accounting, or any relevant field
Obtain at least 1 year of working experience in customer service
Possess good sales, customer service, and computer skills
Be Flexible and patience
Be able to work effectively in a team environment
Good oral and written communication skills in English & Khmer
Ability to read/write Chinese would be a plus
Switch Working time
Day off rotation.

Officer, Core Banking System

Head Office, Phnom Penh

职责范围

Support daily to branch users
Maintain user and access role in system
Analyze business requirements to define possibility of the system
Maintain and enhance on the current functionalities of the core banking system as well as bugs fix
Identify the root cause of each issue, testing and solving in the system
Develop reports as per business needs
Any related tasks assigned by supervisor or management from time to time.

要求

Bachelor degree in IT or related fields
1 years of experiences in Banking Sector
Experience in Oracle with xml data (T24 database) is a plus
Experiences of in-house applications development is a plus
A strong desire to work in a team
High initiative, commitment, good communication, and problem solving skills
Computer literacy and English language proficiency.

Senior Officer, Core
Banking System

Head Office, Phnom Penh

职责范围

Support daily to branch users
Maintain user and access role in system
Analyze business requirements to define possibility of the system
Maintain and enhance on the current functionalities of the core banking system as well as bugs fix
Identify the root cause of each issue, testing and solving in the system
Develop reports as per business needs
Any related tasks assigned by supervisor or management from time to time.

要求

Bachelor degree in IT or related fields
2 years of experiences in Banking Sector
Experience in T24 AA product configuration and customization
Experience in TAFJ and Jboss
Experience in Oracle with xml data (T24 database)
Experience in routine development in TAFJ environment
A strong desire to work in a team
High initiative, commitment, good communication, and problem solving skills
Computer literacy and English language proficiency.

Senior Officer, Digital Services
and Authorization Support
(Night/Midnight Shift)

Tuol Kouk Branch, Phnom Penh

职责范围

Led and guided team members in conducting 24/7 responsive real-time monitoring of Mastercard transactions using the card monitoring system to identify suspicious or fraudulent activities
Led and coordinated fraud detection, prevention, and control measures relating to fraud losses
Collaborate with the fraud prevention team to develop and implement strategies that effectively minimize fraud risks
Identify and investigate methods and processes used in fraudulent activities
Develop and implement fraud transaction monitoring rules to detect unauthorized and prevent fraudulent transactions
Assist other management team members in identifying trends and establishing goals
Guide the team through difficult issues and provide support and guidance as needed
Track and analyze daily, weekly, monthly, quarterly, and yearly reports on card monitoring activities, fraud incidents, and trends, and provide necessary updates to management
Monitor team members' performance in resolving disputes and ensure timely and effective resolution
Have the authority to approve or reject work requests related to card maintenance, mobile banking services, CIB user, Bakong registration/maintenance, and account maintenance
Ensure adherence to all regulatory requirements and internal policies related to card monitoring, fraud prevention, and customer privacy
Collaborate with cross-functional teams to develop and implement digital banking solutions, including mobile banking apps
Monitor ATM screens and CCTV connections to ensure proper system functioning and promptly alert responsible personnel of any issues
Conduct training sessions and create educational materials to educate customers and internal staff on the benefits and usage of digital services and card monitoring
Motivate and support the team to achieve high productivity and maintain a positive work environment
Provide support for tasks assigned by the line manager.

要求

Bachelor's degree in a relevant field (e.g., Business, Finance, banking) or equivalent work experience
Previous experience in digital banking, transaction monitoring, or authorization roles of at least 3 years or more
Familiarity with transaction monitoring systems and tools
Analytical mindset with the ability to interpret and analyze complex data sets
Attention to detail and ability to identify patterns or anomalies in transaction data
Strong problem-solving skills and ability to make informed decisions based on investigation findings
Ability to work independently and efficiently manage time and priorities
Proficiency in using relevant software applications and systems
Be Flexible and patient and be able to work effectively in a team environment
Good oral and written communication skills in English & Khmer
Ability to read/write Chinese would be a plus
Switch Working time and Day off rotation.

Officer, Digital Services
and Authorization Support
(Day/Midnight Shift)

Tuol Kouk Branch, Phnom Penh

职责范围

Conduct 24/7 responsive real-time monitoring of Mastercard transactions using the card monitoring system to identify suspicious or fraudulent activities
Proactively contact cardholders to inform and verify suspicious or fraudulent transactions, ensuring timely action is taken to minimize risks
Communicate with cardholders to provide preventive measures and educate them on best practices to protect the safety of using their cards online and prevent fraudulent activities
Oversee fraud detection, prevention, and control initiatives, working closely with the fraud prevention team to develop and implement strategies that minimize fraud risks
Provide regular reports on card monitoring activities, fraud incidents, and trends to management and relevant stakeholders, including daily, weekly, monthly, quarterly, and yearly reports
Provide support and maintenance for Mastercard, mobile banking services, CIB users, Bakong registration/maintenance, and account maintenance based on requests received from the customer care center team
Provide assistance and support to the customer care center team in directing and operating digital services, resolving issues, and addressing inquiries related to digital banking and cards
Monitor disputes and ensure timely and effective resolution, collaborating with relevant teams and stakeholders to address and resolve issues
Resolve customer problems promptly and efficiently, ensuring their satisfaction with our services and maintaining high levels of customer happiness
Collaborate with cross-functional teams to develop and implement digital banking solutions, including mobile banking apps, to enhance the overall customer experience and security
Monitor ATM screens and CCTV connections to ensure the proper functioning of the system, promptly alerting responsible personnel of any issues
Support tasks assigned by the line manager.

要求

Bachelor's degree in a relevant field (e.g., Business, Finance, banking) or equivalent work experience
Previous experience in digital banking, transaction monitoring, or authorization roles of at least 1 year or more
Familiarity with transaction monitoring systems and tools
Strong problem-solving skills and ability to make informed decisions based on investigation findings
Ability to work independently and efficiently manage time and priorities
Proficiency in using relevant software applications and systems
Be Flexible and patient and be able to work effectively in a team environment
Good oral and written communication skills in English & Khmer
Ability to read/write Chinese would be a plus
Switch Working time and Day off rotation.

Manager, Research and Development

Head Office, Phnom Penh

职责范围

Creating and developing new products to meet consumer needs
Contributing towards the planning, execution and monitoring of testing a product
Redesigning and refining existing products
Meeting with other departments to discuss product concepts
Carrying out market research to analyze similar products and their functions
Understanding the marketing requirements for a product
Product testing for functionality and longevity
Leading project planning
Ensures that work scope, protocol and regulatory requirements are followed.

要求

Degree in Management, Business or any related field
At least 3 years of relevant working experience on product development or research development in banking sector
Good English communications and comprehension
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, good character, enthusiasm and willingness to work both independently and as a team member
Willing to work under pressure
Literate in Microsoft software.

Manager, Operational Policies
and Procedures

Head Office, Phnom Penh

职责范围

Study industry best practices and regulatory and internal requirement;
Develop comprehensive policies and detailed procedures and guidelines;
Regular review and update with the changes of regulation and internal requirement;
Create all types of forms, slips and applications required by the Bank operations;
Design standardized work instructions and check lists;
Identify and assess the specific operational risks faced by the Bank and gap analysis of the bank operations;
Evaluate the potential impact and likelihood of each identified operational risk;
Establish mechanisms to detect operational risks;
Develop incident response planning;
Produce training material for internal training and refreshment;
Schedule training sessions, communicate and conduct to all operations staff.

要求

Bachelor's degree in related filed such as business administration, management, or equivalent
At least 3 years experiences in policy development, Procedure documentation, or process improvement
Understand of policies, procedures and best practice is essential
Good at assess existing policies and procedure, identify gap or inefficiencies and propose improvement
Effective communication skill with written and verbal in English.
Ability to plan, organize and prioritize tasks, manage timelines and coordinate resource effectively
Good leadership and teamwork skills to effectively manage and motivate the team, delegate tasks, and collaborate with other departments.

Manager, Operational
Quality Control

Head Office, Phnom Penh

职责范围

Establish quality control measures and conduct inspections, tests or checking;
Collect and analyze data to identify area for improvement. Monitor and track the progress to ensure sustained improvement;
Define root cause of the incident and come up with solutions, and implement appropriate corrective actions;
Conduct regular checking branch forms, slips, application etc. in complying with bank policy and regulatory;
Provide recommendation for improvement to branch operations as part of quality control management;
Develop security awareness policy and procedure, monitor and check the implementation;
Ensure branches are following bank's policies and procedures;
Assess the efficiency of processes and workflows with best business practice vs control;
Conduct fraud monitoring and monitor suspicious online transactions via MB, IB, Card and other online platforms;
Evaluate performance, effectiveness, user satisfaction of products and services;
Initiate and control user matrix by functions or roles.

要求

Bachelor's degree in related filed such as business administration, management, or equivalent
At least 3 years experiences in quality control or quality assurance within banking industry
Understand of banking regulations and compliance framework
Good at assess processes, identify risks or inefficiencies
Effective communication skill with written and verbal in English
Ability to plan, organize and prioritize tasks, manage timelines and coordinate resource effectively
Good leadership and teamwork skills to effectively manage and motivate the team, delegate tasks, and collaborate with other departments.

Senior Officer, Content Marketing

Head Office, Phnom Penh

职责范围

60% Creation and Development:
Preparing briefs for relevant stakeholders/vendors, consulting and conveying the brand communication guideline if any;
Producing and editing variable formats of content includes website copy, blog posts, white papers, social media posts, and product descriptions;
Supporting and collaborating with the agencies on implementing mobile app content;
Planning and publishing posts according to our range of digital channels.
20% Content Strategist:
Supporting and brainstorming ideas/concepts for content roadmap, and content calendar;
Supporting & reviewing the creative vendor’s outputs, ensuring brand consistency;
Acting as a local expert: Counseling about local trends, behaviors, and insights in the Cambodia market;
Research industry-related topics, viral ideas, trending on the market and competitors to produce writing that connects with target audiences, boosts engagement, and fosters brand awareness;
Coordinating with designers to release visually appealing elements into digital campaigns;
Tracking content performance, adjusting content strategy based on manager directions.
20% Others:
Collaborating with the Marketing team and other departments to deliver tasks;
Updating and reporting monthly to the line manager.

要求

BA degree in Marketing, Journalism, Advertising, Media & Communications, Linguistics or related disciplines;
At least 3 years of relevant experience as a Copywriter or Content Marketer position (experience in Banking/Fintech companies: Financial Institution, Advertising Agency, Public Newspaper preferred);
Proficient in English and Khmer language, both speaking and writing; https://www.bicbank.com.kh/wp-admin/post.php?post=275&action=edit#
Familiar with various social media and digital platforms (Facebook, LinkedIn, Instagram, Youtube, Tiktok, Website, etc.)
Proven record with a diverse portfolio showcasing your relevant work;
Creativity mindset with a “Can-do” attitude;
Ability to work in a Diversity & Inclusion team environment;
Be able to work independently.

Senior Officer, Graphic Designer

Head Office, Phnom Penh

职责范围

Transferring content ideas to be visual storytelling that engages, informs, and inspires (in both print and electronic media);
Designing and consulting the company’s POS collaterals (brochures, leaflets, boxes, cards, banners, etc.);
Editing compelling short & simple social videos (basic requirements);
To propose/layout our product landing pages, blog pages, website key visual, etc.; on Figma
Collaborating with Brand team to brainstorm and conceptualize visually appealing concepts;
Understanding and applying brand guidelines, ensuring all the visual styles, tone, and moods will follow brand direction;
Identifying flaws and proposing solutions that improve design capabilities;
Assisting in preparing the creative brief. Working with vendors, such as storyboarding, art directing, key visual development, etc.;
Organizing and managing digital assets, ensuring easy accessibility for the team;
Be involved in meetings to discuss concepts and ideas for design layouts, colors, images and other matters concerning overall graphic design;
Project management by coordinating with internal (marketing, Biz Units) and external parties (outside agencies, printers);
Stay up-to-date with industry trends and technologies to continually improve and adapt creative processes.

要求

An association or bachelor’s degree in graphic design or related field;
Minimum 3 year’s experiences as a Designer/ Video Editor;
Good at English and Khmer language;
Proficiency in editing tools such as Adobe illustrator, In-Design, After Effects, Capcut, Premiere Pro and Photoshop; Figma
Experience in printing marketing materials is a plus (flyers, brochures, cards, booklets, etc.);
A strong portfolio showcasing your graphic design and motion graphics work;
Creativity mindset with a “Can-do” attitude and open to feedbacks;
Ability to work in a Diversity & Inclusion team environment;
Excellent communication and teamwork skills.

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Officer, Digital System
(Backend and API Developer)

工作站

Toul Kouk Branch, Phnom Penh

职责范围

Organize and participate the testing, evaluating for the new system
Joint develop and implementation related system, backend system development
Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
Executed the checklists and report the task progress to supervisor
Support the users including the procedural documentation and relevant reports related system
Provide the training if the related system has been implemented
Report the task/project progress to supervisor
Any related tasks may assign by supervisor or management from time to time.

要求

Qualification in Information Technology, Computer and Science, Information Security, and other related degrees.
At least 2 years of development experience.
Experience in backend system development, Spring boot Java
Database: MySQL, SQL Server and Oracle
Experience in HTML, Java, XML, JSON, RESTfull API ..etc.
Experience in resolving issue in term of technical support and document preparation for future reference.
Good knowledge in both written & spoken English
Flexible and willing to learn.
Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill.

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Branch Manager
(Chinese speaking)

工作站

Head Office, Phnom Penh

职责范围

Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
Develop and enforce sound policies and structures for the growth of the bank
Create a strong workforce by developing competent individuals in the banking operations team
Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
Create and implement long term business plan to ensure continuity of business operations in the long run
Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
Collaborate with heads of other units to develop best practices for successful banking operations
Delegate tasks to members of the operations team
Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals
Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security
Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth
Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risk
Establish and maintain effective and competent system of internal control and risk management
Provide back up supports to other branches in term of manpower, funding and customer services
All other matters ancillary to the above as well as any other related duties that Management may require from time to time.

要求

Degree/Professional qualifications or equivalent
Minimum 5 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions
In-depth knowledge of the Cambodia banking industry
Possess good leadership and management style
Good negotiation skills to maintain interpersonal customer relationships
High level of analytical ability to provide good solutions in customer problem solving
Attentive and devoted to deliver good quality works
Chinese speaking is an advantage
Good English communication both speaking and writing
Good organization skills to ensure effective and efficient implementation of business strategies.

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Deputy Branch Manager
(Chinese speaking)

工作站

Head Office, Phnom Penh

职责范围

Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
Develop and enforce sound policies and structures for the growth of the bank
Create a strong workforce by developing competent individuals in the banking operations team
Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
Create and implement long term business plan to ensure continuity of business operations in the long run
Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
Collaborate with heads of other units to develop best practices for successful banking operations
Delegate tasks to members of the operations team
Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals
Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security
Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth
Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risks
Establish and maintain effective and competent system of internal control and risk management
Provide back up supports to other branches in term of manpower, funding and customer services
All other matters ancillary to the above as well as any other related duties that Management may require from time to time.

要求

Degree/Professional qualifications or equivalent
Minimum 4 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions
In-depth knowledge of the Cambodia banking industry
Possess good leadership and management style
Good negotiation skills to maintain interpersonal customer relationships
High level of analytical ability to provide good solutions in customer problem solving
Attentive and devoted to deliver good quality works
Chinese speaking is an advantage
Good English communication both speaking and writing
Good organization skills to ensure effective and efficient implementation of business strategies.

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Deputy Manager, Tax Unit

工作站

Head Office, Phnom Penh

职责范围

Ensure the companies’ compliance with the Cambodian tax law and relevant regulations, and report to a manager.
Ensure all tax preparation, submission and other taxes properly, accurately, and on time
Coordinate and review monthly and yearly tax submission in compliance with laws
Responsible for manage tax compliance, identify and mitigate the tax risk
Ensure and review the quality of work and in accordance with the company guidelines
Advise on the impact of new tax laws, Prakas and relevant regulations
Manage and coordinate tax queries, tax audits from GDT and drafting of all necessary document
Maintain sufficient tax provision on general ledger and prepare tax related data requests
Improve processes by developing or implementing best practices
To handle tax declaration preparation, review and related tax matters
To disseminate information and provide training to relevant managers or staffs on new tax law and regulations
Update with tax laws, regulation and develop policies and procedure to maintain and strengthen internal control
Performing other related tasks assigned by management.

要求

Bachelor degree in accounting, CAT/ACCA student is preferable
Graduated Taxation Agencies from National Tax School (NTS) is required
Minimum of 5 years’ experience in tax and accounting and financial reporting
Experience in practical accounting and taxation in tax firm or auditing firm is a plus
Excellent knowledge of tax accounting, tax compliance and all types of tax returns
Proven working experience as tax assistant manager or manager
Proven experience in interacting, negotiating, and building relationships with tax officers
Highly confident, technically competent, and able to communicate convincingly to tax officer
Strong leadership and personnel management skills
Good command of spoken/written/presentation in English, and ability to work with multi-levels and culturally-diversified team dynamics.

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Senior Officer, Technology
Security & Governance

工作站

Tuol Kouk Branch, Phnom Penh

职责范围

Assist line manager to develop and enhance up to date Digital and IT security policy, standards operation procedure
To ensure procedure of each security controls are implemented and managed
Report and escalate based on principles and rules of policies and standards
Create and manage risk register and work with various teams on ongoing basis to guide the on mitigation
Communicate between IT and internal/external audit on required assessments
Review on IT change management and privilege user access controls
Perform regular IT security reviews and produce IT assurance and compliance status reports
Document any security breaches and assess their damage
Promote cyber security awareness posture at all levels of management and employees by maintaining and developing a positive culture of compliance against IT security policy, industry standards and regulations
Build a strong collaborative relationship with other stakeholders who support your duties.

要求

Bachelor’s degree or equivalent on Computer Science, Cybersecurity or Information Technology
2 years experienced in IT security management, cybersecurity or IT Audit in financial services
Knowledge of IT Risk and Governance is preferred
Knowledge of COBIT, NIST, PCI DSS, or ISO27001
One or more of the relevant IT security certifications will be preferred, these may include Security+, CySA+, CCNA, COBIT or ITIL -etc.
Good in analytical skills
Good verbal and written English skills to present to department lead and management.

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Officer, Digital Support

工作站

Tuol Kouk Branch, Phnom Penh

职责范围

Support on card production and maintenance process to ensure all cards/request are delivered follow the SLA without error
Support as operations on digital products such as: Mastercard Debit and Credit, Mobile App, Bill Payment, BAKONG Payment, Fast Payment, CSS etc.
Monitor and review on daily operation and recommend for improvements
Monitoring on disputes and issues raised by relevant team to ensure that all dispute/issue are responded back on timely manner with good quality
Assist on reporting & reconciliation of digital products transactions such as Mobile Banking, Internet Banking, and Card Products (ATM, POS, VISA, Master Card)
Assist on monitoring the settlement from relevant card scheme /digital products to make sure settlement is accurately
Manage and consolidate of NBC/Management monthly report, quarterly and semester reports
Assist and supports digital product and testing activity
Any related tasks may assign by supervisor or management from time to time.

要求

Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
Experience of T24 Core Banking System and Compass Plus system preferred
At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
Able to work as teamwork and complete project deadline
Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
Ability to identify the issue and provide solution quickly
Ability to be quick learner and good teamwork, commitment
High degree of self-motivation and excellent interpersonal skills
Good at English and computer literation.

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Senior Manager/Manager, Relationship Management-Lending

工作站

Head Office, Phnom Penh

职责范围

Setting up and lead credit department properly to achieve target set by management
Establish new and review existing credit policies, guideline and procedures
Clean up loan document and NPL loan
Clear non-compliance loan
Setting up and support credit card product
Approve loans within specified limits and refer loan applications outside those limits to management for approval
Meet with applicants to obtain information for loan applications and to answer questions about the process
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
Obtain and compile copies of loan applicants' credit histories (CBC, NBC Report), corporate financial statements, and other financial information
Review and update credit and loan files
Review loan agreements to ensure that they are complete and accurate according to policy
Compute payment schedules
Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs
Submit applications to credit analysts for verification and recommendation
Handle customer complaints and take appropriate action to resolve them
Work with clients to identify their financial goals and to find ways of reaching those goals
Confer with underwriters to aid in resolving mortgage application problems
Negotiate payment arrangements with customers who have delinquent loans
Market bank products to individuals and firms, promoting bank services that may meet customers' needs
Supervise loan personnel
Set credit policies, credit lines, procedures and standards in conjunction with senior managers
Provide special services such as investment banking for clients with more specialized needs
Analyze potential loan markets and develop referral networks in order to locate prospects for loans
Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
Arrange for maintenance and liquidation of delinquent properties
Interview, hire, and train new employees
Petition courts to transfer titles and deeds of collateral to banks
Other duties as assigned by the line manager and bank.

要求

Degree in Finance and Banking, Business or any related discipline
Up to 5 years in management and leadership skill
High Commitment, willing to achieve assigned target
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
Must be willing to travel and possess own transport
Ability to propose, plan and execute marketing strategies
Articulate with strong writing skill in English and Khmer
Literate in Microsoft software.

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Deputy Manager/Officer, Relationship Management-Lending

工作站

Head Office, Phnom Penh

职责范围

Meet and collect information from customers for loan applications
Visiting the collateral, business place and workplace, etc., for ensuring the applications are applicable before providing the loans
Collecting and analyzing the needed financial documentation and assessing the clients' creditworthiness
Develop and generate sales opportunities with both new and existing customers
Identifying and developing new commercial loan relationships
Structuring loan terms and conditions that meet the client’s needs and the Bank’s lending guidelines
Managing a commercial loan portfolio for adherence to loan terms and conditions including, but limited to the timely receipt of required financial information, covenant compliance and annual reviews
Handle customer complaints and take appropriate action to resolve them
Reviewing documentation and working with Bank personnel or Bank Counsel to ensure loan documentation is prepared in accordance with loan approval
Monitoring loan repayment activities and taking necessary action to collect from past-due accounts
Ensuring that loan applications are in line with the company's financial policies, as well as state laws and regulations
Other duties as assigned by the line manager and bank.

要求

Degree in Finance and Banking, Business or any related discipline
Minimum 2 to 4 years relevant working experience with commercial bank
High Commitment, willing to achieve assigned target
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
Must be willing to travel and possess own transport
Ability to propose, plan and execute marketing strategies
Articulate with strong writing skill in English and Khmer
Literate in Microsoft software.

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Manager, Training & Talent Acquisition

工作站

Head Office, Phnom Penh

职责范围

Oversees training programs that include web-based seminars, printed manuals, group sessions, training videos, and more
Establish, review and update training policies, procedures and application forms
Create and execute learning strategies and programs
Evaluate individual and organizational development needs
Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
Design and deliver e-learning courses, workshops and other trainings
Assess the success of development plans and help employees make the most of learning opportunities
Help managers develop their team members through career pathing
Track budgets and negotiate contracts
Hire and oversee training and L&D Specialists
Determines training needs and requirements for an organization or group by meeting with managers, talking with employees, or administering surveys
Reviews existing training materials produced by third parties to determine appropriateness and relevance
Modifies or creates course materials and training manuals to meet specific training needs
Presents in-person and online training sessions or hires qualified personnel to do so
Schedules training sessions, organizes information technology and other equipment, and manages course enrolment
Monitors training programmes and manuals to ensure that they are effective and up-to-date and makes updates as necessary
Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments
Manages costs for all programmes, productions, and publications in order to report to organization executives regarding a return on investment
Specialists in a particular industry and keeps current on the activities and needs of that industry by attending regular meetings, conferences, and seminars
Maintains understanding of new educational and training techniques and methods
Provide input to ensure that teams consist of diverse, qualified individuals
Ensure that staffing needs are being met with a long-term strategy in mind
Devise and implement sourcing strategies, such as an employer branding initiative, to build pipelines for potential applicants
Create and implement end-to-end hiring processes to ensure a positive experience for candidates
Form close relationships with hiring managers to ensure clear expectations for candidates and interviewers
Annual Staff Planning
Research into competitors and market place
Define job description and document specifications
Identify prospective candidates using a variety of channels
Create a candidate persona for each open position
Conduct confidential interviews
Follow-up references and check credits
Present shortlisted candidates
Present detailed candidate profile summaries
Research and develop recruiting leads
Develop a sustainable candidate lead strategy

要求

Bachelor Degree in Law, Banking and Finance, Management, Business Administration or related fields
Strong in training and learning skill in banking industry
Proven experience as an L&D, Training or similar
Current knowledge of effective learning and development methods
Familiarity with e-learning platforms and practices
Experience in project management and budgeting
Proficient in MS Office and Learning Management Systems (LMS)
Excellent communication and negotiation skills; sharp business acumen
Ability to build rapport with employees and vendors
Sound organizational and decision-making skills
Effective communication skills
Good command of English both writing and speaking
Good knowledge of banking related regulations and laws in Cambodia

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International Relationship
Manager (Deposit Base)
(Vietnamese Speaking)

工作站

Head Office, Phnom Penh

职责范围

Promote Deposit products both FD and CASA
Manage/organize/support promotional activities, product launch, and information distribution
Oversee/manage the servicing of customer accounts
Cross sell other bank products – remittances, retail loans, etc.
Provide superior customer service and solution to customer's financial needs
Deal proactively with the bank customers to fulfill their banking requirements and solve their queries efficiently
Assist in ongoing services related initiatives/projects and Marketing activities to support company business
Monitor and track bank deposit rates and feedback for ALCO/Treasury
Conduct customer satisfaction surveys and feedback program
All other matters ancillary to the above and to perform any other related duties that Management and Head of Marketing may require from time to time.

要求

Degree in Marketing, Business or any related discipline
Minimum 2 years relevant working experience with commercial bank
Good English communications, Vietnamese speaking
High Commitment, willing to achieve assigned target
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, good character, enthusiasm and willingness to work both independently and as a team member
Willing to work under pressure
Highly skilled customer service
Strong clientele base
Literate in Microsoft software.

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Assistance, Digital Support

工作站

Tuol Kouk Branch, Phnom Penh

职责范围

Collect and follow-up all card applications from all respective branch to process card issuance and distribute those cards on timely manner
Verify information for card application according to internal process to prevent any fraud as well as to strengthen compliance
Provide card maintenance services (close card, re-issue/replacement, update information...) upon receive request from all respective branch
Manage and prepare card application form in filling folder and scan the soft copy upload is system
Properly keep, store, and manage stock control of card materials to avoid any losses or damage of the materials
Assist and supports digital product testing activity and project implementation
Monitor and review on daily operation and recommend for improvements
Resolve and supports on cards issues and rescues accounts delinquency, and maintain good customer service in timely manner
Assist on manage and establishment procedure and guideline for digital products services
Assist on prepare Management report, NBC monthly report, quarterly and semester reports
Any related tasks may assign by supervisor or management from time to time.

要求

Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
Experience of T24 Core Banking System and Compass Plus system preferred
At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
Able to work as teamwork and complete project deadline
Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
Ability to identify the issue and provide solution quickly
Ability to be quick learner and good teamwork, commitment
High degree of self-motivation and excellent interpersonal skills
Good at English and computer literation.

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Customer Service Relationship
(Chinese speaking)

工作站

Head Office, Phnom Penh

职责范围

To provide customer service
Resolve customers’ concerns and answer customers’ questions to your best ability
Open new customer accounts
Strong in Sales and Recommending possible products to meet the customers’ needs.

要求

Degree in banking and finance, Accounting, Business or any related discipline
Minimum 1 years relevant working experience with commercial bank or financial
Organizational and time management skills
Ability to work effectively in a team environment
Sound sales and negotiation skills
Sound written and verbal communication skills
Understanding of economic climate and impact of country factors on customer’s business as well as the bank
Articulate with strong writing skill in English and Khmer
High degree of self-motivation and excellent interpersonal skills.

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Team Leader, Customer
Care Center

工作站

Head Office, Phnom Penh

职责范围

Lead team to perform outbound and inbound sale activities through general query, product and services information, complaints resolution, and account information
Conduct real-time transaction monitoring and call follow-up, inform and verify with accountholder for new transaction and suspicious transaction
Identify and investigate the methods and processes used in fraudulent activities
Resole or escalate customer compliant, depute transaction, account maintenance and other financial activity as necessary following the care center procedure
Recommend to senior level any rules that help to prevent any fraudulent activities
Tracking weekly, monthly, quarterly, yearly report as require from management
Monitor the related system and ATM screen, CCTV connection to ensure system is working properly and alert to responsible people for their further action
Process card transaction and cancel authorization as requested by accountholder
Participant system testing and evaluation to ensure system is working as expected and valued as it is
Other tasks will be assigned by management from time to time
Participant system testing and evaluation to ensure system is working as expected and valued as it is
Provide motivational support to team members to maintain high morale and productivity
Other tasks will be assigned by management from time to time.

要求

High School Diploma or bachelor’s degree in finance, banking, accounting, or any relevant field
Obtain at least 3 years of working experience in customer service
Possess good sales, customer service, and computer skills
Be Flexible and patience
Be able to work effectively in a team environment
Good oral and written communication skills in English & Khmer
Ability to read/write Chinese would be a plus
Switch Working time
Day off rotation.

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Officer, Customer Care Center

工作站

Head Office, Phnom Penh

职责范围

Conduct outbound and inbound sale activities through general query, product and services information, complaints resolution, and account information
Conduct real-time transaction monitoring and call follow-up, inform and verify with accountholder for new transaction and suspicious transaction
Identify and investigate the methods and processes used in fraudulent activities
Resole or escalate customer compliant, depute transaction, account maintenance and other financial activity as necessary following the care center procedure
Recommend to senior level any rules that help to prevent any fraudulent activities
Tracking weekly, monthly, quarterly, yearly report as require from management
Monitor the related system and ATM screen, CCTV connection to ensure system is working properly and alert to responsible people for their further action
Process card transaction and cancel authorization as requested by accountholder
Participant system testing and evaluation to ensure system is working as expected and valued as it is
Other tasks will be assigned by management from time to time.

要求

High School Diploma or bachelor’s degree in finance, banking, accounting, or any relevant field
Obtain at least 1 year of working experience in customer service
Possess good sales, customer service, and computer skills
Be Flexible and patience
Be able to work effectively in a team environment
Good oral and written communication skills in English & Khmer
Ability to read/write Chinese would be a plus
Switch Working time
Day off rotation.

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Officer, Core Banking System

工作站

Head Office, Phnom Penh

职责范围

Support daily to branch users
Maintain user and access role in system
Analyze business requirements to define possibility of the system
Maintain and enhance on the current functionalities of the core banking system as well as bugs fix
Identify the root cause of each issue, testing and solving in the system
Develop reports as per business needs
Any related tasks assigned by supervisor or management from time to time.

要求

Bachelor degree in IT or related fields
1 years of experiences in Banking Sector
Experience in Oracle with xml data (T24 database) is a plus
Experiences of in-house applications development is a plus
A strong desire to work in a team
High initiative, commitment, good communication, and problem solving skills
Computer literacy and English language proficiency.

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Senior Officer, Core
Banking System

工作站

Head Office, Phnom Penh

职责范围

Support daily to branch users
Maintain user and access role in system
Analyze business requirements to define possibility of the system
Maintain and enhance on the current functionalities of the core banking system as well as bugs fix
Identify the root cause of each issue, testing and solving in the system
Develop reports as per business needs
Any related tasks assigned by supervisor or management from time to time.

要求

Bachelor degree in IT or related fields
2 years of experiences in Banking Sector
Experience in T24 AA product configuration and customization
Experience in TAFJ and Jboss
Experience in Oracle with xml data (T24 database)
Experience in routine development in TAFJ environment
A strong desire to work in a team
High initiative, commitment, good communication, and problem solving skills
Computer literacy and English language proficiency.

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Senior Officer, Digital Services
and Authorization Support
(Night/Midnight Shift)

工作站

Tuol Kouk Branch, Phnom Penh

职责范围

Led and guided team members in conducting 24/7 responsive real-time monitoring of Mastercard transactions using the card monitoring system to identify suspicious or fraudulent activities
Led and coordinated fraud detection, prevention, and control measures relating to fraud losses
Collaborate with the fraud prevention team to develop and implement strategies that effectively minimize fraud risks
Identify and investigate methods and processes used in fraudulent activities
Develop and implement fraud transaction monitoring rules to detect unauthorized and prevent fraudulent transactions
Assist other management team members in identifying trends and establishing goals
Guide the team through difficult issues and provide support and guidance as needed
Track and analyze daily, weekly, monthly, quarterly, and yearly reports on card monitoring activities, fraud incidents, and trends, and provide necessary updates to management
Monitor team members' performance in resolving disputes and ensure timely and effective resolution
Have the authority to approve or reject work requests related to card maintenance, mobile banking services, CIB user, Bakong registration/maintenance, and account maintenance
Ensure adherence to all regulatory requirements and internal policies related to card monitoring, fraud prevention, and customer privacy
Collaborate with cross-functional teams to develop and implement digital banking solutions, including mobile banking apps
Monitor ATM screens and CCTV connections to ensure proper system functioning and promptly alert responsible personnel of any issues
Conduct training sessions and create educational materials to educate customers and internal staff on the benefits and usage of digital services and card monitoring
Motivate and support the team to achieve high productivity and maintain a positive work environment
Provide support for tasks assigned by the line manager.

要求

Bachelor's degree in a relevant field (e.g., Business, Finance, banking) or equivalent work experience
Previous experience in digital banking, transaction monitoring, or authorization roles of at least 3 years or more
Familiarity with transaction monitoring systems and tools
Analytical mindset with the ability to interpret and analyze complex data sets
Attention to detail and ability to identify patterns or anomalies in transaction data
Strong problem-solving skills and ability to make informed decisions based on investigation findings
Ability to work independently and efficiently manage time and priorities
Proficiency in using relevant software applications and systems
Be Flexible and patient and be able to work effectively in a team environment
Good oral and written communication skills in English & Khmer
Ability to read/write Chinese would be a plus
Switch Working time and Day off rotation.

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Officer, Digital Services
and Authorization Support
(Day/Midnight Shift)

工作站

Tuol Kouk Branch, Phnom Penh

职责范围

Conduct 24/7 responsive real-time monitoring of Mastercard transactions using the card monitoring system to identify suspicious or fraudulent activities
Proactively contact cardholders to inform and verify suspicious or fraudulent transactions, ensuring timely action is taken to minimize risks
Communicate with cardholders to provide preventive measures and educate them on best practices to protect the safety of using their cards online and prevent fraudulent activities
Oversee fraud detection, prevention, and control initiatives, working closely with the fraud prevention team to develop and implement strategies that minimize fraud risks
Provide regular reports on card monitoring activities, fraud incidents, and trends to management and relevant stakeholders, including daily, weekly, monthly, quarterly, and yearly reports
Provide support and maintenance for Mastercard, mobile banking services, CIB users, Bakong registration/maintenance, and account maintenance based on requests received from the customer care center team
Provide assistance and support to the customer care center team in directing and operating digital services, resolving issues, and addressing inquiries related to digital banking and cards
Monitor disputes and ensure timely and effective resolution, collaborating with relevant teams and stakeholders to address and resolve issues
Resolve customer problems promptly and efficiently, ensuring their satisfaction with our services and maintaining high levels of customer happiness
Collaborate with cross-functional teams to develop and implement digital banking solutions, including mobile banking apps, to enhance the overall customer experience and security
Monitor ATM screens and CCTV connections to ensure the proper functioning of the system, promptly alerting responsible personnel of any issues
Support tasks assigned by the line manager.

要求

Bachelor's degree in a relevant field (e.g., Business, Finance, banking) or equivalent work experience
Previous experience in digital banking, transaction monitoring, or authorization roles of at least 1 year or more
Familiarity with transaction monitoring systems and tools
Strong problem-solving skills and ability to make informed decisions based on investigation findings
Ability to work independently and efficiently manage time and priorities
Proficiency in using relevant software applications and systems
Be Flexible and patient and be able to work effectively in a team environment
Good oral and written communication skills in English & Khmer
Ability to read/write Chinese would be a plus
Switch Working time and Day off rotation.

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Manager, Research and Development

工作站

Head Office, Phnom Penh

职责范围

Creating and developing new products to meet consumer needs
Contributing towards the planning, execution and monitoring of testing a product
Redesigning and refining existing products
Meeting with other departments to discuss product concepts
Carrying out market research to analyze similar products and their functions
Understanding the marketing requirements for a product
Product testing for functionality and longevity
Leading project planning
Ensures that work scope, protocol and regulatory requirements are followed.

要求

Degree in Management, Business or any related field
At least 3 years of relevant working experience on product development or research development in banking sector
Good English communications and comprehension
Effective presentation and communication skills, good at social-networking
Able to interact confidently at all levels
Possess positive attitude, good character, enthusiasm and willingness to work both independently and as a team member
Willing to work under pressure
Literate in Microsoft software.

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Manager, Operational Policies
and Procedures

工作站

Head Office, Phnom Penh

职责范围

Study industry best practices and regulatory and internal requirement;
Develop comprehensive policies and detailed procedures and guidelines;
Regular review and update with the changes of regulation and internal requirement;
Create all types of forms, slips and applications required by the Bank operations;
Design standardized work instructions and check lists;
Identify and assess the specific operational risks faced by the Bank and gap analysis of the bank operations;
Evaluate the potential impact and likelihood of each identified operational risk;
Establish mechanisms to detect operational risks;
Develop incident response planning;
Produce training material for internal training and refreshment;
Schedule training sessions, communicate and conduct to all operations staff.

要求

Bachelor's degree in related filed such as business administration, management, or equivalent
At least 3 years experiences in policy development, Procedure documentation, or process improvement
Understand of policies, procedures and best practice is essential
Good at assess existing policies and procedure, identify gap or inefficiencies and propose improvement
Effective communication skill with written and verbal in English.
Ability to plan, organize and prioritize tasks, manage timelines and coordinate resource effectively
Good leadership and teamwork skills to effectively manage and motivate the team, delegate tasks, and collaborate with other departments.

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Manager, Operational
Quality Control

工作站

Head Office, Phnom Penh

职责范围

Establish quality control measures and conduct inspections, tests or checking;
Collect and analyze data to identify area for improvement. Monitor and track the progress to ensure sustained improvement;
Define root cause of the incident and come up with solutions, and implement appropriate corrective actions;
Conduct regular checking branch forms, slips, application etc. in complying with bank policy and regulatory;
Provide recommendation for improvement to branch operations as part of quality control management;
Develop security awareness policy and procedure, monitor and check the implementation;
Ensure branches are following bank's policies and procedures;
Assess the efficiency of processes and workflows with best business practice vs control;
Conduct fraud monitoring and monitor suspicious online transactions via MB, IB, Card and other online platforms;
Evaluate performance, effectiveness, user satisfaction of products and services;
Initiate and control user matrix by functions or roles.

要求

Bachelor's degree in related filed such as business administration, management, or equivalent
At least 3 years experiences in quality control or quality assurance within banking industry
Understand of banking regulations and compliance framework
Good at assess processes, identify risks or inefficiencies
Effective communication skill with written and verbal in English
Ability to plan, organize and prioritize tasks, manage timelines and coordinate resource effectively
Good leadership and teamwork skills to effectively manage and motivate the team, delegate tasks, and collaborate with other departments.

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Senior Officer, Content Marketing

工作站

Head Office, Phnom Penh

职责范围

60% Creation and Development:
Preparing briefs for relevant stakeholders/vendors, consulting and conveying the brand communication guideline if any;
Producing and editing variable formats of content includes website copy, blog posts, white papers, social media posts, and product descriptions;
Supporting and collaborating with the agencies on implementing mobile app content;
Planning and publishing posts according to our range of digital channels.
20% Content Strategist:
Supporting and brainstorming ideas/concepts for content roadmap, and content calendar;
Supporting & reviewing the creative vendor’s outputs, ensuring brand consistency;
Acting as a local expert: Counseling about local trends, behaviors, and insights in the Cambodia market;
Research industry-related topics, viral ideas, trending on the market and competitors to produce writing that connects with target audiences, boosts engagement, and fosters brand awareness;
Coordinating with designers to release visually appealing elements into digital campaigns;
Tracking content performance, adjusting content strategy based on manager directions.
20% Others:
Collaborating with the Marketing team and other departments to deliver tasks;
Updating and reporting monthly to the line manager.

要求

BA degree in Marketing, Journalism, Advertising, Media & Communications, Linguistics or related disciplines;
At least 3 years of relevant experience as a Copywriter or Content Marketer position (experience in Banking/Fintech companies: Financial Institution, Advertising Agency, Public Newspaper preferred);
Proficient in English and Khmer language, both speaking and writing; https://www.bicbank.com.kh/wp-admin/post.php?post=275&action=edit#
Familiar with various social media and digital platforms (Facebook, LinkedIn, Instagram, Youtube, Tiktok, Website, etc.)
Proven record with a diverse portfolio showcasing your relevant work;
Creativity mindset with a “Can-do” attitude;
Ability to work in a Diversity & Inclusion team environment;
Be able to work independently.

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Senior Officer, Graphic Designer

工作站

Head Office, Phnom Penh

职责范围

Transferring content ideas to be visual storytelling that engages, informs, and inspires (in both print and electronic media);
Designing and consulting the company’s POS collaterals (brochures, leaflets, boxes, cards, banners, etc.);
Editing compelling short & simple social videos (basic requirements);
To propose/layout our product landing pages, blog pages, website key visual, etc.; on Figma
Collaborating with Brand team to brainstorm and conceptualize visually appealing concepts;
Understanding and applying brand guidelines, ensuring all the visual styles, tone, and moods will follow brand direction;
Identifying flaws and proposing solutions that improve design capabilities;
Assisting in preparing the creative brief. Working with vendors, such as storyboarding, art directing, key visual development, etc.;
Organizing and managing digital assets, ensuring easy accessibility for the team;
Be involved in meetings to discuss concepts and ideas for design layouts, colors, images and other matters concerning overall graphic design;
Project management by coordinating with internal (marketing, Biz Units) and external parties (outside agencies, printers);
Stay up-to-date with industry trends and technologies to continually improve and adapt creative processes.

要求

An association or bachelor’s degree in graphic design or related field;
Minimum 3 year’s experiences as a Designer/ Video Editor;
Good at English and Khmer language;
Proficiency in editing tools such as Adobe illustrator, In-Design, After Effects, Capcut, Premiere Pro and Photoshop; Figma
Experience in printing marketing materials is a plus (flyers, brochures, cards, booklets, etc.);
A strong portfolio showcasing your graphic design and motion graphics work;
Creativity mindset with a “Can-do” attitude and open to feedbacks;
Ability to work in a Diversity & Inclusion team environment;
Excellent communication and teamwork skills.

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