តំណែង
ប្រកាស
Officer, Digital System
(Backend and API Developer)
01
ទីតាំងធ្វើការ
Toul Kouk Branch, Phnom Penh
ទំនួលខុសត្រូវ
- Organize and participate the testing, evaluating for the new system
- Joint develop and implementation related system, backend system development
- Assist and recommend product’s enhancement and modification as it may require ensuring customers’ satisfaction and the Bank’s need
- Work with IT and related stack-holder to test new enchantment and new product to ensure products has been completed and deployed to production successfully
- Executed the checklists and report the task progress to supervisor
- Support the users including the procedural documentation and relevant reports related system
- Provide the training if the related system has been implemented
- Report the task/project progress to supervisor
- Any related tasks may assign by supervisor or management from time to time.
តម្រូវការ
- Qualification in Information Technology, Computer and Science, Information Security, and other related degrees.
- At least 2 years of development experience.
- Experience in backend system development, Spring boot Java
- Database: MySQL, SQL Server and Oracle
- Experience in HTML, Java, XML, JSON, RESTfull API ..etc.
- Experience in resolving issue in term of technical support and document preparation for future reference.
- Good knowledge in both written & spoken English
- Flexible and willing to learn.
- Able to work under pressure, honest, hardworking, good teamwork & interpersonal skill.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Branch Manager
(Chinese speaking)
01
ទីតាំងធ្វើការ
Head Office, Phnom Penh
ទំនួលខុសត្រូវ
- Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
- Develop and enforce sound policies and structures for the growth of the bank
- Create a strong workforce by developing competent individuals in the banking operations team
- Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
- Create and implement long term business plan to ensure continuity of business operations in the long run
- Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
- Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
- Collaborate with heads of other units to develop best practices for successful banking operations
- Delegate tasks to members of the operations team
- Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals
- Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security
- Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth
- Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risk
- Establish and maintain effective and competent system of internal control and risk management
- Provide back up supports to other branches in term of manpower, funding and customer services
- All other matters ancillary to the above as well as any other related duties that Management may require from time to time.
តម្រូវការ
- Degree/Professional qualifications or equivalent
- Minimum 5 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions
- In-depth knowledge of the Cambodia banking industry
- Possess good leadership and management style
- Good negotiation skills to maintain interpersonal customer relationships
- High level of analytical ability to provide good solutions in customer problem solving
- Attentive and devoted to deliver good quality works
- Chinese speaking is an advantage
- Good English communication both speaking and writing
- Good organization skills to ensure effective and efficient implementation of business strategies.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Deputy Branch Manager
(Chinese speaking)
01
ទីតាំងធ្វើការ
Head Office, Phnom Penh
ទំនួលខុសត្រូវ
- Monitor daily bank operations to ensure a free flow process, and also supervise the execution of daily tasks
- Develop and enforce sound policies and structures for the growth of the bank
- Create a strong workforce by developing competent individuals in the banking operations team
- Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
- Create and implement long term business plan to ensure continuity of business operations in the long run
- Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
- Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
- Collaborate with heads of other units to develop best practices for successful banking operations
- Delegate tasks to members of the operations team
- Effective implementation of the business objectives and strategies of the bank in order to achieve the desired goals
- Ensure effective overall management of all aspects of the branch operational activities including but not limited to business generation efforts, marketing of loans and deposits, community outreach, customer service quality, staff career development and branch’s security
- Train, manage, lead, and provide direction and supervision to a highly professional and result-oriented sales team to achieve the branch’s revenues, profitability and growth
- Ensure branch operations are highly complied with the Bank’s internal policies, regulations, guidelines, and procedures in order to mitigate operations risks
- Establish and maintain effective and competent system of internal control and risk management
- Provide back up supports to other branches in term of manpower, funding and customer services
- All other matters ancillary to the above as well as any other related duties that Management may require from time to time.
តម្រូវការ
- Degree/Professional qualifications or equivalent
- Minimum 4 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions
- In-depth knowledge of the Cambodia banking industry
- Possess good leadership and management style
- Good negotiation skills to maintain interpersonal customer relationships
- High level of analytical ability to provide good solutions in customer problem solving
- Attentive and devoted to deliver good quality works
- Chinese speaking is an advantage
- Good English communication both speaking and writing
- Good organization skills to ensure effective and efficient implementation of business strategies.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Deputy Manager, Tax Unit
01
ទីតាំងធ្វើការ
Head Office, Phnom Penh
ទំនួលខុសត្រូវ
- Ensure the companies’ compliance with the Cambodian tax law and relevant regulations, and report to a manager.
- Ensure all tax preparation, submission and other taxes properly, accurately, and on time
- Coordinate and review monthly and yearly tax submission in compliance with laws
- Responsible for manage tax compliance, identify and mitigate the tax risk
- Ensure and review the quality of work and in accordance with the company guidelines
- Advise on the impact of new tax laws, Prakas and relevant regulations
- Manage and coordinate tax queries, tax audits from GDT and drafting of all necessary document
- Maintain sufficient tax provision on general ledger and prepare tax related data requests
- Improve processes by developing or implementing best practices
- To handle tax declaration preparation, review and related tax matters
- To disseminate information and provide training to relevant managers or staffs on new tax law and regulations
- Update with tax laws, regulation and develop policies and procedure to maintain and strengthen internal control
- Performing other related tasks assigned by management.
តម្រូវការ
- Bachelor degree in accounting, CAT/ACCA student is preferable
- Graduated Taxation Agencies from National Tax School (NTS) is required
- Minimum of 5 years’ experience in tax and accounting and financial reporting
- Experience in practical accounting and taxation in tax firm or auditing firm is a plus
- Excellent knowledge of tax accounting, tax compliance and all types of tax returns
- Proven working experience as tax assistant manager or manager
- Proven experience in interacting, negotiating, and building relationships with tax officers
- Highly confident, technically competent, and able to communicate convincingly to tax officer
- Strong leadership and personnel management skills
- Good command of spoken/written/presentation in English, and ability to work with multi-levels and culturally-diversified team dynamics.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Senior Officer, Technology
Security & Governance
01
ទីតាំងធ្វើការ
Tuol Kouk Branch, Phnom Penh
ទំនួលខុសត្រូវ
- Assist line manager to develop and enhance up to date Digital and IT security policy, standards operation procedure
- To ensure procedure of each security controls are implemented and managed
- Report and escalate based on principles and rules of policies and standards
- Create and manage risk register and work with various teams on ongoing basis to guide the on mitigation
- Communicate between IT and internal/external audit on required assessments
- Review on IT change management and privilege user access controls
- Perform regular IT security reviews and produce IT assurance and compliance status reports
- Document any security breaches and assess their damage
- Promote cyber security awareness posture at all levels of management and employees by maintaining and developing a positive culture of compliance against IT security policy, industry standards and regulations
- Build a strong collaborative relationship with other stakeholders who support your duties.
តម្រូវការ
- Bachelor’s degree or equivalent on Computer Science, Cybersecurity or Information Technology
- 2 years experienced in IT security management, cybersecurity or IT Audit in financial services
- Knowledge of IT Risk and Governance is preferred
- Knowledge of COBIT, NIST, PCI DSS, or ISO27001
- One or more of the relevant IT security certifications will be preferred, these may include Security+, CySA+, CCNA, COBIT or ITIL -etc.
- Good in analytical skills
- Good verbal and written English skills to present to department lead and management.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Officer, Digital Support
01
ទីតាំងធ្វើការ
Tuol Kouk Branch, Phnom Penh
ទំនួលខុសត្រូវ
- Support on card production and maintenance process to ensure all cards/request are delivered follow the SLA without error
- Support as operations on digital products such as: Mastercard Debit and Credit, Mobile App, Bill Payment, BAKONG Payment, Fast Payment, CSS etc.
- Monitor and review on daily operation and recommend for improvements
- Monitoring on disputes and issues raised by relevant team to ensure that all dispute/issue are responded back on timely manner with good quality
- Assist on reporting & reconciliation of digital products transactions such as Mobile Banking, Internet Banking, and Card Products (ATM, POS, VISA, Master Card)
- Assist on monitoring the settlement from relevant card scheme /digital products to make sure settlement is accurately
- Manage and consolidate of NBC/Management monthly report, quarterly and semester reports
- Assist and supports digital product and testing activity
- Any related tasks may assign by supervisor or management from time to time.
តម្រូវការ
- Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
- Experience of T24 Core Banking System and Compass Plus system preferred
- At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
- Able to work as teamwork and complete project deadline
- Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
- Ability to identify the issue and provide solution quickly
- Ability to be quick learner and good teamwork, commitment
- High degree of self-motivation and excellent interpersonal skills
- Good at English and computer literation.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Senior Manager/Manager, Relationship Management-Lending
07
ទីតាំងធ្វើការ
Head Office, Phnom Penh
ទំនួលខុសត្រូវ
- Setting up and lead credit department properly to achieve target set by management
- Establish new and review existing credit policies, guideline and procedures
- Clean up loan document and NPL loan
- Clear non-compliance loan
- Setting up and support credit card product
- Approve loans within specified limits and refer loan applications outside those limits to management for approval
- Meet with applicants to obtain information for loan applications and to answer questions about the process
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
- Obtain and compile copies of loan applicants' credit histories (CBC, NBC Report), corporate financial statements, and other financial information
- Review and update credit and loan files
- Review loan agreements to ensure that they are complete and accurate according to policy
- Compute payment schedules
- Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs
- Submit applications to credit analysts for verification and recommendation
- Handle customer complaints and take appropriate action to resolve them
- Work with clients to identify their financial goals and to find ways of reaching those goals
- Confer with underwriters to aid in resolving mortgage application problems
- Negotiate payment arrangements with customers who have delinquent loans
- Market bank products to individuals and firms, promoting bank services that may meet customers' needs
- Supervise loan personnel
- Set credit policies, credit lines, procedures and standards in conjunction with senior managers
- Provide special services such as investment banking for clients with more specialized needs
- Analyze potential loan markets and develop referral networks in order to locate prospects for loans
- Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
- Arrange for maintenance and liquidation of delinquent properties
- Interview, hire, and train new employees
- Petition courts to transfer titles and deeds of collateral to banks
- Other duties as assigned by the line manager and bank.
តម្រូវការ
- Degree in Finance and Banking, Business or any related discipline
- Up to 5 years in management and leadership skill
- High Commitment, willing to achieve assigned target
- Effective presentation and communication skills, good at social-networking
- Able to interact confidently at all levels
- Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
- Must be willing to travel and possess own transport
- Ability to propose, plan and execute marketing strategies
- Articulate with strong writing skill in English and Khmer
- Literate in Microsoft software.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Deputy Manager/Officer, Relationship Management-Lending
15
ទីតាំងធ្វើការ
Head Office, Phnom Penh
ទំនួលខុសត្រូវ
- Meet and collect information from customers for loan applications
- Visiting the collateral, business place and workplace, etc., for ensuring the applications are applicable before providing the loans
- Collecting and analyzing the needed financial documentation and assessing the clients' creditworthiness
- Develop and generate sales opportunities with both new and existing customers
- Identifying and developing new commercial loan relationships
- Structuring loan terms and conditions that meet the client’s needs and the Bank’s lending guidelines
- Managing a commercial loan portfolio for adherence to loan terms and conditions including, but limited to the timely receipt of required financial information, covenant compliance and annual reviews
- Handle customer complaints and take appropriate action to resolve them
- Reviewing documentation and working with Bank personnel or Bank Counsel to ensure loan documentation is prepared in accordance with loan approval
- Monitoring loan repayment activities and taking necessary action to collect from past-due accounts
- Ensuring that loan applications are in line with the company's financial policies, as well as state laws and regulations
- Other duties as assigned by the line manager and bank.
តម្រូវការ
- Degree in Finance and Banking, Business or any related discipline
- Minimum 2 to 4 years relevant working experience with commercial bank
- High Commitment, willing to achieve assigned target
- Effective presentation and communication skills, good at social-networking
- Able to interact confidently at all levels
- Possess positive attitude, enthusiasm and willingness to work both independently and as a team member
- Must be willing to travel and possess own transport
- Ability to propose, plan and execute marketing strategies
- Articulate with strong writing skill in English and Khmer
- Literate in Microsoft software.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Manager, Training & Talent Acquisition
01
ទីតាំងធ្វើការ
Head Office, Phnom Penh
ទំនួលខុសត្រូវ
- Oversees training programs that include web-based seminars, printed manuals, group sessions, training videos, and more
- Establish, review and update training policies, procedures and application forms
- Create and execute learning strategies and programs
- Evaluate individual and organizational development needs
- Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
- Design and deliver e-learning courses, workshops and other trainings
- Assess the success of development plans and help employees make the most of learning opportunities
- Help managers develop their team members through career pathing
- Track budgets and negotiate contracts
- Hire and oversee training and L&D Specialists
- Determines training needs and requirements for an organization or group by meeting with managers, talking with employees, or administering surveys
- Reviews existing training materials produced by third parties to determine appropriateness and relevance
- Modifies or creates course materials and training manuals to meet specific training needs
- Presents in-person and online training sessions or hires qualified personnel to do so
- Schedules training sessions, organizes information technology and other equipment, and manages course enrolment
- Monitors training programmes and manuals to ensure that they are effective and up-to-date and makes updates as necessary
- Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments
- Manages costs for all programmes, productions, and publications in order to report to organization executives regarding a return on investment
- Specialists in a particular industry and keeps current on the activities and needs of that industry by attending regular meetings, conferences, and seminars
- Maintains understanding of new educational and training techniques and methods
- Provide input to ensure that teams consist of diverse, qualified individuals
- Ensure that staffing needs are being met with a long-term strategy in mind
- Devise and implement sourcing strategies, such as an employer branding initiative, to build pipelines for potential applicants
- Create and implement end-to-end hiring processes to ensure a positive experience for candidates
- Form close relationships with hiring managers to ensure clear expectations for candidates and interviewers
- Annual Staff Planning
- Research into competitors and market place
- Define job description and document specifications
- Identify prospective candidates using a variety of channels
- Create a candidate persona for each open position
- Conduct confidential interviews
- Follow-up references and check credits
- Present shortlisted candidates
- Present detailed candidate profile summaries
- Research and develop recruiting leads
- Develop a sustainable candidate lead strategy
តម្រូវការ
- Bachelor Degree in Law, Banking and Finance, Management, Business Administration or related fields
- Strong in training and learning skill in banking industry
- Proven experience as an L&D, Training or similar
- Current knowledge of effective learning and development methods
- Familiarity with e-learning platforms and practices
- Experience in project management and budgeting
- Proficient in MS Office and Learning Management Systems (LMS)
- Excellent communication and negotiation skills; sharp business acumen
- Ability to build rapport with employees and vendors
- Sound organizational and decision-making skills
- Effective communication skills
- Good command of English both writing and speaking
- Good knowledge of banking related regulations and laws in Cambodia
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
International Relationship
Manager (Deposit Base)
(Vietnamese Speaking)
01
ទីតាំងធ្វើការ
Head Office, Phnom Penh
ទំនួលខុសត្រូវ
- Promote Deposit products both FD and CASA
- Manage/organize/support promotional activities, product launch, and information distribution
- Oversee/manage the servicing of customer accounts
- Cross sell other bank products – remittances, retail loans, etc.
- Provide superior customer service and solution to customer's financial needs
- Deal proactively with the bank customers to fulfill their banking requirements and solve their queries efficiently
- Assist in ongoing services related initiatives/projects and Marketing activities to support company business
- Monitor and track bank deposit rates and feedback for ALCO/Treasury
- Conduct customer satisfaction surveys and feedback program
- All other matters ancillary to the above and to perform any other related duties that Management and Head of Marketing may require from time to time.
តម្រូវការ
- Degree in Marketing, Business or any related discipline
- Minimum 2 years relevant working experience with commercial bank
- Good English communications, Vietnamese speaking
- High Commitment, willing to achieve assigned target
- Effective presentation and communication skills, good at social-networking
- Able to interact confidently at all levels
- Possess positive attitude, good character, enthusiasm and willingness to work both independently and as a team member
- Willing to work under pressure
- Highly skilled customer service
- Strong clientele base
- Literate in Microsoft software.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Assistance, Digital Support
01
ទីតាំងធ្វើការ
Tuol Kouk Branch, Phnom Penh
ទំនួលខុសត្រូវ
- Collect and follow-up all card applications from all respective branch to process card issuance and distribute those cards on timely manner
- Verify information for card application according to internal process to prevent any fraud as well as to strengthen compliance
- Provide card maintenance services (close card, re-issue/replacement, update information...) upon receive request from all respective branch
- Manage and prepare card application form in filling folder and scan the soft copy upload is system
- Properly keep, store, and manage stock control of card materials to avoid any losses or damage of the materials
- Assist and supports digital product testing activity and project implementation
- Monitor and review on daily operation and recommend for improvements
- Resolve and supports on cards issues and rescues accounts delinquency, and maintain good customer service in timely manner
- Assist on manage and establishment procedure and guideline for digital products services
- Assist on prepare Management report, NBC monthly report, quarterly and semester reports
- Any related tasks may assign by supervisor or management from time to time.
តម្រូវការ
- Bachelor or Master’s Degree in Financial and Banking, or Accountant or equivalent
- Experience of T24 Core Banking System and Compass Plus system preferred
- At least 02 year(s) up of working experience in Digital Banking, especially Cards Production, POS terminal and ATMs
- Able to work as teamwork and complete project deadline
- Good understanding on digital banking products, ATM/card infrastructure, policies, and procedure establishment
- Ability to identify the issue and provide solution quickly
- Ability to be quick learner and good teamwork, commitment
- High degree of self-motivation and excellent interpersonal skills
- Good at English and computer literation.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Customer Service Relationship
(Chinese speaking)
01
ទីតាំងធ្វើការ
Head Office, Phnom Penh
ទំនួលខុសត្រូវ
- To provide customer service
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Open new customer accounts
- Strong in Sales and Recommending possible products to meet the customers’ needs.
តម្រូវការ
- Degree in banking and finance, Accounting, Business or any related discipline
- Minimum 1 years relevant working experience with commercial bank or financial
- Organizational and time management skills
- Ability to work effectively in a team environment
- Sound sales and negotiation skills
- Sound written and verbal communication skills
- Understanding of economic climate and impact of country factors on customer’s business as well as the bank
- Articulate with strong writing skill in English and Khmer
- High degree of self-motivation and excellent interpersonal skills.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Team Leader, Customer
Care Center
03
ទីតាំងធ្វើការ
Head Office, Phnom Penh
ទំនួលខុសត្រូវ
- Lead team to perform outbound and inbound sale activities through general query, product and services information, complaints resolution, and account information
- Conduct real-time transaction monitoring and call follow-up, inform and verify with accountholder for new transaction and suspicious transaction
- Identify and investigate the methods and processes used in fraudulent activities
- Resole or escalate customer compliant, depute transaction, account maintenance and other financial activity as necessary following the care center procedure
- Recommend to senior level any rules that help to prevent any fraudulent activities
- Tracking weekly, monthly, quarterly, yearly report as require from management
- Monitor the related system and ATM screen, CCTV connection to ensure system is working properly and alert to responsible people for their further action
- Process card transaction and cancel authorization as requested by accountholder
- Participant system testing and evaluation to ensure system is working as expected and valued as it is
- Other tasks will be assigned by management from time to time
- Participant system testing and evaluation to ensure system is working as expected and valued as it is
- Provide motivational support to team members to maintain high morale and productivity
- Other tasks will be assigned by management from time to time.
តម្រូវការ
- High School Diploma or bachelor’s degree in finance, banking, accounting, or any relevant field
- Obtain at least 3 years of working experience in customer service
- Possess good sales, customer service, and computer skills
- Be Flexible and patience
- Be able to work effectively in a team environment
- Good oral and written communication skills in English & Khmer
- Ability to read/write Chinese would be a plus
- Switch Working time
- Day off rotation.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Officer, Customer Care Center
06
ទីតាំងធ្វើការ
Head Office, Phnom Penh
ទំនួលខុសត្រូវ
- Conduct outbound and inbound sale activities through general query, product and services information, complaints resolution, and account information
- Conduct real-time transaction monitoring and call follow-up, inform and verify with accountholder for new transaction and suspicious transaction
- Identify and investigate the methods and processes used in fraudulent activities
- Resole or escalate customer compliant, depute transaction, account maintenance and other financial activity as necessary following the care center procedure
- Recommend to senior level any rules that help to prevent any fraudulent activities
- Tracking weekly, monthly, quarterly, yearly report as require from management
- Monitor the related system and ATM screen, CCTV connection to ensure system is working properly and alert to responsible people for their further action
- Process card transaction and cancel authorization as requested by accountholder
- Participant system testing and evaluation to ensure system is working as expected and valued as it is
- Other tasks will be assigned by management from time to time.
តម្រូវការ
- High School Diploma or bachelor’s degree in finance, banking, accounting, or any relevant field
- Obtain at least 1 year of working experience in customer service
- Possess good sales, customer service, and computer skills
- Be Flexible and patience
- Be able to work effectively in a team environment
- Good oral and written communication skills in English & Khmer
- Ability to read/write Chinese would be a plus
- Switch Working time
- Day off rotation.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Officer, Core Banking System
01
ទីតាំងធ្វើការ
Head Office, Phnom Penh
ទំនួលខុសត្រូវ
- Support daily to branch users
- Maintain user and access role in system
- Analyze business requirements to define possibility of the system
- Maintain and enhance on the current functionalities of the core banking system as well as bugs fix
- Identify the root cause of each issue, testing and solving in the system
- Develop reports as per business needs
- Any related tasks assigned by supervisor or management from time to time.
តម្រូវការ
- Bachelor degree in IT or related fields
- 1 years of experiences in Banking Sector
- Experience in Oracle with xml data (T24 database) is a plus
- Experiences of in-house applications development is a plus
- A strong desire to work in a team
- High initiative, commitment, good communication, and problem solving skills
- Computer literacy and English language proficiency.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Senior Officer, Core
Banking System
01
ទីតាំងធ្វើការ
Head Office, Phnom Penh
ទំនួលខុសត្រូវ
- Support daily to branch users
- Maintain user and access role in system
- Analyze business requirements to define possibility of the system
- Maintain and enhance on the current functionalities of the core banking system as well as bugs fix
- Identify the root cause of each issue, testing and solving in the system
- Develop reports as per business needs
- Any related tasks assigned by supervisor or management from time to time.
តម្រូវការ
- Bachelor degree in IT or related fields
- 2 years of experiences in Banking Sector
- Experience in T24 AA product configuration and customization
- Experience in TAFJ and Jboss
- Experience in Oracle with xml data (T24 database)
- Experience in routine development in TAFJ environment
- A strong desire to work in a team
- High initiative, commitment, good communication, and problem solving skills
- Computer literacy and English language proficiency.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Senior Officer, Digital Services
and Authorization Support
(Night/Midnight Shift)
02
ទីតាំងធ្វើការ
Tuol Kouk Branch, Phnom Penh
ទំនួលខុសត្រូវ
- Led and guided team members in conducting 24/7 responsive real-time monitoring of Mastercard transactions using the card monitoring system to identify suspicious or fraudulent activities
- Led and coordinated fraud detection, prevention, and control measures relating to fraud losses
- Collaborate with the fraud prevention team to develop and implement strategies that effectively minimize fraud risks
- Identify and investigate methods and processes used in fraudulent activities
- Develop and implement fraud transaction monitoring rules to detect unauthorized and prevent fraudulent transactions
- Assist other management team members in identifying trends and establishing goals
- Guide the team through difficult issues and provide support and guidance as needed
- Track and analyze daily, weekly, monthly, quarterly, and yearly reports on card monitoring activities, fraud incidents, and trends, and provide necessary updates to management
- Monitor team members' performance in resolving disputes and ensure timely and effective resolution
- Have the authority to approve or reject work requests related to card maintenance, mobile banking services, CIB user, Bakong registration/maintenance, and account maintenance
- Ensure adherence to all regulatory requirements and internal policies related to card monitoring, fraud prevention, and customer privacy
- Collaborate with cross-functional teams to develop and implement digital banking solutions, including mobile banking apps
- Monitor ATM screens and CCTV connections to ensure proper system functioning and promptly alert responsible personnel of any issues
- Conduct training sessions and create educational materials to educate customers and internal staff on the benefits and usage of digital services and card monitoring
- Motivate and support the team to achieve high productivity and maintain a positive work environment
- Provide support for tasks assigned by the line manager.
តម្រូវការ
- Bachelor's degree in a relevant field (e.g., Business, Finance, banking) or equivalent work experience
- Previous experience in digital banking, transaction monitoring, or authorization roles of at least 3 years or more
- Familiarity with transaction monitoring systems and tools
- Analytical mindset with the ability to interpret and analyze complex data sets
- Attention to detail and ability to identify patterns or anomalies in transaction data
- Strong problem-solving skills and ability to make informed decisions based on investigation findings
- Ability to work independently and efficiently manage time and priorities
- Proficiency in using relevant software applications and systems
- Be Flexible and patient and be able to work effectively in a team environment
- Good oral and written communication skills in English & Khmer
- Ability to read/write Chinese would be a plus
- Switch Working time and Day off rotation.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Officer, Digital Services
and Authorization Support
(Day/Midnight Shift)
03
ទីតាំងធ្វើការ
Tuol Kouk Branch, Phnom Penh
ទំនួលខុសត្រូវ
- Conduct 24/7 responsive real-time monitoring of Mastercard transactions using the card monitoring system to identify suspicious or fraudulent activities
- Proactively contact cardholders to inform and verify suspicious or fraudulent transactions, ensuring timely action is taken to minimize risks
- Communicate with cardholders to provide preventive measures and educate them on best practices to protect the safety of using their cards online and prevent fraudulent activities
- Oversee fraud detection, prevention, and control initiatives, working closely with the fraud prevention team to develop and implement strategies that minimize fraud risks
- Provide regular reports on card monitoring activities, fraud incidents, and trends to management and relevant stakeholders, including daily, weekly, monthly, quarterly, and yearly reports
- Provide support and maintenance for Mastercard, mobile banking services, CIB users, Bakong registration/maintenance, and account maintenance based on requests received from the customer care center team
- Provide assistance and support to the customer care center team in directing and operating digital services, resolving issues, and addressing inquiries related to digital banking and cards
- Monitor disputes and ensure timely and effective resolution, collaborating with relevant teams and stakeholders to address and resolve issues
- Resolve customer problems promptly and efficiently, ensuring their satisfaction with our services and maintaining high levels of customer happiness
- Collaborate with cross-functional teams to develop and implement digital banking solutions, including mobile banking apps, to enhance the overall customer experience and security
- Monitor ATM screens and CCTV connections to ensure the proper functioning of the system, promptly alerting responsible personnel of any issues
- Support tasks assigned by the line manager.
តម្រូវការ
- Bachelor's degree in a relevant field (e.g., Business, Finance, banking) or equivalent work experience
- Previous experience in digital banking, transaction monitoring, or authorization roles of at least 1 year or more
- Familiarity with transaction monitoring systems and tools
- Strong problem-solving skills and ability to make informed decisions based on investigation findings
- Ability to work independently and efficiently manage time and priorities
- Proficiency in using relevant software applications and systems
- Be Flexible and patient and be able to work effectively in a team environment
- Good oral and written communication skills in English & Khmer
- Ability to read/write Chinese would be a plus
- Switch Working time and Day off rotation.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Manager, Research and Development
01
ទីតាំងធ្វើការ
Head Office, Phnom Penh
ទំនួលខុសត្រូវ
- Creating and developing new products to meet consumer needs
- Contributing towards the planning, execution and monitoring of testing a product
- Redesigning and refining existing products
- Meeting with other departments to discuss product concepts
- Carrying out market research to analyze similar products and their functions
- Understanding the marketing requirements for a product
- Product testing for functionality and longevity
- Leading project planning
- Ensures that work scope, protocol and regulatory requirements are followed.
តម្រូវការ
- Degree in Management, Business or any related field
- At least 3 years of relevant working experience on product development or research development in banking sector
- Good English communications and comprehension
- Effective presentation and communication skills, good at social-networking
- Able to interact confidently at all levels
- Possess positive attitude, good character, enthusiasm and willingness to work both independently and as a team member
- Willing to work under pressure
- Literate in Microsoft software.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Manager, Operational Policies
and Procedures
01
ទីតាំងធ្វើការ
Head Office, Phnom Penh
ទំនួលខុសត្រូវ
- Study industry best practices and regulatory and internal requirement;
- Develop comprehensive policies and detailed procedures and guidelines;
- Regular review and update with the changes of regulation and internal requirement;
- Create all types of forms, slips and applications required by the Bank operations;
- Design standardized work instructions and check lists;
- Identify and assess the specific operational risks faced by the Bank and gap analysis of the bank operations;
- Evaluate the potential impact and likelihood of each identified operational risk;
- Establish mechanisms to detect operational risks;
- Develop incident response planning;
- Produce training material for internal training and refreshment;
- Schedule training sessions, communicate and conduct to all operations staff.
តម្រូវការ
- Bachelor's degree in related filed such as business administration, management, or equivalent
- At least 3 years experiences in policy development, Procedure documentation, or process improvement
- Understand of policies, procedures and best practice is essential
- Good at assess existing policies and procedure, identify gap or inefficiencies and propose improvement
- Effective communication skill with written and verbal in English.
- Ability to plan, organize and prioritize tasks, manage timelines and coordinate resource effectively
- Good leadership and teamwork skills to effectively manage and motivate the team, delegate tasks, and collaborate with other departments.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Manager, Operational
Quality Control
01
ទីតាំងធ្វើការ
Head Office, Phnom Penh
ទំនួលខុសត្រូវ
- Establish quality control measures and conduct inspections, tests or checking;
- Collect and analyze data to identify area for improvement. Monitor and track the progress to ensure sustained improvement;
- Define root cause of the incident and come up with solutions, and implement appropriate corrective actions;
- Conduct regular checking branch forms, slips, application etc. in complying with bank policy and regulatory;
- Provide recommendation for improvement to branch operations as part of quality control management;
- Develop security awareness policy and procedure, monitor and check the implementation;
- Ensure branches are following bank's policies and procedures;
- Assess the efficiency of processes and workflows with best business practice vs control;
- Conduct fraud monitoring and monitor suspicious online transactions via MB, IB, Card and other online platforms;
- Evaluate performance, effectiveness, user satisfaction of products and services;
- Initiate and control user matrix by functions or roles.
តម្រូវការ
- Bachelor's degree in related filed such as business administration, management, or equivalent
- At least 3 years experiences in quality control or quality assurance within banking industry
- Understand of banking regulations and compliance framework
- Good at assess processes, identify risks or inefficiencies
- Effective communication skill with written and verbal in English
- Ability to plan, organize and prioritize tasks, manage timelines and coordinate resource effectively
- Good leadership and teamwork skills to effectively manage and motivate the team, delegate tasks, and collaborate with other departments.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Senior Officer, Content Marketing
01
ទីតាំងធ្វើការ
Head Office, Phnom Penh
ទំនួលខុសត្រូវ
- 60% Creation and Development:
- Preparing briefs for relevant stakeholders/vendors, consulting and conveying the brand communication guideline if any;
- Producing and editing variable formats of content includes website copy, blog posts, white papers, social media posts, and product descriptions;
- Supporting and collaborating with the agencies on implementing mobile app content;
- Planning and publishing posts according to our range of digital channels.
- 20% Content Strategist:
- Supporting and brainstorming ideas/concepts for content roadmap, and content calendar;
- Supporting & reviewing the creative vendor’s outputs, ensuring brand consistency;
- Acting as a local expert: Counseling about local trends, behaviors, and insights in the Cambodia market;
- Research industry-related topics, viral ideas, trending on the market and competitors to produce writing that connects with target audiences, boosts engagement, and fosters brand awareness;
- Coordinating with designers to release visually appealing elements into digital campaigns;
- Tracking content performance, adjusting content strategy based on manager directions.
- 20% Others:
- Collaborating with the Marketing team and other departments to deliver tasks;
- Updating and reporting monthly to the line manager.
តម្រូវការ
- BA degree in Marketing, Journalism, Advertising, Media & Communications, Linguistics or related disciplines;
- At least 3 years of relevant experience as a Copywriter or Content Marketer position (experience in Banking/Fintech companies: Financial Institution, Advertising Agency, Public Newspaper preferred);
- Proficient in English and Khmer language, both speaking and writing; https://www.bicbank.com.kh/wp-admin/post.php?post=275&action=edit#
- Familiar with various social media and digital platforms (Facebook, LinkedIn, Instagram, Youtube, Tiktok, Website, etc.)
- Proven record with a diverse portfolio showcasing your relevant work;
- Creativity mindset with a “Can-do” attitude;
- Ability to work in a Diversity & Inclusion team environment;
- Be able to work independently.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
តំណែង
ប្រកាស
Senior Officer, Graphic Designer
01
ទីតាំងធ្វើការ
Head Office, Phnom Penh
ទំនួលខុសត្រូវ
- Transferring content ideas to be visual storytelling that engages, informs, and inspires (in both print and electronic media);
- Designing and consulting the company’s POS collaterals (brochures, leaflets, boxes, cards, banners, etc.);
- Editing compelling short & simple social videos (basic requirements);
- To propose/layout our product landing pages, blog pages, website key visual, etc.; on Figma
- Collaborating with Brand team to brainstorm and conceptualize visually appealing concepts;
- Understanding and applying brand guidelines, ensuring all the visual styles, tone, and moods will follow brand direction;
- Identifying flaws and proposing solutions that improve design capabilities;
- Assisting in preparing the creative brief. Working with vendors, such as storyboarding, art directing, key visual development, etc.;
- Organizing and managing digital assets, ensuring easy accessibility for the team;
- Be involved in meetings to discuss concepts and ideas for design layouts, colors, images and other matters concerning overall graphic design;
- Project management by coordinating with internal (marketing, Biz Units) and external parties (outside agencies, printers);
- Stay up-to-date with industry trends and technologies to continually improve and adapt creative processes.
តម្រូវការ
- An association or bachelor’s degree in graphic design or related field;
- Minimum 3 year’s experiences as a Designer/ Video Editor;
- Good at English and Khmer language;
- Proficiency in editing tools such as Adobe illustrator, In-Design, After Effects, Capcut, Premiere Pro and Photoshop; Figma
- Experience in printing marketing materials is a plus (flyers, brochures, cards, booklets, etc.);
- A strong portfolio showcasing your graphic design and motion graphics work;
- Creativity mindset with a “Can-do” attitude and open to feedbacks;
- Ability to work in a Diversity & Inclusion team environment;
- Excellent communication and teamwork skills.
ដាក់ពាក្យឥឡូវនេះ
បង្ហាញតិច
បង្ហាញបន្ថែម
English (US)
Khmer (KH)
Chinese (ZH)
