Information we collect or required permission as you use our services
How we use that information or permission granted
Privacy term and condition
BIC Bank collect information from our customer to provide better user experiences and enhancing our services to more flexible to satisfy our customer with the respect of follow proper privacy and security measures. BIC bank may collect information in the following ways:
We collect information to provide better digital banking experiences to all our customer. When you create banking account, you provide us with personal information that include your name, date of birth, email address, ID number or phone number. Even you are not sign in to BIC mobile, you might choose to provide us with information – like an email address to receive update about our banking services.
BIC may collect your device token upon login to BIC mobile app or after successful authentication into BIC mobile. This information will include device model, version, manufacturer and firmware version. For the purpose of ensuring legitimate login from our customer devices.
Furthermore, local storage permission may also need to store you bank statement once finished downloading from the BIC Mobile App.
BIC Mobile allows app to access your location while using mobile app to navigate nearby ATMs location or branches. BIC bank may use various technologies to determine location, including IP address.
BIC Mobile required permission to read customer contact information for better user experience on mobile top up functions. This contact information is for display purposed only and the bank not proceed to storing user contact information at bank side.
Certain features activation may also require additional app permission from the users to enabled. Example when user prefer to user biometric authentication such as Face-ID or Finger Print for the mobile app login or transaction authentication instead of PIN / Password. Additional features, like camera also needed to allowed in order to proceed QR code scan for payment, take picture or change their profile picture.
BIC Bank discloses potentially personally-identifying and personally-identifying information only to those of its employees, regulator and affiliated organizations that (i) need to know that information in order to process it on BIC Bank’s behalf or to provide services available at BIC Mobile App, and (ii) that have agreed not to disclose it to others.
BIC Bank will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, regulator and affiliated organizations, as described above, BIC Bank discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when BIC Bank believes in good faith that disclosure is reasonably necessary to protect the property or rights of BIC Bank, third parties or the public at large.
If you are a registered BIC banking account and have supplied your email address, BIC Bank may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with BIC Bank and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. BIC Bank takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
We work hard to protect our BIC mobile app and any information that we hold from unauthorized access or unauthorized alteration, disclosure or destruction. In particular: